Incorrect Open_Amount for credit items in process receivable screen

In Collections Management (UDM_SUPERVISOR, UDM_SPECIALIST) EP4, in the process receivables screen, there are credit items which show open amount  (OPEN_AMOUNT field) as '0' even when there is an actual non zero open credit amount for that credit item.  This can be checked either by the 'show history button on the process receivables screen for the credit item or via FBL5N transaction.
If a credit memo with an open credit amount and an invoice (lesser $ value than the credit) are matched  (using F-32) such that the balance amount is assigned as a residual item on the credit memo, the open amount value becomes '0' where as it should show the actual residual dollar amount of credit.
Please note we have enabled Customer - Disputed Objects which allow the credit items to show as separate line items
Has any one encountered such a situation ? I am not able to understand why would it do that.

Hello Quennie,
Your question is little confusing, as I suppose, by 'Overdue Amount of customer' you might mean "Outstanding Amount of customer".
Actually, the credit limit of a customer is defined in the Transaction FD32 and the field is KNKK-KLIMK and the "Total receivables (for credit limit check)" (in other words, Outstanding amount of customer) is KNKK-SKFOR.
I hope this helps you to prepare a report. Please let me know if my understanding is not correct.
Thanks and regards,
Suresh Jayanthi.

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