I'm trying to change my password, however, it's asking me 2 questions that I can't recall ever answering

I'm trying to change my apple password, however, it's asking me for 2 secret questions that I can't ever recall answering

You cannot and need to ask Apple to reset your security questions; ways of contacting them include phoning AppleCare and asking for the Account Security team, clicking here and picking a method for your country, and filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(104210)

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HT3702 I am trying to purchase an app and it is asking me security questions that I do not remember the answers to, what ca I do?

I am trying to purchase an app and it is asking me security questions that I do not remember the answers to, what ca I do?

Help here > Rescue email address and how to reset Apple ID security questions
Security questions... write down the answers and keep in a safe place in the future.

TS2446 im trying to change my password for my apple id but its says that my account has been disabled for security reasons, how can i solve this problem?

im trying to change my password for my apple id but its says that my account has been disabled for security reasons, how can i solve this problem?

Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'
Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
If it then works on your computer's iTunes but not your phone/iPad then try logging out of your account on the phone/iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it

HT5624 I have been trying to change my Apple password. They are asking me "security" questions that they couldn't possible know the correct answer to, yet they tell me that my answers do not match their records. The answers I am giving are correct. How

I have been trying to change my Apple password. They are asking me "security"
questions and I am answerng them correctly yet they tell me that my answer don't match their information. They know nothing about me so how do they know what the correct info is? How does one deal with this? Thanks

the ?'s were setup when account was created or modified. you can select the email authentication method to change password at iforgot.apple.com
or call apple at 1-800-694-7466 and ask for account security
Peace, Clyde

My iPod touch keeps telling me that my Apple ID has been disabled - I have changed my password twice. Is there a phone number that I can call to actually talk with someone about it?

My iPod touch (3rd gen - 64 gig)
keeps advising me that my Apple ID has been disabled - it doesn't say for security reasons
I have reset the device, changed my password twice, and left it overnight but it still will not allow me to update OR install any new apps (that have been paid for).
Does anyone have a phone number that I can call that will reach a person who can get it sorted out???

Unfortunately, I don't have a number, but if you go the apple.com/support/itunes, it'll give you the pathway to connect with iTunes support. You can also just go straight to Express Lane. Hope this helps!

HT1918 I don't remember the answers to my security questions. I just got a new iPad and I'm trying to purchase an app and it is asking me these questions. How do I find the answers are reset them.

How can I find the answers to my security questions or change the answers?

Welcome to the Apple Community.
Start here, and reset your security questions, you will receive an email to your rescue address, use the link in the email and reset your security questions.
If that doesn't help or you don't have a rescue address, you might try contacting Apple through iTunes Store Support

TS3297 I have tried to buy new tunes from the store on a new computer and it is asking me security questions that I don't know the answers to. How can I reset these security questions to ones that I do know the answers to?

I have tried to buy new tunes from the store on a new computer and it is saying that I have to answer security questions for which I do not have the answers. How can I buy new tunes if I can't answer the security questions please?

https://discussions.apple.com/message/20480446#20480446

HT1212 when trying to use my ipod accounts it is asking me security questions that i never have set up what do i do????

being asked security questions to sign in and access never done that b4 soo what or how do i reset the security questions????

From a Kappy post
The Three Best Alternatives for Security Questions and Rescue Mail
1. Use Apple's Express Lane.
Go to https://expresslane.apple.com ; click 'See all products and services' at the
bottom of the page. In the next page click 'More Products and Services, then
'Apple ID'. In the next page select 'Other Apple ID Topics' then 'Forgotten Apple
ID security questions' and click 'Continue'. Please be patient waiting for the return
phone call. It will come in time depending on how heavily the servers are being hit.
2. Call Apple Support in your country: Customer Service: Contact Apple support.
3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

I have a New IPone 5 and I cannot buy anything thru Itunes since I have not purchased from this device before. Itunes is trying to verify my ID by asking some security questions that I have never put the answers in for. Tried Support.

Apple Support says they have to have the answers to the security questions before they can rest my questions...????/

The Three Best Alternatives for Security Questions and Rescue Mail
     1. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
     2. Call Apple Support in your country: Customer Service: Contact Apple support.
     3. Rescue email address and how to reset Apple ID security questions.
A substitute for using the security questions is to use 2-step verification:
Two-step verification FAQ Get answers to frequently asked questions about two-step verification for Apple ID.

In my dock there was this weird program called "tutorial". While throwing away this program I had to fill in my password. Afterwards I tried to change my password, but my old password doesn't work anymore. Who can help?

In my dock there was this weird program called "tutorial". While throwing away this program I had to fill in my password. Afterwards I tried to change my password, but my old password doesn't work anymore. Who can help?

What was this program for, or did you just assume it's something you shouldn't have and therefore arbitrarily decide to "throw it away"? Exactly how did you supposedly throw it away?
If you didn't change your administrator password, there's no reason it shouldn't work now, so that suggests you did something else, or changed it and then forgot what it was.
You can't recover that password; you can only change it. To do that, you would need to boot from your Snow Leopard DVD, choose your language, then choose Reset Password from the Utilities menu in the top menu bar.

I was trying to change my password and somehow it automatically reset the password for me and I closed the window and now I can't log in. What do I do?

I was trying to change my password and somehow it automatically reset the password for me and I closed the window and now I can't log in. What do I do?

HI,
This post in in iChat (forum) but I have no idea from what you posted if it is about iChat and if so what account type you were changing the password on.
9:25 PM Wednesday; June 12, 2013
 iMac 2.5Ghz 5i 2011 (Mountain Lion 10.8.4)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad
"Limit the Logs to the Bits above Binary Images."  No, Seriously

I am trying to change my password, but not remember the security questions and not access recovery email. Please give me a solution.Ana Maria Cappatto Simoes/ F. 11.50414433

I am trying to change my password, but not remember the security questions and not access recovery email. Please give me a solution.Ana Maria Cappatto Simoes/ F. 11.50414433

Welcome to the Apple Community.
    1.    Start here (change country if necessary) and navigate to 'Password and Security', reset your security questions using the link provided, you will receive an email to your rescue address, use the link in the email and reset your security questions.
    2.    If that doesn't help, you don't receive a reset email or you don't have a rescue address, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
    3.    If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support.

'Blank user name' error when trying to change email password

My password on our mail server changed, when I tried to change the password on my Storm 9500 I get 'Blank user name' error when trying to change, but I have typed in a user name!!!!
BLOODY frustrating because now I am not receiving any mails at all, so my business out of the office has come to a standstill!!!!
Vicky
Solved!
Go to Solution.

Try changing the email password on your PC, if you are having problems doing so from your device.
From your desktop PC: http://www.blackberry.com/btsc/KB02830
North American Carriers - scroll down to select your carrier
WorldWide Carriers - Find your carrier on the list
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Ext_auth_setup_err when trying to change the password

Hi Gurus,
I have a portal user account called rob.o'[email protected]
I have a custom(jsp) change password page for changing the portal password. All the other users are able to change their password without any problem. When this user tries to change his password, he gets "ext_auth_setup_err" error and it shows "ROB.O" under user name on that page. Can you post a reply if you have some idea on how to fix this.
This is what I have to get the user name
String str_user = request.getParameterValues("p_username")[0];
Thanks
Raj
------------

Richard
For some reason changing the password from Disk Utility > Images > Convert. (be sure you name the image with a different name for the duration of the process otherwise you will get a "Resource Busy" error message). When you choose convert enable the encryption option and re-save the image. When done you can rename it to its older name in the finder.

TS3899 I'm trying to change my password

I'm trying to change my password on a mail account on my ipad2. Once I go to settings,mail,the fetch data icon is dim....not lit up in hard black?
It's the same thing with iCloud icon and FaceTime icon so I cannot access these.
I made this change on my iphone4 with no complications. Both have the same software update. Can someone please help

The fetch data button has nothing to do with your password.

I'm trying to change my password, however, it's asking me 2 questions that I can't recall ever answering

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