E61 poor IMAP support

I've recently upgrade my E61 to 3.0633.09.04.
First of all, for the first time I can connect to a IMAP server without the messaging application closing itself when updating the mailbox. That said, IMAP support is still *way* too buggy to be usable. Anyhow, they're on the right track, maybe 2 or 3 more updates and I can dump POP3.
Bugs so far:
Application freezes after updating imap folder and does not come back.
After trying to update, nothing changes and now you cannot open messages, open the options menu, go back etc. The application refuses to close. You can change the selected message though, so it's not exactly freezed. Maybe it's a variation of the bug above.
When trying to retrieve the messages, they seem to be retrieved (the icon changes), but their date is changed from the date the imap server gives to the current date. You cannot open the message afterwards (it will just re-retrieve it)
(Feature?) It's always closing the connection; every time you want to do anything you have to reconnect. This may be inconvenient when using wifi, but can also be more expensive when using GPRS, 3g, etc
I am not sure about this, but I think there's still no support for imap read/replied/forwarded flags..
BTW: VoIP now has NAT traversal? That's a surprise, since it still doesn't work with services that work perfectly with, for instance, x-lite, behind the same NAT. Anyway, gizmo voip works, and that's what I use. The new Internet Telephony application is also a big step forward.
cheers

Very interesting. I just did some testing use gmail and it works. So, something is odd. This makes me believe something is reported different and Mail 3.0 is not handling correctly. Say like treating system flags as case sensitive, which it should not. Sure enough,
gmail sends:
* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Draft \Seen \*)]
My imap server sends:
* OK [PERMANENTFLAGS (\answered \flagged \deleted \draft \seen \*)]
I changed my server to return:
* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Draft \Seen \*)]
It all works now. Bad Mail.app developers please read rfc3501
ck

Similar Messages

Yahoo IMAP support ... sneaky!

I found several references to IMAP support by Yahoo about a year ago (imap.next.mail.yahoo.com, imap.mail.yahoo.com) that worked for a while and then stopped, presumably because of the resources required to support that protocol on top of pop. Then, with their offer of IMAP access to even free Yahoo acounts because of Apple, I read somewhere the new server was imap.apple.mail.yahoo.com. Problem is, it only works IF you use the Yahoo configuration option in Mail settings. If you use a regular IMAP configuration option, it does not work. (Why would I want to use Other? Because I dont want the @yahoo.com as the reply-to address).
So, it seems that behind the scenes, the iPhone is configuring to the correct (and unknown to us) Yahoo IMAP server OR it is embedding some sort of prefix/suffix to our IDs that authorize it to log on to the Yahoo IMAP server ONLY if you use the iPhone configuration tool. I am speculating. Any thoughts?

I found several references to IMAP support by Yahoo
about a year ago (imap.next.mail.yahoo.com,
imap.mail.yahoo.com) that worked for a while and then
stopped, presumably because of the resources required
to support that protocol on top of pop. Then, with
their offer of IMAP access to even free Yahoo acounts
because of Apple, I read somewhere the new server was
imap.apple.mail.yahoo.com. Problem is, it only works
IF you use the Yahoo configuration option in Mail
settings. If you use a regular IMAP configuration
option, it does not work. (Why would I want to use
Other? Because I dont want the @yahoo.com as the
reply-to address).
So, it seems that behind the scenes, the iPhone is
configuring to the correct (and unknown to us) Yahoo
IMAP server OR it is embedding some sort of
prefix/suffix to our IDs that authorize it to log on
to the Yahoo IMAP server ONLY if you use the iPhone
configuration tool. I am speculating. Any thoughts?
Someone who has an iPhone should connect it to a WiFi network on which is a computer running an Ethernet Packet sniffer, and then capture a connection from the iPhone to Yahoo mail.
For ordinary POP3 and SMTP access Yahoo use SSL versions, the IMAP SSL port is normally 993 but they could be using a non-standard port. They could also be doing something strange to the authentication, e.g. using MD5 instead of just password or something else like adding additional text to the password e.g. it sends apple.password instead of password, again a packet sniffer like Ethereal might reveal this.
Unfortunately the iPhone is not yet available in the UK so I cannot do this testing myself.
Google should wake up and add push IMAP support themselves, fancy letting Yahoo grab all the glory.

Yahoo IMAP support is awful

I've posted about this here repeatedly and never gotten confirmation that anyone else is seeing the problem, but it's getting worse, so if nothing else, perhaps that can save someone else all the time I have wasted on this issue. Yahoo's IMAP support is ridiculously flaky, and should probably be avoided until it stabilizes. I have an "swbell.net" email address, which after a chain of acquisitions is now managed by Yahoo. When I enter my email address it sets up IMAP email by default. I can't check the server name right now because I am once again locked out of the account, and at this point am wondering if it will ever come back.
Once the email is set up and synchronized, one of 3 things happens on a regular basis:
New email simply stops coming in, with no indication as to why
I start getting repeated login attempt failures because it says my credentials were rejected
The entire contents of my inbox simply disappears. Sometimes a resync will go get all the email again, and sometimes it won't, but it causes email to get "orphaned", leading to steady growth in the disk usage for email and eventually to the app install failure if not cleaned up
When I give up and delete the account to try to re-add it again (after manually cleaning up the crap left behind because of #3 above), I typically get a login failure with the following information: "Invalid security token: N NNNN N" (where those 'N's are numbers). Once it took until the next morning before I could get back in. This time, it IS the next morning and I STILL can't get back in. Like I said, it may simply never come back this time.
I've been round and round on the phone with both AT&T (my actual ISP, but Yahoo manages the email aspects of the account) and Palm, and while Palm was definitely more knowledgeable and attempted to be more helpful, in the end no one really knew what was wrong. AT&T refused to even believe that they provide IMAP support, and the IMAP server has "palm" in its name, so its clear this server was brought online specifically to handle IMAP support for the Pre, but I don't know if its available to free Yahoo email accounts, or only ot paid ISP accounts through AT&T and others.
The first 2 above seem like they almost have to be a Yahoo server problem, but the fact that stuff is getting orphaned in #3 above sounds like a bug in the Pre's email app -- it's not clear whether the emptying of the inbox is some bad response from the server or a misinterpretation of an error by the email app. The failures when I try to re-establish the account are curious, becausethey seem to imply a handshake problem -- the IMAP server is up and responding, but doesn't like what the Pre's email client sent. But the fact that it comes and goes would really seem to point towards a server issue, because I seriously doubt that the email client randomly varies what it sends to the server.
I think at this point I've probably got no choice but to give up and go to POP. Email needs to just work, and not be something I am constantly fighting with and wasting time on -- that completely defeats the convenience of having email on my phone to begin with. I really like the benefit of alternate folder support with IMAP, but Yahoo has a pretty good mobile webmail interface, so I guess I can always check other folders that way.
Any insight here from Palm support or other users fighting this same problem is more than welcome. But if nothing else, hopefully this will save someone else from wasting hours of their life on this nonsense.
-- robert
Post relates to: Pre p100eww (Sprint)

OK, so the plot thickens. I decided to give up and set up POP, and when I did that, my login got rejected even then the first couple of times! Now that I think about it, I've had times when I've been unable to log in to webmail from the browser because my credentials were rejected, even though I know they are correct, because I use them all the time on various PCs. The 3rd time it eventually accepted the login for POP, with the warning that it couldnt validate SMTP settings and that as a result I might not be able to send email from the Pre. And sure enough, after testing it turns out that I cannot in fact send mail -- my creds get rejected by the SMTP server. Out of frustration I removed the account yet again and tried setting it up with IMAP again (in other words sticking with the defaults for my email address), and that time it worked.
I'm really beginning to wonder now if there's not some issue with SSL communications on the Pre. I can't think of any other reason why both POP and IMAP would fail intermittently, using completely separate servers, as well as even logging in via the web interface on the Pre's browser.
Getting email on my phone was one of the biggest draws for me of going to a true smart phone, and man, has this been a huge letdown. I don't know where the problem lies, but some link in this chain of technology is simply not ready for prime time.
-- robert

IMAP support is ON in GMAIL even if you cannot see it in preferences!

I was pleasantly surprised to find that IMAP support is fully enabled in my gmail account, even though I cannot see it in the settings page! Try it....your mileage may vary!
QUESTION: Having now synchronised my entire Gmail account on one computer I want to copy all of the synchronised/downloaded mail *AND* the mail/account settings from one computer to another.....so as to avoid having to repeat the 1.5GB download on the other machine.
How to do that? Is it "just" a matter of copying ~/Library/Mail and replacing the folder on the other machine? Anything else that I need to know/copy?

...in case you have not discovered it yet...getting to see the preference in Settings just needs you to set English US as your language.....not that there is any need because there is just one meaningful setting (Enable/Disable IMAP)...and it is ENABLEd by default!

Snow Leopard have better Gmail IMAP support?

I haven't bought 10.6 yet, but I wanted to know if Mail now has better IMAP support for Gmail, like an automatic setup or something. In 10.5 it can be a little quirky to set up and get all the folders correct.

I haven't noticed any difference. Then again, I didn't re-set-up my IMAP when I upgraded, I just kept using IMAP.
Mail in general is quite a bit faster in Snow Leopard.
Note, the reason Mail.app is weird with Gmail's IMAP is that Gmails' IMAP is weird It is highly nonstandard.

Re: Poor BT support

You said it! My problem is not related to broadband (as far as I know) just trying to find out why my e-mail connection has gone crazy since I was given a mac mini for christmas. Maybe that's the problem because even now bt doesn't seem to recognise that there are quite a lot of Macintosh users out there and STILL don't support the platform properly. I have spent more than two days now trying all ways to contact and get help from bt as to why my mail sub-account has stopped working. My password is not recognised (yes, it is correctly spelled). According to Yahoo the account doesn't exist but when I try to set one up with the same settings it says an account by that name already exists so there I go going round in circles all the time. I put in a request for the helpline to call me the next day and in the meantime managed to fing a text message based helpline place where I was put in a queue for 5 mins when someone with an indian name texted 'thanks etc, I will check and get back to you shortly'. Another five mins and it announced that he'd logged off and I was put in another long queue and a different guy went through the same procedure saying the previous person couldn't help as he was in 'billing'? After asking why someone from billing was answering a technical problem he also logged off suddenly and well... that was that. I was a little miffed. Next day I had the call back I'd asked for and went through the same stupid rigmarole waiting in a jangly music queue and being told over three separate waits that my call had been passed through to the wrong department and please wait while... etc. Then the phone just went DEAD. Is this poor support or just taking the proverbial. I would be interested to know if anyone in management ever gets to read these customer frustrations. I seriously doubt it.

Hi Briolio,
Thanks for your post, welcome to the forum.
Quick question, can you access your sub-account via webmail? I'm just checking as you mentioned there that according to Yahoo the account doesn't exist?
Stephanie
Stephanie
BTCare Community Manager
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Isync not working with E61 when its supported in isync v3

Hi Guys,
I have isynced a Nokia E61 on my mac with no problems, but after backup the data on a pc via Nokia's own software I cannot isync up with the phone on th mac, I can seem to add it as a bluetooth device but when in Isync trying to add the phone (which is totally supported in 10,5) it says isync cannot connect to this device. Was it syncing with PC that did it? I had the latest Nokia software on the phone so did add any new software updates or the like. Any ideas? Cheers B
Message was edited by: Andrew Brough

exactly same here. 1. had a normal L7, synced it succesfully with my mac so i have all my numbers on the computer. 2. mobile was stolen so i went to get a new L7 at O2, little did i know they had given me a different phone. not able to sync with bluetooth, nor with USB. Also, have downloaded the 'plug-ins' but dont really know how to install them since they contain no programm, only some strange .plist files...but i take from you huub that it didn't sem to work anyway...spoke with O2, they told me to call motorola, spoke with motorola they told me to speak with apple, spoke with apple, after being thrown out of the line twice by the assistant (the easiest way to deal with a caller who asks strange questions..) i was told they had no clue and that i'd have to wait a few weeks possibly months till the next operating system comes out....i am about to explode...
i do hope someone can help us here, im sooo frustrated!!!!

IMAP support and timeouts

I was trying to help someone with a Mac whose email had stopped working.
This was an almost new Mac and the Mail program had automatically configured itself to use IMAP.
At first this worked fine then it stopped receiving emails with a timeout from the BT email server.
For a few days it started working again and then back to timeout issues.
BT's email help gives settings for POP3, but not for IMAP. Unfortunately I couldn't see on the Mac how to manual configure the account to use POP3 rather than IMAP. So I phoned BT technical support. Unfortunately, they had little training and some it was highly questionable:
They insisted that if web mail (bt.yahoo.com) was working then their email servers were fine and any problem was with the email software on their customers machine. I'm pretty certain this isn't correct - I doubt the webmail uses POP3 or IMAP and certainly not the public IMAP server
I asked if BT supported IMAP and if so if the servers were working. Unfortunately none of the 3 people I spoke to knew what IMAP was and were keen for me to pay for technical support i.e. if web mail works then must be customers problem and they should pay. Frustrating!
I then created a new account on the Mail program and gave it a dud email address so the automatic configuration couldn't work. This enabled me to specify POP3 and the mail.btinternet.com mail servers and it worked.
I still don't know if BT support IMAP. If they don't, they should ensure automatic email account configuration doesn't select IMAP.

jet11x wrote:
I still don't know if BT support IMAP.
For some definition of "support" - yes, they do, in that BT's email service is outsourced to Yahoo!, and it's currently possible to use IMAP by configuring your client software to use Yahoo! servers. Whether that'll always be the case - if BT change their email outsourcing arrangements for example - is anybodys guess.
BT's officially supported email service at mail.btinternet.com doesn't provide IMAP.
If they don't, they should ensure automatic email account configuration doesn't select IMAP.
How would they do that ? Automatic configuration is done by the client software...

Cannot Access Profile Options in New Verizon Webpage - Poor Tech Support

I just started with Verizon this past Thursday for phone and internet DSL. Everything went smoothly except for the fact that there is a new webpage that Verizon is using that presents the customer and/or user with Profile options.
Every time that I try to access these options, a message appears that states that these options will be available when my installation is completed.
I have already installed the latest Verizon software on my PC, spoke to countless HSI support people, and am told that I would have to wait 48 to 72 hours for this to hopefully be resolved.
Each time, I am given a scripted response where each rep uses screen sharing to try and resolve the problem. They waste my time by spending over an hour checking options, and then tell me that it is a webpage problem not my PC.
I have never seen a new webpage rolled out and Beta tested while the old one was closed. In other words, every competitor of webmail Hotmail to Outlook, and Google with their new webpages, always keeps the old webpage active until they have worked out all the problems of the new one. They even allow you to try the new one, and then roll back if you were not satisfied.
Verizon, you did a very poor job with this roll out by not presenting these options to the user. In your rush to implementation, you run the risk of losing customers because of the time wasted by scripted customer service reps who don't have a clue as to what is going on. I left Time Warner Cable to come to you for specific reasons, and in regard to Internet, you pale in comparison to their customer support. It never took them days to resolve a problem.
I guess Internet services is not important enough.

I am sorry to hear about the problems with the website. Are you still having difficulties? Please reply back if so that way we can assist further.
Anthony_VZ
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BB Poor service support system

I bought Blackberry curve 8520 from Jareer store, Alkhobar, Saudi Arabia. I
unable to setup my personal email id in the phone because there is no option to set
up my email id. As per the catalogue there must be two options. One option
is for Blackberry server and another is for our own personal email id. The second option is not available in my phone. I tried to solve by myself by getting the support from Blasckberry technical support. Sent email, but NO RESPONSE. There is no system to send my complaints. All ready made answers which is not covering my question.
I went to Jareer bookstore to enquire. They said we have to enter in the black=
berry bundle with any service provider like STC or Mobily. Then only we can
get this options. To enter in to their package we have to pay SR 99 per
month. This is not advertised or informed or mentioned anywhere when we puchase the device. This is not fair. I feel like I am cheated. Also I can not get any other alternative email service or settings for Jawalnet from STC because Blackberry is not even listed in STC recoganized device list.
Now to get email and other internet service either I should enter into the blackberry bundle which will cost SR 99 /month which is very expensive for me or else I should buy another mobile. For other company mobiles no need of any fixed package requirements. We can get the Internet service from the carrier on per usage chargable basis.
So, I am totally DISAPPOINTED of purchasing a Blackberry phone. No support, No service backup. No transperancy. This is my experience.
Is there any solution ???

Greetings, and welcome to the BlackBerry.com Support Forums.
It appears to me that you received perfectly correct techinical support, advising you to ge the BlackBerry Data plan on your mobile provider account.
The fact that you don't like that answer, does not mean that is poor or not helpful.
The need for a BlackBerry Data Plan on your device is mentioned quite frequently, at least on this website and carrier websites that I see. Perhpas you did not do your research thoroughly enough.
Anyway, now you know your answer. Good luck.
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Poor linux support of Jdev 9.0.3

I am not sure why JDev 9.0.3 has such poor support for linux . In the docs it says that the profiler and
code coach only works in windows and the debugger runs slow in linux.
I dont understand this since the JDev is written in Java then what is the issue.
I thought Oracles commitment to Linux was serious. I am moving my Dev Env to linux
and if JDev has such poor support for linux I may have to look at another IDE.
thanks
Sarwar

The profiler and code coach require the Oracle Java VM (which is currently only available on Windows, but we're working on it).
The debugger is slower against hotspot than our own VM (so debugging on Linux will be slower no matter which IDE you use).
You can profile a VM running on Windows from your Linux IDE (which is what I normally do).
Hope this helps,
Rob

Poor Technical Support

I am amzed at the poor quality of support that I have recived from the HP support personnel in India. Not only that they were not familiar with subject matter but their total inability to listen to a customer's problem. I was laso shocked at how impolite they were. After having tried to solve my problem for last one week they absloutely refused to escalate my problem to next level of support.
This is no way for HP to do business.

Sorry to hear of the problems with support.I guess I have been fortunate,but I have 99% of the time had good experiences with HP tech support.I maintain our home network of mostly HP machines,plus other family and friends machines so have had a few cases over the years.
I have come to prefer email contact,since it gives a history of communication.I also am normally back in contact with the same person so no need to repeat details.
If you haven't tried it yet,I would suggest email next time.I always receive a reply back within 24 hrs which is preferable to me over holding/transferring on a phone line.And if someone else needs my info they have my original email to pass on.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?lc=en&dlc=en&cc=us
Good luck with your issues.
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Poor Service Support for BB 8830

Hi,
I have purchased a Blackberry 8830 (So called World Phone) and had been using it with Airtel Services in Delhi, India. After approx 3 month the blackberry service stopped working. According to Airtel, the service provider there has been a compatibility issue related to 8830, the dual system handset, which has been in the knowledge of RIM and is under resolution (> 2 months now.). There is absolutely no problem with their network.
So far no solution has been provided by either Airtel or RIM. I have lost count of the number of calls made to the helpline. Every time they are as helpless and clueless as the last time and they promise a call back within 24 hrs, which has never happened.
When the hardware and the network both have been by RIM, why the service has not been provided?
Does it mean RIM has supplied some junk handsets in the market which are useless and an absolute waste of money for the customer?
Doesn't that amount to cheating by RIM? I believe so and would be happy if RIM roves me wrong.
I have lost all the hopes from them and now consider the money spent on this handset as lost to some pickpocket.
Sharing this with this forum to save others from getting cheated, as I had been.
Hope someone is listening.
Madhur Mehrotra

Greetings, and welcome to the BlackBerry.com Support Forums.
It appears to me that you received perfectly correct techinical support, advising you to ge the BlackBerry Data plan on your mobile provider account.
The fact that you don't like that answer, does not mean that is poor or not helpful.
The need for a BlackBerry Data Plan on your device is mentioned quite frequently, at least on this website and carrier websites that I see. Perhpas you did not do your research thoroughly enough.
Anyway, now you know your answer. Good luck.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Poor customer support

Even though I found the Zen mx easy to use and sounded nice the customer support was not? easy at all.
Bought in April from? there online european shop, developed a fault in June ( Dead Screen).
Had refurbished replacement sent but this was very badly scratched on the inside of the screen.
Had to return at my cost, but told this would be reimbursed.
Second replacement was in same condition and also with no memory card.
Again had to return at my cost, this time I was refused reimbursement of postage.
Was told that a brand new ZEN (not a Zen mx) would be sent as compensation for my inconvenience (not even asked if this was acceptable).
They also requested my bank details to be sent to them in an email, which I refused.
Told I had to choose an accessory instead of refund of postage to the value of only one of the postage costs.
Was not happy with this but decided to reluctently accept.
Soon after I received a telephone call saying that they will honour the cost of the second postage and that I could now choose from a few more accessories. Also it was confirmed that the Zen was an upgrade and that it was difinately to be a brand new one.
When it arri'ved it was yet again a refurbished model with fine scratches on the inside of the screen and again with no memory card.
This was the final straw and I have now asked for a full refund and for them to arrange collection of there property.
As of this time I have not received a reply to my request.
So to be blunt, beware if you have to return any products under warranty as the condition of there refurbished mp3 players is poor at best and the comunication within departments is even worse.
I find this a real shame as the original product was of a high standard and performed well, that is until it developed a fault.
I will update the outcome when I have one.

Hi,
Sorry about your experience with customer support, can you please provide us with the RMA reference number?

How to address poor customer support

In January, I ordered a Yoga 2 Pro. The laptop arrived and met my expectations. Approximately 4 weeks later it refused to boot up. I called Technical Support.
Technical Support was less than helpful. They had me try a couple things via phone, then told me the laptop was “dead” and Lenovo would replace. I inquired about the files I had stored on the computer and was told they were impossible to retrieve.
I called Customer Support, armed with this Technical Support Ticket Number and spoke with Nxxx. She was extremely helpful. She processed the Return Order and the Replacement Order. I discussed with her my desire to retrieve personnel files and she provided local Lenovo Support Centers and advised I call them. I did call. All Support Centers advised they could not open up this laptop and it had to go back to the factory.
The next day, I logged the order number and received the below status from Lenovo’s web site:
•   Order Date 2014/02/26
•   Estimated Ship Date 2014/03/10
•   Estimated Delivery Date 2014/03/12
Sometime between March 10th and 12th, I ran the order number again on Lenovo’s web site. To my surprise, the Ship Date had changed to 3/24 and Delivery 3/26. I called Customer Support to inquire. I was advised by the agent there were “parts issues”, thus the delay. I again attempted to discuss my frustration at the lack of Technical Support’s interest in pulling the files from the defective laptop. At the end of this conversation, I went to Lenovo’s web site and wrote a complaint regarding the situation with my lost files. To date, I have never received acknowledgement from Lenovo regarding this web site complaint.
Prior to March 24th, I again called Customer Support to verify the laptop was shipping out as planned. After much frustration with the agent, I requested to speak to a supervisor. I instead received a Lead, named Pxxx. I discussed the situation with Pxxx. He was very apologetic. He promised he would look into this situation and call me back the next day. He never did.
March 27th, I ran the order number again on Lenovo’s web site. To my surprise, the Ship Date had changed to 3/4 and Delivery 3/8. I called Customer Support to inquire. The agent who spoke with me apologized. She did research on your system and advised me the laptop would ship in 24-48 hours. I questioned why Pxxx never called back. She promised to send a note for Pxxx to call me back. He never called.
March 31st, I called Customer Support. The agent advised the Ship Date was 3/4. I requested to speak with a Supervisor. He advised a Supervisor would call me back before 21:00 EST. At 20:30 EST, Lxxx called. We discussed this issue. She apologized. I expressed my frustrations having to wait 6 weeks for a replacement for a defective laptop Lenovo sold in the first place. She promised to take this up with the factory the next day and call me to advise of the results. She did not call back.
April 1st, I sent an e-mail to Lxxx requesting status. I took a screen shot from the Lenovo web site. Ship Date 4/3. Delivery 4/7.
Today I again called Customer Support. I spoke with an agent who advised Ship Date 4/9. I asked to speak with a Supervisor. I was passed to a Lead named Pxxx. I asked him if he was the Pxxx who promised to call me back two weeks ago and never did. He neither confirmed nor denied that was him. He did not apologize for not calling. He did state he was the only Pxxx in the office. I expressed my frustration. I told him I spoke with Lxxx Monday and she never called me back. Pxxx passed me to Lxxx. I asked why she did not call me back as she promised. She apologized and stated she was busy. I asked if she received my e-mail yesterday. She admitted she was behind on her e-mails and did not know if she received it or now.
I am extremely frustrated with Lenovo for 3 reasons.
1.   The laptop sold me was defective. After it died, I did some searching on the internet and it appears this is a common problem. I am shocked Lenovo has not addressed this.
2.   Technical Support ignored my requests for assistance retrieving the files from the defective computer. The made no attempt to help. I can only assume the computer has been wiped and the files are gone forever.
3.   Your Customer Support system is set up to lie to people. I do not think the people at Customer Support deliberately lied to me. They were merely repeating the information available to them. This information is set up to give false shipping data based on a 2 week window. Two weeks does not sound bad. Surely you can wait 2 weeks. On February 26th , I was lead to believe the computer would be in my hands no later than March 12th. If Lenovo truly ships the computer on the 9th (current estimate), I will have waited 7 calendar weeks. I am confident, someone knew back in February this would take longer than 2 weeks. Had Lenovo been transparent from the beginning, I would not be as upset as I am now.
I would like very much a conversation with someone at Lenovo who can address these frustrations. To date, I have spoken with agents, leads and supervisors. It is clear these people are only repeating the information available on their computer screen. They do not have any ability to contact the projection facility or technical support to research the true answers for my questions.

Thanks for noting your concerns - I believe we have received your emails and a member of our exec relations team should be working with you to ensure resolution.
If you need additional help on this, please send me a private message.
Thanks
Mark
ThinkPads: S30, T43, X60t, X1, W700ds, IdeaPad Y710, IdeaCentre: A300, IdeaPad K1
Mark Hopkins
Program Manager, Lenovo Social Media (Services)
twitter @lenovoforums
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

E61 poor IMAP support

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