IncidentStatusDurationFactvw missing rows that indicate status changes

Question

I'm having an issue where IncidentStatusDurationFactvw is missing rows that indicate a status change,
making the TotalTimeMeasure column in this view have incorrect data. For example, an incident will have a created date of 7 days ago, have a status set to pending 6 days ago (verified in the incident's action log), then is resolved today. For
a majority of incidents, this would includes 3 rows in the IncidentStatusDurationFactvw view.
But for some incidents, it will only have 2 rows, one for the active status 7 days ago, then one for the resolved status today, which makes the activeTotalTimeMeasure incorrectly equal to 7 days. Or
sometimes it will only have 1 row for the resolved status, with 0 TotalTimeMeasure since that field correctly has no FinishDateTime value at that point). 
Has anyone else come across this issue? 

Answer 1

That looks like exactly what was going on. We had an issue preventing one of our Extract jobs from running under certain conditions, so we would go for several days without a successful extract job, followed by a few successful extract jobs, repeat, etc.
I was under the impression that the extracts would capture ~past data, but as you pointed out, that's definitely not the case. After resolving the original issue, our extract jobs work correctly and we are seeing expected results. Thanks!