IMac ichat to macbook pro ichat and vice versa: audio/video call/chat not working

Question

Hi and thanks for your time!
no green video/phone icon appearing beside buddy name.
audio status/video status under view of the menu bar are ticked. ( i noticed this happened after i added "appleut01" AIM and did a test call. grayed out prior to said test call)
invite to video/audio chat under buddies list are grayed out even if buddy highlighted first.
also tried changing port to 443 but when I do it automatically goes back to 5190...
also, i've tried logging off/on, deleting my account and making a new one...
basically followed suggestions from various threads herein but still cant video/audi chat/call:-)
hope somebody can help^^

Answer 1

Hi,
Lets check a few more things.
Some things are blocked from you changing them if the Mac User Account you are using has Parental Controls turned On.
To Show Buddies with Video and Audio icons several places should be checked.
1) with iChat Open go to the View Menu. In here both Show Video Status and Show Audio Status should be ticked  (Selecting it will toggle the tick On or Off)
2) In the Video Menu the Camera Enabled item and the Microphone Enabled one should also have ticks.
3) (we Looked already) The Connection Doctor should say you can Video or Audio Chat as well as whether you can 4 way Video chat and 10 Way Audio Chat.
4) In the iChat Menu > Preferences > Video Section the Bandwidth Limit should not be set too low.
At least the 500kbps setting is needed to do 4 Way Video Chats.
It can also be useful to use this setting if your Internet Connection is much faster but varies a lot.
5) Parental Controls will stop you Adding Buddies, adding new Screen Names/Accounts in the iChat Preferences, altering several things about existing Accounts/Screen Names that have been set up.
If a Buddy has a Video or Audio iCon and it is a pale green them they are Busy.
If 1) are set then you should have an Video icon next to your Own Buddy pic in the header part of the Buddy List window. (Whether it shows Audio or Video will depend on 2)
What shows in 3) will depend on the other settings and what Internet Speed and hardware you actually have.
6) IF the settings are On for the camera then we need to know if the System can "See" the camera.
Go to the Apple icon Menu top Left.  Click About this Mac.
Click More info to Open the System Profiler
Use the Reveal Triangles to see the Hardware list then USB.
Does this list the Camera connected to one of the Buses ?  (you may need to click the items in the panes on the right to see the info you need)
It should list the details such as serial number, Maker, Firmware (possibly) and speed.
7:19 PM      Friday; July 8, 2011
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