SAP FSCM-UDM_Supervisor- BP Process Receivables- Customer contact or P2P ?

Hi,
Am trying to create customer contacts for BP in collection management through custom program where FDM_CCT_CREATE function module is used to create CCT details.
This report updates the data related to BP in UDM_CCT_ATTR table , but the contact data created is not reflected in Process receivables screen of selected worklist (of customer ) in UDM_SUPERVISOR transaction.
Can anyone help me on this? Is there any other way to create customer contacts or P2P ? As i need to upload this data from legacy system into SAP system.
Thanks,
Archana.

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FSCM - NO Enter customer contact/Telephone icon in UDM_supervisor/Worklist

Hi All,
Subj : FSCM - Enter customer contact or telephone icon in Worklist (UDM_supervisor) screen.
Sometimes when i go into my worklist and process receivables of any customer, i could not see "Telephone" icon or "Enter Customer Contact" icon (is NOT displayed or MISSING from the screen).
This is happening occasionally, not always.
We searched for OSS notes, but no avail.
This is a production issue. timely help is greatly appreciated.

Hello
This thread seems old so may be it has a solution. I am experiencing a similar issue.
We are not synchronizing contact persons from customer master to business partners. We will create the contact persons in business partners locally. I created a contact person in business partner master data screen and assigned a relation with a customer. But then it does not get populated in the 'Get Contact person- Contact person in Coll mngt' pop-up window'
Any thoughts on why this would happen.

FSCM Collections - Customer Contact Result in the Worklist

Hi Experts,
I have implemented FSCM Collections at my client and they have a question regarding the customer contact result in the worklist.
Indeed when one creates a customer contact and generates the worklist again (via transaction UDM_GEN_WL), it seems that the customer contact Results (code & name) disappear (regardless of the result type or settings in customizing).
Do you know how we can prevent these data from being removed from the worklist during the worklist generation ?
Thank you for your answer !

To all who that might interest: I adressed my questions to a SAP consultant and his answer was the following:
> Regarding question 1: when the worklist is generated, why is the Last Contact Date not updated ?
This is controlled by customizing and whether field u2018reachedu2019 is flagged or not in the u2018result codeu2019 settings. If it is flagged, the last contact time and date is updated when the work list is created.
> Regarding question 2: when the worklist is generated, why is the Last Contact Result not updated ?
This is the standard system behaviour and here is an explanation on why that is.
Once you run UDM_GENWL, the customer contact result is set to blank. SAP Development rationale is the following.
During the day, an specialist opens his/her worklist and successfully contacts the customer. The specialist chooses the result u2018customer reachedu2019 and the work item goes to the completed item list. Now the supervisor runs UDM_GENWL during the night and a new worklist is created. The next day, the specialist accesses his/her worklist. If the result of the customer contact is not reset and still has a value u2018customer reachedu2019, the specialist may get confused and not know whether to contact the customer today or not. That is the reason why it was decided to reset the field result of customer contact when the worklist is created.
I guess we can argue on whether it is the right design or not, but it is the standard system behaviour. Having said that, it is possible to add customer specific fields on the work list screen using BAdI UDM_WL_ITEM_DISP_C. This could be used in order to populate a custom field with the u2018customer contact resultu2019. Using FM UDM_CCT_LAST_GET you can get the last customer contact and you can use FM UDM_CCT_RESULT_PROPERTY_GET to get the description of the result code. This is rather easily done but requires some development.

Receiving Custom XML Document over AS2 (HTTPS) - Inbound Processing

Hi All,
Need help in Receiving Custom XML Document over AS2 (HTTPS) - Inbound Processing
External Trading Partner will be able to post the XML Documents to https://<b2bconsolehost>:<b2bconsoleport>/b2b/httpReceiver.
Here is the process flow:
1. External Trading Partner will be posting the XML Documents to https://<b2bconsolehost>:<b2bconsoleport>/b2b/httpReceiver
2. B2B, consumes the Custom XML validates as per the XSD and process it.
3. How to send the ACK back to External Trading Partner if it validates successfully and sent it to 'IP_IN_QUEUE'
4. How to send the ACK back to External Trading Partner if the validation fails after receiving the XML document.
5. Does the External Trading Partner require any certificates to post the XML Documents to https://<b2bconsolehost>:<b2bconsoleport>/b2b/httpReceiver (no need of encryption/decryption)?
6. How to enable the B2B server to accept the HTTPS messages from the Trading Partner (no need of encryption/decryption).
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Amirineni

Hi Nandu, Ramesh,
We have done the set-ups for transmitting a Custom XML Document over HTTP1.1 in B2B.
Our Business Case is as follows:
1. Read the Flat File using BPEL File Adapter
2. Transform the Message in BPEL and send it to B2B
2. Based on the set-ups in B2B, we need to post the XML message to the folliwng URL:-
http://databridge.buy.datastream.net:5555/invoke/dsImport/receiveXML
In the B2B Set-Ups, I have done the following:
Business Protocol name: Custom Document over Internet
Exchange Protocol: AS
Document Protocol: Custom
Transport Protocol: HTTP-1.1
Host name : http://databridge.buy.datastream.net
Port: 5555
I have also deployed the agreement as well as the configuration. The issue that I am currently facing is when I select the configuration in WSIL browser in JDeveloper, I am getting the following error:
"Unable to get schema information for target".
Hence I am not able to map the message in BPEL and send it to B2B.
Could you please let me know the possible causes and if I am missing anything in the set-ups in B2B.
As always, your help and guidance is highly appreciated.
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Dibya

FSCM Worklist - Customer Contact Error

FSCM Worklist - Customer Contact Error
When entering the Customer Contact and trying to save - getting Error
Function Call failed; Could not find UDM_GOS_ATTCH_COMMIT
Basis recently activated
FIN_FSCM_CCD_INTEGRATION
FIN_FSCM_CCD_INTEGRATION_3
but not:
FIN_FSCM_INTEGRATION
Would this be the problem?
Please advise
Thanks
Trevor

Hi trevor did you get a solution for this error? If you did please share.
Thanks,
Rick

How to Create Customer Contact data in SAP CRM

Hi All,
Would want to create Customer Contact data in SAP CRM, could please guide me step by step that how can i create the customer contact data in SAP CRM?
Regards
Avinav

Hello Avinav,
In CRM 6.0 and 7.0 GUI is no more used, you can use WEB UI and login using SALESPRO role to create a contact.
1. Logon to CRM web UI
2. Choose Create Contact from the Navigation bar
3. Enter all the data - Title, first name, last name, account id,
street, stree2, street3, street4, street5, city, postal code, email,
mobile no and website.
4. Press the Save key.
Hope it will help! Please award points in case this helps!
Best Regards
Lata

FDM_COLL01 - Customer list process receivables / Collections Management.

Hi All,
When Arranged,Promised(Residual) and Broken columns are updated / data fetched in T-Code : FDM_COLL01 - Customer list process receivables / Collections Management.
Regards
Sudarshan

I would check the line items.
There will be missing line items, I would check them.
Have you got any noted items, special GL items, items that were cleared in the future?
Also have you activated Head Office display as per Enhancement Package 4 - that could be a reason as well.

Invoices are not getting displayed in the process receivables for a cust.

Dear All.
Collection Management
I have a situation here in prod environment the worklist is displaying the customer and his outstanding balances/all the data when we select that customer and go for process receivables then i cant find any invoices/documents under the invoices tab.
But we have the open invoices in AR for that particular customer, I am wondering how the invoices will get deleted
Can some one help me in this issue..
Thank you,
D vasanth

Hi ,
Based on the requirement , check whether the customer contact has been done carried out for the invoice , then possibility it must have gone out of the worklist , chekc whether the Invoice posted in the AR has been transferred to FSCM collection .

Customer Contact

Hi,
I am working on FSCM 6.4 Collection Management, while i tried to create customer contact and tried to get the contact information from get contact person from the process receivables it is showing blank, i can create it manually but by any means if i could see the contact information as it is available in FI-AR in general data, it is replicated from CRM business partner to FI. Please help me with standard procedure people adopt for the customer contact information in business partner collection management or credit management.
Regards,
Sai

Guru,
Also sent you another message and you are omnipresent in Collections (at least - as I am searching that only).
I am not able to sync ECC-Customer/Contact Person as FSCM-BP/Contact Perso.
And Contact Person doesn't appear in worklist.
Customer created/changed (with a Contact Person) is synced, but, fails when there is a Contact Person.
Seek you kind help.
Thanks,

Report on Customer contact history

Our business has requested for a report on Collection specialist's call history. In other words, when a specialist enters the customer contact information after exiting the process receivables screen it needs to appear in this report.The idea is to monitor the activity of the Collection specialist. To me, it seemed liked a very generic request and was wondering if there was any standard report for this. I know we can build a custom report off of the underlying tables but just thought of checking with this group.

There are reports/ queries available via SAP BI
No standard reports in SAP ECC

Incorrect Open_Amount for credit items in process receivable screen

In Collections Management (UDM_SUPERVISOR, UDM_SPECIALIST) EP4, in the process receivables screen, there are credit items which show open amount (OPEN_AMOUNT field) as '0' even when there is an actual non zero open credit amount for that credit item. This can be checked either by the 'show history button on the process receivables screen for the credit item or via FBL5N transaction.
If a credit memo with an open credit amount and an invoice (lesser $ value than the credit) are matched (using F-32) such that the balance amount is assigned as a residual item on the credit memo, the open amount value becomes '0' where as it should show the actual residual dollar amount of credit.
Please note we have enabled Customer - Disputed Objects which allow the credit items to show as separate line items
Has any one encountered such a situation ? I am not able to understand why would it do that.

Hello Quennie,
Your question is little confusing, as I suppose, by 'Overdue Amount of customer' you might mean "Outstanding Amount of customer".
Actually, the credit limit of a customer is defined in the Transaction FD32 and the field is KNKK-KLIMK and the "Total receivables (for credit limit check)" (in other words, Outstanding amount of customer) is KNKK-SKFOR.
I hope this helps you to prepare a report. Please let me know if my understanding is not correct.
Thanks and regards,
Suresh Jayanthi.

Displaying Customer Contacts in TCODE FBL5N

Hi ,
I need to display Customer Contacts in tcode: FBL5N
this is same as i am getting the Customer Contacts in tcode:FD03
So i need to display data in pop box with ALV with other push buttons on it
so can any one will sujest how to go about it.
Or i need to use any Enhancements for it
if please give me a advice
thank you
Regards
Raghavendra Prasad

Hi,
Implement BTE 1650 (LINE ITEM DISPLAY: Add to data per line ).
Goto transaction FIBF to impplement BTE. You will find this BTE under "Environment - > Info system(p/s).
Refer to this link for more information related to BTEs
https://www.sdn.sap.com/irj/servlet/prt/portal/prtroot/docs/library/uuid/207835fb-0a01-0010-34b4-fef1240ba9b7
This is how you implement BTE.
In FI you can use BTEs (Business transaction evernts). You can use transaction FIBF to implement BTEs. Following are the steps on how you can implement BTE once you are in transaction FIBF.
[1]. first of all you need to find out the suitable BTE for your requirement. There are two kind of interfaces available in SAP for BTEs a). Publish & Subscribe interfaces and b). Process interfaces .
To do this, choose Environment -> Info system (P/S) or Environment -> Info system (Processes). Execute the program. You should enter "A" as the attribute type. You see the respective interfaces with which the R/3 System provides you. Note the key of the interface which you require. ( key is nothing but the '8' digit / character number ). All the iterface comes with sample function module. Once you identify the interface which meet your requirement, double-click it and it will show you the sameple function module.
In your case you will find your BTE under Environment -> Info system (p/s). The BTEs ise,
Key Description
00001650: LINE ITEM DISPLAY: Add to data per line
If you double click any of this, it will show you the sample function moule name. In this case the sample FM is SAMPLE_INTERFACE_00001650.
Note down the key and sample FM name.
[2]. Enter a product using "Settings -> products -> of a Customer. Here you enter the product name in customer name space and give meaningful description. ( do not check "active" check box this time - see step-5 for this ).
[3]. Go to Settings -> P/S function modules or Process function modules -> of a customer. Here you go to either P/S function module or process function module depending of what BTE you are implementing from step-1.
In your case the BTE is from P/S info system you go to "Settings -> P/S function module -> of a customer".
Here you make following entries.
> a) Process ( this key for the interface you selected in step-1 )
> b) Function module ( Enter a custom function module name, here you just give the meaningful name. The function module can be designed once you finish the required settings in transaction FIBF )
> c) The product that you want to use ( this is the product you entered in step-2)
[4]. Now you go to transaction SE37 to design your custom FM. For this you Copy the sample module you note down in step-1 and call it the same as the function module entered in step 3. Fill the source text of the empty function module. Activate the function module.
[5]. Now go to transaction FIBF again and go to the menu path as described in Step-2. Now you active the product you entered earlier by checking "active" checkbox.
[6]. Run the R/3 transaction / program affected and test whether calling your function module works.
Let me know if you have any question.
Regards,
RS

PI Integration between SAP ERP system and Cloud for Customer

Hi,
We have set up integration between Cloud for Customer tenant and our SAP ERP system via PI.
For performing initial load, when we try to activate change pointers for Message types in the SALE transaction, we don't find the MATMAS_CFS and DEBMAS_CFS in the ERP system(IDES ECC 6.0 EhP6).
CODERINT 600(SP1 &2) are installed and BC set COD_BYD_ERP_INT is activated in the system.
Could anyone let us know what are we missing here, so that we can get the message types.
Also we tried using Message type MATMAS for sending a message from ERP to Cloud for Customer. In PI message monitoring, the status shows as 'Processed successfully', however we do not find the message in Business Communication Monitoring in the Cloud system. neither do we see the Business Object created for that Material master.
Please let me know how to debug such a scenario.
Regards,
Sangeeta

Hi Vatsav,
Yes the outbound works now with the following urls with channel id as param. With the 'BusinessSystem used as the sender(COD) business system ID. Thanks for your help and the document
Customer Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerReplication_Send
Customer Address Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessPartnerAddress_Send
Customer Contact Replication
/XISOAPAdapter/MessageServlet?channel=:<business system>:COD_SOAP_BusinessParterContact_Send
Regards,
Sangeeta

Emailing packing list to the customer contact

Hi,
Our business process needs emailing of packing list to the customer.
The packing list output form has been developed using SMARTFORM to print bar codes on it.
We would like to utilize contact person functionality, which is available in the customer master, to store the email id of the packing list recipient.
Can you provide the details of how to send the packing list output to the customer contact using SAP email functionality? Should I need to create a separate output condition type for it?
Thanks in advance.
Regards,
Shiva

Hi Shiva,
Is this through the SMARTFORM print program.
If so...
After calling a SMARTFORM function module. get the spool number from sy-spono.
SMARTFORM output would be in OTF format. then convert this OTF Spool to pdf format using call fm CONVERT_OTFSPOOLJOB_2_PDF or
CONVERT_OTF_2_PDF (Check the fm, I am not sure which one is best).
Output from this fm would be PDF table type tline
Send this pdf file to customer email id using fm 'SO_NEW_DOCUMENT_ATT_SEND_API1'.
Let me know if u need further help.
Reward points.
Thanks
Sampath.

Assignment field in Process Receivables page of collection work list.

Hi Experts,
I have a requirement where I need to show the customer invoice assignment field (ZUONR) in the Process Receivables table in the collection management worklist. Below is the screenshot for more understanding on my requirement. I need to know how can I pull this field from AR to FSCM?
I can pull the data from BSEG table and create an user exit for modifying the structure of the Process Receivables table to include the assignment field.
I am looking for alternative better solution. Any inputs on this will be very helpful.
Regards
Pankaj Pareek

Hi Pankaj.
BAdI UDM_WL_ITEM_CREATE, UDM_WL_ITEM_DISP is very good point to control worlist items but you have to do enhancement to add fields AR list in Process receivables.
1. Append structure into structure FDM_COLL_INVOICE
2. Add Enhancement at the end of functions FDM_COLL_INVOICES_READ & FDM_COLL_INVOICES_READ_CLOSED
You can get more detail of implementation in blog posting named 'Adding fields in the Item level / Invoice level of the Collection management work list' in this area.

SAP FSCM-UDM_Supervisor- BP Process Receivables- Customer contact or P2P ?

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