I purchased premiere cc. can't find it in my account, can't download anything, what to do?
i purchased premiere cc. can't find it in my account, can't download anything, what to do?
start downloading your pre cc with your adobe id, https://creative.adobe.com/
Similar Messages
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Whenever I try to download or redox load an app, a sign says I need to sign in. I do, but it then says I have a billing problem from an earlier purchase and I don't have money on the card so I can't put anything even though I tried. How can I get rid of the card on my ipod??
Sounds like you have an outstanding balance. You have to pay that of before you can make purchases, even free ones. Add a valid payment method to your account
Why can’t I select None when I edit my payment information?
If you want to contact iTunes
Contact iTunes -
I forgot my security questions and I can't download anything what can I do ?
When I tried to download something from iTunes they asked me security questions and I don't remember them I tried lots do times but questions are always wrong is there anything I could do with this security questions so I can finally download songs from iTunes
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then go to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you should see an option to send security question reset info to your rescue email address.
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you won't get the reset option - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
My iPad is downloading my video purchases automatically, but it's only downloading two episodes from Supernatural S10 that I have watched and deleted. I can't stop it from downloading, and I can't download anything else because of it. I don't know what to do. There is some sort of glitch happening and it's really affecting my iPad. I've tried letting it download but before it completes, it says it is unable to complete process and asks me to try again. I am on a limited interest data plan and can't afford these downloads to continue. What can I do?
Have you tried deleting the App within the Settings menu (rather than from the Home Screen)?
Settings>General>Usage>
From the Apps list, find the App (press "Show all Apps" if the app is not in the immediately shown list), tap on the app you wish to delete, then tap "Delete App" -
Cannot download new U2 album. Says purchased on my account but no evidence anywhere and I definitely did not purchase it. Can anyone help with what is going on?
It was given free to everyone on tuesday as part of the iPhone 5 event/announcement, so it will show as purchased in the store.
If this is on your iPhone then either turn Settings > iTunes & App Store > Music (under 'show all') 'on' - it should then show in the Music app with a cloud icon against it for downloading.
Or go to the Purchased tab in the iTunes store app, select Music, and it might then show under 'Various' - when downloaded it should correctly be under U2 in Music.
If you are using your computer's iTunes then you should be able to download it into your library by ticking the 'show iTunes in the Cloud purchases' tick box on the Store tab in Edit > Preferences (iTunes > Preferences on a Mac) - it should then show in the Music part of your library with a cloud icon against it for downloading (downloading the booklet for it this way may not work, you may get a 'corrupt file' message when trying to open it).
Or go to the Purchased link under Quick Links on the right-hand side of the iTunes store homepage and you should be able to download it from there.
A third option on a computer is to sign out of your account (Store > Sign Out menu option), find the album in the store and then click on its free 'price' button - you should then be prompted to sign back in and the album should download. -
I downloaded a movie on one of my computers, and yet I can't see it in my purchases and I can't download it on any other devices. Any suggestions?
Films will only show in your library if you've downloaded it on that computer or copied it from another computer. You checked the Purchased link under Quicklinks on the right-hand side of the store homepage to see if it shows there for redownloading on that computer
If it doesn't show there then you can copy it over from the computer that you downloaded it on e.g. via home sharing : http://support.apple.com/kb/HT4527 (that page refers specifally to music, but it works for other content types as well).
Or you can right-clidck (control-click on a Mac) on the film in the iTunes library that it is on and select 'show in explorer' ('show in finder') and copy it to, for example, a flashdrive, and use that to copy it onto the other computer's iTunes library (File > Add To Library) -
can't download anything from app store or itunes. everytime i try to install an app i get this error "there is a billing problem with a previous purchase. please update ur payment method". i have recently changed my visa debit card and home adress and when i make these changes i still get the same error.
will u please help me out?Are you listing the billing address for the card correctly? The address in the iTunes/MAS account must match the address on your bill exactly.
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Hi,
A few songs from my old purchase is not available for download. It shows as purchased but I can't download it. Please help me resolve this problem, what do I need to do to enable download for all my purchased songs/movies etc.
- AvinashThe purchases are probably hidden:
http://support.apple.com/kb/ht4919 -
Help
When im logged in on my phone and try to purchase any app, it does the loading spinning circle and then stops. And i can't download anything. Why is this?Hi ..
Reset the device:
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
If that doesn't help, check restrictions. Settings > General > Restrictions -
I bought an album back in October and have been charged the $20 but I only got two of the 16 songs. It says purchased but I can't download them. How can I get them?
You might, depending upon what country that you are in, be able to download them via the Purchased tab in the iTunes store app on your phone, and the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage on your computer's iTunes (or try the Store > Check For Available Downloads menu option on your computer's iTunes and see if that downloads them).
If you aren't in a country where music can be redownloaded, and you never downloaded those 14 tracks, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
I let a child use my iPod and she purchased a lot of doeses for idoser and I did not have the money on my card. Now I can't download anything at all without using a new credit card or paying for it. How do I cancel it
First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPod. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:
http://support.apple.com/kb/HT4213
As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).
Good luck. -
I have fail download the Adobe Premiere Elements 13 more than 5 times. I still can not download. What should I do?
You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html -
I purchased Words with Friends on my iPad. I then purchased an iPhone, however, this app is not showing up under "purchased". How can I download to iPhone without paying for it again?
Which version did you buy on your iPad ? If you bought the HD version then that is only compatible with the iPad, so you will need to buy the iPhone/Pod version (or download the free version) if you want to use it on your iPhone.
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I believe songs purchased in iTunes can be downloaded to a max of 5 devices. Does this count include the unregistered devices. ie. If I have already registered and downloaded music on 5 devices and now If I unregister one of the older device, can I go ahead and download songs in a new device ?
You can have a maximum of 5 computers authorized to play DRM-restricted content purchased from the iTunes Store. You can have a maximum of 10 devices (computers and iOS) associated to your Apple ID.
However, since all music sold on the iTunes Store has been DRM-free since late 2009 there is no longer a number of devices restriction for music. It is possible to sync, via USB or Wi Fi, an unlimited number of iOS devices. -
Hi , I purchased an application irusradio two years ago , I see it in my purchase history on itunes. Howevewr, in appstore on my iphone 5s i don't see it in my purchases , so I can't download it , only buy it again! Why?!
Hi , I purchased an application irusradio two years ago , I see it in my purchase history on itunes. Howevewr, in appstore on my iphone 5s i don't see it in my purchases , so I can't download it , only buy it again! Why?!
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