Identifying Machine Type Number on Dual Labeled Storwize V3700 - Lenovo x86 Servers

SymptomsCustomers across various geographies is finding it difficult to identify the Machine Type Number for the Storwize V3700 product, further leading to complications while downloading fixes and updates from Fix Central.
DiagnosisPackaging for Storwize V3700 sold across various geographies are dual labeled. This causes problems while ascertaining the Machine type for your Storwize.
SolutionCustomers who have purchased Storwize V3700 should check the lower left part of the front bezel of Storwize V3700 to identify the correct Machine type. Please refer the picture for better understanding.

Similar Messages

Bios Machine Type number does not match with that recognized in Windows

Hi.
I found that my Thinkpad Machine type number is different to that recognized Lenovo's Solution Center and Windows's system infor.
Serial number match but not the machine type number.
Does anyone know why it is?
If I send my computer for warranty, does lenovo look at machine type number in Bios or in Windows or somewhere?
Thanks

I would not be concerned about what Windows reports.
Does the tag on the bottom of the laptop match what you see in BIOS?
Cheers,
George
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Enjoying retirement: A31p, T42p,
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Lenovo U410 Touch "Machine type"

I want to know what "machine type" number Lenovo U410 Touch have. Anybody knows? I know it's 4376 for normal U410, but I don't know one for U410 Touch...

hi krabar,
According to this pdf data sheet, the Lenovo U410 Touch has these model-part numbers (this can be considered as the machine type number):
Hope this helps
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K450e motherboard replaced now says error code 00ce machine type and serial number invalid

Hey guys i just got a replacement motherboard, after motherboard was replaced on bootup the computer says error code 00ce: machine type and serial number are invalid. How do i get rid of this error it was replaced by the same motherboard type that was previously in the system. How can i reset the bios or enter the serial etc? Lenovo tech support was no help.

Hi Qjafri829,
Welcome to Lenovo Community!
As per the query we understood that you are facing issue with serial number invalid error in your k450e desktop.
As the motherboard been replaced the serial number and MTM number must be updated this is a new motherboard, you can visit to the nearest authorized service center for the serial number update in the BIOS.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure
they will be a great help.
Hope this helps. Do post back if issue persists!
Best regards,
Ashwin.S
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I am getting following error! XML Parsing Error: undefined entity Location: chrome://weave/content/options.xul Line Number 6, Column 3: setting id="weave-account" type="string" title="&account.label;" / --^

I am getting followong error
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Location: chrome://weave/content/options.xul
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I had this problem - it appeared to be due to having Firefox 4 with the Firefox Sync installed as an add-on. Firefox 4 has sync included so there is no need to have it as an add-on. I went to the add-on manager and removed Firefox Sync and now appears to be working correctly.

S30 Machine type and Serial Number are INVALID

Hello, I am wondering if I can get some help here.A while back I had a motherboard replaced by lenovo service. The machine arrived turned on once and then it died.Once the tech left the machine was used a handful of times and then stored. I a now working on it and I noticed this screen, which appreared after the mobo replacements. Iam wondering if anyone knows how to fix this issue. What is Error 00CE really saying? Thanks

It's really saying what shows on the screen there....the serial number and machine type are invalid. My guess is the tech that replaced your board did not update the MTM/SN fields when he flashed BIOS on the new board (if he flashed BIOS at all), and those fields are still listing the defaults that are populated by the board manufacturer.
Run the latest DOS BIOS flash package (I think current BIOS is 45 maybe for the A0 branch), and when prompted, enter the correct information from your system for the machine type and serial number. That should alleviate the POST error you're seeing.

Finding Distinct machine type & Serial number

Hi,
I have to create a report in CRM which comprises of fields like MACHINE TYPE , SERIAL NUMBER , CLAIM ID.A particular Machine Type & Serial Number has multiple Claim ID.I have to find out the count of unique machine Type & Serial number.Can u suggest some logic ?
Thanks,
Saswati.

One way is if you do a shut down from within Win8, you can then press the "Novo" button just to the left of the main power button. A small blue text menu window will pop up after the Lenovo logo and, with the arrow keys, you can highlight the line to enter your BIOS from that menu.
Once you've made note of your S/N, you can press F10 to exit the BIOS and boot up Windows. Be careful about inadvertently making any changes while in the BIOS.
Hope this helps.
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Finding out distinct Machine Type & Serial Number.

Hi,
I have to create a report in CRM which comprises of fields like MACHINE TYPE , SERIAL NUMBER , CLAIM ID.A particular Machine Type & Serial Number has multiple Claim ID.I have to find out the count of unique machine Type & Serial number.Can u suggest some logic ?
Thanks,
Saswati.

I also have the same issue and have now received four emails. I've replied to each one with the information I had. I also couldn't find the "Mach Type", so I took a picture of the sticker on the bottom and embedded that in the Excel file. I've now provided that twice and am still getting emails. I don't know how to make it more clear.
I did receive a separate email describing the warranty criteria but it doesn't reference the length (additional two years).
If anyone from Lenovo is paying attention, I hope they'll take note. It's absurd that the user should be required to provide this information in the first place, especially to the manufacturer. As mentioned earlier, it just makes it worse that the file sent is an Excel file.

Very disapointed in Lenovo's service on my T430 machine type 2342CTO with Windows Pro 7 64 bit

I have been a ThinkPad user since the first model 700. I have always liked them and when I have had to use other laptops I found them inferior. However one thing my team has been telling me in the past year or two is that they do not want to purchase anymore Lenovo ThinkPad's. They have told me that the service and support has been greatly degraded. I was hesitant to agree with them until my present experience. We purchase all of our ThinkPad's with a 4 year on-site warranty. We have people who are in the field and when their computer goes down we need to get it back up and running ASAP.
Three weeks ago my hard drive started to give me some problems and one day after shutting down the computer a message came up that it needed to run Checkdisk which it did. I was able to keep it going and I did have a backup. I contacted the 800 number to talk with a service person and they ordered up service for the replacement of the hard drive and also to replace the fan and sent me the system disks for the T430. Two days later the insight service person showed up with the parts. The disks showed up as well via UPS. The service person replaced the fan and the HDD. There were 4 DVD's for the system disks. He started the rebuild and asked if I could finish it and I said I could with no problem. He left. I continued the process. After the 3rd DVD it asked to put in the 4th and when I did a message said that this was the wrong DVD. I tried all the other 3 with the same response. I tried building it from scratch again and the same problem. I called support again and the guy I spoke with thought that I must have a bad DVD and he would send out another set. That set of 4 DVD’s arrived the next day which I was very thankful for. He told me that they could only guaranty 2 days. I thought OK we should be up and running shortly. The same problem occurred again. Bear in mind that both sets of these DVD's were all labeled for the ThinkPad T430 machine type 2342 which was my laptop and for Windows Pro 7, 64 bit. I called Lenovo and this time the tech I spoke with said that there was another set of Disks for my machine that should have been sent. Of course I was frustrated but there was not a lot I could do about that and I asked if they could make sure that they were overnighted to me so that I would be sure to get them on the next day which was Thursday. He told me that he could not do that, that they could only guaranty 2 day. I called the next morning to get the tracking number which they gave me and it was supposed to be delivered on Friday which I was very thankful for. That was Good Friday. However UPS had some severe weather at their hub in Kentucky and everything was delayed and the disks did not show up until Monday. I had now been down a whole week from my first call the Monday before.
The new set of disks was 3 DVD’s labeled for the T430, Machine type 2342 and Windows Pro 7, 64 bit. I started the build process. It continued to work but I made a mistake in the order of disks so I thought that these disks have a problem too. I called Lenovo and they said that I should just send the system in for depot repair. I said that will take at least until probably Thursday. The guy I was speaking to said that I should have it back by Wednesday. I asked if there was any way that I could send it to them directly that day. He said no I could not, I had to wait for a box. I asked if there was anyway to expedite the process and he spoke to his manager and his manager said that the level of service that was on the machine would not allow for any faster service. The also told me that my service contract would allow me to take it to an authorized Lenovo service center around me. I said to him that they probably have a queue as well and that I will have to wait for that. As an aside note we did try service like this with one of our other ThinkPad’s that had a problem and the place messed up the system and we ended up at the end of the day having to send it to their depot for repair. I hung up and though let me try these disks one more time. I did and I saw my mistake and the system loaded up the DVD’s properly. I was getting excited that I could be up and running shortly. However my excitement was short lived. Once it started to reboot and expand the installation the drive failed and said that it had to run Checkdisk. It did and once again there were all kinds of orphaned files etc. I had to reboot and run it from the DVD’s again and I went through the whole process once again. The system went into a complete failure and would not do anything. I called back support with my case # and gave them this information. The box came the next day and I packed it up and sent it off. I then started tracking it and it arrived on Wednesday as expected. Then I wanted to go to the site and track the progress of the repair. The document you have to fill out and send back with the system gives information on where to go on the web to track the process. My shows that it arrived on Wednesday 4/8 as expected. The first message shows “Machine being repaired” at 08:52. Then I checked later in the early evening hoping to see shipped back to customer. However what I did see was the following message “Hold for Parts – Service call is on hold until parts arrive”. Then I kept tracking it and saw another entry on 4/10 at 02:01:54 which was the same “Hold for Parts – Service call is on hold until parts arrive”. That was of course Friday. I called the service and they told me that they were waiting on parts which they could not tell me what parts and that there was nothing that they could do. I then asked if there was anyway to expadite this and the girl I spoke to said that she would seek to accelerate this to another level and that I would get a call from Lenovo in the next 2 to 3 business days! I said to her that you really mean that that is accelerating it and she said yes. Yesterday I received a call from an automated attendant, not a real person who told me that they were waiting on parts for my computer and that it could be “5 to 7 business days before they receive the part”. I could not believe this. I called again today 4/15 and asked if anyone could tell me the status because the website told me very little. I told the girl that I was speaking to that I had received this automated attendant telling me that a part would take 5 to 7 business days more. I asked her if Lenovo kept parts and she said yes but that this part was not in stock. I asked her what the part was and she was able to find that it was the main system board that had to be replaced. I said you have already had the unit for 1 week now at depot repair and never mind the fact that I have been without my computer for 2.5 weeks. She told me that there was nothing she could do and that I had to wait on the part. That is where this case sits at present.
I am very very unimpressed with Lenovo’s service. And furthermore there is no one to talk to about it at Lenovo who gives a care. I really did not know where to air my grievances with how this case is being handled. I thought maybe the forum would be a place. At least others will learn of my dilemma and maybe others have experienced the same thing.
I still like my ThinkPad but the service of Lenovo has become very poor at best. The guy that is my technical manager has had a poor experience of late ordering up some other Lenovo products and he does not want to purchase anymore and these were for new product. They sent the laptop with the wrong software loaded and then said no problem we will send you a new set of disks to load. He refused and said you have to fix this because it was Lenovo’s mistake. It takes time to load software and time is money. I believe we will be leaving the Lenovo field if things continue. I hope and trust that others will not experience the same treatment as I/we have. I wonder if Lenovo will even respond to this post.

I had a real problem with wireless performance on multiple ThinkPads with Win7 until I realized there is a new (or maybe changed implementation) power setting in Win7 which was affecting it.
If you go into Control Panel -> Power Options and click "Change plan settings" for your current power plan.
On the next screen click on "Change advanced power settings"
On the next screen expand "Wireless Adapter Settings" and then "Power Saving Mode"
Make sure it is set to Maximum Performance.
Not sure if this will help your particular problem but hope it does.

Twist - Machine Type - Warranty - Updates

Hi, I have a new ThinkPad twist. This is my 6th ThinkPad and the X1 Carbon Touch Toga/Twist will be my 7th some time next year
The machine type and model for this unit seems to be N3C2_9UK but this is not recognised by the extended warranty form, the warranty lookup sever or the system updates server.
Instead I used the machine type and model 3347_9UK to register my warranty (still waiting for confirmation that worked).
I am unable to use the think vantage software though for a warranty lookup and for updates.
Anyone got any clues about this?
Thanks

Hi Kamleshrao,
Welcome to Lenovo Community Forums!
You can refer this document to find the MTM number of your desired machine.
Hope this helps!
Best regards,
Mithun.
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Seraial and machine type T420 Update

I change the motherbord from Lenovo ThinkPad T420 Mt: 4178-C8G and now give amessage. "2200 machine type and serial number are invalid , 2000 machine UUDI is invalid." Anda I can not update the bios beacuse the bios version is the last one, anda I can not update serial/model.

Hi rushabhshah,
Welcome to Lenovo Community Forums!
I’m sorry to hear that your H430 Desktop is displaying “Invalid Serial & Machine Type” after updating BIOS; this might have occurred if the BIOS update process is interrupted and it cannot be reverted back. Hence I would Strongly Suggest Calling Technical Support for Assistance as this the only available option to get this issue resolved.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.
Best Regards
Shiva Kumar
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S10-3 Machine Type and Model

I am hoping that someone from the Lenovo team can help me identify my S10-3 with the correct machine type and model numbers. There are multiple strings on the machine base, packaging and build sheet, but nothing that seems to map to the 3 digit model information being requested on the Lenovo support sites for BIOS & Drivers.
On the machine:
Ideapad S10-3
Model Name 0647
MO : QB00030514
On the build sheet:
Machine Type Model : IdeaPadS10-3N450F01G2507SW3b-AU (makes sense as a description)Machine Type Model NO : 59031892
many thanks
Solved!
Go to Solution.

As a follow on. I looked at the other posters similar request and replies.
The Bios info page does not specify the model . only a cryptic EC 2AEC15WW
Inputting the serial number on the web site doesn't generate the 4 digit number for me.
It only confirms that the machine is under warranty.
Re CPU-Z It doesn't display the Model number either.
Note that interestingly it reports DDR3 memory, when my S10 uses DDR2
I have seen a lot of posts on the mem upgrade subject. If I can confirm my model and if it is useful to others.
I replaced the existing mem with a corsair value select 2Gb DDR2 667 Mhz SODIMM with no issues.
Corsair VS2GSDS667D2

X1 Carbon USB Recovery Media incorrect disc #'s (many machine types)

I recently ordered a new Carbon X1 20A7 for a VP here and noticed that it, as well as all the other sets we receive for the T430's, W530, etc all contain 4 things - 3 discs and a small pamphlet. The Pamphlet explains that the discs should be labeled 1 2 3 and all (Ive checked an order of 100 T430s and the first 17 boxes are all wrong) contain 2 x #1 and a #2 - I have looked in the old lab and found older shipments that all contain similar 1 1 2 instead of 1 2 3 . Any ideas?
Solved!
Go to Solution.

Hi,
I don't have an answer for you - just some questions. Do both of the #1 disks have the same part number or other ID?
Any chance that what you have is "bootable" or "OS" 1 of 1, and "data" 1 & 2 of 2 - so 1 1 2?
Just asking, not saying...
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
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Issue with field data type NUMBER(22,5) while updating field data.

Hi,
I have a field with data type NUMBER(22,5).
While inserting or updating field data it should take 17 digit and after decimal point 5 digit total 22 digit.
I set 22 for maximumLength property of messageTextInput field.
While updating field I am getting following problems,
1) I provide the value as 1234567890123456789012 (22 digit) and click apply button.
then I got error message as
Error
मैकेनाइजड दो पहिया/तीन पहिया वाहन - Value 1234567890123460000000 exceeds the maximum allowed value (NUMERIC (22, 5))
2)then I insert 12345678901234567.1234 (17 digit before decimal point and 4 digit after decimal point and it didn't accept 5 digit after decimal point) and click apply button.
It insert the value as 12345678901234600 (value changed after Apply)
The I tried with simple SQL insert statement to insert data and it successfully insert 12345678901234567.12345 value.
Any item property I missed here to set?
Please suggest.
Thanks & Regards,
Sagarika

hi
according to
" then I insert 12345678901234567.1234 (17 digit before decimal point and 4 digit after decimal point and it didn't accept 5 digit after decimal point) and click apply button.
It insert the value as 12345678901234600 (value changed after Apply)"
this statement ,it seems that it is definitely applying round or somthing like that function in the code before inserting value in the table("try with select round(12345678901234567.1234 ) from dual u will get the same result = 123456789012345600 ") ,
bcz u r able to insert the same directely into the table using insert statement so kindely have look on the code if something like this is not happening there.try to check code in related EOimpl class
try to to use debugging mode ,and the 23 char problem is related to maximum lenghth of text box make it 23 it will get resolved and u will be able to enter 17 digits with 5 digits after decimal point
thanx pratap

Anybody ever created multple PO doc type/number ranges in extended classic?

I have searched this forum, and found plenty of useful threads which would help me determine different document types/number ranges for back-end purchase orders in a classic scenario. (And I have done something similar many years ago on a classic EBP 3.0 implementation)
However, I have a customer who has an SRM 5 extended classic implementation, and who (Based on certain simple criteria) requires a different PO number range to identify certain types of indirect orders. (They also have direct materials procured using doc type ECDP, but that's not relevant to this requirement)
This would obviously have to apply to the local PO in SRM, as well as the backend ECC PO.
It would also need to be derived for orders created automatically via approved shopping carts, as well as those orders that are created via sourcing.
I've copied ECPO via define transaction types IMG step, as well as assigned a new number range.
Just to test, I've also added the second doc type in the BSA attribute for a particular test user - just initially see if it was possible to manually choose when creating a PO in sourcing. However, I could only get ECDP and ECPO.
I have looked at various BADIs to see if I can determine doc type or number range somewhere in the PO creation, but as far as I can see, they either:
- Seem to apply only to the object type (PO, requisition, reservation etc) rather than the transaction type within that object.
- Or look like they are too late in the process to influence the doc type and number range (BBP_DOC_CHANGE_BADI?) ... which doesn't seem to have those doc type or PO number fields available anyway
- Or I doesn't seem to be trigerred at all when turning requirement into Po and ordering via sourcing. (tried break-point & endless loop in implemnetation of BBP_CREATE_BE_PO_NEW, but nothing happened. In any case the PO number was alreadya ssigned)
If anybody has ever managed this before, or can tell me that I am definitely barking up the wrong tree, it would be gratefully appreciated. The document type is actually lesss important than the different number range... and was really just an attempt to trigger a different number. I'm starting to think that this sort of thing may only be possible in a classic implemntation.
What I need ideally, would have been some kind of 'local PO' equivelent of the BADI that enables you to determine transaction type for a bid.
Regards,
Vince
Edited by: Vincent White on Dec 6, 2010 5:13 PM

Hi. Not sure on this, but I can tell you that with extended classic it is BADI BBP_ECS_PO_OUT_BADI that is called for the backend PO instead of the CREATEPO_BACK BADI.
You can have a look in BBP_ECS_PO_OUT_BADI and see if that helps?
Don't think it will influence the PO in SRM at all though.
Have you tried the number range / grouping BADIs? They definitly work for changing the number range for classic POs.
Regards,
Dave.

Identifying Machine Type Number on Dual Labeled Storwize V3700 - Lenovo x86 Servers

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