ICSS - Sales Unit Determination in Service Request

Hi Experts,
I want to know how the Sales Unit determination takes place in Service Request creation through ICSS, say if there are multiple Sales Units (Sales Org, Dist Chnl, Div) combinations present for a BP will ICSS also popup a windows asking for the desired combination as CRM Online or not? If there is no pop-up then which Sales Unit combination would ICSS pick?
Hope you got my question.
Many Thanks in Advance.
SP

Hi...
Apologies for the delayed response. In ICSS, the first set of the determined Sales Unit is considered & is taken as a part of the Transaction.
Hope that helps.
Thnx,
SP

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is there a way to influence the contract determination in a service request creation process?
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Kind regards
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Hi Manfred,
I don't know about "Ship-to arty" use in contract determination. AFAIK Sold2-Party, Sales and Service Organization, status of the Service Contract (released), Start and End date and the object list are responsible for the Contract determination. Hence if I'm not wrong a sold2-party must be provided.
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Hi everyone,
Per our understanding, TREX is linked with the button "Find related problems" on the 'More' button available on the Header tab.
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Hi,
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Adding New Field in Account Determination
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View of organizational unit in Service request

Hi everyone,
In our service request, we are trying to visualise all the organizational unit (of the organization model) of a BP.
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For example : our organizational model looks like this:
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Anaïs

Hello Anais,
As far as I know, there is no standard way to view an organizational hierarchy in a service request. You will need to do some developments. There are two options -
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Hi Arden,
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Contract determination in service order for PPR items

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3) PPR is assigned to the service contract under product list.
4) Service order is maintained for contract determination 'D' - determination both at header and item level
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Hi Shalini
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I am working on Service Request right now. I have entered the customer number which has multiple bill to party's. But, on entering the customer number, the system is not displaying popup for Bill To Party. It is filling the first partner as default.
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Hi,
in the partner determination procedure check for bill-to-party if the field "Select. limit" is set to 0.
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If this is set you should create an OSS message.
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Help!
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You need to include a TIMESTAMPDIFF function in your filter... something to the effect of
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Dunno if I'm being thick, but I can't see how to do this in a report/dashboard...
The user selects a day and the report pulls back all the Service Requests that were open on that day using the following logic...
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You can do this with a report or a dashboard.
For a report, create a report your subject ares, like Service Request. In Step 3, Create a prompt on your date and choose Column Filter Prompt. Give the prompt a caption ("Enter/Choose Date" for example). Choose the date field for the Filter on Column. Determine how you want the users to select the value and hit OK. My experience has been that you need to let users type in the date, as opposed to choosing from a drop-down list, because of the volume of data and performance reasons, but test it to determine what works best for your needs.
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http://www.amazon.com/Oracle-Demand-Reporting-Osborne-ORACLE/dp/0071593047/ref=sr_1_1?ie=UTF8&s=books&qid=1274893170&sr=8-1
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ORA-12514: TNS:listener does not currently know of service requested

While connecting "sqlplus SYSADM/SYSADM@HCM" I am getting the below error:
ORA-12514: TNS:listener does not currently know of service requested in connect descriptor
Installation background:
Windows 7 l(64-bit) laptop.
Created linux virtualbox to installl peoplesoft VM templates.
so far installed: Oracle11gR2.vdi and HCMDB.vdi on the linux virtualbox.
Followed the steps exactly what it is in the link below: Got the above error in page 4 of the link at connecting to database via sqlplus.
http://bloggingaboutoracleapplications.org/running-oracle-vm-templates-oracle-enterprise-linux-guide-part-1-7/
Below provided initHCM.ora, tnsnames.ora, listerner.ora and some responses I tried. I could not figure out what causing the issue even after researching in web.
Your help would be highly appreciated.
tnsnames.ora:
=============
# tnsnames.ora Network Configuration File:
HCM =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = hcmdb91)(PORT = 1521))
(CONNECT_DATA =
(SERVER = DEDICATED)
(SERVICE_NAME = HCM)
Listener.ora:
=============
# listener.ora Network Configuration File:
/u01/app/oracle/product/11.2.0.x/db_1/network/admin/listener.ora
# Generated by Oracle configuration tools.
LISTENER =
(DESCRIPTION_LIST =
(DESCRIPTION =
(ADDRESS = (PROTOCOL = TCP)(HOST = hcmdb91)(PORT = 1521))
(ADDRESS = (PROTOCOL = IPC)(KEY = EXTPROC1521))
initHCM.ora:
============
DB_FILES =256
OPEN_CURSORS = 1000
db_block_size = 8192
remote_login_passwordfile = NONE
undo_tablespace=PSUNDOTS
NLS_LENGTH_SEMANTICS=CHAR
# Cache and I/O
#db_block_size=
db_file_multiblock_read_count=16
# Database Identification
# db_domain=us.oracle.com
# db_name=
# Diagnostics and Statistics
#background_dump_dest=
#core_dump_dest=
#user_dump_dest=
# Job Queues
job_queue_processes=10
# Processes and Sessions
processes=150
# SGA Memory
sga_target=287309824
# Security and Auditing
#audit_file_dest=
#remote_login_passwordfile=EXCLUSIVE
# Shared Server
dispatchers="(PROTOCOL=TCP) (SERVICE=XDB)"
# Sort, Hash Joins, Bitmap Indexes
pga_aggregate_target=95420416
# System Managed Undo and Rollback Segments
undo_management=AUTO
#undo_tablespace=
unnestsubquery=false
# Miscellaneous
compatible=11.2.0.2.0
control_files=(/u01/app/oracle/oradata/HCM/control01.ctl)
DB_NAME=HCM
[oracle@hcmdb91 ~]$ tnsping hcm
TNS Ping Utility for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013
07:40:37
Copyright (c) 1997, 2010, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST =
hcmdb91)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME =
HCM)))
OK (20 msec)
[oracle@hcmdb91 ~]$
[oracle@hcmdb91 ~]$ tnsping hcm
TNS Ping Utility for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013
07:40:37
Copyright (c) 1997, 2010, Oracle. All rights reserved.
Used parameter files:
Used TNSNAMES adapter to resolve the alias
Attempting to contact (DESCRIPTION = (ADDRESS = (PROTOCOL = TCP)(HOST =
hcmdb91)(PORT = 1521)) (CONNECT_DATA = (SERVER = DEDICATED) (SERVICE_NAME =
HCM)))
OK (20 msec)
[oracle@hcmdb91 ~]$ lsnrctl start
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:41:32
Copyright (c) 1991, 2010, Oracle. All rights reserved.
TNS-01106: Listener using listener name LISTENER has already been started
[oracle@hcmdb91 ~]$ lsnrctl status
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:42:20
Copyright (c) 1991, 2010, Oracle. All rights reserved.
Connecting to
(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=hcmdb91)(PORT=1521)))
STATUS of the LISTENER
Alias LISTENER
Version TNSLSNR for Linux: Version 11.2.0.2.0 - Production
Start Date 28-MAR-2013 07:29:21
Uptime 0 days 0 hr. 13 min. 1 sec
Trace Level off
Security ON: Local OS Authentication
SNMP OFF
Listener Parameter File
/u01/app/oracle/product/11.2.0.x/db_1/network/admin/listener.ora
Listener Log File
/u01/app/oracle/product/11.2.0.x/db_1/log/diag/tnslsnr/hcmdb91/listener/alert/log.xml
Listening Endpoints Summary...
(DESCRIPTION=(ADDRESS=(PROTOCOL=tcp)(HOST=hcmdb91.example.com
)(PORT=1521)))
(DESCRIPTION=(ADDRESS=(PROTOCOL=ipc)(KEY=EXTPROC1521)))
The listener supports no services
The command completed successfully
[oracle@hcmdb91 ~]$ lsnrctl services
LSNRCTL for Linux: Version 11.2.0.2.0 - Production on 28-MAR-2013 07:42:44
Copyright (c) 1991, 2010, Oracle. All rights reserved.
Connecting to
(DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=hcmdb91)(PORT=1521)))
The listener supports no services
The command completed successfully
[oracle@hcmdb91 ~]$
[oracle@hcmdb91 ~]$ sqlplus SYSADM/SYSADM@HCM
SQL*Plus: Release 11.2.0.2.0 Production on Thu Mar 28 07:44:25 2013
Copyright (c) 1982, 2010, Oracle. All rights reserved.
ERROR:
ORA-12514: TNS:listener does not currently know of service requested in
connect descriptor
My guess is that the database service "HCM" is not up and running but not sure how to make up and running. Even I could not find it listed in the linux services list.
Note: Able to login sqlplus using "sqlplus sys/sys as sysdba" but failing to access database table as "select * from PSRECDEFN;"
thanks
Espii.
Edited by: 995437 on Mar 28, 2013 6:52 AM
Edited by: 995437 on Mar 28, 2013 6:59 AM

Hi Nicolas,
I have no luck and the error still persists.
I have set the "export ORACLE_SID=HCM" from root user and oracle user too.
I guess, I have already loaded database when I ran the "cd /opt/oracle/psft/vm
./oraclevm-template.sh"
The outcome of the above script as similar as below:
Creating
ovm_configure_pre
CreateVirtualEnvironment
/u01/scripts/db-reconfig.sh: line 238: ovm_set_password: command not found
/u01/scripts/db-reconfig.sh: line 239: ovm_configure_network: command not found
INFO:
Starting Oracle database reconfiguration.
Oracle Database Configuration
This will configure on-boot properties of Oracle Database.
The following questions will determine whether the database should be
starting upon system boot, the ports it will use.
Press <Enter> to accept the defaults.
Do you want to relink binaries? (y/n) [n] y
Specify a port that will be used for the database listener [1521]:
Do you want Oracle Database to be started on boot (y/n) [y]:y
Wrote to /etc/sysconfig/oracle11g
Relinking Oracle Binaries...
Oracle Relinking Completed Successfully
Logs: /home/oracle/relink.log
Running orainstRoot.sh and root.sh...
set 2GB tmpfs
Enabling Oracle Database service
Configuration Completed Successfully.
Enter the name of the database SID [TESTDB]:HCM
ORACLE instance started.
Total System Global Area 288104448 bytes
Fixed Size 2225832 bytes
Variable Size 104859992 bytes
Database Buffers 176160768 bytes
Redo Buffers 4857856 bytes
Control file created.
Database altered.
Tablespace altered.
Tablespace altered.
Tablespace altered.
1 row updated.
160 rows updated.
Commit complete.
Kumar - I have found no sqlnet.ora file exist in the $ORACLE_HOME/NETWORK/ADMIN
Edited by: 995437 on Mar 28, 2013 9:15 AM

ICSS - Sales Unit Determination in Service Request

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