In Firefox, when downloading a PDF, Nero opens and crashes. Why and why Nero?

Some web pages have a link to a PDF document; when I try to open the link Nero attempts to open but crashes; I don't know why Nero is opening. Even on the "right-click to save" option it opens. Nero asks to be debugged and/or report the crash.

This article maybe help to you, change pdf file type to other application like adobe reader, See:
* https://support.mozilla.com/en-US/kb/Managing%20file%20types

Similar Messages

When downloading a pdf, the print command show a document in the preview but only prints blank pages

When downloading a pdf and using the print command, it shows the correct document in the preview but only prints blank pages. If I use the save command and try to open with Acrobat 11.0.07, it says it wasn't correctly decoded and can't open it. If I do the same thing on my old Macbook (10.6.8) all works fine from the same website with the same document. Any ideas?
D

This article maybe help to you, change pdf file type to other application like adobe reader, See:
* https://support.mozilla.com/en-US/kb/Managing%20file%20types

When download attachments, a window opens with a proposal to save the file HdFileDownloadServlet ?????

When download attachments, a window opens with a proposal to save the file HdFileDownloadServlet ?????

Does this also happen on this forum page?
If not then please post a link to a web page where this happens.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

How do I solve font changes when downloading a PDF document?

When downloading some PDF documents, the font changes. I have tried several troubleshooting solutions, but my issue was not solved. What can I do to prevent this from happening or if it does, to remedy the problem?

Yes, Ajlan, thank you. I solved the issue by opening PDF documents of unwanted fonts with another PDF document reader. When I open my files folder, there is an option (drop down box) at the top that allows for me to choose from either Adobe Reader or PDF Vista. It may have been there all along; I just didn't notice it until I recently had this issue.
Take care :-)
Angela

Hi, on my fathers pc sometimes when downloading multiple tabs start opening and I cannot stop this happening. Could anybody please help me?

Hi, on my fathers pc sometimes when downloading multiple tabs start opening and I cannot stop this happening. Could anybody please help me? for example, trying to download TomTom Start 25 user manual

You get that problem if you select the Firefox program to handle a file if you get an "open with" dialog.
*https://support.mozilla.com/kb/Firefox+keeps+opening+many+tabs+or+windows

When downloading a pdf file I get a message that I must download Adobe Reader. When I do that I am told that it is already installed. Why can't I use it if it's already installed. I-Mac OsX 9.3

When downloading a pdf file I get a message that I must download Adobe Reader. When I do that I am told that it is already installed. Why can't I use it if it's already installed. I-Mac OsX 9.3

g -
I was able to fix the problem with some help from Apple. Whenever I last downloaded Reader, I apparently didn’t complete the process by accepting the Reader contract. I was able to go right to that point in the process and complete the installation. The messages that I needed Reader but it was already installed were quite confusing. It would have been nice if the Adobe installation process that I was re-trying this morning had been able to detect a partial installation. The Troubleshooting page almost had me doing some ridiculous things that wouldn’t have helped.
MP

Problem description: (MacBook Pro 15" late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unrespo

Problem description:
(MacBook Pro 15” late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unresponsive, requiring forced power down. Randomly logs off. Removed Kodak AIO software via Clean My Mac2, but BonjourAgent still there and requesting access. Cleaned weekly with Clean My Mac2 and running Sophos AntiVirus. 2GB memory installed. Currently 169.99 GB available of 249.2 GB capacity.
Help?
EtreCheck version: 2.1.8 (121)
Report generated March 21, 2015 at 11:35:35 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
    MacBook Pro (15-inch, Late 2008) (Technical Specifications)
    MacBook Pro - model: MacBookPro5,1
    1 2.4 GHz Intel Core 2 Duo CPU: 2-core
    2 GB RAM Upgradeable
        BANK 0/DIMM0
            1 GB DDR3 1067 MHz ok
        BANK 0/DIMM1
            1 GB DDR3 1067 MHz ok
    Bluetooth: Old - Handoff/Airdrop2 not supported
    Wireless: en1: 802.11 a/b/g/n
    Battery Health: Normal - Cycle count 59
Video Information: ℹ️
    NVIDIA GeForce 9400M - VRAM: 256 MB
        Color LCD 1440 x 900
    NVIDIA GeForce 9600M GT - VRAM: 256 MB
System Software: ℹ️
    OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
Disk Information: ℹ️
    Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
        EFI (disk0s1) <not mounted> : 210 MB
        Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
        Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
    HL-DT-ST DVDRW GS21N
USB Information: ℹ️
    Apple Inc. Built-in iSight
    Apple Inc. BRCM2046 Hub
        Apple Inc. Bluetooth USB Host Controller
    Apple, Inc. Apple Internal Keyboard / Trackpad
    Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
    Mac App Store and identified developers
Kernel Extensions: ℹ️
        /Library/Extensions
    [not loaded]    com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
    [loaded]    com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
    [loaded]    com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
        /System/Library/Extensions
    [not loaded]    com.leapfrog.codeless.kext (2) [Click for support]
Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [running]    com.kodak.BonjourAgent.plist [Click for support]
    [loaded]    com.oracle.java.Java-Updater.plist [Click for support]
    [running]    com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
    [loaded]    com.adobe.fpsaud.plist [Click for support]
    [loaded]    com.adobe.SwitchBoard.plist [Click for support]
    [loaded]    com.leapfrog.connect.authdaemon.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2.Agent.plist [Click for support]
    [loaded]    com.oracle.java.Helper-Tool.plist [Click for support]
    [loaded]    com.oracle.java.JavaUpdateHelper.plist [Click for support]
    [running]    com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
    [not loaded]    com.adobe.AAM.Updater-1.0.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
    [loaded]    com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
    Dropbox    Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
    AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
    FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
    Default Browser: Version: 600 - SDK 10.10
    Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
    AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
    AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
    JavaAppletPlugin: Version: Java 8 Update 31 Check version
    AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
    QuickTime Plugin: Version: 7.7.3
    iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
    CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Click for support]
    Google Earth Web Plug-in: Version: 6.0 [Click for support]
Safari Extensions: ℹ️
    AdBlock
    Disconnect
    Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
    Flash Player [Click for support]
    Java [Click for support]
    Tuxera NTFS [Click for support]
Time Machine: ℹ️
    Skip System Files: NO
    Mobile backups: OFF
    Auto backup: YES
    Volumes being backed up:
        Macintosh HD: Disk size: 249.20 GB Disk used: 80.29 GB
    Destinations:
        Backup [Local]
        Total size: 63.67 GB
        Total number of backups: 1
        Oldest backup: 2015-02-23 16:16:08 +0000
        Last backup: 2015-02-23 16:16:08 +0000
        Size of backup disk: Too small
            Backup size 63.67 GB < (Disk used 80.29 GB X 3)
Top Processes by CPU: ℹ️
         5%    WindowServer
         1%    loginwindow
         0%    AppleSpell
         0%    SophosUIServer
         0%    SophosAntiVirus
Top Processes by Memory: ℹ️
    118 MB    InterCheck
    101 MB    SophosScanD
    60 MB    Dropbox
    54 MB    mds_stores
    41 MB    SophosAntiVirus
Virtual Memory Information: ℹ️
    49 MB    Free RAM
    682 MB    Active RAM
    652 MB    Inactive RAM
    315 MB    Wired RAM
    1.49 GB    Page-ins
    2 MB    Page-outs
Diagnostics Information: ℹ️
    Mar 21, 2015, 11:18:52 AM    Self test - passed
    Mar 21, 2015, 10:53:03 AM    /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-21-105303_[redacted].cra sh
    Mar 19, 2015, 07:59:03 PM    /Library/Logs/DiagnosticReports/CalNCService_2015-03-19-195903_[redacted].crash

Linc Davis wrote:
Slow performance after installing Yosemite on an older Mac is often caused by inadequate memory. Although you can install the upgrade on a Mac with 2 GB of memory, experience has shown that at least 4 GB is needed for full performance.
Select About This Mac from the Apple menu. If you have less than 4 GB of memory, and your model has upgradable memory, install as much as it can take, or at least that much. Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to compatible parts.
Memory in the MacBook Air is not upgradable. If that's what you have, you should restore the previous system from a backup, or replace the machine. Ask if you need guidance.
The Etrecheck report clearly shows that SylvieRose has a Macbook Pro, not a Macbook Air and that there are only 2 GB RAM installed. The Etrecheck report can be very informative if one takes the time to examine it.
Ciao.

Firefox browser won't start or open & keep crashing on desktop

Today I got a strange problem which is kind of strange to my, so some of the details and what happened? It was just shut down the Firefox browser and trying to open it again but i got a crash pop-up message !
Not only this, but that the crash message keep pop-up, which compelled me to send a first report, the second report, etc. a lot of reporting and the problem is still there! So I then tried to fix the Firefox browser by clicking on the re-start Firefox and even reset Firefox but this did not work \\!
So right now I use Chrome browser in order to report the problem
Firefox browser won’t start or open & keep crashing on desktop :)

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Downloaded newest iphone 4 software when download was complete i tried updating the phone and an error came up and has completly wiped my phone and the screen is blank. what do i do?

Downloaded newest iphone 4 software when download was complete i tried updating the phone and an error came up phone wont update and has gone completly blank. what do i do?

the error message is (-1)

Opening files crashes Applications and closes Finder

As I've been unofficial Apple "IT" for our graphics team in a biased world of PC and our IT haven't the knowhow or inclination to help I need REAL support!
After the last security etc update my iTunes crashed every time I tried to open it (Dock or Folder).
Re-installed from the Apple web download.
It now works.
Now when I open a job folder through Finder on the desktop then select the file to open Finder closes.
When I have an application open - say Photoshop CS2 - and go > File > Open, once I select the file to open Photoshop "unexpectedly quits".
This goes for ANY application!
BUT...If I drag a file to the application on the dock all is well?
If I want to place images /graphics etc from one application to whatever is open I now can't
I hold hands high as not being the most in-depth technical Mac man but have a general feel for most niggles having grown with Classic onwards!
This something new and hopefully someone can shine a light?

You should do it from Disk Utility on your start-up disk.
What are permissions?
Every file and folder on a Mac OS X hard drive has a set of permissions—settings that determine which user(s) have access to each item, and exactly what that access is. For example, permissions dictate whether or not a particular user can open and edit a particular file. But permissions also determine which items the operating system—or specific parts of it—can access and modify, and which files are accessible by applications.
What does repairing permissions do?
The Repair Disk Permissions function—the process that actually performs the task of repairing permissions—examines certain files and folders on your Mac’s hard drive to see if their current permissions settings are what Mac OS X expects them to be; if discrepancies are found, the offending permissions are changed to match the expected settings.
(In Mac OS X 10.3 and later, repairing permissions also performs one other, unrelated, task: If the invisible /tmp symbolic link—which is linked to the /private/tmp directory—is missing, the link will be recreated.)
Why is it necessary to repair permissions?
If permissions on particular files are “incorrect”—i.e., not what Mac OS X expects them to be or not what they need to be for your Mac’s normal operation—you can experience problems when the operating system tries to access or modify those files. For example, you may have trouble logging in to your account, printing, launching applications, or even starting up your Mac. Similarly, if an application—from Apple or a third-party developer—needs access to a particular file or folder to function, and the permissions on that item have changed in a way that prevents such access, the application may not function properly (or at all). The Repair Disk Permissions function can fix such problems by ensuring that certain files have the correct permissions.
There’s also a security element here: Many system-level files have permissions set a particular way so that applications or users that shouldn’t be meddling with those files can’t. If the permissions on certain system-level files somehow get changed so that access to those files is no longer restricted, you’ve got the potential for a major security issue. Repairing permissions can resolve such issues by resetting permissions on those files to prevent unauthorized access.
How do I repair permissions?
The Repair Disk Permissions function is part of Apple’s Disk Utility (in /Applications/Utilities). After launching Disk Utility, select the desired disk—generally your startup disk—in the list to the left, then click the First Aid tab. At the bottom of the First Aid panel, click the Repair Disk Permissions button. (You could instead use the Verify Disk Permissions option to preview any potential repairs before performing them, but for most users there’s little benefit from this extra step.)
Permissions can also be repaired via the shell (Terminal) by using the command sudo diskutil repairPermissions /. However, it’s unlikely that the typical user will ever need to perform the task in this manner. It’s useful if for some reason Disk Utility itself won’t launch, or for repairing permissions on a remote Mac when connected via Remote Login (SSH), but otherwise you’re just as well served using Disk Utility.
How does the Repair Disk Permissions function know what the “correct” permissions are?
When you use Apple’s Installer utility to install software (such as Mac OS X itself or an OS X update), the installation package (the .pkg file you double-click to begin installation, or that Software Update downloads in the background for an automatic installation) generally leaves behind a receipt—a smaller Mac OS X package that includes information about every file installed, including the permissions each file should have. This receipt is placed in /Library/Receipts. When you run the Repair Disk Permissions function, it examines the receipts in the /Library/Receipts directory of the disk being repaired—which means the feature works only on volumes with Mac OS X installed—and compares the information in the receipt with the actual files on your drive. If the Repair Disk Permissions function finds a file with permissions that differ from what a receipt claims they should be, that file’s permissions are reset to their receipt-specified values. (If you’re curious about the information contained in a receipt, the easiest way to view it is to use the utility Pacifist; simply drag and drop the appropriate receipt into the Pacifist window and you’ll be presented with a list of all files installed by the similarly-named installation package, along with each file’s original permissions.)
It’s worth noting here that although the function is called “Repair Disk Permissions,” what is actually happening is that files’ permissions are being reset or restored to a particular state. It’s possible—though not common—for a particular file’s permissions to differ from what a receipt claims they should be without those permissions actually being “broken.”
Are all files affected by Repair Disk Permissions?
No. As you may have inferred from the above description, only those files installed using OS X’s Installer utility and whose installation packages leave behind a proper receipt in /Library/Receipts are affected by the Repair Disk Permissions function. This means that most of the files affected by the Repair Disk Permissions function are system-level files, application files, or system add-ons—not applications installed by drag-and-drop, and not your documents or other user-level files.
If repairing permissions is useful in general, why doesn’t Apple recommend it as routine maintenance?
Apple does, quite explicitly:
It’s a good idea to repair disk permissions as a regular maintenance task after upgrading or installing new software.
That’s taken from Mac Help—in both Panther and Tiger—right on your Mac. Similar statements can be found in other Support articles.
(With thanks to another user who posted this here)

How is one supposed to Fix Firefox when the computer does not open the new edition of Firefox that you just downloaded? Am I the ONLY one to ever have had thi

I run win7 64x pro. This is a restatment of problem I posted yesterday I have a hard time believing I'm the first to ever have this problem which is as follows: I used CC Cleaner because of FunMoods, which is the onlt thing I have found that removes that virus thoroughly
Having done that-Face book and a few other sites came up as hyperlinks only with no illustrations, So- I deleted Firefox completely and downloaded a new copy. It downloads but won't open. I used an old copy-13.0 & same thing-does not open.
I have used Firefox for Win since it came out.. My rule of logic with computers is that when I have some problem I cannot solve myself- I CANNOT be the first person to have had that problem yet I see no answers. I would appreciate some help. Thank you.

I am the same one who posted that question though the problem is exactly as described.. I watch the progress bar unpack the download and then it gives me the choice-run with previous settings or as administrator using a password.
Either way-I do not get a new browser. I do get a screen saying that my previous settings may be partially lost. I think a month ago I had also used CC cleaner. At that time-right clicking worked. Now it does not matter. Clicking on the Mozilla download gives me the progress bar but NO unpacked browser.

Firefox 24.0 does not update any YouTube page for the download extensions. Video aivalable for download is the 1th opened in the tab and not the video playing.

On YouTube, when more than one video have been played, staying on the same page, videos aivalable for download, by any Firefox Download Extension as Downloader Helper, Flash Video Downloader or 1 Click Video Download, are the format options for the first video opened in the tab, and not format options for the video actually playing.
I have tried resetting Firefox ( Firefox menu : ? \ Troubleshooting Information \ Reset Firefox), and reinstall Videos Downloaders (without Adblock Plus that I normally use), it did not solve the problem.
Temporary Solution :
Refreshing the http://www.youtube.com/... page ( by hitting the round arrow at the right of the adress bar ) allows me to update the download features but it is annoying as it restarts the playback every time I decide to download a video ( so is it having to remember to refresh the page ).
I am surprised it seems no one have experience and solved this problem yet.
Regards to the team
Running under
Windows XP SP3 updated
Adobe Flash Player 11 ActiveX and Plugin
Adobe Shockwave Player 12.0
Java 7 update 25
Windows Media Format 11
QuickTime Plugin 7.7.4
Avast Free Antivirus

What hardware are you on? Flash is always a finicky beast, especially on older hardware. This is not an entirely uncommon problem. Try looking at this [[Flash Plugin - Keep it up to date and troubleshoot problems|support article]] and see if that helps.

Black window when downloading a pdf from a website

Hi,
Got 2 problems really.
1. On my iMac, when I try to download a pdf from a website, I sometimes get a black window (background) with an Acrobat logo;
2. When I tried to download Acrobat Reader 9 to fix this problem, the Apple installer starts toinstall and then says,"Adobe Reader 9 cannor be installed on this computer."
Any ideas please?

Mike,
I downloaded the new PPC version and when I tried to open pdfs off of the internet again, got the same black window problem.
I rebooted my machine and left it overnight as I had to go out - this morning, it opened website pdfs with no problem.
Thanks very much for your help.
Murray Freedman

Firefox stops download of pdf

Firefox or ? stops the download of the pdf article ~ 1/2 way through the download. The articles change all the time and I used to be able to read them (~month ago).
Adobe 9 is installed on my system and I don't recall anything that i've changed that would correlate with the time it stopped downloading.
Can anyone help me with this, TIA
update: I found an adobe 9 update that is now installed (said it was security type stuff) and attempted the download again. The first time it gave me a; cannot extract font PNNKNF + FranklinGothic Demi. I accepted and proceeded. It loaded only parts of the headers on each page. I then tried to download a second article (an abridged version of the same article) and it succeeded. I went back and tried the main article and it succeeded this time. I remember all this happening before.
Am I doing something wrong?

Looks like an issue with your connection. Could you please let me know the following:
1. The OS and the version of Adobe Reader on your system.
2. The browser being used.
Just to be sure whether or not its an issue with Reader, can you try and do the following:
1. Open the page: http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-10.html
2. Right click on the hyperlink "10.0" under the "Vers." column in the "Windows update file information" table.
3. Click on "Save Link As" or likewise and provide a location to save the PDF.
Does this work?

Safari 4.0.3 crashes when downloading a .PDF file

Whenever we try to download a .PDf file, Safari crashes with this error. "The application Safari quit unexpectedly. The problem may have been caused by the Acrobat Plug-in."
Any suggestions would be welcome.
Brian Bowell
Berkley Normal Middle School.
New Zealand.

Greetings,
Are you trying to download a PDF file, or open one in Safari? There's a difference, so you need to be clear as to what you're really doing.
For the sake of argument, I'll assume you're trying to open a PDF file in Safari. In that case, the problem is the Acrobat Reader and it's plugin. You don't need either one, because Safari is perfectly capable of rendering PDF files all by itself, and faster than Adobe Reader.
You should use something like AppDelete to remove Adobe Reader and it's plugin entirely, then restart Safari and try opening a PDF file. You should have no problem.

In Firefox, when downloading a PDF, Nero opens and crashes. Why and why Nero?

Similar Messages

Maybe you are looking for