Increase mailbox active sync connections

One of the users on our SBS 2011 network is getting this sent to their inbox:
You have 10 phone partnerships out of the maximum allowed 10 partnerships. After you reach the maximum, you can't create additional partnerships until you delete existing ones from your
account. To do so, sign in to Outlook Web App, click Options > Phone > Mobile Phones, and delete any unused partnerships.
They have lots of devices connected to the mailbox so I went to run this command to increase it:
Get-ThrottlingPolicy | Set-ThrottlingPolicy –EASMaxDevices
20
However I get this error:
Would anyone know what to do so I can increase the maximum number of connections?
Thanks
Dave

Hi Dave,
How many partnership should be there ?
Exchange will keep any of the old device partnerships that a user has activated in the past. The admin has to delete them. If you get rid one of the old ones you should be good.
Run
Get-ActiveSyncDeviceStatistics
How many partnership do you see there?
Now run
Get-ActiveSyncDevice
How many Partnership do you see here?
You will have to remove all unwanted partnerships first.
Refer to
https://social.technet.microsoft.com/Forums/exchange/en-US/95ca6537-0c74-4c36-b19b-ec647e733722/remove-staleold-active-sync-devices-from-all-mailboxes?forum=exchange2010
http://technet.microsoft.com/en-us/library/dd335068(v=exchg.141).aspx
https://msdn.microsoft.com/en-us/library/office/jj945066%28v=exchg.150%29.aspx
Note : Commands will fail if you us DeviceID's instead of Identity parameter
Binu Kumar - MCP, MCITP, MCTS , MBA - IT , Director Aarbin Technology Pvt Ltd - Please remember to mark the replies as answers if they help and unmark them if they provide no help.

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Hello Pramod,
>>I have an application in which windows handle count keeps increasing
If the windows handle(I assume you mean the object handles in Taks Manager bar) keeps increasing, it should means that the project keeps allocating new objects and does not close/dispose them. I notice that you are using ADO.NET API, I am wondering how you
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Exchange active sync cannot connect to server after migration mailbox user from exchange 2007 to exchange 2013 coexistence

Hello, everyone, my name is rafl
I have a problem with exchange 2013 active sync.
I have installed exchange 2013 coexistence with legacy exchange 2007, I have to migrate user mailboxes: [email protected] from exchange 2007 to exchange 2013.
but any problem with active sync connection on the mobile device after moving mailbox user. I reconfigure the exchange ActiveSync external connection domain (latest.domain.com) on mobile device replacing legacy exchange ActiveSync external connection domain
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the process of moving mailboxes successfully without error.
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access mail from Outlook running normally
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only the results of user migration from exchange 2007 to exchange 2013 which is troubled with exchange ActiveSync connection.
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i have run the activesync test connectivity and get some error :
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A network error occurred while communicating with the remote host.
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Report for all connected Active Sync Devices

Hi,
Can we get a list of all connected active sync Devices from office 365?
(With Mailbox Name, Device Type,OS, Status basically)
Thank You.

Hi Kavindua,
To retrieve the list of devices in your organization that have active Microsoft Exchange ActiveSync partnerships, Please check the cmdlet "Get-ActiveSyncDevice".
Refer to:
Export a list of all ActiveSync accounts and devices to .CSV ,export a list of all enabled users with mailbox sizes
If there is anything else regarding this issue, please feel free to post back.
Best Regards,
Anna Wang

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Hello,
can't figure out what is wrong with our active sync.
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Attempting the FolderSync command on the Exchange ActiveSync session.
Exchange ActiveSync returned an HTTP 500 response (Internal Server Error).
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request-id: c058805f-cfb1-4303-8edc-7962e5cb0d18
X-CalculatedBETarget: internal_servername.domain.com
MS-Server-ActiveSync: 15.0
X-MS-RP: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolVersions: 2.0,2.1,2.5,12.0,12.1,14.0,14.1
MS-ASProtocolCommands: Sync,SendMail,SmartForward,SmartReply,GetAttachment,GetHierarchy,CreateCollection,DeleteCollection,MoveCollection,FolderSync,FolderCreate,FolderDelete,FolderUpdate,MoveItems,GetItemEstimate,MeetingResponse,Search,Settings,Ping,ItemOperations,Provision,ResolveRecipients,ValidateCert
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X-MS-Diagnostics: &Log=PrxFrom:10.224.6.74_V120_HH:mail.domain.com_SmtpAdrs:username%40domain.com_NMS1_St:F_Sk0_Srv:12a0c0d0s0e0r0A0sd_Ers1_Cpo19921_Fet20000_ExStk:H4sIAAAAAAAEAOVWS2%2fjNhC%2bL9D%2fMEcvoAh20r0YiwCq5WwF1HFgedujS5Njmw1FqiRlWP31HVqW5LTZpHFboA9d%2bBBn5vvmRc4kt8aZjY%2bnB75jeotxIm1ea96OD2gLplF7OoCll0bD1dXVLcx%2bL5kyz%2bJUWuTe2DpO0nmJlgWRTnYMCfdyj9AdA9Megg2TCgXQbK%2f08CZ%2bdHtjpYuVj2G5kw7QWmOBJtp4sOitZGuFMSRCyKCBKZB6Ywhwa4ujc0FAoJYo4q%2fencyLzrxFVxrtcAzD5vswhhz51NoxpHmWXg1vRh%2buR9NRBKU1ZK6Ar4fDGxhk9%2fnnu7tVMplM83y1yD59u8zfRyDICTB81zgpr53HovdJjnYvCVP8YI033CjX%2f3vOWcsdQuXQwo4RDe2qzUZyScEA1lCzcrvzjngBAPN%2fxN53gpUTozUdIBMxTZ23FfeLkx8GmfY311CQdrbFTEQQJDpwfbgiIJFK%2bUSp4ESaLesSI1jKAvOSadr8uULnw3pe%2bQi%2bMUYh7WPLb65P%2f95fjj9HLRaNoUEndtpoETyPyZzZfT2ZHwJ4cZHxp%2f5T56sI7iulQhL%2fOAKuQmRzKTBHZvnuBDKC7Ji00tc5J%2b9T6M9WEeRUBnoLnCmFNqP0fwOrJA0bOcU60JkekFceZ0ZISrMjwJYd1fL6JxICQmjrCL7Mtj2ZUSFTdkoqypBEXfCL0tfNiZPZeZ%2fw%2fTHpQu9pmFAlwVSTug2VgKZi6BIInGf8EbxlHMOxS4knBLL%2bBbvf09BnBs%2bFHHg3fckJvaYOqqBQNaXljWdqEboXunbPNsu5DhmP9r8Wwn8jk4uR52yPPUbq2p5pjksT9ineU10VVP5NzdOVQr3AHzOhRbWuS%2bbc90xJwV4D0l3WaYqhU86Ypq5t44%2b3fLVKpSsVqyeK1F1fxx8nFpnH5gYMUo0IJbdnkurqdr1ajXDwJt73xnfhSahSPNleVPrs6h%2bczYGJs9bXZ349MZV%2bsRt%2fiecrlAatT49Wss3d8YXxF7aVvwHXJYZmZk0Kmj%2bDT8qsKc%2fpJoBtN41geqDoYbhUwJGmnCJIGo7yxDns9ynId8gf74ydsUOj9Cw9n0COYEbj2hxOyQ%2fFk%2bU%2fm9Gfhj4xBb2NRfy5FCHa6Utw36KPxlKhP9FvXrH0AgoDXfUvVuhvVf1g7CPa5Y6cIoIgvYCfeZaPxv%2bTZ%2fmvaIx0uvAMAAA%3d_S111_Error:ADOperationException1%3aActive+Directory+operation+failed+on+dc1.domain.com.+This+error+is+not+retriable.+Additional+information%3a+Access+is+denied.%0d%0aActive+directory+response%3a+00000005%3a+SecErr%3a+DSID-031521E1%2c+problem+4003+(INSUFF%5FACCESS%5FRIGHTS)%2c+data+0%0a_Mbx:internal_servername.domain.com_Dc:dc1.domain.com_Throttle0_SBkOffD:L%2f-470_DBL7_DBS1_CmdHC-1477255686_TmRcv08:21:38.3814461_TmSt08:21:38.3814461_TmDASt08:21:38.4126927_TmPolSt08:21:38.4126927_TmExSt08:21:38.4126927_TmExFin08:21:38.4439409_TmFin08:21:38.4595741_TmCmpl08:21:58.381466_ActivityContextData:ActivityID%3dc058805f-cfb1-4303-8edc-7962e5cb0d18%3bDbl%3aMBLB.T%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d8255%3bDbl%3aST.T%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d11%3bDbl%3aSTCPU.T%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d15%3bDbl%3aBudgUse.T%5b%5d%3d78.1279983520508%3bI32%3aMB.C%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d37%3bF%3aMB.AL%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d0.4054054%3bDbl%3aMAPI.T%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d15%3bI32%3aRPC.C%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d37%3bDbl%3aRPC.T%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d15%3bI32%3aROP.C%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d6740924%3bI32%3aMAPI.C%5binternal_servername.e04c7165-79e6-401c-a668-a1ed96a7e951%5d%3d85%3bI32%3aATE.C%5bsrv00.domain.com%5d%3d1%3bF%3aATE.AL%5bsrv00.domain.com%5d%3d0%3bI32%3aADS.C%5bsrv00%5d%3d1%3bF%3aADS.AL%5bsrv00%5d%3d8.6476%3bI32%3aADW.C%5bdc1%5d%3d1%3bF%3aADW.AL%5bdc1%5d%3d0.6981%3bI32%3aADS.C%5bdc1%5d%3d3%3bF%3aADS.AL%5bdc1%5d%3d1.060033%3bS%3aWLM.Cl%3dCustomerExpectation%3bS%3aWLM.Type%3dEas%3bS%3aWLM.Int%3dTrue%3bS%3aWLM.SvcA%3dFalse%3bS%3aWLM.Bal%3d480000%3bS%3aWLM.BT%3dEas_Budget:(D)Owner%3aSid%7eKSVORIS%5cusername%7eEas%7efalse%2cConn%3a0%2cMaxConn%3a10%2cMaxBurst%3a480000%2cBalance%3a480000%2cCutoff%3a600000%2cRechargeRate%3a1800000%2cPolicy%3aGlobalThrottlingPolicy%5F3e976729-4019-4478-bb02-790c76651d0a%2cIsServiceAccount%3aFalse%2cLiveTime%3a00%3a00%3a46.5620819_
X-DiagInfo: internal_servername
X-BEServer: internal_servername
X-FEServer: internal_servername
Content-Length: 5864
Cache-Control: private
Content-Type: text/html; charset=utf-8
Date: Tue, 30 Sep 2014 08:21:58 GMT
Set-Cookie: X-BackEndCookie=S-1-5-21-1715567821-1220945662-1801674531-2707=u56Lnp2ejJqBms/LnMjOycrSyMaaydLLz86c0p7JycfSns6am8bJnsiaxsrOgYHOz9DMz9DNz87L38/Hxc3OxcrH; expires=Thu, 30-Oct-2014 06:21:58 GMT; path=/Microsoft-Server-ActiveSync; secure; HttpOnly
Server: Microsoft-IIS/8.0
X-AspNet-Version: 4.0.30319
X-Powered-By: ASP.NET
Elapsed Time: 20931 ms.
Owa and everything else works fine.

Third party COMODO wildcard sertificate. Owa gives no warnings on SSL.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Additional Details
Elapsed Time: 585 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server mail.domain.com on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=*.domain.com, OU=COMODO SSL Wildcard, OU=Domain Control Validated, Issuer: CN=COMODO RSA Domain Validation Secure Server CA, O=COMODO CA Limited, L=Salford, S=Greater Manchester, C=GB.
Elapsed Time: 562 ms.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
The host name that was found, mail.domain.com, is a wildcard certificate match for common name *.domain.com.
Elapsed Time: 0 ms.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 9/16/2014 12:00:00 AM, NotAfter = 9/15/2017 11:59:59 PM
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Exchange 2007 Active Sync Issue with 1 users mailbox

Good Afternoon,
Server OS: Small Business Server 2008
Exchange: 2007 Standard - Update Rollup 13 SP3
Mobile phone: Blackberry Z10
We are in the process of decommissioning our Blackberry Enterprise Server, and down to one user. I am able to setup Exchange on his new non BES server tied phone, but it will not sync any email, all Meetings, and only some contacts. I have tried
adding this account to an Android phone with the same results. I have numerous times went into EMC and delete the Mobile device, when re-adding the account, everything seems to point to his exchange account being the culprit. I am getting the below
Active Sync error after adding his account. I have Bing / Googled around, and nothing of substance I have found. Thank you in advance!
Log Name: Application
Source: MSExchange ActiveSync
Date: 3/24/2015 2:01:15 PM
Event ID: 1008
Task Category: Requests
Level: Warning
Keywords: Classic
User: N/A
Computer: SISBS.internaldomain.local
Description:
An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case,
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URL=/Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&DeviceType=BlackBerry&User=bbevers&DeviceId=BB3359D356
--- Exception start ---
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message:
Exception level: 0
HttpStatusCode: 200
AirSyncStatusCode: 6
XmlResponse:
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
<Status>6</Status>
</FolderSync>
Exception stack trace: at Microsoft.Exchange.AirSync.FolderCommand.Execute()
at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows...
Exception type: Microsoft.Exchange.Data.Storage.FolderSaveException
Exception message: Unable to save sync state folder Root due to PartiallySucceeded, Property = [0x7c020102] SyncCustomState, PropertyErrorCode = MapiCallFailed, PropertyErrorCode = Properties could not be set.
Exception = Microsoft.Exchange.Data.Storage.AccessDeniedException: Cannot set properties. ---> Microsoft.Mapi.MapiExceptionNoAccess: MapiExceptionNoAccess: Unable to set properties on object. (hr=0x80070005, ec=-2147024891)
Diagnostic context:
Lid: 18969 EcDoRpcExt2 called [length=7783]
Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=88][latency=0]
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropSetProps [10]
Lid: 17082 ROP Error: 0x80070005
Lid: 30561
Lid: 21921 StoreEc: 0x80070005
Lid: 27962 ROP: ropExtendedError [250]
Lid: 1494 ---- Remote Context Beg ----
Lid: 26426 ROP: ropSetProps [10]
Lid: 4559 StoreEc: 0x80070005
Lid: 1750 ---- Remote Context End ----
Lid: 26849
Lid: 21817 ROP Failure: 0x80070005
Lid: 25761
Lid: 1940 StoreEc: 0x80070005
Lid: 25297
Lid: 21201 StoreEc: 0x80070005
at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
at Microsoft.Mapi.MapiProp.SetProps(PropValue[] pva)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.<SetProperties>b__3(PropValue[] propValues)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
--- End of inner exception stack trace ---
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.FlushSetProperties()
at Microsoft.Exchange.Data.Storage.FolderPropertyBag.SaveFolderPropertyBag(Boolean needVersionCheck)..
Exception level: 1
Exception stack trace: at Microsoft.Exchange.Data.Storage.FolderSaveResult.ToException(String exceptionMessage)
at Microsoft.Exchange.Data.Storage.SyncState.Commit(PropertyDefinition[] properties, Object[] values, Int32[] sizes)
at Microsoft.Exchange.AirSync.FolderCommand.Execute()
--- Exception end ---.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MSExchange ActiveSync" />
<EventID Qualifiers="32772">1008</EventID>
<Level>3</Level>
<Task>1</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-03-24T19:01:15.000Z" />
<EventRecordID>4756229</EventRecordID>
<Channel>Application</Channel>
<Computer>SISBS.internaldomain.local</Computer>
<Security />
</System>
<EventData>
<Data>/Microsoft-Server-ActiveSync/default.eas?Cmd=FolderSync&DeviceType=BlackBerry&User=bbevers&DeviceId=BB3359D356</Data>
<Data>--- Exception start ---
Exception type: Microsoft.Exchange.AirSync.AirSyncPermanentException
Exception message:
Exception level: 0
HttpStatusCode: 200
AirSyncStatusCode: 6
XmlResponse:
<?xml version="1.0" encoding="utf-8" ?>
<FolderSync xmlns="FolderHierarchy:">
<Status>6</Status>
</FolderSync>
Exception stack trace: at Microsoft.Exchange.AirSync.FolderCommand.Execute()
at Microsoft.Exchange.AirSync.Command.WorkerThread()
Inner exception follows...
Exception type: Microsoft.Exchange.Data.Storage.FolderSaveException
Exception message: Unable to save sync state folder Root due to PartiallySucceeded, Property = [0x7c020102] SyncCustomState, PropertyErrorCode = MapiCallFailed, PropertyErrorCode = Properties could not be set.
Exception = Microsoft.Exchange.Data.Storage.AccessDeniedException: Cannot set properties. ---> Microsoft.Mapi.MapiExceptionNoAccess: MapiExceptionNoAccess: Unable to set properties on object. (hr=0x80070005, ec=-2147024891)
Diagnostic context:
Lid: 18969 EcDoRpcExt2 called [length=7783]
Lid: 27161 EcDoRpcExt2 returned [ec=0x0][length=88][latency=0]
Lid: 23226 --- ROP Parse Start ---
Lid: 27962 ROP: ropSetProps [10]
Lid: 17082 ROP Error: 0x80070005
Lid: 30561
Lid: 21921 StoreEc: 0x80070005
Lid: 27962 ROP: ropExtendedError [250]
Lid: 1494 ---- Remote Context Beg ----
Lid: 26426 ROP: ropSetProps [10]
Lid: 4559 StoreEc: 0x80070005
Lid: 1750 ---- Remote Context End ----
Lid: 26849
Lid: 21817 ROP Failure: 0x80070005
Lid: 25761
Lid: 1940 StoreEc: 0x80070005
Lid: 25297
Lid: 21201 StoreEc: 0x80070005
at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, Object objLastErrorInfo)
at Microsoft.Mapi.MapiProp.SetProps(PropValue[] pva)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.<SetProperties>b__3(PropValue[] propValues)
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
--- End of inner exception stack trace ---
at Microsoft.Exchange.Data.Storage.MapiPropertyBag.InternalSetProperties(PropertyDefinition[] propertyDefinitions, Object[] propertyValues, MapiSetProps mapiSetProps)
at Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.FlushSetProperties()
at Microsoft.Exchange.Data.Storage.FolderPropertyBag.SaveFolderPropertyBag(Boolean needVersionCheck)..
Exception level: 1
Exception stack trace: at Microsoft.Exchange.Data.Storage.FolderSaveResult.ToException(String exceptionMessage)
at Microsoft.Exchange.Data.Storage.SyncState.Commit(PropertyDefinition[] properties, Object[] values, Int32[] sizes)
at Microsoft.Exchange.AirSync.FolderCommand.Execute()
--- Exception end ---</Data>
</EventData>
</Event>

Hello,
Yes, it means the mailbox is corrupted. The most efficeint way is to rebuild the user's mailbox.
Thanks,
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]
Simon Wu
TechNet Community Support

Why do the number of active JMS connections increase?

Problem
- Number of active JMS connections and current JMS messages increases until the Weblogic instances crash with an OutOfMemory exception
Setup
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Connection connection = this.connectionFactory.createQueueConnection();
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- There are no pending JMS messages which is good
- In our setup, each JMS client is connected to all 4 nodes as the messages are not distributed to all nodes: if a message is put to Queue A but the client is only connected to Queue B, the message is NOT transfered from Queue A to Queue B. We set the parameter "Forward Delay" to 5 seconds with no effects. Is this the normal behavior?
- Not all JMS clients are visible in the Weblogic console under JMS Services -> JMS Servers -> [Server] -> Monitoring -> Active Connections. Which one are visible? Which one are not visible? There are also clients where the number of connections is not zero but stays constant; we know that as several independent clients on different hosts are started and the IP adress is visible in the Weblogic console. Why....?
- What reasons can lead to increasing connections? Is this due to client or server problems? Do we have to acknowledge the message in the onMessage(Message) method of the client JMS consumer? So far as I know, we don't have to.
- Are the increasing number of current messages due to the increasing number of JMS connections?
- May the RECONNECT_POLICY_ALL policy produce this problem?
Any hint is appreciated.
Peter
Edited by: pkeller on 23.10.2008 17:08

To answer the question about the forwarding of messages from one queue to another myself: As mentioned at http://forums.bea.com/thread.jspa?threadID=400000611, the forwarding for queues does only work if all queue consumers are attached to the same queue. This means that our setup is OK.
But the main question is still unanswered: why do the number of active JMS connections increase? I forgot to mention that
- all messages arrive at the clients and that no exceptions are visible in the log
- if you kill the client, the connections are still visible in the Weblogic console!?
Please help as this problem is very urgent.
Peter
Edited by: pkeller on 24.10.2008 09:06
Edited by: pkeller on 24.10.2008 09:10

Io exception: Connection timed out during Active Sync

I received this connection exception during an Active Sync Process.
The exception caused the process to halt for 9 minutes - it then picked again and continued processing accounts.
We are running IdM v5.0 SP6, Tomcat Application Server, and an Oracle 9 Repository.
Any ideas?

Hi,
It seems the query is taking too long and eventually the connection to the database is timing out.
I also believe that you are on the supported database configurations for WLS 10.0 MP1 :-
Link:[http://edocs.bea.com/platform/suppconfigs/configs100/100_over/supported_db.html]
You will also have to look in the weblogic server log for relevant errors like socket exceptions.
Regards.

Connect Exchange email without active sync just as I do on Mac mail on Mac book. Using OWA site.

I am trying to connect my exchange email to my iPhone without using active sync. I am able to connect it to the Mac mail program on my MacBook pro with out ay issues. Can this be done on the iPhone? Please instruct.

Hi,
I have a similar issue, just purchased Iphone4, can't get my enterprise emails because i get the typical "Unable to verify" message. My It guys (which are totally unfamiliar with Iphone because we are a blackberry-organisation ) tried to create an acoount on my iphone with no succes, afterwards they said that our email application is not compatible with iphone and that "we will upgrade it but don't know when".
After googeling (without understanding much ) i found that:
Active Sync is needed for Iphone to get emails, Active Sync works only with Microsoft Exchange SP2.
We have Microsoft Exchange 2003 RTM (6.5.6944.3) so no SP1, no SP2.
Is this the issue why we can't get it work? If yes, is there any other way to get my emails without this ActiveSync?
(we have OWA in case this is usefull).
Thanks a lot!

Apple iPad 6.1.2 10B147 - Active Sync Issues Remain

Hi,
Please correct me ASAP if I am posting this in the wrong area of the discussion forum.
I have a batch of Apple iPad devices that are now connecting to our Exchange 2003 system using Apple iPad iOS 6.1.2 10B147 devices. It would seem that these devices may have the 6.1 Active Sync issue again even though this version was meant to fix the issue.
A couple of users have reported this morning reoccuring calender cancellations, we have also had excessive log growth on Exchange 2007 platform.
Here is the reported "Device Agent" from Active Sync logs:
Apple-iPad3C6/1002.147
Apple-iPad2C7/1002.147
Apple-iPad2C7/1002.147
Apple-iPad3C6/1002.147
Apple-iPad2C7/1002.147
Apple-iPad3C6/1002.147
Here is the reported Device iOS
DeviceOS
iOS 6.1.2 10B147
Does anyone know if Apple has this as a reported bug yet on their fixed version? If not is there an official Apple bug submission process that should be followed?
Regards
Ben Paddick

Hi waddock,
I think that for the most part, iOS 6.1.2 resolved the recurring calendar bug and the significant battery drain issues. With that said, I have had a couple cases of devices still experiencing the battery drain but not the calendar bug. Quick fix is to remove the Exchange mailbox(es) from the device and re-add it. If there are any existing accounts that use Exchange ActiveSync (I think Hotmail and legacy GoogleSync), I just remove and add them back to just in case.
I suggest checking here for periodic updates on what's going on with EAS (Exchange ActiveSync) and 3rd party devices like Apple:
http://support.microsoft.com/kb/2563324
I assume you're an on-premise environment, so to mitigate short-term, you may want to think about blocking certain devices on certain operating systems using your Device Access Settings in Exchange for mobile devices.
For feedback for Apple, you can do it a couple ways. This is the internet facing site:
http://www.apple.com/feedback/
Or you can create an Apple Developer account (or Apple IT program if you have an enterprise agreement with them) and start submitting feedback during your testing (i.e. beta versions of iOS):
https://developer.apple.com/
Hopefully this helps!

Exchange active sync not requesting advanced setup details

hi - we have exchange 2010 with active sync 14.1 we have many types mobile devices connected using active sync including iphone and android. when we previously added any account onto a phone we always had to add the advanced setup manually during
the setup i.e. mail server and domain. now these details are added automatically after adding email and password. This seems less secure and i need to find how to stop this.
Thanks

Hi ,
This is normal behavior in exchange because of autodiscover feature and it is making up the things easier during new account configuration on mobile devices.
After giving up the user name and password ,autodiscover is the feature which will bring up the remaining settings that you mentioned .
We will discuss in terms of security view .
1.User's password would be confidential .
However in worst cases someone might know about anyone's password and email address then on such case there would be chance to configure that particular account in any of the mobile devices.
We can control the above scenario too.
In exchange Active sync organisation settings we have an option to set the DefaultAccessLevel to quarantine for the devices.So that administrator can decide to allow or block the active sync device which is trying to connect to exchange.
Reference Link : http://exchangeserverpro.com/preventing-new-activesync-device-types-from-connecting-to-exchange-server-2010/
Note : If your existing exchange organisation is having active sync devices configured in use then before changing the "Defaultaccesslevel" to quarantine we need to make sure existing active sync device ID'S are added to the corresponding mailboxes
-ActiveSyncAllowedDeviceIDs
Thanks & Regards S.Nithyanandham

E6 & Exchange Active Sync (Gmail). Emails received...

Hello I have the E6 with Belle Refresh and I am having problems with exchange mailbox (Gmail).
I have configured it properly and all my emails and contacts and calendar items are syncing properly.
Actually it's the second Nokia E6 that I have and I am very familiar with it.
But the new emails are not really arriving in time. It can take up to 15 minutes to arrive althouh it is set to always on in daytime. I am attaching the exchange log so you can figure out
05/09/2012 17:19:50 Mail for Exchange Build : 1.00.000
05/09/2012 17:19:50 Device Software Version: 111.140.0058
2012-08-01
RM-609
(c) Nokia
06/09/2012 09:00:26 AUDT Timer expired
06/09/2012 09:00:26 Entering Peak Time
06/09/2012 09:00:26 Profile Info
Peak sync schedule: Always on
Peak sync days: Mo,Tu,We,Th,Fr,Sa
Peak start time 09:00 - Peak end time 21:00
Off-peak sync schedule: Manual
Peak sync while roaming: No
Off-peak sync while roaming: No
Heartbeat interval: 7
Access point: 4097, Destination: Internet
Secure connection: Yes
Port number: 443
E-mail sync: Enable
If conflict: Device wins
Remove email older than: 1 day
Calendar sync: Enable
If conflict: Device wins
Initial sync: Delete items on phone
Remove entry older than: 2 weeks
Contacts sync: Enable
If conflict: Device wins
Initial sync: Keep items on phone
Tasks sync: Disable
Junk E-mail,Sent Items,[Gmail]
06/09/2012 09:00:30 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:00:30 PING Command Requested
06/09/2012 09:00:37 start E-mail sync
06/09/2012 09:00:40 Deleteing Message 536871028 from Folder 268435563
06/09/2012 09:00:41 server->client adds=1 changes=0 deletes=1 fails=0
06/09/2012 09:00:41 end E-mail sync
06/09/2012 09:00:41 start Calendar sync
06/09/2012 09:00:42 end Calendar sync
06/09/2012 09:00:42 start Contacts sync
06/09/2012 09:00:44 end Contacts sync
06/09/2012 09:00:44 start [Gmail] sync
06/09/2012 09:00:45 end [Gmail] sync
06/09/2012 09:00:46 start Sent Items sync
06/09/2012 09:00:48 end Sent Items sync
06/09/2012 09:00:48 start Junk E-mail sync
06/09/2012 09:00:50 end Junk E-mail sync
06/09/2012 09:00:50 Sending a Ping to the server
06/09/2012 09:00:50 Heartbeat interval is 7 minutes.
06/09/2012 09:05:26 CurrentJob is PingAuto. JobId=41
06/09/2012 09:08:21 Timer expired while waiting for HTTP response
06/09/2012 09:08:21 Exception during Ping.
06/09/2012 09:08:21 HTTP Server Error 408 : Request Timeout
06/09/2012 09:08:21 Sending a Ping to the server
06/09/2012 09:08:21 Heartbeat interval is 5 minutes.
06/09/2012 09:08:27 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:08:28 Sending a Ping to the server
06/09/2012 09:08:28 Heartbeat interval is 5 minutes.
06/09/2012 09:10:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:13:31 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:13:31 Sending a Ping to the server
06/09/2012 09:13:31 Heartbeat interval is 7 minutes.
06/09/2012 09:13:32 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:13:32 Sending a Ping to the server
06/09/2012 09:13:32 Heartbeat interval is 7 minutes.
06/09/2012 09:15:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:20:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:21:03 Timer expired while waiting for HTTP response
06/09/2012 09:21:03 Exception during Ping.
06/09/2012 09:21:03 HTTP Server Error 408 : Request Timeout
06/09/2012 09:21:03 Sending a Ping to the server
06/09/2012 09:21:03 Heartbeat interval is 5 minutes.
06/09/2012 09:21:08 Server indicated heartbeat failed, but next attempt should succeed
06/09/2012 09:21:08 Sending a Ping to the server
06/09/2012 09:21:08 Heartbeat interval is 5 minutes.
06/09/2012 09:25:27 CurrentJob is PingAuto. JobId=41
06/09/2012 09:26:11 Ping response received, no updates. Re-issuing ping.
06/09/2012 09:26:11 Error occurred during Ping: -15052.
06/09/2012 09:26:11 Exception during Ping.
06/09/2012 09:26:11 Mail For Exchange Error -15052
06/09/2012 09:26:11 Set SimulateAlwaysOn mode : 1
06/09/2012 09:30:31 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:30:39 start E-mail sync
06/09/2012 09:30:40 end E-mail sync
06/09/2012 09:30:40 start Calendar sync
06/09/2012 09:30:41 end Calendar sync
06/09/2012 09:30:42 start Contacts sync
06/09/2012 09:30:43 end Contacts sync
06/09/2012 09:30:43 start [Gmail] sync
06/09/2012 09:30:45 end [Gmail] sync
06/09/2012 09:30:45 start Sent Items sync
06/09/2012 09:30:46 end Sent Items sync
06/09/2012 09:30:46 start Junk E-mail sync
06/09/2012 09:30:48 end Junk E-mail sync
06/09/2012 09:45:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 09:45:39 start E-mail sync
06/09/2012 09:45:41 end E-mail sync
06/09/2012 09:45:41 start Calendar sync
06/09/2012 09:45:42 end Calendar sync
06/09/2012 09:45:43 start Contacts sync
06/09/2012 09:45:45 end Contacts sync
06/09/2012 09:45:45 start [Gmail] sync
06/09/2012 09:45:46 end [Gmail] sync
06/09/2012 09:45:46 start Sent Items sync
06/09/2012 09:45:48 end Sent Items sync
06/09/2012 09:45:48 start Junk E-mail sync
06/09/2012 09:45:50 end Junk E-mail sync
06/09/2012 10:00:32 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:00:40 start E-mail sync
06/09/2012 10:00:42 end E-mail sync
06/09/2012 10:00:43 start Calendar sync
06/09/2012 10:00:44 end Calendar sync
06/09/2012 10:00:44 start Contacts sync
06/09/2012 10:00:46 end Contacts sync
06/09/2012 10:00:46 start [Gmail] sync
06/09/2012 10:00:48 end [Gmail] sync
06/09/2012 10:00:48 start Sent Items sync
06/09/2012 10:00:50 end Sent Items sync
06/09/2012 10:00:50 start Junk E-mail sync
06/09/2012 10:00:52 end Junk E-mail sync
06/09/2012 10:15:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:15:40 start E-mail sync
06/09/2012 10:15:42 end E-mail sync
06/09/2012 10:15:42 start Calendar sync
06/09/2012 10:15:44 end Calendar sync
06/09/2012 10:15:44 start Contacts sync
06/09/2012 10:15:46 end Contacts sync
06/09/2012 10:15:46 start [Gmail] sync
06/09/2012 10:15:47 end [Gmail] sync
06/09/2012 10:15:48 start Sent Items sync
06/09/2012 10:15:49 end Sent Items sync
06/09/2012 10:15:50 start Junk E-mail sync
06/09/2012 10:15:51 end Junk E-mail sync
06/09/2012 10:30:33 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:30:40 start E-mail sync
06/09/2012 10:30:41 end E-mail sync
06/09/2012 10:30:41 start Calendar sync
06/09/2012 10:30:43 end Calendar sync
06/09/2012 10:30:43 start Contacts sync
06/09/2012 10:30:45 end Contacts sync
06/09/2012 10:30:45 start [Gmail] sync
06/09/2012 10:30:47 end [Gmail] sync
06/09/2012 10:30:47 start Sent Items sync
06/09/2012 10:30:49 end Sent Items sync
06/09/2012 10:30:49 start Junk E-mail sync
06/09/2012 10:30:51 end Junk E-mail sync
06/09/2012 10:45:34 Connected to connection method named COSMOTE internet with type Packet Data
06/09/2012 10:45:41 start E-mail sync
06/09/2012 10:45:44 end E-mail sync
06/09/2012 10:45:44 start Calendar sync
06/09/2012 10:45:46 end Calendar sync
06/09/2012 10:45:46 start Contacts sync
06/09/2012 10:45:48 end Contacts sync
06/09/2012 10:45:48 start [Gmail] sync
06/09/2012 10:45:50 end [Gmail] sync
06/09/2012 10:45:50 start Sent Items sync
06/09/2012 10:45:52 end Sent Items sync
06/09/2012 10:45:52 start Junk E-mail sync
06/09/2012 10:45:55 end Junk E-mail sync

OK, since nobody is actually bothering to help out I will try and clarify more things after extensive testing.
I flashed again the phone with fresh Belle Refresh and tried again. Same problem, for beginning exchange active sync works fine with Gmail but after some time or even after a day it still goes back to receiving mails after fifteen minutes.
I thought it might be some compatibility problems with Gmail so this time I tried native exchange server (office 365 exchange online). Same scenario here, working fine at the beginning but as time goes by I mails received after fifteen minutes.
I noticed also that the internet connection symbol is not active in the screen but it gets active every fifteen minutes and then goes off again by itself.
I studied the admin_log.txt file to see what is going on and I think I have found the problem
25/09/2012 18:46:11 Mail For Exchange Error -15052
25/09/2012 18:46:11 Set SimulateAlwaysOn mode : 1
(at this time I was in an office building with poor mobile network coverage)
So for some reason when the phone cannot connect to the server it simulates an always on mode which means it will check the server every 15 minutes.
So when I power on the phone everything works fine, when for some reason there is no connection to the provider (for example I go into an elevator or work in the basement and get into the subway) the mail for exchange client in the E6 thinks there is generally problem with the connection or the server and sets simulation to check every 15 minutes.
Ok with this, but when I come out back to an area with mobile network connection the exchange client on E6 does NOT resume the proper always on connection and just keeps checking for mails every 15 minutes until i reboot the phone.
I hope this can clarify the situation and I trully hope someone can come out and help a bit.
Thanks

Exchange active sync not loading emails?

Hi I am currently using a Samsung Note 2 and i've added my Company email account successfully using Microsoft Active Sync options in Email settings.
however when i go to look at emails, the inbox just stays on "loading..." indefinitely and does nothing.
Does anyone have any ideas why my phone will not pull emails?
thank you!

Hi ,
This is normal behavior in exchange because of autodiscover feature and it is making up the things easier during new account configuration on mobile devices.
After giving up the user name and password ,autodiscover is the feature which will bring up the remaining settings that you mentioned .
We will discuss in terms of security view .
1.User's password would be confidential .
However in worst cases someone might know about anyone's password and email address then on such case there would be chance to configure that particular account in any of the mobile devices.
We can control the above scenario too.
In exchange Active sync organisation settings we have an option to set the DefaultAccessLevel to quarantine for the devices.So that administrator can decide to allow or block the active sync device which is trying to connect to exchange.
Reference Link : http://exchangeserverpro.com/preventing-new-activesync-device-types-from-connecting-to-exchange-server-2010/
Note : If your existing exchange organisation is having active sync devices configured in use then before changing the "Defaultaccesslevel" to quarantine we need to make sure existing active sync device ID'S are added to the corresponding mailboxes
-ActiveSyncAllowedDeviceIDs
Thanks & Regards S.Nithyanandham

Active Sync Issue in Exchange 2003

What is the limit of concretion connection on Active sync exchange 2003 server with single front-end server and single copy mailbox cluster.

Hi,
Please refer to the following forum to get professional support:
Exchange Previous Versions-Mobility and ActiveSync
http://social.technet.microsoft.com/Forums/exchange/en-US/home?forum=exchangesvrmobilitylegacy
Thank you for your understanding and support!
Best Regards,
Amy Wang

Active sync policy - device encryption

Hi
We have a exchange 2007 server with active sync. We have enabled the actrive sync policy device encryption. But when i try to sync with my android HTC desire who dosent have device encryption support it works anyway and i can sync emails etc. Must I
do someting else to enforce that active sync policy? Allow non-provisonable devices is not checkt.

“The iPhone 3GS supports device encryption, and is the first version to do so. Previous iPhone models, including the iPhone 3G, do not
support device encryption. Additionally,
before iPhone OS 3.1, these devices did not communicate their policy status correctly, resulting in the devices being able to connect to Exchange Server, even if your Exchange ActiveSync policy required device encryption and did not allow non-provisionable
devices”
---------Refer to <Exchange
ActiveSync and iPhone OS 3.1>
According to the article above, if the device doesn’t support encryption, it would not apply the policy correctly. Also, the non-allowed
device can’t be prevented from accessing the mailbox
“Device encryption enabled: This setting enables encryption on the device.
Not all devices can enforce encryption. For more information, see the device and mobile operating system documentation”
---------Refer to <Understanding
Exchange ActiveSync Mailbox Policies>
So, you need to contact the manufacturer of the mobiles, and confirm if the device support device encryption
Workaround: Add the allowed device ID to all current phone users so that they can only synchronize the mailbox with specific devices. For all other users who don’t have the device
currently, you can add a fake device ID to prevent the initial synchronization, and add the correct ID when you confirm that the phone supports device encryption (Reference)
Notes: If you have exchange 2010, you can set quarantine for all the devices that
try to synchronize as Rich said. Then, approval message can be sent to you. if you confirm that the device support device encryption, a simple click on approval message will allow the synchronization to proceed again
“Currently, only the storage card can be encrypted on devices running Windows Mobile 6.0. We recommend that you don't
use this setting and use the RequireStorageCardEncryption parameter instead”
---------Refer to <New-ActiveSyncMailboxPolicy>
James Luo
TechNet Subscriber Support (http://technet.microsoft.com/en-us/subscriptions/ms788697.aspx)
If you have any feedback on our support, please contact
[email protected]

Increase mailbox active sync connections

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