Increase on Monthly Payment?

This month I was notified through a new bill from ATT that the service which was 157 dollars is going to 207 dollars. This is very disturbing as:
                  1.   ATT did not communicate that the price was to increase. This took away the
                        purchasing power of the user as it gave no time to purchase around.
                  2.   An increase of almost 50% is very unfair to a loyal customer. As such, now a loyal
                        customer will be forced to purchase services else where.
                  3.   Comcast provides more and better service with faster internet and superb HD TV
                         signal for $100 / mo, NO CONTRACT.
Guess is time to move service and accuont else where.
Suggest ATT starts listening to customers to avoid loosing market share.
Thanks,
Sil
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Were you on a contract w/a discount off the regular price? If so, it ended and you got billed regular prices, not a price increase as you portray, only true increases come on the Feb billings. It was up to you to remember that and when it would occur (6 months, 1or 2 years from install).
Don't kid yourself about the teaser rates at Comcrap and if you look closely, some things will go up in the 2d year w/them.
Edit: Contact Retentions to see if you can get price help. Recent reports they have tried to upsell users then discounted that. Not giving $$ off on current services.
Chris
Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Similar Messages

Huge increase in monthly payments AND billed for w...

I moved back to BT for calls a couple of years ago and set up a monthly payment plan to help with the cost as I'm on a low income. In March I also signed up for BT Broadband. My payments up until then had been £45 a month, BT anytime plan ( I use about £12 a month on non-inclusive calls to mobiles) I thought this was high just for calls but was told this was as low as they would allow. On checking my online account recently I discovered that the monthly payment has now increased to £81!? I knew that adding the Broadband would increase the payment but almost double it??
This was apparently due to the way BT now bill. Fair enough but surely it's unfair to pass on such a huge increase in payments for something BT have chosen to do - and with little notice.
Anyway, long story short - I decided to allow a couple of these £81 payments to come out of my account so as to clear what was a £36 CREDIT and is now a £124 Debit, due to the changes, and then call and ask if the payments could be reduced.
Imagine my anger when checking my bank account the other day to discover that BT had tried to debit £82 from my account for the WHOLE BILL AMOUNT! Unfortunately I did not have the money in the account and the direct debit was returned - leaving me with a £30 bank charge for a returned debit that should not have been taken in the first place. I phoned CS an was told 'sorry, our mistake'.
Where do I stand with regard to having this charge reimbursed to me? I cannot afford to lose £30 due to BT's incompetence.
Could a mod please look into this for me and let me know how I can reclaim the bank charge? And is there any chance my monthly payments could be reduced?
Thank you.

Hi onlythebun
I'll be happy have a look into this and see whats going on.
Could you email me at [email protected] with your BT account and telephone number please along with a link back to this thread.
Cheers
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
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Can't increase monthly payments online

I've just tried to up my monthly payments online but I got an error message and was advised to drop the payment amount instead of increasing it.
I guess it's because I have a good credit balance at the moment, but the thing is, I know I have used a lot of BBtalk calls and extra broadband usage recently and expect to for the foreseeable future so I want to increase the monthly payments now rather than be faced with a large bill later on.
Has anyone else encountered this problem?
Del.
Solved!
Go to Solution.

Hi Djh22
It's not really how direct debits work on the Monthly Payment Plan system, on this system you don't really get a bill its more of a statement as because your on Direct Debit you don't receive things like reminder bills.
If you really want to increase the amount I can try to do this for you but the system does tend to decrease again if there is a high credit balance on the account.
Either way if you email me at [email protected] with your account details and the amount you would like me to increase it to.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Increase in monthly direct debit

I got my may bt bill for phone & broadband today and it was slightly higher than usual. BT have said they are going to increase my monthly payments from £43 (which was the figure they advised I pay each month) to £76.50 a month.
This is too high a sum for me to reasonably afford each month. Can my monthly repayment not be set at a more realistic figure at around £55?
Thanks for your help.
Solved!
Go to Solution.

Hi gibson971,
Depending on how much the credit or debit balance is increasing by, the Monthly Payment Plan amount is reassessed regularly and changed accordingly.
I'll take a look at your account and send you an email shortly with more details relating to your own Monthly Payment Plan amount to see what we can do here.
Thanks,
Stephanie
Stephanie
BTCare Community Manager
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post. If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Increased monthly payments

Hi,
I have problem.
The BT increased my monthly landline payments from £12.something to £21.50, based on my bill from October.They are saying it was 46.50, but I`have never used my landline.they even chargin me £1.5, that I didn`t make 2 calls a month. Only for internet conection. I sent them email, it must have been a bill or payment for 3 months together. Now I`m demanding my money back, but only thing they can do, is to lower my monthly payments to £14.
They ignoring my quetions where did they get that £46.50, and if they will pay me money back.
Where can I complaint?
Is there anywere else,where I can complaint?
Thanx.

This is what I used, all my calls.
Sun 17 Oct 10
16:54
48:09
£0.000
Sun 10 Oct 10
16:21
30:01
£0.000
Sun 10 Oct 10
15:55
26:10
£0.000
Sun 10 Oct 10
15:34
2:04
£0.000
Sat 09 Oct 10
15:17
10:43
£0.000
Sun 12 Sep 10
13:52
28:42
£0.000
Sun 05 Sep 10
14:30
58:42
£0.000
Sat 28 Aug 10
15:43
53:10
£0.000
Sat 28 Aug 10
13:09
16:55
£0.000
Sat 28 Aug 10
12:44
18:54
£0.000
Sun 08 Aug 10
14:40
37:54
£0.000
And this is what they replied:
The monthly payment amount is consistently being monitored by the system. Every time your quarterly bill goes higher or lower than 2 time your monthly payment the system automatically changes the payment amount by 30-35%. In your case the the November bill was £46.34 in debit which is more than twice your monthly payment of £12.79. This is why the monthly payment was changed by approximately 35% which confirmed on the first page of your bill(03/11/2010).
Of course my quaterly bill will be 2x higher than monthly paument!!! It`s for 3 months!

Why have my monthly payments increased?

why have my monthly payments increased?

Hi sallyb89
You signed up in February 2013 for a promotional price that is valid for the first 12 months. After the promo period your plan renews at the regular price. An email is sent 30 days before your annual renewal date with details of the price for the next 12 months - perhaps it went into a spam/junk folder?
Kind regards
Bev

Re: Can't increase monthly payments online

SORRY HAD TO COME THROUGH YOUR POST TO ASK QUESTION DONT REALLY UNDERSTAND HOW TO USE FORUM . ANYWAY 6 JUNE CONTACTED BT ABOUT CHANGING BILL DATE FROM 22 TO 30 OF MONTH SAID I COULDNT DO IT COS I PAY IN FULL EVERY MONTH ANYWAY THEY SUGGESTED I CHANGE TO MONTHLY PAYMENT PLAN AND PAY 70 POUND MONTH I WAS CONCERNED COS I DO TAKE BOX OFFICE FOR KIDS AND DONT WANT TO HAVE ANY ARREARS ANYWAY RECIEVED EMAIL THIS MORNING AND THEYVE UPD MY BILL TO 107 A MONTH COS THEY SAY I WONT BE PAYING ENOUGH . PHONED THEM WAS TOLD I HAD TAKEN OUT A QUARTERLY BILL WHICH I KNOW NOTHING ABOUT TOLD THEM I WANT TO CANCEL THEY SAY CANT UNLESS I PAY 213.93 YET I ONLY PHONED THEM ON 6 JUNE AND MY LAST FULL BILL WAS ON 22 MAY PAID IN FULL YET CHARGING IN ADVANCE TILL 6TH SEPT . HELP ANYBODY PLEASE

Try an online chat, they may be able to help. Use this link
https://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
If they can't help you could contact the forum moderators who are a BT UK based team and they may be able to help. They can take 3 working days to respond. Contact them by using this link
https://bt.custhelp.com/app/contact_email/c/4951
As an aside can you please take your typing off capitals. It is difficult to read and is considered as shouting on forums.

Income Tax Increasing each Month

Hi All,
While running Payroll. In June 2011 the Income Tax is 1480/- INR, While we run for July its become 1538/-, in Aug 2280.
Income Tax is Increasing each Month.
I am not aware why this is happening.
Need Help.
Thanks and Regards
Ravi Narayan Padhi
Edited by: Ravi Narayan Padhi on Mar 5, 2012 10:24 AM

Hi,
Might be maintaining every month Other additional Irregular wage type?
Check employee Earnings Specially Irregular payments such as Over time, Comp off compensation etc.
Or Do have written Any custom rules for Cummulation. those cummulation amount adding every month to taxable income.

Is this how to treat your loyal customers !? (Massive increase in monthly charges!)

So I've been with Verizon for 2 years now and my services are up for renewal.
I decided to go to the Verizon website to check out what renewal / upgrade options were available to me. The usual prompt to talk to a CSR came up and thought what the hell, lets see what they can do for me.
The conversation started with them thanking me for being a loyal customer to Verizon, but then the conversation took a turn for the worst. Not so much with the agent but more of what he could or as the case is NOT offer me.
The CSR first informed me that I could have exactly the same package as I have now for an increase of just $10 m/o. I was even informed that my internet speed would increase from 35mb to 50mb.
However this was incorrect !
My current Triple Pay pack (purchased 2 years ago) was $109.99 m/o. I also have Multi Room DVR ($39.99 m/o) along with HBO ($16.99) With taxes etc my monthly bill is $186 ish.
After a long conversation with the CSR it appears that TRIPLE PLAY is now a whopping $154.99. For me that's nearly a $50 increase !
Add to this the $39.99 for multi room and an increased price for my HBO service of $19.99 and my monthly payments jumps from $186 to $219, an increase of $30.
This also includes the $5 monthly discount.
What I thought would be a painless transition to a new contract as now turned into me considering leaving Verizon. I can't justify paying $30 + taxes extra each month for the same services I've had for 2 years !
Is this really how Verizon say "Thanking for being a loyal customer"....
This is not a complaint against the CSR agent. Infact they were really helpful, its more a complaint about the treatment of so called "Loyal" customers !

OK.. I'm thinking of taking this further as surely this is false advertising !
On the front page of MY VERIZON
Note that it states "LOCK IN YOUR CURRENT BUNDLE DEAL PRICE FOR 2 YEARS !!!!"
OK, so heres is my current bundle deal ! as seen on my bill....
So why cant you do exactly what your website is telling I can.
Instead the CSR tries to sell my a bundle deal at $154.99 m/o !

Confused by increase in Monthly Direct Debits

Hi all.
Being a newbie, I'm sure this topic must have been raised in the past.
As a new BT customer, I was paying Monthly Direct Debits of £23.50 to cover my contract for Unlimited Evening and Weekend Plan plus BT Total Broadband Option 1.
After 6 months, I have just received a bill advising me that my Direct Debits would increase to £38.00 per month (a rise of 62%!).
Having been unable to get through to an advisor on the phone, I thought I'd do a little research on the web. I found the BT Help topic "Why has my Monthly Payment Plan amount changed?", which lays out the way the bill is calculated:
Monthly Rental Charges + Last quarter usage divided by 3 + Outstanding charges divided by 6 = Monthly Payment.
In my case, this would be: £23.43 + £3.51/3 + £5.44/6 = £25.51 per month.
Therefore, I'm a little confused, not to mention rather annoyed that my Direct Debits have been increased to £38.00pm, when £26.00pm would seem more reasonable!
Any help would be appreciated.
Martin

Hi Martin,
Having the same kind of problem with BT...you are not alone!
I signed up to BT Vision back in October10 where the nice salesman told me for the package i was having (phone, broadband and tv) I would be paying £51 a month based on my previous phone usage (this figure was worked out for 3 months in advance). After a few initial teething problems all went well until after 3 months BT then tell me my payments were jumping to £88.50 a month without any explanation (my phone usage had not changed in any way during this time). Another 3 months pass, where in the meantime I had paid BT a total of £265.50 but my bill says I only owed them £151.51 so I was in credit by £113.99. BT still wanted to carry on charging me £88.50 even though that was way over what I should be paying. After cancelling the direct debit ( which was an arduous process over the phone talking with their overseas billing department) I have now received a bill for £50+ .....where has my £113.99 credit disappeared?....wits end?....tearing my hair out?....pulling teeth?...all could be used to describe the BT billing experience. The scary thing is BT would of quite happily carried on taking £88.50 out of my account every month and not done a thing.....but if i wasn't paying enough they would be quick to up my payments. Also they are sitting on my £113....along with doubtless other customers overpayments and getting a nice little bit of interest off it. Unfortunately I am tied into an 18 month contract with them and whilst I cant fault the services they provide (although my broadband usage goes near my 40 GB limit which astounds me because we only use the internet for the usual things e mails you tube etc. but thas another forum issue!) i would quite happily just get a freesat box and another internet provider because it seems BT just dont care!
rant over ...well at least till i try to ring BT later!
Pete

My Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

my Creative Cloud subscription has expired, and I assigned the monthly payment, but I can not open any progam creative cloud, I need help how to solve this problem

Carlos-
Start by signing out and back in to see if it will see the subscription:
How to sign in and sign out of creative cloud (activate/deactivate)
If the apps are installed fine and close after launch see this link:
CC applications close immediately after launch
If the problem is something different, please let us know the error you see or what is happening on the screen so we can advise you on a solution
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Hi there, I made the monthly payment for the Adobe apps, i managed to download Illustrator and Photoshop but can't seem to download Indesign. It says that "file seems to be corrupted... try later". How do I solve this problem?

Hi there, I made the monthly payment for the Adobe apps, i managed to download Illustrator and Photoshop but can't seem to download Indesign. It says that "file seems to be corrupted... try later". How do I solve this problem?

Hi shuster9,
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Could you please clear the TEMP from your computer and then retry.
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Manish Sharma

I missed my monthly payment due to insufficient funds. How do I fix this?

I missed my monthly payment due to insufficient funds. How do I fix this?

Make sure you have the funds in the account for that card, and Adobe will take care of it. They will keep trying until either you cancel the account or the payment has been made.

Paid bill and switched to monthly payments...

Hi, I just paid my bill in full and have now swtiched to monthly direct debits to avoid the payment charges. My question is this, as I was billed in advance for line rental etc, when will BT start collecting the monthly payments, as surely I am now in credit for 3 months? Will they just collect any call charges for the next 3 months?
Thanks in advance

If you have moved to the Monthly Payment Plan (quarterly bills with regular monthly payments), your monthly payment should include line rental, package costs and call charges. This means that you will have more or less paid the next bill by the time it arrives. (There will be some discrepancy because call charges vary, but this is catered for by subsequent reviews of your monthly payment.)
On the other hand, if you have changed to monthly billing, I would expect the next 3 bills to be for calls only and subsequent ones to include a month's line rental and package charges in advance. But you don't always get what you expect, and in this case I would check with BT via Live Chat.
You can click the white star next to this message if you think it was helpful.

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card

I think i got ripped off by this verizon store , I got the 4 line $140.00 edge plan, which I had to pay for the phone in monthly payment, i did the math it was 268.00 total.. At check out this guy charge me $50.00 care package for each phone and sim card which was $10.00 , $25.00 set up with TCP and he said the rest was tax. I had to pay $474.36.. my brother went to costco and did the same verizon deal he didn't have to pay anything...

Welcome to this forum.
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Increase on Monthly Payment?

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