IMAP support and timeouts

I was trying to help someone with a Mac whose email had stopped working.
This was an almost new Mac and the Mail program had automatically configured itself to use IMAP.
At first this worked fine then it stopped receiving emails with a timeout from the BT email server.
For a few days it started working again and then back to timeout issues.
BT's email help gives settings for POP3, but not for IMAP. Unfortunately I couldn't see on the Mac how to manual configure the account to use POP3 rather than IMAP. So I phoned BT technical support. Unfortunately, they had little training and some it was highly questionable:
They insisted that if web mail (bt.yahoo.com) was working then their email servers were fine and any problem was with the email software on their customers machine. I'm pretty certain this isn't correct - I doubt the webmail uses POP3 or IMAP and certainly not the public IMAP server
I asked if BT supported IMAP and if so if the servers were working. Unfortunately none of the 3 people I spoke to knew what IMAP was and were keen for me to pay for technical support i.e. if web mail works then must be customers problem and they should pay. Frustrating!
I then created a new account on the Mail program and gave it a dud email address so the automatic configuration couldn't work. This enabled me to specify POP3 and the mail.btinternet.com mail servers and it worked.
I still don't know if BT support IMAP. If they don't, they should ensure automatic email account configuration doesn't select IMAP.

jet11x wrote:
I still don't know if BT support IMAP.
For some definition of "support" - yes, they do, in that BT's email service is outsourced to Yahoo!, and it's currently possible to use IMAP by configuring your client software to use Yahoo! servers. Whether that'll always be the case - if BT change their email outsourcing arrangements for example - is anybodys guess.
BT's officially supported email service at mail.btinternet.com doesn't provide IMAP.
If they don't, they should ensure automatic email account configuration doesn't select IMAP.
How would they do that ? Automatic configuration is done by the client software...

Similar Messages

Yahoo IMAP support is awful

I've posted about this here repeatedly and never gotten confirmation that anyone else is seeing the problem, but it's getting worse, so if nothing else, perhaps that can save someone else all the time I have wasted on this issue. Yahoo's IMAP support is ridiculously flaky, and should probably be avoided until it stabilizes. I have an "swbell.net" email address, which after a chain of acquisitions is now managed by Yahoo. When I enter my email address it sets up IMAP email by default. I can't check the server name right now because I am once again locked out of the account, and at this point am wondering if it will ever come back.
Once the email is set up and synchronized, one of 3 things happens on a regular basis:
New email simply stops coming in, with no indication as to why
I start getting repeated login attempt failures because it says my credentials were rejected
The entire contents of my inbox simply disappears. Sometimes a resync will go get all the email again, and sometimes it won't, but it causes email to get "orphaned", leading to steady growth in the disk usage for email and eventually to the app install failure if not cleaned up
When I give up and delete the account to try to re-add it again (after manually cleaning up the crap left behind because of #3 above), I typically get a login failure with the following information: "Invalid security token: N NNNN N" (where those 'N's are numbers). Once it took until the next morning before I could get back in. This time, it IS the next morning and I STILL can't get back in. Like I said, it may simply never come back this time.
I've been round and round on the phone with both AT&T (my actual ISP, but Yahoo manages the email aspects of the account) and Palm, and while Palm was definitely more knowledgeable and attempted to be more helpful, in the end no one really knew what was wrong. AT&T refused to even believe that they provide IMAP support, and the IMAP server has "palm" in its name, so its clear this server was brought online specifically to handle IMAP support for the Pre, but I don't know if its available to free Yahoo email accounts, or only ot paid ISP accounts through AT&T and others.
The first 2 above seem like they almost have to be a Yahoo server problem, but the fact that stuff is getting orphaned in #3 above sounds like a bug in the Pre's email app -- it's not clear whether the emptying of the inbox is some bad response from the server or a misinterpretation of an error by the email app. The failures when I try to re-establish the account are curious, becausethey seem to imply a handshake problem -- the IMAP server is up and responding, but doesn't like what the Pre's email client sent. But the fact that it comes and goes would really seem to point towards a server issue, because I seriously doubt that the email client randomly varies what it sends to the server.
I think at this point I've probably got no choice but to give up and go to POP. Email needs to just work, and not be something I am constantly fighting with and wasting time on -- that completely defeats the convenience of having email on my phone to begin with. I really like the benefit of alternate folder support with IMAP, but Yahoo has a pretty good mobile webmail interface, so I guess I can always check other folders that way.
Any insight here from Palm support or other users fighting this same problem is more than welcome. But if nothing else, hopefully this will save someone else from wasting hours of their life on this nonsense.
-- robert
Post relates to: Pre p100eww (Sprint)

OK, so the plot thickens. I decided to give up and set up POP, and when I did that, my login got rejected even then the first couple of times! Now that I think about it, I've had times when I've been unable to log in to webmail from the browser because my credentials were rejected, even though I know they are correct, because I use them all the time on various PCs. The 3rd time it eventually accepted the login for POP, with the warning that it couldnt validate SMTP settings and that as a result I might not be able to send email from the Pre. And sure enough, after testing it turns out that I cannot in fact send mail -- my creds get rejected by the SMTP server. Out of frustration I removed the account yet again and tried setting it up with IMAP again (in other words sticking with the defaults for my email address), and that time it worked.
I'm really beginning to wonder now if there's not some issue with SSL communications on the Pre. I can't think of any other reason why both POP and IMAP would fail intermittently, using completely separate servers, as well as even logging in via the web interface on the Pre's browser.
Getting email on my phone was one of the biggest draws for me of going to a true smart phone, and man, has this been a huge letdown. I don't know where the problem lies, but some link in this chain of technology is simply not ready for prime time.
-- robert

Yahoo IMAP support ... sneaky!

I found several references to IMAP support by Yahoo about a year ago (imap.next.mail.yahoo.com, imap.mail.yahoo.com) that worked for a while and then stopped, presumably because of the resources required to support that protocol on top of pop. Then, with their offer of IMAP access to even free Yahoo acounts because of Apple, I read somewhere the new server was imap.apple.mail.yahoo.com. Problem is, it only works IF you use the Yahoo configuration option in Mail settings. If you use a regular IMAP configuration option, it does not work. (Why would I want to use Other? Because I dont want the @yahoo.com as the reply-to address).
So, it seems that behind the scenes, the iPhone is configuring to the correct (and unknown to us) Yahoo IMAP server OR it is embedding some sort of prefix/suffix to our IDs that authorize it to log on to the Yahoo IMAP server ONLY if you use the iPhone configuration tool. I am speculating. Any thoughts?

I found several references to IMAP support by Yahoo
about a year ago (imap.next.mail.yahoo.com,
imap.mail.yahoo.com) that worked for a while and then
stopped, presumably because of the resources required
to support that protocol on top of pop. Then, with
their offer of IMAP access to even free Yahoo acounts
because of Apple, I read somewhere the new server was
imap.apple.mail.yahoo.com. Problem is, it only works
IF you use the Yahoo configuration option in Mail
settings. If you use a regular IMAP configuration
option, it does not work. (Why would I want to use
Other? Because I dont want the @yahoo.com as the
reply-to address).
So, it seems that behind the scenes, the iPhone is
configuring to the correct (and unknown to us) Yahoo
IMAP server OR it is embedding some sort of
prefix/suffix to our IDs that authorize it to log on
to the Yahoo IMAP server ONLY if you use the iPhone
configuration tool. I am speculating. Any thoughts?
Someone who has an iPhone should connect it to a WiFi network on which is a computer running an Ethernet Packet sniffer, and then capture a connection from the iPhone to Yahoo mail.
For ordinary POP3 and SMTP access Yahoo use SSL versions, the IMAP SSL port is normally 993 but they could be using a non-standard port. They could also be doing something strange to the authentication, e.g. using MD5 instead of just password or something else like adding additional text to the password e.g. it sends apple.password instead of password, again a packet sniffer like Ethereal might reveal this.
Unfortunately the iPhone is not yet available in the UK so I cannot do this testing myself.
Google should wake up and add push IMAP support themselves, fancy letting Yahoo grab all the glory.

IMAP support is ON in GMAIL even if you cannot see it in preferences!

I was pleasantly surprised to find that IMAP support is fully enabled in my gmail account, even though I cannot see it in the settings page! Try it....your mileage may vary!
QUESTION: Having now synchronised my entire Gmail account on one computer I want to copy all of the synchronised/downloaded mail *AND* the mail/account settings from one computer to another.....so as to avoid having to repeat the 1.5GB download on the other machine.
How to do that? Is it "just" a matter of copying ~/Library/Mail and replacing the folder on the other machine? Anything else that I need to know/copy?

...in case you have not discovered it yet...getting to see the preference in Settings just needs you to set English US as your language.....not that there is any need because there is just one meaningful setting (Enable/Disable IMAP)...and it is ENABLEd by default!

Snow Leopard have better Gmail IMAP support?

I haven't bought 10.6 yet, but I wanted to know if Mail now has better IMAP support for Gmail, like an automatic setup or something. In 10.5 it can be a little quirky to set up and get all the folders correct.

I haven't noticed any difference. Then again, I didn't re-set-up my IMAP when I upgraded, I just kept using IMAP.
Mail in general is quite a bit faster in Snow Leopard.
Note, the reason Mail.app is weird with Gmail's IMAP is that Gmails' IMAP is weird It is highly nonstandard.

E61 poor IMAP support

I've recently upgrade my E61 to 3.0633.09.04.
First of all, for the first time I can connect to a IMAP server without the messaging application closing itself when updating the mailbox. That said, IMAP support is still *way* too buggy to be usable. Anyhow, they're on the right track, maybe 2 or 3 more updates and I can dump POP3.
Bugs so far:
Application freezes after updating imap folder and does not come back.
After trying to update, nothing changes and now you cannot open messages, open the options menu, go back etc. The application refuses to close. You can change the selected message though, so it's not exactly freezed. Maybe it's a variation of the bug above.
When trying to retrieve the messages, they seem to be retrieved (the icon changes), but their date is changed from the date the imap server gives to the current date. You cannot open the message afterwards (it will just re-retrieve it)
(Feature?) It's always closing the connection; every time you want to do anything you have to reconnect. This may be inconvenient when using wifi, but can also be more expensive when using GPRS, 3g, etc
I am not sure about this, but I think there's still no support for imap read/replied/forwarded flags..
BTW: VoIP now has NAT traversal? That's a surprise, since it still doesn't work with services that work perfectly with, for instance, x-lite, behind the same NAT. Anyway, gizmo voip works, and that's what I use. The new Internet Telephony application is also a big step forward.
cheers

Very interesting. I just did some testing use gmail and it works. So, something is odd. This makes me believe something is reported different and Mail 3.0 is not handling correctly. Say like treating system flags as case sensitive, which it should not. Sure enough,
gmail sends:
* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Draft \Seen \*)]
My imap server sends:
* OK [PERMANENTFLAGS (\answered \flagged \deleted \draft \seen \*)]
I changed my server to return:
* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Draft \Seen \*)]
It all works now. Bad Mail.app developers please read rfc3501
ck

I tried to sync my iPod touch to a new laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

I tried to sync my iPod touch to a new MacPro laptop and it deleted all of my music and videos. I called tech support and they told me to email iTunes and they would give it back to me. How do I do this??

Correct. When you update via iTunes all synced media that is not in your iTunes library will be lost.
As IO said before:
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I do not think it included audio books.

HT4623 When I plug my ipad to itunes i get the error message that it is not supported and I have to go to itunes and get itunes re-installed? i never had this problem before. if i do this will i loose all my files, music, etc?

When I plug me ipad to itunes i get the error message that it is not supported and that i have to go to itunes and get "itunes installer" and re-install. if i do this will i loose my files and music?

No, you should not lose anything.

Worst customer support and website in the world!

I have had bad service from businesses here and there, but Verizon home phone service (which I am forced to use in this location) has amazingly bad customer support and a website from hell!
Any tips or tricks how to get any human at Verizon to respond about a phone line that has been dead for days?...

Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

HT1725 For about three weeks I haven't been able to download any apps, not even the free ones. My apple id billing information says that my security code on the back of my credit card is invalid. I called apple support and they told me to go to the expr

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Is the address on your iTunes account exactly the same (format and spacing etc) as on your credit card bill : http://support.apple.com/kb/TS1646 ? If it is then you could try what it says at the bottom of that page :
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I bought a song on ITUNES and had problems downloading it. I got in touch with support and and they downloaded the song to my account but now when I try to play it, it tells me my computer isn't authorized to . Reauthorizing computer doesn't work. HELP

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Hello
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes repeatedly prompts to authorize computer to play iTunes Store purchases
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Is there a way to actually open a ticket with BB support and get an answer?

Ok, so I haven't been here long, and only a few times, yet I see a lot of posts with no actual answer, or help, or information on specific problems. I am having trouble, created a post, and there are no responses. Does BB actually have a support team, or trouble ticket process, or is this the only avenue?
Solved!
Go to Solution.

Hello.
FYI -- these forums are a user-to-user support channel, not a user-to-RIM conduit. Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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I purchased an iMac MC309LL/A model A1311 21.5" All in one computer. I purchased it 8/28/11 and about 2 months ago it started powering down. I called for support and a Apple Customer Support, I did what they said and now it wont turn on at all.

I purchased an iMac MC 309LL/A model A1311 21.5" All in one computer on 8/28/11. The computer stated to shut down on me every once in a while when I was working on it. I called Apple customer support and a rep walked me through deleting all of my cache files saying it was the prooblem. She then had me do a re-install with the installation disc. After doing that she said to turn my computer off then back on and the computer would want to run some updates an to let them run. I was told to call back if there were anymore problems. The computer turned on for a couple minutes then shut down again and won't turn back on at all now. I took it to the Apple store and they told me it was the main board that delivers power to the computer and it whoulld cost about $550 to replace. I have had this computer for 1 1/6 year and hardly use it. My tech told me the same thing happened to his. Doesn't this mean the equipment could be faulty?
Who keeps track of how many of these are having the same problem and when should there be a recall. I have always used Dells at work. The one I have is 6 years old and works great. I have Compaq laptop at home that is almost 7 years old. I have never had a problem like this before and I can't believe that I spent$1300 for a computer that crashed after 1 yr 6 months. What's worse is that it is my first major Apple product other than my iPod Shuffle.

Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
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Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Lightroom 4 crashes when trying to open the slideshow module. I spent over three hours with both Adobe and Apple tech support and we know it is a permission issue but have not been able to get it solved. It started with the last upgrade to 10.8

Back up all data.
This procedure will unlock all your user files (not system files) and reset their ownership and access-control lists to the default. If you've set special values for those attributes on any of your files, they will be reverted. In that case, either stop here, or be prepared to recreate the settings if necessary. Do so only after verifying that those settings didn't cause the problem. If none of this is meaningful to you, you don't need to worry about it.
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If you have more than one user account, and the one in question is not an administrator account, then temporarily promote it to administrator status in the Users & Groups preference pane. To do that, unlock the preference pane using the credentials of an administrator, check the box marked Allow user to administer this computer, then reboot. You can demote the problem account back to standard status when this step has been completed.
Triple-click the following line to select it. Copy the selected text to the Clipboard (command-C):
{ sudo chflags -R nouchg,nouappnd ~ $TMPDIR.. ; sudo chown -Rh $UID:staff ~ $_ ; sudo chmod -R u+rwX ~ $_ ; chmod -R -N ~ $_ ; } 2> /dev/null
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V). You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. If you don’t have a login password, you’ll need to set one before you can run the command. If you see a message that your username "is not in the sudoers file," then you're not logged in as an administrator.
The command will take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear, then quit Terminal.
Step 2 (optional)
The first step should give you usable permissions in your home folder. This step will restore special attributes set by OS X on some user folders to protect them from unintended deletion or renaming. You can skip this step if you don't consider that protection to be necessary.
Boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select
Utilities ▹ Terminal
from the menu bar. A Terminal window will open.
In the Terminal window, type this:
resetpassword
That's one word, all lower case, with no spaces. Then press return. A Reset Password window will open. You’re not going to reset a password.
Select your boot volume ("Macintosh HD," unless you gave it a different name) if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Under Reset Home Directory Permissions and ACLs, click the Reset button.
Select
 ▹ Restart
from the menu bar.

I am trying to update my itunes and iphone. Everytime I trie comes out a message about 'key access'. I've done all the steps from the support and nothing worked out. I cannot unistall and now I can't open it anymore also. What should i do, please?

I am trying to update my itunes and iphone. Everytime I trie comes out a message about 'key access'. I've done all the steps from the support and nothing worked out. I cannot unistall and now I can't open it anymore also. What should i do, please?

Isn't that only used when a PC will not boot?
What options does booting with this give me?
Thanks
JK MCP
Hi,
USB recovery disk was used to recover your system when it encounter problem. You can try to use it to fix your problem instead reinstall system. However, there is no method to keep your program whenreinstall system.
Roger Lu
TechNet Community Support

IMAP support and timeouts

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