I've been overcharged

Dear Sir/Madam
This month I've been charged for my photoshop membership.
There are 2 memberships on my account on your site..
In my creative cloud there are also 2 photoshops on 1 computer
I guess I know why this happened
Every time when my bank didn't allow you take the money automatically I had to start a new period, but it was ok… But as I can see not for this time
What shall I do?
I've just checked, it's the same subscription which stops in august, but it has doubled somehow and wants me to be charged on the 1st and on the 16th each month!…As I can see from the history of my transactions, I have already overpaid twice((

The best place for this is Customer Care Contact Customer Care
If they are closed, this forum best handles these problems: Adobe Creative Cloud
This forum mainly deals with Photoshop technical issues and is volunteer help. Since we are not Adobe Employees, we can't handle Billing problems.

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enormouschicken wrote:
Hi, I've just received my bills. I get two separate bills, one for line rental (monthly), one for broadband / home hub.
My broadband / home hub bill has been overcharged, specifically on the usage details under 'other'. It seems that I'm being charged for calls made during the day, which shouldn't be happening as I am on the unlimited UK anytime plan as regards phone calls, which I set up on 31st March and have a letter confirming the details.
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Hi enormouschicken and welcome
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Do you mean that you have a bill for landline rental and calls plus a bill for your broadband including home hub phone calls?
If I'm correct, have you been pressing 5 and then the number you want to call using the hub phone other wise you will be billed for phone calls using the hub phone. If I remember correctly the hub phone calls are free at evenings and weekends.
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1. You have not been overcharged. On September 30th 2014 you ordered an Online Number, 3 month recurring subscription and were charged $18.00 which as I have already pointed out is correct. For the following 2 quarters you were charged the same amount.
2. If you now wish to change the billing frequency to annual you need to cancel your Number at your account page [you won't lose your Number as it is reserved for you for 90 days]. Cancellation is effective on the renewal date of your current billing cycle.
3. You can then repurchase the same Number using the annual billing option.
4. Skype Numbers are not refundable so your proposal isn't possible.
https://support.skype.com/en/faq/FA12147/when-can-i-get-a-refund
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Overcharge Fees

<< Branched from an older discussion to a new topic for better exposure >>
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