Inappropriate websites and now my computer has all these pop ups and ads.

Younger cousin was on "xxx" websites and I need help stopping pop ups and ads from computer. Any solutions?
It is on google chrome and my safari. Please help me figure out how to get this off my MacBook Air
<Edited by Host>

You may have installed the "DownLite" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
          Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "VSearch" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
          Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot" or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
This trojan is distributed on illegal websites that traffic in pirated movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that the DownLite developer has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight is inexcusable and has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

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    Process:         App Store [614]
    Path:            /Applications/App Store.app/Contents/MacOS/App Store
    Identifier:      com.apple.appstore
    Version:         1.0.2 (63.1)
    Build Info:      Firenze-630100~1
    Code Type:       X86-64 (Native)
    Parent Process:  launchd [107]
    Date/Time:       2011-10-09 23:16:25.809 -0600
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          606856 sec
    Crashes Since Last Report:           18
    Per-App Interval Since Last Report:  20 sec
    Per-App Crashes Since Last Report:   18
    Anonymous UUID:                      AD72D7A4-83DA-4BB2-96C0-F182941E3B24
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    *** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x10038aa70 Size={0, 0} Reps=(
    )>, because it is size zero.'
    *** Call stack at first throw:
        0   CoreFoundation                      0x00007fff862a77b4 __exceptionPreprocess + 180
        1   libobjc.A.dylib                     0x00007fff8190af03 objc_exception_throw + 45
        2   CoreFoundation                      0x00007fff862a75d7 +[NSException raise:format:arguments:] + 103
        3   CoreFoundation                      0x00007fff862a7564 +[NSException raise:format:] + 148
        4   AppKit                              0x00007fff865799cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
        5   AppKit                              0x00007fff86579883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
        6   AppKit                              0x00007fff8650dc1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
        7   AppKit                              0x00007fff86579809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
        8   AppKit                              0x00007fff865796d3 -[NSImage lockFocusFlipped:] + 142
        9   App Store                           0x000000010001c840 0x0 + 4295084096
        10  AppKit                              0x00007fff86502444 -[NSControl drawRect:] + 405
        11  AppKit                              0x00007fff864facc5 -[NSView _drawRect:clip:] + 3390
        12  AppKit                              0x00007fff864f9938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
        13  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        14  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        15  AppKit                              0x00007fff8651ec5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
        16  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        17  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        18  AppKit                              0x00007fff864f9ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
        19  AppKit                              0x00007fff864f800a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
        20  AppKit                              0x00007fff864f7b2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
        21  AppKit                              0x00007fff864f43de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
        22  AppKit                              0x00007fff8646dc0e -[NSView displayIfNeeded] + 969
        23  AppKit                              0x00007fff8641f922 -[NSWindow _setFrameCommon:display:stashSize:] + 1895
        24  AppKit                              0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
        25  AppKit                              0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
        26  AppKit                              0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
        27  AppKit                              0x00007fff863ffa91 loadNib + 226
        28  AppKit                              0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
        29  AppKit                              0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
        30  AppKit                              0x00007fff863fc35b NSApplicationMain + 279
        31  App Store                           0x00000001000013f4 0x0 + 4294972404
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib                 0x00007fff8013c0b6 __kill + 10
    1   libSystem.B.dylib                 0x00007fff801dc9f6 abort + 83
    2   libstdc++.6.dylib                 0x00007fff86e915d2 __tcf_0 + 0
    3   libobjc.A.dylib                   0x00007fff8190eb39 _objc_terminate + 100
    4   libstdc++.6.dylib                 0x00007fff86e8fae1 __cxxabiv1::__terminate(void (*)()) + 11
    5   libstdc++.6.dylib                 0x00007fff86e8fb16 __cxxabiv1::__unexpected(void (*)()) + 0
    6   libstdc++.6.dylib                 0x00007fff86e8fbfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    7   libobjc.A.dylib                   0x00007fff8190afa2 object_getIvar + 0
    8   com.apple.CoreFoundation          0x00007fff862ff969 -[NSException raise] + 9
    9   com.apple.AppKit                  0x00007fff8641fbe4 -[NSWindow _setFrameCommon:display:stashSize:] + 2601
    10  com.apple.AppKit                  0x00007fff86435b34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
    11  com.apple.AppKit                  0x00007fff864357d2 -[NSWindow orderWindow:relativeTo:] + 94
    12  com.apple.AppKit                  0x00007fff86401974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
    13  com.apple.AppKit                  0x00007fff863ffa91 loadNib + 226
    14  com.apple.AppKit                  0x00007fff863ff1a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
    15  com.apple.AppKit                  0x00007fff863fedd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
    16  com.apple.AppKit                  0x00007fff863fc35b NSApplicationMain + 279
    17  com.apple.appstore                0x00000001000013f4 0x100000000 + 5108
    Thread 1:  Dispatch queue: com.apple.libdispatch-manager
    0   libSystem.B.dylib                 0x00007fff80106c0a kevent + 10
    1   libSystem.B.dylib                 0x00007fff80108add _dispatch_mgr_invoke + 154
    2   libSystem.B.dylib                 0x00007fff801087b4 _dispatch_queue_invoke + 185
    3   libSystem.B.dylib                 0x00007fff801082de _dispatch_worker_thread2 + 252
    4   libSystem.B.dylib                 0x00007fff80107c08 _pthread_wqthread + 353
    5   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
    Thread 2:
    0   libSystem.B.dylib                 0x00007fff80107a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x00007fff80107e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
    Thread 3:  WebCore: LocalStorage
    0   libSystem.B.dylib                 0x00007fff80128a6a __semwait_signal + 10
    1   libSystem.B.dylib                 0x00007fff8012c881 _pthread_cond_wait + 1286
    2   com.apple.JavaScriptCore          0x00007fff8776e690 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
    3   com.apple.WebCore                 0x00007fff808da4c1 WebCore::LocalStorageThread::threadEntryPoint() + 177
    4   libSystem.B.dylib                 0x00007fff80126fd6 _pthread_start + 331
    5   libSystem.B.dylib                 0x00007fff80126e89 thread_start + 13
    Thread 4:
    0   libSystem.B.dylib                 0x00007fff80107a2a __workq_kernreturn + 10
    1   libSystem.B.dylib                 0x00007fff80107e3c _pthread_wqthread + 917
    2   libSystem.B.dylib                 0x00007fff80107aa5 start_wqthread + 13
    Thread 0 crashed with X86 Thread State (64-bit):
      rax: 0x0000000000000000  rbx: 0x00007fff700262f8  rcx: 0x00007fff5fbff348  rdx: 0x0000000000000000
      rdi: 0x0000000000000266  rsi: 0x0000000000000006  rbp: 0x00007fff5fbff360  rsp: 0x00007fff5fbff348
       r8: 0x00007fff70029a60   r9: 0x0000000000000063  r10: 0x00007fff801380fa  r11: 0x0000000000000202
      r12: 0x00007fff8632cb09  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000001
      rip: 0x00007fff8013c0b6  rfl: 0x0000000000000202  cr2: 0x00007fff70d6dfd0
    Binary Images:
           0x100000000 -        0x100044fff  com.apple.appstore 1.0.2 (63.1) <9113B2F3-EC62-24EA-C21A-352621712604> /Applications/App Store.app/Contents/MacOS/App Store
           0x100065000 -        0x10018eff7  com.apple.CommerceKit 1.0 (60.8) <F3B830C2-00E3-FE72-2D65-FDC943EC65EF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
        0x7fff5fc00000 -     0x7fff5fc3bdef  dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
        0x7fff8004e000 -     0x7fff8006ffff  libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <6993F348-428F-C97E-7A84-7BD2EDC46A62> /usr/lib/libresolv.9.dylib
        0x7fff80070000 -     0x7fff800b1ff7  com.apple.MediaKit 10.4 (486) <5ABA1213-744C-5C65-CA8E-84BE866DB7B4> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
        0x7fff800b2000 -     0x7fff800c3ff7  libz.1.dylib 1.2.3 (compatibility 1.0.0) <FB5EE53A-0534-0FFA-B2ED-486609433717> /usr/lib/libz.1.dylib
        0x7fff800c4000 -     0x7fff800ecfff  com.apple.DictionaryServices 1.1.2 (1.1.2) <E9269069-93FA-2B71-F9BA-FDDD23C4A65E> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
        0x7fff800ed000 -     0x7fff802aefef  libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <9AB4F1D1-89DC-0E8A-DC8E-A4FE4D69DB69> /usr/lib/libSystem.B.dylib
        0x7fff802f3000 -     0x7fff802f5fff  com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
        0x7fff8033c000 -     0x7fff80377fff  com.apple.AE 496.5 (496.5) <208DF391-4DE6-81ED-C697-14A2930D1BC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
        0x7fff8038c000 -     0x7fff803cfff7  libRIP.A.dylib 545.0.0 (compatibility 64.0.0) <5FF3D7FD-84D8-C5FA-D640-90BB82EC651D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
        0x7fff803d0000 -     0x7fff8049cfff  com.apple.installframework 596 (596.1) <ED491B89-5D44-533B-5589-622F21EB4D16> /System/Library/PrivateFrameworks/Install.framework/Versions/A/Install
        0x7fff8049d000 -     0x7fff807d1fef  com.apple.CoreServices.CarbonCore 861.39 (861.39) <1386A24D-DD15-5903-057E-4A224FAF580B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
        0x7fff807d2000 -     0x7fff808b7fef  com.apple.DesktopServices 1.5.11 (1.5.11) <39FAA3D2-6863-B5AB-AED9-92D878EA2438> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
        0x7fff808b8000 -     0x7fff818f2fff  com.apple.WebCore 6534 (6534.50) <8B0BB24A-C84C-A4F2-5544-C8071A35BBC5> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
        0x7fff818f3000 -     0x7fff818f9ff7  com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
        0x7fff818fa000 -     0x7fff81900ff7  IOSurface ??? (???) <04EDCEDE-E36F-15F8-DC67-E61E149D2C9A> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
        0x7fff81901000 -     0x7fff819b7ff7  libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <03140531-3B2D-1EBA-DA7F-E12CC8F63969> /usr/lib/libobjc.A.dylib
        0x7fff81aae000 -     0x7fff81ac9ff7  com.apple.openscripting 1.3.1 (???) <FD46A0FE-AC79-3EF7-AB4F-396D376DDE71> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
        0x7fff81aca000 -     0x7fff81adcfe7  libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
        0x7fff81bdf000 -     0x7fff823e9fe7  libBLAS.dylib 219.0.0 (compatibility 1.0.0) <FC941ECB-71D0-FAE3-DCBF-C5A619E594B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
        0x7fff823ea000 -     0x7fff823feff7  com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <621B7415-A0B9-07A7-F313-36BEEDD7B132> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
        0x7fff823ff000 -     0x7fff82448ff7  com.apple.securityinterface 4.0.1 (40418) <E2DC796D-84EC-48F5-34A9-DF614573BE74> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
        0x7fff82542000 -     0x7fff82548ff7  com.apple.CommerceCore 1.0 (9.1) <3691E9BA-BCF4-98C7-EFEC-78DA6825004E> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
        0x7fff82549000 -     0x7fff82593ff7  com.apple.Metadata 10.6.3 (507.15) <2EF19055-D7AE-4D77-E589-7B71B0BC1E59> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
        0x7fff825a0000 -     0x7fff825b9fff  com.apple.CFOpenDirectory 10.6 (10.6) <CCF79716-7CC6-2520-C6EB-A4F56AD0A207> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
        0x7fff82801000 -     0x7fff82834ff7  libTrueTypeScaler.dylib ??? (???) <69D4A213-45D2-196D-7FF8-B52A31DFD329> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
        0x7fff828bd000 -     0x7fff82d00fef  libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
        0x7fff82d01000 -     0x7fff82d50fef  libTIFF.dylib ??? (???) <1E2593D1-A7F6-84C6-DF8F-0B46AE445926> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
        0x7fff82d51000 -     0x7fff82da4ff7  com.apple.HIServices 1.8.3 (???) <F6E0C7A7-C11D-0096-4DDA-2C77793AA6CD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
        0x7fff82da5000 -     0x7fff82daafff  libGFXShared.dylib ??? (???) <1D0D3531-9561-632C-D620-1A8652BEF5BC> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
        0x7fff82dab000 -     0x7fff82e68fff  com.apple.CoreServices.OSServices 359.2 (359.2) <BBB8888E-18DE-5D09-3C3A-F4C029EC7886> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
        0x7fff82eb1000 -     0x7fff82eeefff  com.apple.LDAPFramework 2.0 (120.1) <16383FF5-0537-6298-73C9-473AEC9C149C> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
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        0x7fff89bce000 -     0x7fff89c15ff7  com.apple.coreui 2 (114) <D7645B59-0431-6283-7322-957D944DAB21> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
        0x7fff89c16000 -     0x7fff89c23fe7  libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <1C35FA50-9C70-48DC-9E8D-2054F7A266B1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
        0x7fff89c2c000 -     0x7fff89ce5fff  libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
        0x7fff89ce6000 -     0x7fff8a3e2ff7  com.apple.CoreGraphics 1.545.0 (???) <58D597B1-EB3B-710E-0B8C-EC114D54E11B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
        0x7fff8a3e3000 -     0x7fff8a420ff7  libssl.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <F743389F-F25A-A77D-4FCA-D6B01AF2EE6D> /usr/lib/libssl.0.9.8.dylib
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        0x7fff8a4c3000 -     0x7fff8a597fe7  com.apple.CFNetwork 454.12.4 (454.12.4) <C83E2BA1-1818-B3E8-5334-860AD21D1C80> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
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    From the menu bar, select
               ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

  • Second posting - spent hours on this - yesterday and today - I have downloaded the FlashPlayer upgrade (now 10 times), in Security - no pop-ups are checked, the "allow Java" and "allow other other plug-ins" are both checked.  I have re-booted after the Fl

    Repeat message - I have downloaded the FlashPlayer upgrade (now 10 times), in Security - no pop-ups are checked, the "allow Java" and "allow other other plug-ins" are both checked.  I have re-booted after the Flash-Player upgrades - still "pop=ups blocked"

    Hello,
    Please provide the following information:
    Your operating system & version
    Your web browser(s) & version
    Your Flash Player version
    Explain your problem in step-by-step detail if possible
    A direct link to a page that demonstrates the problem
    If you get error messages, please quote them exactly, or provide a screenshot: http://forums.adobe.com/thread/1070933
    Thank you.
    Maria

  • I would like to be able to download updates for my Iphone and Ipad on my work computer but my home computer has all of my music on Itunes.  How do i downlaod updates at work without deleting all of the music which is stored on my home computer/Itunes?

    I would like to be able to download software updates on my Iphone and Ipad at work without erasing my music.  My home computer/Itunes has all of my music saved.  is there a way to use two computers w/o erasing information?  Or can i transfer the music from my Iphone to my work computer?

    - An iPod can only sync with one iTunes library. Yu can however manage music and videos among different computers by:
    Using iPhone, iPad, or iPod with multiple computers
    - To change syncing computer, move all the media to compute r#2
    - Connect the iPod to #2 and make a backup by right clicking on the iPod under Devices in iTunes and select Back Up
    - Restore the iPod from that backup
    Note tha the iPod backup the iTunes makes does not include synced media like apps and music.

  • I installed creative cloud on my computer but now my computer has crashed and i have to buy another one. How do I install the programs again? I paid for one year grtz Emily

    My computer has crashed and i have to buy a new one, how do i put my creative cloud on my new laptop? I paid for a year of having the programs

    Please do not worry. You can just download it from Creative Cloud Help | Install, update, or uninstall apps.
    You have to activate it with your Adobe ID.
    In case the CC has been activated two time, you will have to use the option to deactivate the CC from previous install .This prompt will appear when you will try to activate the CC. Once you choose this option it will allow you to activate the CC on the new machine.
    http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
    Regards
    Rajshree

  • Hp pavilion g6-1d28dx, there was an error message about a driver, now the computer has no sound. :(

    Computer: HP Pavilion g6-1d28dx
    System: Windows 7 - 64 bit
    Error Message: "Driver not installed properly" I did not accept any drivers to install, and it did not specify what it was trying to install.
    I made no changes to the system that I know of..
    And now, my sound does not work. I tried through the internet and Windows Media Player. WMP gives me an error message when I try to play music, and will not play. The error message states "Windows Media Player encountered a problem while playing the file." When I click the "web help" button from WMP it tells me to update my drivers, but my computer says all sound based drivers are up to date. 
    Help? 

     Download & Save the latest  IDT Audio driver. In Control Panel, Programs & Features uninstall the IDT software, restart the laptop and use the downloaded file to reinstall.
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5242...
    ```````````````````````````````````````
    If still no sound,try a hard reset.Disconnect all external devices first.
    1-remove power cord and battery
    2-press power button for 30 seconds
    3-reinstall only power cord for first startup.
    4-power on
    ******Clicking the Thumbs-Up button is a way to say -Thanks!.******
    **Click Accept as Solution on a Reply that solves your issue to help others**

  • Why can't you just fix firefox so it doesn't have all these pop up msgs like a script has stopped or my mouse just freezes up and geesh, I started using google

    So many times i get this in the title bar "not responding", avg pops up and say's there is a of memory being used like 270mb by facebook, i use pop up blockers, do not track me add ons anything to speed page loading, I repeatedly get different script msg pop ups, it's angering me so much just trying to surf facebook! If i click on a link, to go off of facecbook to read an article it takes for ever for all the crap to load banner adds or what have you that I don't know what to do, then I goto your help section and its like geesh I have to be a IT dude to figure all this out. I gave up IE many years ago because of security reasons, came to firefox and loved it, but anymore its a battle. Can someone there make a easy way to fix all this crap? Thank You

    Click the Firefox button on the top left and click Add-ons. ...
    Search for an ad-blocking add-on, such as Adblock Plus. It does a great job of removing the annoyances from your Web browsing, and it comes with absolutely no configuration needed to begin working.
    ok

  • Firefox has a million pop ups and takes over the page im looking at

    When im doing anything with firefox (ex search, reading a page, watching movie) i will get a million pop ups. some are there own pages in the background and most will open in new tab on page. it will take over the page im on and i will be stuck closing everything out to my desk top and re opening a page. i have the pop up blocker on but doesn't do anything.I am using a mac. the browser is pretty much useless at this point and this is the longest i have been on a page in weeks.

    You get tabs opening endlessly if you select the Firefox program to handle a file when you get an "Open with" dialog.
    *https://support.mozilla.org/kb/Firefox+keeps+opening+many+tabs+or+windows
    Rename (or delete) the mimeTypes.rdf file in the Firefox profile folder to reset all file actions.
    *http://kb.mozillazine.org/mimeTypes.rdf
    *http://kb.mozillazine.org/File_types_and_download_actions#Resetting_download_actions
    You can use this button to go to the currently used Firefox profile folder:
    *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

  • I just updated my firefox today and now when I click on my popups or additional windows they pop up full screen. They used to pop up much smaller how do I change my settings so that these pop ups will be smaller?

    This happens when I click on my links they pop up as the full screen not the size they used to show up. I have tried other browsers and the pop ups have not changed in size like Firefox. I will be more than happy to provide screen shots to fully demonstrate my concern.

    I believe this is more about the default settings of the pop-ups. I have tried the 3 methods above and they have not solved my issue.
    As I have stated before this issue is not happening with other web browsers.
    Mozilla is better compatible with the program I am running.
    It seems you know your way around Mozilla so pleas help.
    P.S. I have taken screen shots and attached them to a word doc so I could best illustrate my issue with commentary and arrows but it will not save to my post. I have even tried posting it as a PDF.

  • I just recently got back from iraq and bought a iphone 4 like 4 months ago. I finally got my computer back and I hooked up my phone to the computer to sync and register my phone. I clicked on restore previous settings and now my phone has all my old stuf.

    I just recently got back from Iraq like 4 months ago and I bought the new Iphone 4. I didnt have my computer with me because I was moving to a new duty station. I just got my computer yesterday and I hooked my iphone to the computer. Instead of hit set up as a new phone, I end up clicking on restore previous settings. Now all my new pictures, contact, videos, etc, are gone. I have my phone with old stuff from over a year ago. Is there a way for me to get my current stuff back. Did itunes save it somewhere and I dont know how to get it. Please help me out. Let me know if I can get it back or not.

    If you restored your iPhone rather than synching it, you've lost all that data.

  • Help with start up. new iMac 27" with Marericks installed has been giving me trouble with IDs and passwords.  More than one account downloaded from older Laptop.  Now the computer has the turning wheel in from of gray screen and won't go any further when

    I recently started using my desktop iMac 27" and have been having problems since installing Mavericks, not saying that Mavericks is the problem per se.  I think I have too many accounts with too many names, with too many Apple IDs and too many passwords, email passwords and Apple ID passwords, and keychain passwords, etc.  Can't keep them straight even though I write everything down.  The screen has been making me log in and log out with Account name and passwords after everything I've been doing, also confused about Users and Groups and how to sync everything. I finally just "shut down" everything and the screen was black.  When I turned the computer on again, the circular gear in the middle just kept turning but nothing happened after that.  Then I held the on button in the back until the screen went black again. 
    What should I do?  Is there a way to combine all my accounts into one account with one Apple ID?  I should say that I also have trying to use iCloud and it has different IDs and passwords. Also when I try to log in with one account name, I can't enter anything I write,and when I type on the keyboard, nothing appears on the screen, although I can receive emails, I can't send them. 
    In another account, what I type does appear on the screen, but I think it's an earlier account and doesn't translate aver to the other account. ALTHOUGH i set up iCloud accounts, they don't appear any more.
    Very confused.  Any Ideas about how I can get the computer to start up again and show a new screen?
    Thanks to anyone who has workable suggestions.

    If you really believe that your system has been compromised, here's what you do:
    Disconnect your Mac from your cable modem;
    Back up any documents on your system that are important to you;
    Boot your Mac from the system installation disks that came with it (insert the disk, restart your Mac, and hold down the "c" key until you get the "spinning gear" icon);
    Choose a language and click the arrow button to continue;
    From the Utilities menu, choose Disk Utility;
    In Disk Utility, select your computer's hard drive;
    Click the "Erase" tab;
    Click the "Security Options" button and select to have it overwrite all the data on the hard drive;
    Click the "Erase" button and allow it to process;
    Once the "erase process has completed (it will take a while), reinstall Mac OS X.
    Or, if this is too much for you to accomplish on your own, take your system to an Apple Store and have them help you perform these steps. If your system was indeed compromised, this will remove any such hack. You can then set up a new user account for the computer, reinstall your applications (reinstall only from original disks or downloads from the company making the software) and documents, and reconnect to the Internet.
    Note that when you reconnect to the cable modem, you may still get an IP address starting with 198. This is normal with some cable modems and probably not a cause for concern. It will not be an indication that your system is still compromised; that will not be possible if you perform all the above steps.
    Regards.

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