In-apps purchase is being rejected

I tried to purchase something in the apps but I got the message, please contact iTunes support to complete the transaction. However, I don't know how. Can anyone please help me please.

You can contact iTunes support via this page and ask them why the message is appearing : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page

Similar Messages

HT4009 I am trying to make an in-app purchase and being rejected and prompted the support page.

Unable to complete an in-app purchase, keep getting error messages although i can buy other products on the apple store.

If you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

I am on a MAC Application. It has been rejected by following reason. This app does not check for the existence of a purchase receipt, which can prevent In-App Purchases from being correctly processed. We recommend implementing receipt validation to reso

I am on a MAC Application.
It has been rejected by following reason.
This app does not check for the existence of a purchase receipt, which can prevent In-App Purchases from being correctly processed.
We recommend implementing receipt validation to resolve this issue.
At a minimum, the app will need to check for the existence of an App Store receipt and exit at launch with a status of 173 if it does not exist.
Any help ?
Thanks in Advance.

I am on a MAC Application.
It has been rejected by following reason.
This app does not check for the existence of a purchase receipt, which can prevent In-App Purchases from being correctly processed.
We recommend implementing receipt validation to resolve this issue.
At a minimum, the app will need to check for the existence of an App Store receipt and exit at launch with a status of 173 if it does not exist.
Any help ?
Thanks in Advance.

HT4009 My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't.

My in app purchase keep being denied. Why? They were working for the past, uh, 2 years. Now they don't. I can't fix it on my own apparently because I'm sent to a rather unhelpful support site.

If you mean that you are getting a message to contact iTunes Support then you can do so via this link and ask them why the message is appearing (we are fellow users here on these forums, we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Restoring iPod & In-App Purchases

I have the $15 +Xewton Music Studio+, and I bought a few instruments for it. They were in-app purchases. If I ever had to restore my iPod (to factory settings, not from a backup), would it delete these purchases? Or would they be backed up on the computer? Or something else? Please help.
Thanks.

Ingo2711 wrote:
ménage-à-trois wrote:
Ingo2711 wrote:
Welcome to the discussions,
apps are not part of the backup made by iTunes, see this article: http://support.apple.com/kb/HT1766
I guess the difference is, that an In-app-purchase is "only" the data allowing you to use certain features of a certain app and not a new application itself.
you say you "guess" - is there no definite information on this subject ?
...To download an In App Purchase again, you must download it from within the installed app using the same iTunes Store account name for the original In App Purchase.
Fair 'nuff, but that could mean "if you accidentally delete in App purchases". According to the earlier article, it seems quite clear that in App purchases are being backed up, don't you agree ?
This is very confusing ...

HT5188 in app purchases and vpp

Hi there,
I have noticed that more and more Apps are free to download, but then require and In App Purchase - Garageband being the latest. Does anybody know how to purchase In App purchases using the Volume Purchase Program (and Apple Configurator).
Cheers
Phil

Hi Phil,
Have you had any luck elsewhere with this?
Sean

I have some problem with In-App Purchases

Dear Customer Support,
I have some problem with In-App Purchases
Because my 4 year-old daughters purchased In-App when he play
and i can not Report a Problem in Itune
I inadvertently purchased all of this application below.
Order Number:
Receipt Date: 16/04/12
Order Total: $99.99
Billed To: MasterCard
Diamond Dash,140000 wooga
Report a Problem In App Purchase $99.99
Payment Card Total $99.99
Hope I can get help from you as well.
Best regards
<Email Edited by Host>

Hi, ddddda
I've got the same problem, same rate.
I called to Apple Support and she recommended me to report by this link.
http://www.apple.com/asia/support/itunes/contact.html
(Select topic .. App store)
Within 6 hrs, Apple replied me with this.
>>>>>>>>
Dear Charin,
Josh here from the iTunes Store.
I understand your son made a purchase accidentally that you would like refunded. When it comes to your money, I can certainly appreciate how important it is to feel that you are treated fairly, and I would be more than happy to help you out with this today.
Please read my entire email as I have included information about your refund, what was purchased and how to avoid these type of purchases in the future.
Charin, the charges in question are for in-app purchases. An in-app purchase is a purchase that can be made within an Application on an iPhone or an iPod Touch.
In-App purchases are items you can buy that will assist you in advancing in the game you're playing. Some examples of In App Purchases are: bonus game levels or maps, additional experience points, subscriptions, and recurring services.
The Application "Diamond Dash" was free, and this is the Application that was used to purchase the in-app items. The in-app purchases were for "1000 Gold" to be used when playing "Diamond Dash."
Please note that there is a 15 minute window after initially entering in your password, where the password is not requested again. Once this time has passed, you will be requested for your password, and also to confirm the purchase by tapping the Buy button.
To prevent any further in-app purchases from being made unintentionally, please set the in-app restriction on your device(s) as soon as possible. You can set the in-app restriction on an iPod Touch, iPhone or iPad by following these steps;
1) Click on the "Settings" Application
2) Now from the list of options click on "General"
3) Scroll down and click on "Restrictions"
4) Under the heading "Allowed Content" be sure that "In-App Purchases" is "OFF."
After reviewing the circumstances of your case, we determined that issuing you a refund for your unintentional purchase of "1000 Gold" is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of $99.99 should be posted to the credit card that appears on the receipt for that purchase.
The iTunes Store provides a warning message that asks if you are sure that you want to buy an item. This warning can be turned off. If you would like to make sure that this warning is on, you can reset the warnings in the iTunes Store by following the instructions in this article:
Resetting iTunes Store warnings
http://support.apple.com/kb/HT1734
Additionally, you can make modifications on certain devices that will prevent them from making purchases:
iPhone, iPad, and iPod touch: Understanding Restrictions
http://support.apple.com/kb/HT4213
Please let me know if you require any further assistance with this issue, as if you do, I would be glad to help. Thank you very much for being part of the iTunes Store family, Charin. I hope you have a great day.
Sincerely,
Josh
iTunes Store / Mac App Store Customer Support
Please Note: I work Sunday 7 AM - 3:15 PM, Monday 4:00 PM - 11:30 PM, Tuesday 3:30 PM - 11:30 PM, and Friday 7:00 AM - 3:15 PM
All times are EST.
Thank you for allowing me the opportunity to assist you.
>>>>>>>>>>>>>>>>>>>>>>>>>>
Once i've got any development, I'll posted here.
remark : This app "in-app purchase" no need for password confimation in buying dialogue.

Regarding not being able to make an in-app purchase: all it says is that i can't make In-app purchases at this time.

regarding not being able to make an in-app purchase: all it says is that i can't make In-app purchases at this time. Any suggestions? I'm new to the apple world. I just switched from an Android today.

Contact iTunes store support for this. Go to http://www.apple.com/support/itunes/contact/ and click the blue link next to the green shopping bag. Follow the steps and send them an email explaining your issue.

In App Purchase Rejected

i have submitted for review an in app purchase product. However, it got rejected without any notification and under the languages section, there is a label 'rejected'. I have absolutely no idea why it got rejected and do not know how to move on from here. Would appreciate help.

You should eventually receive an email.
As well, see this link View Details Of Any Issues During App Review

In App purchase - app rejected

Hi,
Senario--
I have a navigation app in which there are numbers of route, some route are free and some are purchasable with different price (max $3).
The routes are created by user on the go.
To achive this, I categorise all the route into 3 category based on their price range
a) 0-1
b) 1-2
c) 2-3
I created 3 consumable product Id and implemented the In app purchase for the user to buy those routes.
Once the user purchase a route, I update in my native server and he can download it for free for rest of his life as many times.
Apple review team rejected my app citing inappropriate implementation of IAP.
They are asking to maintain unique Product ID for each route.
But it is impossible or rather unrealistic to seat and keep on adding product id for every route a user upload to my server.
Moreover all the Product Id's I made are consumable.
Question 1
What is the proper way to implement IAP to achive my goal
#Note Categorising route is not mendatory
I had even asked the Apple review team if I could use virtual purchase--
Detail---
It is just like pre paid account-
User buy User Balance or say Account Balance. (real purchase using IAP)
As they go on buying routes user balance get deducted (here comes virtual purchase, i deduct user balance, this is maintain at my native server )
But the Apple team rejected my proposal citing, we need to tell the user why and for what he is paying for.
So how to achive my goal to let user buy routes.
Thanx in advance.

Hi ..
You need to take this to the Apple developer forums, not here.
This community is for troubleshotoing the App Store.

TS1702 Hello, it's been quite a while that I can't purchase any in-apps. After purchasing, games don't download and the process is stuck with comments like "purchase is being in processed right now" or other comments. My ipad is 3rd generation and is upto

Hello, I used to purchase games of big fish games. Since February I can't purchase in apps. After purchasing I receive a mail that I've been charged, but the game is not downloaded. The process is stuck and Each time I get another comment, "authenticating", "purchase is being processed right now" etc. I tried to delete apps and download again, restart the ipad, enable and disable restrictions and nothing helps. I always get a refund but the problem remains the same. Did anyone meet the same problem?

Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

Why is my debit card being rejected when attempting to purchase music?

Why is my debit card being rejected when attempting to purchase music?
I have money in my card and am unsure as to why it is being rejected

Is this the US store? How much is the item? Apple US store prices do not reflect sales tax which is added in the final steps of a sale. If your account credit does not cover the full cost, then you must have a bank card to charge the remainder of the balance. For whatever rason your bank card is being declined, so the sale cannot be finalized.

Making an in app purchase and it is stuck on "purchase is being processed right now" screen for hours now. Hard Rebooting does not help.

Hello. Everytime I go to make an in app purchase it says "purchase is being processed right now." But after several hours and hard rebooting it continues to say that. Meanwhile I am still being charged for these purchases even though I am unable to use the app to its full potential. Would the app store or my bank lock my card by any chance? Could that be the reason behind this? If not, how do I fix this issue. I was able to do purchase everything just fine until version 7 and 8 came along.
Thanks for your time,
Jenay

If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases, which should also show IAPs.
As well as being able to turn off the ability to make in-app purchases via the Settings > General > Restrictions screen, you should also have a 'Require Password' option on there which you can set to 'Immediately' - that should force you to enter your account's password for all purchases, including IAPs (and for downloading app updates).

HT201303 I did not enter my ID for an IN App purchase and now to my surprise,find that I am being billed 49.99

UGH! I just received an email billing statement stating the I was being charged for an IN APP upgrade. It was a game my daughter was playing with and She DOES NOT know my password. Do I have ant recourse on this, and how do I pursue? Thanks!

Suzie
I sympathise with you.
We are fellow users here, you must contact Apple or your credit card company to try to resolve this.
In your email invoice for the £69.99 there may be a Report a Problem link, but I've found they don't work as well as they used to.
Try:
https://expresslane.apple.com/
Did you buy anything (free or otherwise) just before your son got hold of the iPad?
I've always found that if you've entered your password to purchase or update in the last 5-10 mins that you don't get asked for it again - I think this should be optional for app store purchases but definitely for in-app purchases if they allow kids to rack up extortionate costs.
I hope Apple can do the right thing for you.
£69.99 is a ridiculous in-app purchase cost. Do you know what the app was?
AC

I am trying to make an in-app purchase, which I have done many times, but now I am being told to go to Apple Support. What do I do?

I am trying to make an in-app purchase, which I have done many times, but now I am being told to go to Apple Support. What do I do?

Click here and request assistance. That message means to contact the iTunes Store staff and not to post in these boards.
(93847)

In-apps purchase is being rejected

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