I'm downloading Yosemite, and laptop is stuck in the Apple ID Security window asking for a rescue email address.
What should I do?
Hot N Spicy wrote:
I am trying to reset the Security Questions as I have forgotten them,
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers
Similar Messages
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Cant get ios7 to accept rescue email on install security
If you have an Apple ID and iCloud account, use the iCloud email address and see if that works.
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I have just installed IoS7 on my I Phone. Having reset the security questions I have been ask for a Rescue Email address. My primary address is not acceptable, I have tried other addresses put but the process will not forward. I cannot go back, my phone now will not function. The Rescue Email address keeps appearing. Help please.
Did you check the email account for a verification email from Apple? You may need to respond by clicking the Verify Now link before the new rescue address will be accepted.
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I have just reset my my iPhone 4s and it is stuck on the apple screen, not being recognised by iTunes and fully charged, any ideas how to get it to turn on properly?
Hi Cjroyle,
Thank you for using Apple Support Communities.
From your post I understand that your iPhone will not boot past the Apple logo on the screen. To troubleshoot this issue I'd like you to please follow the steps in the article below.
iOS: Not responding or does not turn on
Take care,
Alex H. -
tried to restore the phone in itunes but it says error 21 and is still stuck on the apple loading page
anyone got a clue how to un freeze it ?See > Check for hardware issues
Related errors: 1, 3, 10-47, 1002, 1011, 1012, 1014, 1000-1020, 1669.
Here > http://support.apple.com/kb/TS3694#hardware -
my ipod touch get restart by itself, and just get stuck with the apple logo, What can i do?
Try connecting it to your iTunes library in recovery mode using the instructions in this Apple support document.
http://support.apple.com/kb/ht1808
Otherwise, try connecting in DFU mode.
http://www.iclarified.com/entry/index.php?enid=1034
B-rock -
i reset my ipod and now its stuck on the apple logo what do i do to fix it? reset my ipod and now its stuck on the apple logo what do i do to fix it?
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
While updating I was asked for a "Rescue Email". I entered my email address but when I pushed "Next", I cannot advance. I seem to be stuck at this level. Suggestions?
I can't answer why you are not able to connect to WiFi but I can tell you to try the basic things, turn WiFi off and on again, restart your iPad, reset network settings, reboot your router, forget your WiFi network and try again .....
The issue with the email is probably a password issue. Make sure that your password is entered in the incoming mail server setting and in the outgoing mail server setting as well. The outgoing server setting can be accessed by tapping on the SMTP under the Outgoing Mail Server Setting and then tapping the smtp.comcast.net in the next window under the Primary Server Setting.
The outgoing mail server setting will be in the first window when you tap on the Comcast account in the Mail settings.
Look here for a few different web sites for help with the WiFi.
http://www.google.com/search?q=troubleshoot%20wifi%20on%20iPad -
I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?
this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.
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I have restored my i phone 4 and trying to restore from the back, but it is asking for the password, but when I entered the Itunes password it is not accepting it, how can I restore the password?
Hello hskod,
Thank you for using Apple Support Communities.
For more information, take a look at:
iOS: Troubleshooting encrypted backups
http://support.apple.com/kb/TS5162
You can keep trying to restore the device from backup until you remember the password. If you're having trouble, try:
Leaving the password field blank
Your Apple ID password
Your computer account password, if you have one
Email passwords you may have used
Your Wi-Fi network password
Website passwords you may have used
A password for hard-disk encryption software, if you use it
Have a nice day,
Mario -
Apple asking me security questions that ive never set up and i can't purchase anything, and ive tried resetting them but i can't remember the password for my rescue email address, please help?
You need to either reset the rescue email address's password(check the site's help for instructions) or ask Apple to reset your security questions; ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(99674) -
What if someone else put my apple id email for there rescue email address and security for their itouch but i accidently gave them a wrong apple Id what can i do to hellp them and myself with this situation???
No need to get in touch with account security because they will only tell you what I'm about to tell you...
Just log into the appleid.apple.com website > sign in with his/her apple id > go to password and security in the left side > enter the security questions > and from there you can edit the rescue email. -
Downloading mavericks and it's been on the apple logo for more than 2 hours
I started downloading mavericks and I have a 2011 MacBook Pro and it's been at the apple logo with the greyish white screen with the turning wheel for over 2 hours I'm not sure if that's normal. It would be great if someone who had a familiar problem I'm thinking about rebooting it if that's a good idea?
Hi there Ta01,
You may find the troubleshooting steps in the article below helpful.
Mac OS X: Gray screen appears during startup
http://support.apple.com/kb/TS2570
-Griff W. -
My ipad wont work. it ran out of batteries and now its stuck on the apple logo
i just got my ipad less than two weeks ago, and i went to sleep with it on 27% charged. when i woke up it was out of batterie so i plugged it in, but it got stuck on the apple logo with the swirly thing and when i plug it in again, it just keeps making the 'bing' sound over and over again. what do i do?
Using the Charger that came with your iPad... Connect it to the Mains for at least 30 - 40 minutes...
Then try a reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430 -
Is there still a remedy for my hone that's stuck on the Apple logo every time I reboot. I can no longer get back to installing iOS6 again. Upon checking itunes, it said that there was an error in the download. I need help!
I have the same problem with iPhone 3GS, it wont connect to cell data after update to iOS 6.
everytime i want to connect to internet with any apps on my iPhone, i have to connect from a Wifi first.
this is frustating...
are there any solution for this?
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