I LOVE my Verizon service.....

Question

I am becoming depressed by the conflicts that I am seeing all over the VZN
community. People are beginning to realize that the superior service
coverage is coming at an excessively high cost (and not just in dollars).
My company (26 years now) has changed dramatically.
I cannot trust ANY thing that is said to me regarding plans (every
iteration from CS is different).
When I read the details on the VZN web site, I am more confused and
concerned about what is being offered and what the consequences are for
signing a "contract". I KNOW that my plan price is the highest in the
industry (show me any other provider charging more).  I know that the
contract is iron clad on the VZN side. I know that the CS family is being
threatened with job loss due to consolidation with other help-desk
providers. I know that my long time membership in the VZN community has no
benefit (financially, service wise or otherwise).  I am openly admitting my
stupidity by having laid back and allowing my service provider to dictate
what I can do, how I can do it and what it will cost.
In most other industries, SERVICE providers follow the customer's request.
I see Blackberry folks leaving/complaining about the lack of support.
I see unlimited data folks being tricked out of their plans.
I see instruments being sold for premium prices.
I see (Known bad) insurance companies aligned with VZN to rip off customers
I see Nexxus owners complaining about a lack of updates/support.
I see iphone owners concerned/complaining about excessive data usage -
unaccounted for.
Every regional and most national providers offer unlimited Talk/text for
about 25 bucks per month (single line, total cost)
Several (a majority) of providers offer the addition of unlimited data -
for 25 bucks/line or less.
I am trying to understand the logic of any provider doing other than the
above.
I am trying to to justify MY logic of sticking with a provider who appears
to be sticking it to me.
Other than the routine (removed) responses of - if you don't like it,
leave it. (Get rid of the trouble maker, outspoken folks) - - - Can anyone
provide a specific set of reasons why ANYONE of average intelligence or
better would allow themselves to be subjected to this - and then brag about
it!
I have luck in my area, several (6) service providers offer perfect
coverage (ya, Republic/Sprint too).
All of those providers offer lower priced plans for the same or more
product.
What am I missing here?
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Answer 1

Kevin,
I have done all of the above. I have 4 iPhones and have an old plan actually. 2 of my lines still have unlimited data. I just think that the cost of 4 lines at 320 a month is very expensive. I have researched and researched Verizon and other carriers. I went into the store and spoke with an associate. He informed me of a couple of options that would sort of save me money but extend my contract or have to pay full price for phones over a period of time. In reality not saving me money at all.  So what are my options from here?
Seems like I remember a time where Verizon placed emphasis on customer loyalty and retention. I know technology cost money but it seems like prices of cell service should be going down not up, especially in todays economy. I will and always have said Verizon by far has the best service and customer service, at least in my opinion.