Incredibly low speeds, assistance needed

My broadband has been incredibly slow for the last week and it's becoming more than an annoyance now.
Simple Web pages like Facebook, Google, youtube and email take minutes to open, old dial up style. I'm posting this from my phone as the forum just doesn't load.
I have a wired connection to my PC but slow speed is affecting all devices, phones which are connected through wiFi and laptops/consoles which are also wired.
Gaming doesn't seem to be being affected still running normally.
BT performance test on wired connection.
1st test
Down: 3.88
up: 0.99
ping: 39
2nd test re run
Down: 8.06
UP: 0.97
Ping: 45
Any help would be appreciated as I'm pretty stiuk on what to do or if there even is anything I can do.
Thanks Nick

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
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Incredibly low speeds, ongoing for numerous years.

Have had countless problems with BT from line being installed a month late to being put on wrong exchange and at my previous address where speed was also the issue had around 10 engineers over a 4 year period.
The issue after a house move in August is exactly the same. The speed, I see most people complaining onother threads about what i would consider an amazing DL speed (2MB), our actual DL speed is around 40-100KBPS, and speed tests run at around 0.4MB, with 3 avid gamers in the house and numerous downloads a day going on. I thought posting on here may help as get some progress on line speed increase as surely this is not the maximum attainable by any BROADBAND connection, dial-up speeds were advertised higher than the connection we are getting at the moment, now i know most will say move closer to an exchange or something unhelpful but looking for any sort of help i can gear, here are stats from home hub:
We are also plugged in to the test socket.
Connection Information
Line state:
Connectedppp0_0
Connection time:
0 days, 09:57:38
Downstream:
1.054 Mbps
Upstream:
376 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.3 Annex A
Latency type:
Fast
Noise margin (Down/Up):
3.1 dB / 4.9 dB
Line attenuation (Down/Up):
71.2 dB / 45.8 dB
Output power (Down/Up):
15.2 dBm / 12.6 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
247 / 264
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
74 / 94
Error Seconds (Local/Remote):
238 / 94

no noise on a quiet line test, has always been plugged into the test socket with ONLY ADSL filter on, as the front part of box is only attatched by screws, and here are bt speed test results:
1. Best Effort Test: -provides background information.
Download Speed
0.09 Mbps
0 Mbps
1 Mbps Max Achievable Speed
Download speedachieved during the test was - 0.09 Mbps For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps. IP Profile for your line is - 0.92 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.18 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.18Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

High speed and Low Speed CAN

Hi
This is my first time to use CAN.
I have LabVIEW 2010 and LabVIEW FPGA
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·         The High speed CAN is connected to the NI-CAN 9853 (Port 0)
·         The low speed CAN is connected to the NI-CAN 9852 (Port 0)
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·         The baud rate of the 9852 is 50kbps
·         Both modules are set to “Listen Only”
·         “Module Clock” in both modules is set to 20MHz
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My consideration is to read all the messages from both modules without losing any message. Below is a picture from the block diagram on the FPGA target, is this the best way to read CAN messages from both modules? Also, could you please suggest what is the best way to read the messages on Host vi?
Unfortunately, I do not have the module right now to do some test, so that I cannot get the iteration time (“CAN Low Speed Loop” and “CAN High Speed Loop” show in the picture below), could you please tell how to calculate the iteration time needed for each loop depending on the above information.

The way that you have proposed to use the CAN module to monitor the BUS is a bad idea. We have a prebuilt driver that will do most of this work for you. You will need to download and install the NI-CAN 2.7.3 and then you will be able to use the example finder. In the example finder look for.
The example finder is accessed through the Help menu.
Jacob K || Applications Engineer || National Instruments

Low speed

Have very low speed - 0.225 mbs, download. On signing up I was told I will be receiving minimum of 8mbs, average of 15mbs and a maximum of 19mbs. Besides being passed from pillar to post as no-one understands why the broadband is so low I have just been informed that the maximum I can get is now 10mbs - quite a big difference? I have also been told I will be charged to have the phone line looked at even though it was only installed by BT two months previously so I will be paying twice. Is this right? I have been lied to, called a liar, transferred to every department within BT. Each member of staff has told me they can't help that I need to be transferred to a different department so after five hours on the phone I am still at square one! This has been going on for two months. Oh I was also told I would receive compensation for not receiving a service but apparently I'm suddenly not eligible for this. I can get faster broadband (more than 10mbs) for cheaper elsewhere. BT have broken the contract by not supplying me with the service that they promised. BT staff don't seem to know much as they can't even agree on the rate of broadband I should be receiving. This is not to mention how rude they have all been towards me. I am thankful that everything is recorded as this proves that I am not at fault and there are obviously training issues that need to be addressed within all departments in the company. Has anyone else had the same experience? Can any moderators respond?

Hello, thanks for your response.
I can assure you that i have tried absolutely everything including replacement router, filters etc.
The line was only installed on the 14th April, and BT only guarantee their work for a month! I paid £130 to have a line installed...
They have admitted there is a fault in the line, but even after 6 hours of diagnostic tests still cant find the problem. These tests werent all carried out today but over the past 2 months yet they still didn't send another engineer round to check the line had been installed correctly. I was only offered this option once the "28 day" warranty on the line had expired hence I was expected to pay for it. If this information is incorrect, i have been lied to by the Technical team at BT once again.
The end result after approx 6 hours on the phone today was that i demanded a full refund for the past 2 months of broadband that i was paying for but not receiving, which was granted after a struggle, and a cancellation of the contract due to BT breaching the contract on at least 2 counts. The first being that i was lied to by the initial sales advisor about the speed of the internet connection i was to expect and BT could not honour this and the second due to paying for a service that i was not receiving. I still have not resolved the problem with the line itself which needs to be looked at by BT regardless of which isp i decide to go with now.
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Hello
For the second day running I'm experiencing incredibly slow speeds on my option 3 broadband package.
My Homehub says my downstream is connected at 283kbps, and my upstream at 440kbps. Normally my downstream is 8000kpbs or so
I spent a very very long time on the phone to BT yesterday, who told me a variety of different things, but nothing that resolved it.
Can one of the mods have a look for me please?? I don't know how it'll ever get fixed otherwise!!
Best,
D

Thanks for your reply,
Here's the stats from the router:
Connection information
Line state
Connected
Connection time
0 days, 3:54:17
Downstream
283 Kbps
Upstream
440 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
35.4 dB / 30.2 dB
Line attenuation (Down/Up)
16.0 dB / 8.3 dB
Output power (Down/Up)
0.0 dBm / 11.8 dBm
It's been crawling along since yesterday morning...
I'm running off the North Paddington exchange
BT Speedtester says: Your configured download throughput speed for this service is 250 k
Download speedachieved during the test was - 117 Kbps
For your connection, the acceptable range of speedsis 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :282 Kbps(DOWN-STREAM), 440 Kbps(UP-STREAM)
IP Profile for your line is - 250 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 7.69:24.79:67.52 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
There's something massively wrong here...
I'm pretty good with figuring out computer things. Of course, I've done all the usual, restarting the hub, swapping the microfilter etc.
Initially I thought I may have been capped, but the helpdesk told me this wasn't the case. My download rate is exactly 28kb/s, not a kilobyte over or under which would indicate some form of limiter applied...
I really need the net functioning correctly today and tomorrow, as I'm working from home... obviously BT's timing is perfect
Hopefully someone from BT will see this and take a look for me?
Best,
D

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Hi, all
I need to connet sap system through low speed lan by program(not abap)...The program is PowerBuilder, is there any parameter I could use to setting waiting time?
Just like the code page setting parameters:
SapConnection.Code_Page = '8400'
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Hi
How will your real time scenario be? Its better if we simulate that
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Hi,
I need to know if I should set the Low Speed connection on SAPGUI setting.
I've check thru ST06->Detail Analysis Menu-> LAN Check By Ping. Some of the average ping for my user in Asia has ping average of 300-350 ms. People in Europe has the average of 70-80ms.
1. Should I ask the user in Asia to set the Low Speed connection?
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/Regards,
Eida

Hi
Here are some more documentation:
https://websmp203.sap-ag.de/~sapdownload/011000358700003943521999E/Sizing_network_V56_06.pdf
Note 578118 - Long response times on the SAP GUI
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/library/uuid/2020a4fb-3cf4-2a10-4dab-ad5c611e358b
http://service.sap.com/network
http://galileanworld.com/GALILEAN%20FILES/SOFTWARES/SAP/Sap%20R3%20v4.6d/DOCU/SAP_GUI_Family.pdf
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I have HSI Enhanced and have had it for 10 months at this location and for a number of years at my previous location. Last October I was connecting at 3360 / 832 kbps. After some months it went down to around 2800 / 832 kpbs. I wasn't crazy about speeds getting lower as time went on rather than the connection being improved, but it was pretty much free of disconnects and reliable so I was happy with it.
In the past month or so I had noise on my voice line which Verizon fixed, but my connection is now 1792 / 448 Kbps all the time, that is a drop I will not accept if this is the way it is going to be from now on. Also there is a lot of losing the connection, not to the DSL, that light stays on but the internet light goes off. I went through the usual channels online chat, telephone support to wherever that goes. I'm done with all that, that's good for people with trouble using their modem, etc. or can't connect it but not what I am looking for.
Finally they sent out a tech who was a nice enough person, what he did was call a central office and after them first claiming the lower speed was the right speed they put the connection back in the area of 3360/832. Then they said it will probably adjust itself to down around 2800 down, which it what I had before so I was OK with it. After several days with a number of disconnects (they don't last too long but very annoying) I am back to 1792 / 448.
I am using the same modem - Actiontec GT704WGB
I don't need a tech call here in the house again, nothing has changed in here since I moved in months ago. They can check the outside signal without me waiting around for them. They don't have to stand in here to call an office on their tablet.
I need to hear from Verizon personnel that can tell me LOCAL information about why my connection speed has tanked and why there are dropouts now. And most importantly, why it can't be the same as it was for all those months. As I said, I was happy with that - especially when it was 3360 / 832 kbps.
Solved!
Go to Solution.

When Verizon turns your speed back up, they have to disable the optimization system they use on the lines to maintain your speed, since it sounds like that is just turning your speed back down after a few days. Make them fix it back again.
For future note, if you do have problems with your DSL and you're also having audio quality issues with your phone, call Voice Repair, and leave DSL support out of the mix. DSL support usually dials back the speed for a line issue from what I've seen as a first try basis. If you do have noise that disappears when the DSL modem is off, then that could be from other things which DSL support OR phone support will be needed for.
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========
The first to bring me 1Gbps Fiber for $30/m wins!

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This might help
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My BB9810 refuse to load OS7.1 software on my phone after the download has completed. My phone has freezed/stucked since morning. Pls urgent help/assistant needed as I can not access/use my phone for over 24hrs now.

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Attachments:
One-Axis Move (Accel - Max Velocity - Decel) with read status.vi ‏26 KB

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