Ihave an iphone 5. Everytime i click on my hotmail icon is says...cannot get mail. The connection to the server failed. i hit ok and then it downloads my messages. Also at the bottom the updated date is saying that it is june 4 not june 9th
I have an iphone 5. Everytime i click on my hotmail icon is says...cannot get mail. The connection to the server failed. I have to hit ok a couple of times and then it downloads my messages. Also at the bottom the updated date is saying that it is june 4 not june 9th
i would suggest deleting and readding the mail account in settings > mail contacts calendars
Similar Messages
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I cannot get mail the connection to the server failed
I just got my Iphone 5s last night. I tried to get my hotmail but it tells cannot get mail the connection to the server failed. I deleted my account and re added it but still the same thing. Also when I tried adding the account it tells me my password or ID is incorrect.
Hello there, blazersa.
The following Knowledge Base article provides some practical steps for troubleshooting issues with Mail on your iOS device:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
My iphone 5 everytime i go into mail it comes up with - Cannot get Mail - the connection to the server failed- i then have to click ok - I am still receiving mail - it is driving me mad having to click this everytime - anybody else had the same problem and have found a solution - only stated happening since iPhone was updated .
Hello there, Badboymbc.
The following Knowledge Base article provides some steps for troubleshooting mail on your iOS device:
iOS: Troubleshooting Mail
http://support.apple.com/kb/TS3899
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro. -
I keep getting an error pop-up when I try to access my email. The pop-up says Cannot Get Mail The connection to the server failed. I get this pop-up on both my iPhone 5 and my iPad. I can still access my email, but the pop-up is real annoying. Can someone please help me with this? -Stu
Hi StuNYC,
Welcome to Apple Support Communities.
It sounds like you're seeing an alert message when opening Mail on your iOS devices. Do you have multiple email accounts setup on the devices? Take a look at the article below, it provides suggestions that will resolve most issues that cause an alert like that to appear in when starting the Mail app.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
I hope this helps.
-Jason -
My iphone 4s is saying "cannot get mail" The username or password for "Btinternet" is incorrect
My iphone 4s is saying "cannot get mail" The username or password is incorrect.
I did reset my password yesterday on my main computer but tried on my iphone and now can't get mail ?Hi Cherie,
I had EXACTLY the same problem for more than two weeks, that was NOT solved by speaking to BT 'Tech Support' - they kept saying that the problem was the fault of Apple - untill I finally got some help from them today (Mon 7th Oct).
The error message I got - despite ALL settings on my iPhone(5) and iPad(4) being absolutely correct - was this:
'Cannot Send Mail', 'The username or password for SMTP: ***********@mail.btinternet.com is incorrect'
The only solution I got - eventually - from BT is to delete the above account fro the device and 're-install' it again, but THIS time use the 'Yahoo' option from the list of choices rather than 'Other'.
When I did this and entered the relevant Name, E-Mail Address, Password, and Description (you can call the account whatever you like), I selected 'next', then I got the word 'Verifying.......' appear after a few seconds, and then I saw the four 'blue tick marks' appear next to my entries.
These 'blue tick marks' confirm the verification that your details are correct.
The next time you open your e-mail client on your iPhone or iPad you shoud see your ****@btinternet.com e-mail account in the list of e-mail accounts on your phone (if you have more than one) with a Yahoo icon next to whatever name you chose to call it. If you already have a Yahoo! account (like me) it is probably a good idea to call the 'BTYahoo' account, BT or something, rather than keep the default 'Yahoo' name otherwise you will have two with the same name in your accounts list.
You SHOULD eventually get back ALL the e-mails that were previously in your inbox, as well as some 'extra' folders that you probably did not have when you first set up the account on your iOS device.
That is what happened when I reinstalled my account, so I hope this works for you.
Bob -
i have a new itouch and have hotmail as my email account, today 21stn july 2012, when i went onto my mail account, a sign saying the following
cannot get mail the connection to the server failed, what do i do now as i am not receiving any emails and my junk box is missing ?Hi kristafromne!
I have an article here that I believe will help you with this issue. This article is about troubleshooting email accounts on your iPhone and can be found here:
iOS: Unable to send or receive email
http://support.apple.com/kb/ts3899
Thanks for being a part of the Apple Support Communities!
Regards,
Braden -
Re: iphone 4 cannot get mail, the connection to the server failed
re: iphone 4 cannot get mail, the connection to the server failed
how do I fix this? thxThank you for your quick reply.
The easiest thing for me to do was delete the account on my phone and then add it again.
Thankfully it solved my problem.
I had just updated my phone and my internet service which is why I believe there was a problem. -
Whenever i try to manually sync my iPhone with a new playlist on iTunes (on my laptop), it always gets stuck in step 7, Waiting for changes to be applied, and then nothing happens. I'm running the latest operating systems on both my iPhone 5 and macbook
I really don't appreciate the fact that no one from Apple seems to be dealing with the many, many threads that have started on this topic since iOS 7 came out. In any event, I seem to have solved my problem with a full software restoration -- that is, iOS software restoration.
I clicked on "Restore iPhone..." which does a complete reinstall of the iOS but also all apps, photos, songs, etc. Took about 45 minutes, but seems to have worked.
I had previously tried reverting to a backup of my iPhone, but that did not solve the problem. Only a full restore solved it. -
Cannot Get Mail - The connection to the server failed. iPhone 3GS & Hotmail
I've got an iPhone 3GS and I'm using Hotmail.
I'm geting the same error message over and over - "Cannot Get Mail - The connection to the server failed.". Out of the blue it started on my phone, but then the email worked again for a day after, and then quit working again. I've tried deleting and adding it as a new account. I tried to go back to what might have in-part caused the problem, and the only thing I had done over the weekend was to turn iCloud on and start backing up to it, but the e-mail did work after that for a couple days. I've tried a couple different Hotmail accounts to see if it was a corrupt e-mail in one account, but both accounts give me the same "Cannot Get Mail" response. Creating the "TEMP" folder on Hotmail and moving e-mails there did not work.
Could anyone spell out in layman's (non-IT) terms what I might be able to try?Who is the provider? Do you have two-step verification turned on? Did they change something on their end?
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My iPad is bringing up a message saying "cannot get mail"the connection to server failed. It won't bring up my yahoo mail but does bring up my other mail...how do I fix?
Other users have been reporting Yahoo mail problems that are not iPad problems. Might be something to try on these links.
iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try a Reset - iPad How-Tos http://ipod.about.com/lr/ipad_how-tos/903396/1/
Or this - Delete the account in Mail and then set it up again.
Cheers, Tom -
I am unable to send or receive mail. I am getting an error message that says, cannot get mail, the connection to the server failed
Hotmail IS having problems:
http://bostinno.streetwise.co/2013/08/15/hotmail-outage-hotmail-is-down-for-user s-still-photos/
http://www.engadget.com/2013/08/14/outlook-outage/
http://www.infoworld.com/d/applications/microsofts-skydrive-outlookcom-are-down- some-users-224940
http://mashable.com/2013/08/14/outlook-down/
http://techcrunch.com/2013/08/14/microsoft-acknowledges-outlook-com-messenger-sk ydrive-outages/ -
i am using iphone 4 ios 6.1.3, after hotmail imap setup, error showing "CANNOT GET MAIL" tHE CONNECTION TO THE SERVER FAILED. its happening since 14 aug. plz help !
I have trouble with sending e-mail and syncing e-mail. Try changing to 1 day sync under settings. It's sluggish but it works for me until they resolve the issue. MS claims all is normal. If you still have a problem you should report it here: https://status.live.com/report/hotmail
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HI, I just bought an iPhone 4S. Although my iPad and other iPhone 3GS connect to our server (SBS2003) I cannot get through. It checks all items in the connection and then I get the message :Cannot get mail, the connection to the server failed." I Tried everything, rebooting, reset all iPhone, etc. All Apple devices work perfectly expect mine. Please advise
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
On your iPad go to Settings > General > Reset > Reset network settings and see if that enables you to connect.
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Cheers, Tom -
All my apple devices have suddenly stopped allowing me to access my email account. I keep getting a message saying "cannot get mail, the connection to the sever failed". What has happened and how do I fix it?
Have you seen this? Take a look. There are issues with Microsoft services today.
https://status.live.com/ -
hi i am getting message that CANNOT GET MAIL THE CONNECTION TO THE SERVER FAILED when trying to add official mail to Exchange in IPHONE 5
Talk to your IT department...
Or if you're at University, talk to the computer team.
Most Uni's are using outlook.com as the server connection not mail.youruniversity.edu
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