I need technical support

Hi,
I'm Merve from Istanbul, Turkey. We are an architecture department in Bahcesehir University. We bought an Apple Macbook Pro from Apple Retail Pentagon City USA about 2 years ago on 04.02.2008.
But a month ago, this Macbook Pro's graphic card (or display card, I'm not really sure which one you are using:)start to fail, when we open it, and it was impossible to use any CAD programs, cause the vision was wavy. Then we send the laptop to the authorized service in İstanbul. When we give the laptop to this servise on 29.12.2009, the warranty coverage was not over yet. First they told us that, the problem is in the graphic card, and they can change it without any charge. But then, they call us and told that, 'After we change the graphic card, we realized that the problem is not the graphic card but the monitor itself. It is our of warranty coverage and costs over 500 €.'
We are wondering if this is possible, or does it cause because of user mistake? Should we pay this without any doubt? And is there any way to contact with the main technical support team? Trying to contact them cause there was a situation in the University some time ago, some kind a troubled set of computers were set on the laboratories and the failed, and when they contact with the center that we bought those computers, they changed them all, and send another set of computers.
Appreciate you help.
Merve.

Hi, BIMAS. It's very unlikely that a user error could have caused a wavy display. If the service provider has replaced the MBP's logic board in the belief that a faulty NVidia 8600 GPU on it was the cause of your problem, and doing so didn't solve the problem, then he may be right in thinking the display itself is at fault. There is a third possibility, though: the video cable that leads from the GPU to the display panel my be damaged or faulty. Ask the service provider whether he can test that cable independently of the LCD panel. That may not be possible, because the cable may be considered to be part of the display assembly, which is only replaced as a single unit by Apple authorized service providers. I'm not familiar with your MBP model and I don't know whether that's true of it. If it is, then you will have no practical choice but to pay to have the display replaced. That will undoubtedly cost more than 500 euro.

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