Incompatible Ink Cartridges

Hello,
My printer is currently giving me the error "Incompatible Ink Cartridges." This started occurring directly after a print, a print that came out poorly (faded text). The ink cartridges are half full and have never been replaced, in other words they are the factory default cartridges that were shipped with the printer.
I've tried all recommended solutions, including taking out the cartridges and cleaning circuits on the cartridges.
The printer model is HP Photosmart D110.
Thank you to anybody who can help.

Nothing elegant about it. However, if the cartridge that was bad is geniune HP, there is a good warranty on those cartridges:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
Best of luck,
Mary
{I work on HP's behalf}

Similar Messages

Fix For Incompatible Ink Cartridge(s) Error for 4280?

I was printing a series of 10 pages and on the 7th page the copy came out looking like double-vision! The screen on the printer displays the error "Incompatible Ink Cartridge(s)". The unit will not function at all. I have shut down the printer, unplugged and replugged from both the rear of the printer and the wall. I have taken out the ink cartridges and reinstalled. Nothing works. I find it hard to believe that I need two new ink cartridges when there never was a hint of reduced ink quality up until the point of the error. PLEASE HELP!!!

Are you using genuine hp ink? There are a lot of companies out there imitating HP ink cartridges which are a lot more affordable. I dont think HP likes the competition, so its possible their printers check for an authentication. Maybe your genuine HP cartridges aren't authenticating properly. I have been having this problem with my j4550, as well as having read posts from other users with this problem. Try removing and re-installing the offensive cartridges. This works on occasion for me, but you have to do it every so often. If this doesn't work, and if HP doesn't publish an update for the Firmware, consider the new line of Kodak printers! They advertise their ink is cheap enough they dont have to do this. I have used HP printers for years, but if they cant figure this one out to better suit the consumers, perhaps it is time to switch companies.

HP Printer 4235--incompatible ink cartridge

I need someone's help. I was using my printer HP 4235, but had to leave for a couple of hours. I didn't turn the computer or printer off as I was sure I was coming back to print. Now I get the incompatible ink cartridge and this is the same cartridge that I was using 2 hours before. It was doing a great job. If you can't help me, and in the words of that great profit, Ralph Cramden, "This printer, to the moon Alice." Help please.

I just finished chatting with a VERY helpful support guy on the HP website. Apparently, my printer has "identified" my old print cartridge as a clone (non-HP) or as having been refilled. The only problem I have with that is that it was brand new when my boss purchased it from a reputable big office supply chain. My only option is to purchase a new print cartridge. Guess that's what we will do, but this time I will keep the receipt until the cartridge runs out of ink. Maybe the store would replace it instead. Though I don't believe we found the real problem, I am impressed with the dedication of the support tech with my case. I would love to think that your problem is different than mine, but you won't really know unless you call or chat with support. Good luck.

Incompatible Ink Cartridge????

I have a Officejet 6500 wireless printer, which has always performed admirably. However, it is now telling me that i have an incompatible ink cartridge. Its the magenta, which has been in there for at least 2 weeks already, printing along just fine. The HP service center tells me that the magenta is really an ink cartridge for the Photosmart printer, which is ludicrous! We have a Photosmart, and its ink cartridge wouldnt fit in the Officejet if i tried! I have tried installing new printer drivers, closing the printer and restarting, replacing the ink cartridges, all to no avail. Please help!

Hi - first of all, let me apologize for how long it has taken for you to get a response. I don't know how this got overlooked.
Your Officejet 6500 uses HP 920 ink cartridges. This must be what you have installed, since you say that the cartridge worked for two weeks before you saw the Incompatible Cartridge message. When you replaced this cartridge, you replaced it with a 920 Magenta, right? And you saw exactly the same, Incompatible Cartridge, message?
I'm not sure what the service center was getting at, but there are Photosmart cartridges that look similar to the 920, but which would not work in your Officejet 6500. These cartridges would be number 564, if you are in North America. HP 564 cartridges are not compatible with the Officejet 6500.
Please let me know if you are still having problems (I sure hope you've managed to figure this out though, as it's been so long).
I work on HP's behalf.

Incompatible ink cartridge for hp deskjet ink advantage 3545

I recently purchased hp deskjet ink advantage 3545. Till yesterday it was working fine. Today it started giving an error of incompatible ink cartridge. I have neither changed the cartridge neither refilled the ink. In this forum I read that it could be issue of power cable. However, I also have the printer power cable connected directly to a wall outlet. Please help.

Hi @kandyco,
Welcome to the HP Forums!
I understand that you are getting the incompatible ink cartridge error with your HP Deskjet Ink Advantage 3545. I am happy to help!
Please try the solutions within this incompatible ink cartridge guide. A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message Displays on the Control Panel.
Hope this guide is helpful, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Deskjet 1510 Tri-color Ink Cartridge Error

I just bought a HP Deskjet 1510 back in August and I loaded the HP original ink cartridges that come with the purchase. For the first 5 print jobs it was working well, but somehow after a while my laptop and the printer itself just kept warning that there's low ink level in the cartridges (especially the tri-color one). I haven't even got to use the tri-color cartridge much as I've been printing in grayscale ever since I've used this printer.
I've tried taking the cartridge out and putting it back in again; sometimes it works, sometimes it doesn't. I thought it might be a contact issue so I cleaned those parts too but it didn't change anything.
It's getting extremely frustrating as I'll have to do this for god knows how many times for every single page I print or copy. This happens to the black cartridge too but 90% of the time it's the tri-color cartridge.
Please help.
Thanks.

Hello @ut32w , and welcome to the HP Forums, I hope you enjoy your experience!
I hope you had a great holiday!
I understand from reading your post that you are running into cartridge errors. I'd like to help!
I would first suggest removing the ink cartridges, and performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend running through the steps listed in the document below:
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

6510 printer not printing Black ink Error: NON-HP INK ????? IT is an 564 HP INK Cartridge ???

Subject: I ran out off black ink 564. Cartridge PS: I purchased this ink cartridge at Staples .
Purchased new 564 XL cartridge for my HP 6510 printer. that is approx 1 year old
Insatalled new 564 XL ink Cartridge.
Problem : does not print black ink.
Error: Used or counterfit carteidges original hp ink depleted.
Attention!
HP'S cartridge warranty does not cover NON-HP INK or carteidges.
HP warranty does not cover repairs or service required after using NON-HP INK.
HP does not guarante the quality or reliability of NON-HP INK.
I ran a test sheet, a quqlity report, status report & also cleaned the printable heads through the printers maintenace program, but still does not print black . PS: I removed the cartridge from the printer & shook the cartrige vigurosly & looked up at my whute walls that got splashed with black ink,so i know there is ink ink in the cartridge.
I think i have a bad carteidge ,there is a small gold tab at the end of the cartridge if soemthing is wrong at this gold strip will it not report to the software,just saying dont know ?????????? Thank you for any reliable feed back that i may get.
Regards GJS

Hello @johnnyboston and welcome to the HP Forums!
I'm sorry to hear of your troubles with your Photosmart 6510 printer, but I will certainly do my best to lend a helping hand
I will suggest that you try the steps in this 'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Message Displays on the C...l document to see if you can get the printer to recognize the cartridge.
Is it a genuine HP cartridge?
Let me know how things go with the cleanings and we'll go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Printer said incompatible print cartridge

I was printing some forms from my E-Mail. I printed the first form with no problem . When i try to print the second form it came up incompatible print cartridge. I try everything I could think out. Can anyone help???
Lisa59

Hello @Lisa59,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the 'incompatible ink cartridge' error that you're getting on the front of your HP Photosmart C4480 All-in-One Printer. This error can be caused by either a hardware issue with your actual printer cartridge sensors, or it may be caused by a defective cartridge. Can I please have you follow the steps below to resolve this issue.
To start, can I please have you click here. When the page opens please run through Solution two, Solution three, Solution four, and Solution five. This includes any sub-steps under each of the listed Solutions.
Once the troubleshooting steps have been completed, please test printing again to verify if any cartridge errors appear.
Please let me know if the steps I provided resolve your cartridge error. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Incompatible print cartridge C4480

I am getting a message saying "Incompatible print cartridge" for my HP C4480 all in one printer. I have tried turning off the printer, taking out the cartridges, and cleaning the printer, none of which worked. Any other suggestions?

Here are some additional steps to follow for your "incompatible ink cartridge" message:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01442936&tmp_task=solveCategory&cc=us&dlc=en&la...
Also, please feel free to call 1-800-474-6836 for further assistance.
I work for HP, IPGHT specialist in Officejet and Photosmart printers.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution" .....

Photosmart D7460 failure to recognize a "genuine" HP reolacement ink cartridge

I have a Photosmart D7460 and have installed "genuine" HP replacement ink cartridges purchased from Office Depot or Staples continually. All colors - EXCEPT YELLOW - have been 'recognized' by the printer as "genuine". I get the non-HP ink cartridge message every time I turn on the printer. This continues to happen - even after I've replaced that and the other colors a dozen times since that message first appeared.
Does someone know how to inform the printer that it is a genuine HP product and stop the message from appearing?

Hi , I read your post and see that you are getting the error message "not a genuine HP cartridge". I will certainly do my best to help you. Please try the steps in this document to see if it will help resolve this issue. Disregard the title. A 'Cartridge Missing,' 'Cartridge Problem,' or 'Incompatible Ink Cartridges' Error Message Displays ... If the issue continues, please Contact HP Support for further assistance. Fill in the model number and the form to receive a case number for quicker assistance. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Ink Cartridge Problem:

Ink Cartridge Message: One or more cartridges appear to be missing or damaged. Install or replace the affected cartridges. All cartridges are new. I had a paper jam and at first only the black wasn't printing. Now I'm getting this message an all of the cartridges are lit up. Help!!! It won't let me print at all now!!!

Hi , Welcome to the HP Support Forums! I understand that you're getting an error message on your HP Photosmart 6525 e-All-in-One Printer. I'm happy to help. I would try the steps within this guide,'Incompatible Ink Cartridge' or 'Indicated Ink Cartridge Must Be Replaced' Displays for HP Deskjet Ink Advantage 6520 and Photosmart 6520 e-All-in-One Printer Series This document is for the HP Deskjet Ink Advantage 6520 e-All-in-One and HP Photosmart 6520 e-All-in-One Printer Series.After you install a cartridge, an 'Incompatible Ink Cartridge(s)' or a 'The indicated Ink Cartridge(s) must be replaced' error message displays on the printer control panel. An icon displays on the control panel that indicates which cartridge is causing the error. NOTE: If your printer shipped with SETUP cartridges, you must install them during initial printer setup or an error occurs.Solution one: Use genuine HP ink cartridges HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this document might not resolve print quality issues.Important: Before you begin, make sure that the cartridges are compatible with your printer.Visit HP SureSupply to check ink cartridge compatibility or purchase replacement ink cartridges.Go to the HP SureSupply website.Scroll to the bottom of the page, and then make sure the country/region location is correct.Follow the on-screen instructions to order new ink cartridges or check ink cartridge compatibility with your printer.Genuine HP ink cartridges can also be purchased from other retailers.If the cartridges are compatible, continue with the steps in this document.If the cartridges are not compatible, continue to the step to replace the cartridge.Important: You must follow these solutions in the order presented to resolve the issue. Solution two: Make sure that the cartridges are inserted correctlyThe control panel might display an error message if the ink cartridges are not inserted correctly. Make sure that the cartridges are inserted correctly.If the printer is off, press the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorCheck the color icons on the cartridges and the carriage. Make sure that the color icon on each cartridge label matches the color icon on the carriage slot.Figure : Match the color iconsRun your finger along the top of the cartridges to check for any unseated cartridges in the carriage. Press down on any cartridge that is higher than the others to firmly snap the cartridge into its slot.Figure : Snap the cartridge into its slotIf the cartridge does not snap into place, or does not seat properly, remove the cartridge from the carriage. Gently bend the tab away from the cartridge, and then reinsert the cartridge into the carriage. CAUTION: Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the cartridge or cause the tab to break off.Figure : An example of gently bending the tab away from the ink cartridge.Gently bend the tab away from the ink cartridgeDo not bend the tab more than 1.27 cm (0.5 in)Close the cartridge access door.Figure : Close the cartridge access doorSolution three: Remove, reseat, and reinsert the cartridges Remove, reseat and reinsert the ink cartridge or ink cartridges to examine the cartridges identified in the error message on the control panel.If the printer is off, press the Power button () to turn on the printer. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotIf an orange pull tab is still attached, remove it.Figure : Orange pull tab CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.With the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it clicks into place.Figure : Reinsert the cartridgeRepeat the previous steps to inspect any other cartridges indicated on the control panel.Close the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution four: Clean the cartridge contactsFollow these steps to clean the contacts on the cartridge and in the cartridge slot. CAUTION: Clean the cartridges one at a time. Do not leave a cartridge outside the printer for more than 30 minutes.Gather the following materials:Clean, lint-free swabs that will not come apart or leave fibersA sheet of paper to place the cartridges onPress the Power button () to turn on the printer.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorDisconnect the power cord from the rear of the printer. WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.Press the tab on the front of the cartridge in to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotHold the cartridge by its sides, and then find the electrical contacts on the bottom of the cartridge. The electrical contacts are four small rectangles of copper-colored metal.Figure : Cartridge contactsCartridge contactsInspect the contacts for ink and debris buildup.Wipe the contacts with a swab until no debris remains on them. CAUTION: Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the cartridge.Turn the cartridge on its side, and then place it onto the sheet of paper.Locate the electrical contacts in the cartridge slot. The contacts are four copper-colored pins.Figure : Location of the cartridge slot contactsWipe the contacts with a swab until no debris remains on them.With the contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Reinsert the cartridgeRepeat these steps to clean and reinsert any of the other cartridges.Close the cartridge access door.Figure : Close the cartridge access doorReconnect the power cord to the rear of the printer.Press the Power button () to turn on the printer if it does not turn on automatically.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution five: Restart the All-in-OnePress the Power button () to turn on the product.With the product turned on, disconnect the power cord from the rear of the product.Unplug the power cord from the wall outlet.Wait at least 15 seconds.Plug the power cord back into the wall outlet.Reconnect the power cord to the rear of the product.If the product does not turn on by itself, press the Power button () to turn it on.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution six: Remove and reinsert the cartridges againRepeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution seven: Clean the cartridge contacts againCleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel.If these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution eight: Replace the cartridgeFollow these steps to replace the cartridge indicated on the printer control panel.Video of replacing the cartridges The following video demonstrates how to replace a cartridge. NOTE: This video shows the HP Photosmart 6520 e-All-in-One printer, but the steps are the same for your printer. If you have trouble viewing the video or to view the video in a different size, click here to play the video on YouTube. Step 1: Check the ink cartridge warranty statusIf you have a defective ink cartridge or printhead, it might be under warranty. To check the warranty on your ink supplies, go tohp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies. Step 2: Replace the problem ink cartridgeReplace the problem ink cartridge.Press the Power button to turn on the printer, if it is not already turned on. Wait until the printer is idle and silent before continuing.Open the cartridge access door. The carriage moves to the access area.Figure : Open the cartridge access doorPress the tab on the front of the cartridge inward to release it, and then pull up on the cartridge to remove it from the slot.Figure : Remove the cartridge from the slotPull the orange tab to remove the new cartridge from the plastic wrap.Figure : Remove the new cartridge from the plastic wrap CAUTION: Make sure that you remove the orange pull-tab and plastic wrap completely before you twist the orange cap in the next step. Otherwise, ink might leak from the cartridge. When you remove the plastic wrap, the paper label on the top of the cartridge tears slightly, which is necessary to properly vent the cartridge.Twist the orange cap counter clockwise until it snaps off the new cartridge.Figure : Remove the orange cap from the new cartridgeWith the nozzle and contacts facing down, slide the cartridge into its slot. Press down on the cartridge until it is firmly seated.Figure : Insert the cartridgeClose the cartridge access door.Figure : Close the cartridge access doorIf these steps resolved the issue, you do not need to continue troubleshooting.If the issue persists, continue to the next solution.Solution nine: Service the All-in-OneIf you completed all the preceding steps and your product still has an issue, service the product. Contacting HP for service in all countries/regions except Asia Pacific.First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.Repair fees might apply for out-of-warranty printers What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number
Case number and phone number appear. I hope this helps. Good Luck!

Ink cartridges installation

I have a Photosmart 7510. I installed new ink cartridges today. I recieved the following message:Cartridge Problem
Until cartridges are installed,make sure the printer is turnedon to avoid damageto the printer. I have never recieved this message. Does anyone have a sugestion.

Hello there mikeyp01, Welcome to the Forums! I hope you enjoy your experience
I'm terribly sorry to hear about the ink cartridge issue and error you are experiencing. I am hoping my suggestion will help resolve the problem!
Please click this link and follow all of the steps: 'Ink Cartridge Problem,' 'Incompatible Ink Cartridge,' or 'Ink Cartridge Failure' Message Displays o...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
I hope my post was helpful!
Have a great Thursday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Ink cartridge issues

Dear Sir, I just bought a HP ink advantage 655 to be installed in HP deskjet Ink advantage 4625 but it says ERROR... " the following catridges are not intend to use for this printer" ... please solve the issue and advice ..
thank you ,
shakeel ahmed

Hello shak0077,
Welcome to the HP Forums.
I see that you are having an issue with a ink cartridge and an error code on the printer.
I do have a few troubleshooting steps we can try in the attempt to resolve the issue for you.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with A 'Cartridge Problem,' 'Ink Cartridge Failure,' or 'Incompatible Ink Cartridges' Error Message Disp....
Please feel free to write me back if you are still having issues or if you have any other questions or concerns.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Hp2540 ink cartridge problem

Hi,
The light came on for the colour cartridge indicating it needed replacing and it wouldn't print, so I have replaced the cartridge but the light is still on, it keeps spewing out test sheets, both the old and the new cartridge produce pages with colour print on but nothing that I actually want to print. I'm thinking now there was nothing wrong with the old cartridge as I hardly ever print anything in colour. Please help, I need to print !!

Hello @helendollyplumb , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having cartridge errors. I would like to assist.
I'd start by removing the cartridges, and performing a power reset on the printer. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend this document:
An 'Incompatible Ink Cartridge or 'Ink Cartridges Missing' Error Message Displays for HP Deskjet 151...
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

PRO8600 Not recognizing new ink cartridge

I just changed the cyan cartridge in my Pro8600 printer, as I have previously done with no problem. However, the printer is not recognizing that the new cartridge has been installed. After closing the door and allowing the machine to cycle through its initial process, the window again appears stating that the cyan ink is empty and must be replaced to continue printing. I've removed the cartridge and reinserted it several times to no avail. I've also tried a second new cartridge, again with same results. Any ideas?

Hello bryantk37127,
Welcome to the HP Forums.
I see that you are having an issue with the ink cartridges not being recognized in the printer.
I do have a few suggestions that we can try in the attempt to troubleshoot this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I have also located a document that deals with this issue as well as other errors. Please click on the following link for when An 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges,' or 'Ink Cartridge Problem' Error Message ....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Incompatible Ink Cartridges

Similar Messages

Maybe you are looking for