Fraudulent insurance plan

Question

I went into verizon in August 2012 since the mi-fi was not working . I has originally gotten it in Jan 2011.  I was told I needed to update.  I decided to update my phone at the same time. The rep stated that they now had an insurance plan that you pay a one-time rate of 129.00 and if you don't use it in a 12 month period verizon will reimburse your money and give you 50% of what your old phone or device toward a new device. so OK I get the insurance plan on both the new phone and the mi-fi.  So first my new phone dies, just goes black while I am on a call , wont turn on or off, nothing.  I take it in on a Friday morning, after working all night Thursday.  It takes about an hour on the phone at the store to be told that they will overnight a refurbished phone to me.  Thank god the rep at the store sent me with a little loaner phone because it was 4 days until the other phone arrived, I sent the unfunctioning phone back to them the same day.  I was sent notice after notice for about 3 months to send the phone back, If I hadn't already.  Then my mi-fi quits charging at home. so I unplug it and take it in to the store, tell them it is not charging, they plug it in and it comes on, then when they go to unplug it the little metal sheath comes out, so they call the warranty department since it has been less than a year, they state it is not covered because it is physical damage, even though it never did that at home, just in the store was the first time.  so they call another department and they tell me it will be $100 to file a claim.  So why did I get the $129.00 insurance plan? I walked out of the store without doing anything so now I pay for a large 10GB mi-fi plan every month and can't even get mi-fi.  I am so discussed with verizon that I am on the verge of going with a complete different company.  I am not at all happy with the insurance plan.  I feel it is false advertising.

Answer 1

  If I had to make a quess, the $129 charge was if the unit failed due to a manufacturer defect, not something they are calling a user caused problem. What was the name of the place that you went to? There are a lot of "Authorized Verizon Reseller" stores that look pretty much like Verizon stores themselves...