IDeal transfer / Credit payment not processed

So I bought some Skype credit the other day, sort of testing before I would invest more.
Since iDeal is a bank to bank transfer and the transaction was completed immediately, I expected to see the credit pretty quickly so I could get to work with it.
After the initial 24 hour waiting period expired I once again looked into why I still had not received my credit, and found out that the payment hadn't been completed. My bank transcript however states otherwise, but I was to ignore this transaction and try again, and I guess say goodbye to the money.
I have all the information necessary to complete this order, and it would appear that the postback got interrupted. Nobody in support appears to have any connection, or even contact details, for departments that could help me complete the transaction (engineering, administration), and the corporate office number for Skype still eludes me.
I've sent an email and am awaiting a reply, but by now I figure a forum post couldn't hurt either.

Hi Anil,
Is it related to T&E?
Is your company using AMEX ? How the credit card payments are done to the card vendor and how the credit card statements are coming into the SAP System ?
Can you please explain the step by step process, which you are following ?
Regards
Mohit

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