View of organizational unit in Service request

Hi everyone,
In our service request, we are trying to visualise all the organizational unit (of the organization model) of a BP.
We achieve to see the direct service group where the BP is assigned but we are trying to see more of the link to the organizational model.
For example : our organizational model looks like this:
For user AJAUSSAUD1, I can see the direct link to PSE Equiment in my service request (this is determined in the partner schema determination)
However, we would like to be able to see MC1 (here 3 level above) in the service request.
We are using service organization as function and all the organizational unit are determined as service organization as we are using it to authorizations access.
Does anyone know if there is a way to see the link with all the organizational unit of a user in a service request?
Would it be with the attribute available in the ppoma-crm, but how to add the field and make them available in the service request view?
Thank you,
Regards,
Anaïs

Hello Anais,
As far as I know, there is no standard way to view an organizational hierarchy in a service request. You will need to do some developments. There are two options -
1. If you want the 3 org levels to be stored in data base table for future reference and reporting
You can add 3 fields in ORGMAN sub object using AET. This will add the fields to table CRMD_ORGMAN. After org determination has happened in your service request, you can use BAdi - CRM_ORGMAN_BADI, methd - CRM_ORGMAN_MERGE to fill values of these 3 org levels. You have to recursively use functions or query table HRP1001 to get the parent of determined service org and then its parent and so on.
Remember once these 3 fields are added at database level, they are available for all transaction types of one order. These fields can be made available to BW queues also at time of adding them.
2. If you do not want the 3 org levels to be stored in data base table
This would mean you only want these fields for display to end user.
Add 3 model nodes in the web ui component. In the getter method of 1st field, add select query or call function to get parent of determined service org. Similarly for other 2 fields.
Hope this will help. Maybe you also get some different suggestion from other guys.
Regards,
Niraj

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Nothing like a bit of thread necromancy in the morning.
It turns out the solution to this question was quite straight forward (once you know where to look...)
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Manual Activity.
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Hierarchical + Analytical query for organizational unit parameters

Hello gurus,
I try for a couples of hour ago to make a query work as I would like.
Our application need to store some parameters for our organization units. These organization units are typically organized in in an hierarchy manner: one top unit with many level of child units. The parameters are stored into another table with 1:1 relationship.
For sake of visualisation, here is the data for the organization unit and parameter table in a more visual format:
SQL> select * from organization_unit;
UNIT_CODE UNIT_NAME            PARENT_UNIT_CODE
00000      Top level
10         L2 unit #10          00000
10-01      L3 unit #10-01       10
10-02      L3 unit #10-02       10
20         L2 unit #20          00000
20-01      L3 unit #20-01       20
20-02      L3 unit #20-02       20
SQL> select * from org_unit_parameters;
UNIT_CODE PARAM1               PARAM2               PARAM3               PARAM4
00000      Default value        Default value        Default value        {null}
10         {null}               Value from 10        Value from 10        {null}
10-01      {null}               {null}               Value from 10-01     {null}
10-02      {null}               {null}               {null}               Value from 10-02
20         Value from 20        Value from 20        Value from 20        {null}
20-01      {null}               Value from 20-01     {null}               {null}
20-02      {null}               Value from 20-02     {null}               {null}The application will query the parameter table to get a parameter value for a given unit.
The parameter resolution algorithm is rather simple: when querying a unit, the applicable parameter is the one defined at the requested level. If the parameter is not defined (null) at the requested level, the parameter value that must be returned is the next defined one in the parent hierarchy. In some rare cases, it can be null if a parameter is not defined anywhere from the requested level to top.
I've made a query that seems to work when querying for one unit at a time. It use hierarchical operators (start with + connect by) with a bit of analytical functions. Here is a test & raw output example:
SQL> WITH hierarchy
2 AS
3 (
4    SELECT ou.unit_code,
5         LEVEL            AS lvl
6    FROM   organization_unit ou
7    START WITH
8      ou.unit_code = '20-01'
9    CONNECT BY
10      ou.unit_code = PRIOR ou.parent_unit_code
11 )
12 SELECT h.*,
13       p.param1                                                        AS param1_raw,
14       LAST_VALUE (p.param1 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param1_with_last,
15       FIRST_VALUE(p.param1 IGNORE NULLS) OVER (ORDER BY h.lvl ASC)    AS param1_with_first,
16       p.param2                                                        AS param2_raw,
17       LAST_VALUE (p.param2 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param2_with_last,
18       FIRST_VALUE(p.param2 IGNORE NULLS) OVER (ORDER BY h.lvl ASC)    AS param2_with_first,
19       p.param3                                                        AS param3_raw,
20       LAST_VALUE (p.param3 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param3_with_last,
21       FIRST_VALUE(p.param3 IGNORE NULLS) OVER (ORDER BY h.lvl ASC)    AS param3_with_first,
22       p.param4                                                        AS param4_raw,
23       LAST_VALUE (p.param4 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param4_with_last,
24       FIRST_VALUE(p.param4 IGNORE NULLS) OVER (ORDER BY h.lvl ASC)    AS param4_with_first
25 FROM   hierarchy                                h
26         LEFT JOIN org_unit_parameters         p
27         ON h.unit_code = p.unit_code
28 ORDER BY h.lvl DESC;
UNIT_CODE   LVL PARAM1_RAW           PARAM1_WITH_LAST     PARAM1_WITH_FIRST    PARAM2_RAW           PARAM2_WITH_LAST     PARAM2_WITH_FIRST    PARAM3_RAW           PARAM3_WITH_LAST     PARAM3_WITH_FIRST    PARAM4_RAW           PARAM4_WITH_LAST     PARAM4_WITH_FIRST
00000         3 Default value        Default value        Value from 20        Default value        Default value        Value from 20-01     Default value        Default value        Value from 20        {null}               {null}               {null}
20            2 Value from 20        Value from 20        Value from 20        Value from 20        Value from 20        Value from 20-01     Value from 20        Value from 20        Value from 20        {null}               {null}               {null}
20-01         1 {null}               Value from 20        {null}               Value from 20-01     Value from 20-01     Value from 20-01     {null}               Value from 20        {null}               {null}               {null}               {null}Seems pretty good, the upper parameters are well «propagated» down with LAST_VALUE function. But, I don't understand why the use of FIRST_VALUE and oppposite ordering doesn't give the same result. A little more playing with the last query for getting the final result for a given unit code:
SQL> SELECT *
2 FROM
3 (
4     WITH hierarchy
5     AS
6     (
7        SELECT ou.unit_code,
8               LEVEL            AS lvl
9        FROM   organization_unit ou
10        START WITH
11           ou.unit_code = '20-01'
12        CONNECT BY
13           ou.unit_code = PRIOR ou.parent_unit_code
14     )
15     SELECT h.*,
16            LAST_VALUE (p.param1 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param1,
17            LAST_VALUE (p.param2 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param2,
18            LAST_VALUE (p.param3 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param3,
19            LAST_VALUE (p.param4 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param4
20     FROM   hierarchy                                h
21               LEFT JOIN org_unit_parameters         p
22               ON h.unit_code = p.unit_code
23     ORDER BY h.lvl
24 )
25 WHERE ROWNUM = 1;
UNIT_CODE   LVL PARAM1               PARAM2               PARAM3               PARAM4
20-01         1 Value from 20        Value from 20-01     Value from 20        {null}Works well!
But, my ultimate goal is to create a view that resolve correctly all these parameters for each level of the organization with proper propagation rather then querying for each unit at a time. I played a bit, but without success. :( My current raw query is this one:
SQL> WITH hierarchy
2 AS
3 (
4     SELECT ou.unit_code,
5            LPAD(' ',2*(LEVEL-1)) || ou.unit_code    AS tree,
6            LEVEL                                    AS lvl
7     FROM   organization_unit ou
8     START WITH
9        parent_unit_code IS NULL
10     CONNECT BY
11        PRIOR unit_code = parent_unit_code
12 )
13 SELECT h.*,
14         p.param1                                                        AS param1_raw,
15         LAST_VALUE (p.param1 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param1_with_last,
16         FIRST_VALUE(p.param1 IGNORE NULLS) OVER (ORDER BY h.lvl ASC)    AS param1_with_first,
17         p.param2                                                        AS param2_raw,
18         LAST_VALUE (p.param2 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param2_with_last,
19         FIRST_VALUE(p.param2 IGNORE NULLS) OVER (ORDER BY h.lvl ASC)    AS param2_with_first,
20         p.param3                                                        AS param3_raw,
21         LAST_VALUE (p.param3 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param3_with_last,
22         FIRST_VALUE(p.param3 IGNORE NULLS) OVER (ORDER BY h.lvl ASC)    AS param3_with_first,
23         p.param4                                                        AS param4_raw,
24         LAST_VALUE (p.param4 IGNORE NULLS) OVER (ORDER BY h.lvl DESC)   AS param4_with_last,
25         FIRST_VALUE(p.param4 IGNORE NULLS) OVER (ORDER BY h.lvl ASC)    AS param4_with_first
26 FROM   hierarchy                          h
27            LEFT JOIN org_unit_parameters   p
28            ON h.unit_code = p.unit_code
29 ORDER BY h.unit_code;
UNIT_CODE TREE        LVL PARAM1_RAW                PARAM1_WITH_LAST          PARAM1_WITH_FIRST      PARAM2_RAW                   PARAM2_WITH_LAST          PARAM2_WITH_FIRST         PARAM3_RAW                PARAM3_WITH_LAST          PARAM3_WITH_FIRST         PARAM4_RAW                PARAM4_WITH_LAST       PARAM4_WITH_FIRST
00000      00000         1 Default value             Default value             Default value          Default value                Default value             Default value             Default value             Default value             Default value             {null}                    Value from 10-02       {null}
10           10          2 {null}                    Value from 20             Default value          Value from 10                Value from 10             Default value             Value from 10             Value from 10             Default value             {null}                    Value from 10-02       {null}
10-01          10-01     3 {null}                    {null}                    Default value          {null}                       Value from 20-02          Default value             Value from 10-01          Value from 10-01          Default value             {null}                    Value from 10-02       Value from 10-02
10-02          10-02     3 {null}                    {null}                    Default value          {null}                       Value from 20-02          Default value             {null}                    Value from 10-01          Default value             Value from 10-02          Value from 10-02       Value from 10-02
20           20          2 Value from 20             Value from 20             Default value          Value from 20                Value from 10             Default value             Value from 20             Value from 10             Default value             {null}                    Value from 10-02       {null}
20-01          20-01     3 {null}                    {null}                    Default value          Value from 20-01             Value from 20-02          Default value             {null}                    Value from 10-01          Default value             {null}                    Value from 10-02       Value from 10-02
20-02          20-02     3 {null}                    {null}                    Default value          Value from 20-02             Value from 20-02          Default value             {null}                    Value from 10-01          Default value             {null}                    Value from 10-02       Value from 10-02As you can see, it's not as I expected. I know there's something to do with a PARTITION BY clause, but don't know how.
Is anyone knows how to solve my problem?
Thanks
Bruno
For reproductibility purposes, here is the code to create sturcture and data:
Here is the format of my tables and some samble data:
CREATE TABLE organization_unit (
   unit_code         VARCHAR2(5 CHAR)   NOT NULL PRIMARY KEY,
   unit_name         VARCHAR2(100 CHAR) NOT NULL,
   parent_unit_code VARCHAR2(5 CHAR)
CREATE TABLE org_unit_parameters (
   unit_code         VARCHAR2(5 CHAR)   NOT NULL PRIMARY KEY,
   param1            VARCHAR2(100 CHAR),
   param2            VARCHAR2(100 CHAR),
   param3            VARCHAR2(100 CHAR),
   param4            VARCHAR2(100 CHAR)
-- Inserting data
INSERT INTO organization_unit (unit_code, unit_name, parent_unit_code)
VALUES ('00000', 'Top level', NULL);
INSERT INTO organization_unit (unit_code, unit_name, parent_unit_code)
VALUES ('10', 'L2 unit #10', '00000');
INSERT INTO organization_unit (unit_code, unit_name, parent_unit_code)
VALUES ('10-01', 'L3 unit #10-01', '10');
INSERT INTO organization_unit (unit_code, unit_name, parent_unit_code)
VALUES ('10-02', 'L3 unit #10-02', '10');
INSERT INTO organization_unit (unit_code, unit_name, parent_unit_code)
VALUES ('20', 'L2 unit #20', '00000');
INSERT INTO organization_unit (unit_code, unit_name, parent_unit_code)
VALUES ('20-01', 'L3 unit #20-01', '20');
INSERT INTO organization_unit (unit_code, unit_name, parent_unit_code)
VALUES ('20-02', 'L3 unit #20-02', '20');
INSERT INTO ORG_UNIT_PARAMETERS (unit_code, param1, param2, param3)
VALUES ('00000', 'Default value', 'Default value', 'Default value');
INSERT INTO ORG_UNIT_PARAMETERS (unit_code, param2, param3)
VALUES ('10', 'Value from 10', 'Value from 10');
INSERT INTO ORG_UNIT_PARAMETERS (unit_code, param3)
VALUES ('10-01', 'Value from 10-01');
INSERT INTO ORG_UNIT_PARAMETERS (unit_code, param4)
VALUES ('10-02', 'Value from 10-02');
INSERT INTO ORG_UNIT_PARAMETERS (unit_code, param1, param2, param3)
VALUES ('20', 'Value from 20', 'Value from 20', 'Value from 20');
INSERT INTO ORG_UNIT_PARAMETERS (unit_code, param2)
VALUES ('20-01', 'Value from 20-01');
INSERT INTO ORG_UNIT_PARAMETERS (unit_code, param2)
VALUES ('20-02', 'Value from 20-02');
COMMIT;

Now, I hoppe I got your reqs:
WITH hierarchy AS (
                   SELECT ou.unit_code,
                           LPAD(' ',2*(LEVEL-1)) || ou.unit_code    AS tree,
                           LEVEL                                    AS lvl,
                           param1                                   AS param1_raw,
                           param2                                   AS param2_raw,
                           param3                                   AS param3_raw,
                           param4                                   AS param4_raw,
                           SYS_CONNECT_BY_PATH(p.param1,'#') || '#' AS param1_path,
                           SYS_CONNECT_BY_PATH(p.param2,'#') || '#' AS param2_path,
                           SYS_CONNECT_BY_PATH(p.param3,'#') || '#' AS param3_path,
                           SYS_CONNECT_BY_PATH(p.param4,'#') || '#' AS param4_path
                     FROM organization_unit ou LEFT JOIN org_unit_parameters p
                             ON ou.unit_code = p.unit_code
                     START WITH parent_unit_code IS NULL
                     CONNECT BY PRIOR ou.unit_code = parent_unit_code
SELECT unit_code,
        tree,
        lvl,
        param1_raw,
        REGEXP_SUBSTR(param1_path,'[^#]+',1,GREATEST(1,REGEXP_COUNT(param1_path,'[^#]+'))) AS param1_with_last,
        REGEXP_SUBSTR(param1_path,'[^#]+')                                                 AS param1_with_first,
        param2_raw,
        REGEXP_SUBSTR(param2_path,'[^#]+',1,GREATEST(1,REGEXP_COUNT(param2_path,'[^#]+'))) AS param2_with_last,
        REGEXP_SUBSTR(param2_path,'[^#]+')                                                 AS param2_with_first,
        param3_raw,
        REGEXP_SUBSTR(param3_path,'[^#]+',1,GREATEST(1,REGEXP_COUNT(param3_path,'[^#]+'))) AS param3_with_last,
        REGEXP_SUBSTR(param3_path,'[^#]+')                                                 AS param3_with_first,
        param4_raw,
        REGEXP_SUBSTR(param4_path,'[^#]+',1,GREATEST(1,REGEXP_COUNT(param4_path,'[^#]+'))) AS param4_with_last,
        REGEXP_SUBSTR(param4_path,'[^#]+')                                                 AS param4_with_first
FROM hierarchy
ORDER BY unit_code
UNIT_ TREE              LVL PARAM1_RAW       PARAM1_WITH_LAST PARAM1_WITH_FIRS PARAM2_RAW       PARAM2_WITH_LAST PARAM2_WITH_FIRS PARAM3_RAW       PARAM3_WITH_LAST PARAM3_WITH_FIRS PARAM4_RAW       PARAM4_WITH_LAST PARAM4_WITH_FIRS
00000 00000               1 Default value    Default value    Default value    Default value    Default value    Default value    Default value    Default value    Default value
10      10                2                  Default value    Default value    Value from 10    Value from 10    Default value    Value from 10    Value from 10    Default value
10-01     10-01           3                  Default value    Default value                     Value from 10    Default value    Value from 10-01 Value from 10-01 Default value
10-02     10-02           3                  Default value    Default value                     Value from 10    Default value                     Value from 10    Default value    Value from 10-02 Value from 10-02 Value from 10-02
20      20                2 Value from 20    Value from 20    Default value    Value from 20    Value from 20    Default value    Value from 20    Value from 20    Default value
20-01     20-01           3                  Value from 20    Default value    Value from 20-01 Value from 20-01 Default value                     Value from 20    Default value
20-02     20-02           3                  Value from 20    Default value    Value from 20-02 Value from 20-02 Default value                     Value from 20    Default value
7 rows selected.
SQL> SY.
Edited by: Solomon Yakobson on Nov 12, 2010 10:09 AM

PPOMA_CRM - System does not find the correct Organizational Unit

Dear Experts,
we have done the following:
1. We created a new Z-Field within table CRMD_ORDERADM_H with the Application Enhancement Tool. The name of the field is: ZZFLD000000.
2. The we changed the View-Cluster T77OMATTR and added the attribute ZZFLD00000 (Name Postal Code).
3. We added the attribute to the View in Component BT126H_APPT.
4. In PPOMA_CRM we added the Z-Attribute to the Organizational Unit 'A' with a number range from '08030' to '08035'.
5. Then we changed created a new Org. Determination Rule and assigned the new Determination Rule to a new Org. Data Profile which we assigned to the transaction type. We made a try and the determiantion rule is working!
The point is, when we create an activity the user puts the postal code (in this example '08032') into the created Z-Field and then we expect that the specific organizational unit 'A' will be assigned like Service Organization.
To solve the problem we put a breakpoint to all SET and GET Methods of the Attribute but the system is not stopping there. We missed something but we can not find really the problem.
Which method we have to redefine so that SAP CRM is looking at the new created Z-Field and is searching within the Organizational Structure for the correct Organizational Unit?
Best Regards
Oliver

Hi,
This is my idea, I don't check this.
But, I think it's have to work.
Pass guid to CRM_ORDER_READ, and get parameters.
After that, check where you can read postal code.
I think it's in lT_CUSTOMER_H
For example,
call function 'CRM_ORDER_READ'
    EXPORTING
      it_header_guid = ZGUID
    IMPORTING
      ZCUSTOMER_H        = lT_CUSTOMER_H
    EXCEPTIONS
        DOCUMENT_NOT_FOUND = 1
        ERROR_OCCURRED = 2
        DOCUMENT_LOCKED = 3
        NO_CHANGE_AUTHORITY = 4
        NO_DISPLAY_AUTHORITY = 5
        NO_CHANGE_ALLOWED = 6.

Organization Unit Replication..

Hi All,
 we are doing upgrade srm3.0 to srm5.0.
i am facing a problem in Organization unit in srm5.0.
my question is how to replicate organization unit between two SRM systems, say for example. SRM3.0 instance is 'A' and SRM5.0 instance is 'B'.
is there any way or t.code avilable to replicate all organization unit from 'A' system to 'B' system.
generally when i create new organization in any system, transport request will not ask so i cant do by transport request, then how can we replicate organization unit between two system.
please this is very urgent one.
thanks,
john.

FYI...you can get this document the service market place as described in OSS note 447651.
<a href="https://service.sap.com/form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=447651&_NLANG=E">https://service.sap.com/form/handler?_APP=01100107900000000342&_EVENT=REDIR&_NNUM=447651&_NLANG=E</a>
This will avoid a bunch of email requests and makes the forum more useful for future users searching for help.
Regards-
b

Accounting iView in Organizational Unit Overview

Hi there,
When loading the Organizational Unit Overview Page, the Accouting iView returns the following error message when selecting a Org Unit to view:
"Error in R/3 System while reading organizational unit"
Then when selecting another Org Unit to view I get the following message:
Portal Runtime Error
An exception occurred while processing a request for :
iView : pcd:portal_content/uk.gov.escc.escc/mss/zmanagerselfservice/com.sap.pct.hcm.mystaff/nf_2/com.sap.pct.hcm.orgunitprofile/com.sap.pct.hcm.oprofile_accounting
Component Name : com.sap.pct.hcm.oprofile_accounting.default
Error occurs during the rendering of jsp component.
Exception id: 08:47_03/10/06_0010_28968950
See the details for the exception ID in the log file
Thanks

My Log File has disappeared!
Test and Configuration Tools -> Admin Tools -> No log file is there anywhere else it could be?

Error while creating a service request in WCEM E Service

Hello Experts,
We are getting below error while trying to a service request in WCEM E service.
We are able to select the product from the catalog but when we click continue , but we are getting the below error
Cannot process an HTTP request to servlet [Faces Servlet] in [main] web application.
[EXCEPTION]
com.sap.wec.tc.core.ui.processflow.WCFProcessFlowRuntimeException: Error while resolving ''EVALUATE'' operation for process flow servicerequest:serviceRequestCreationProcess, process step 1, source expression #{processFlowViewHandler.createServiceRequestUpdateProduct}, and target expression ; java.lang.NullPointerException: while trying to invoke the method com.sap.wec.tc.core.backend.genil.GenilDataContainer.getFirstChild(java.lang.String) of a null object loaded from local variable 'btServiceItemsAll'
at com.sap.wec.tc.core.ui.processflow.ProcessFlowExceptionUtil.traceRuntimeException(ProcessFlowExceptionUtil.java:66)
at com.sap.wec.tc.core.ui.processflow.ProcessFlowExceptionUtil.logAndRaiseRunTimeException(ProcessFlowExceptionUtil.java:108)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowOperationEvaluate.runtimeError(ProcessFlowOperationEvaluate.java:83)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowOperationEvaluate.execute(ProcessFlowOperationEvaluate.java:44)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessStepTransition.executePreTransitionOperations(ProcessStepTransition.java:83)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessStepTransition.execute(ProcessStepTransition.java:46)
at com.sap.wec.tc.core.ui.processflow.runtime.TransitionableProcessStep.triggerTransition(TransitionableProcessStep.java:49)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowBase.consumeInput(ProcessFlowBase.java:148)
at com.sap.wec.tc.core.ui.processflow.runtime.UIProcessFlowController.next(UIProcessFlowController.java:248)
at com.sap.wcf.beans.uiprocessflow.ProcessFlowButtonsVCHandler.next(ProcessFlowButtonsVCHandler.java:65)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sun.el.parser.AstValue.invoke(AstValue.java:187)
at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:297)
at org.apache.myfaces.view.facelets.el.ContextAwareTagMethodExpression.invoke(ContextAwareTagMethodExpression.java:96)
at org.apache.myfaces.view.facelets.el.LocationMethodExpression.invoke(LocationMethodExpression.java:116)
at org.apache.myfaces.application.ActionListenerImpl.processAction(ActionListenerImpl.java:68)
at javax.faces.component.UICommand.broadcast(UICommand.java:120)
at com.sap.wec.tc.core.runtime.jsf.vc.ViewComponent.broadcast(ViewComponent.java:108)
at com.sap.wec.tc.core.runtime.jsf.vc.ViewComponent.broadcast(ViewComponent.java:108)
at com.sap.wec.tc.core.runtime.jsf.vc.ViewComponent.broadcast(ViewComponent.java:108)
at com.sap.wec.tc.core.runtime.jsf.vc.ViewComponent.broadcast(ViewComponent.java:108)
at javax.faces.component.UIViewRoot._broadcastAll(UIViewRoot.java:1028)
at javax.faces.component.UIViewRoot.broadcastEvents(UIViewRoot.java:286)
at javax.faces.component.UIViewRoot._process(UIViewRoot.java:1375)
at javax.faces.component.UIViewRoot.processApplication(UIViewRoot.java:752)
at org.apache.myfaces.lifecycle.InvokeApplicationExecutor.execute(InvokeApplicationExecutor.java:38)
at org.apache.myfaces.lifecycle.LifecycleImpl.executePhase(LifecycleImpl.java:170)
at org.apache.myfaces.lifecycle.LifecycleImpl.execute(LifecycleImpl.java:117)
at javax.faces.webapp.FacesServlet.service(FacesServlet.java:197)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.wec.tc.core.filter.RequestSequencerFilter.synchronizeRequest(RequestSequencerFilter.java:134)
at com.sap.wec.tc.core.filter.RequestSequencerFilter.doFilter(RequestSequencerFilter.java:111)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.HighContrastFilter.doFilter(HighContrastFilter.java:91)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.SecurityFilter.doFilter(SecurityFilter.java:194)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.XSRFTokenEvaluationFilter.doFilter(XSRFTokenEvaluationFilter.java:126)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.uicomponents.renderer.util.MultipartFilter.doFilter(MultipartFilter.java:74)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.FastSessionTimeoutFilter.doFilter(FastSessionTimeoutFilter.java:115)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.SessionInitialisationFilterBase.doFilter(SessionInitialisationFilterBase.java:152)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.HttpsSwitchFilter.doFilter(HttpsSwitchFilter.java:141)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.wec.tc.core.filter.CharacterEncodingFilter.doFilter(CharacterEncodingFilter.java:56)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Caused by: javax.el.ELException: java.lang.NullPointerException: while trying to invoke the method com.sap.wec.tc.core.backend.genil.GenilDataContainer.getFirstChild(java.lang.String) of a null object loaded from local variable 'btServiceItemsAll'
at com.sun.el.parser.AstValue.invoke(AstValue.java:191)
at com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:297)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowOperation.resolve(ProcessFlowOperation.java:46)
at com.sap.wec.tc.core.ui.processflow.runtime.ProcessFlowOperationEvaluate.execute(ProcessFlowOperationEvaluate.java:32)
... 86 more
Caused by: java.lang.NullPointerException: while trying to invoke the method com.sap.wec.tc.core.backend.genil.GenilDataContainer.getFirstChild(java.lang.String) of a null object loaded from local variable 'btServiceItemsAll'
at com.sap.wec.app.eservice.module.servicerequest.backend.crm.ServiceRequestCRM.setNewSRRefObjectData(ServiceRequestCRM.java:2343)
at com.sap.wec.app.eservice.module.servicerequest.backend.crm.ServiceRequestCRM.createServiceRequestUpdateProduct(ServiceRequestCRM.java:615)
at com.sap.wec.app.eservice.module.servicerequest.businessobject.impl.ServiceRequestImpl.createServiceRequestUpdateProduct(ServiceRequestImpl.java:260)
at com.sap.wec.app.eservice.module.servicerequest.ui.handler.impl.ProcessFlowViewHandlerImpl.createServiceRequestUpdateProduct(ProcessFlowViewHandlerImpl.java:405)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sun.el.parser.AstValue.invoke(AstValue.java:187)
... 89 more

Hi All,
I found the solution, the problem was that i didn't have the last SP of WCEM 3.0.
I have an another question for you guys:
Is it possible to customize(rename the fields) the workcenter/menu on the WCEM?
Thanks a lot for your help
Anass

View of organizational unit in Service request

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