Infoview login TICKET_ENCODING_ERROR

We are on XI 3.1 sp2. When we login into Infoview environment. We always get the below error for the first login attempt. If you click on logon again it logs you in successfully. Looks like some SSO/Authentication issues with BW system.
Account information not recognized: Logon ticket could not be validated by system BWCLNT010. Message: TICKET_ENCODING_ERROR. Ticket/logon string: AjExMDAgAA5wb3J0YWw6UEthcG9vcogAE2Jhc2ljYXV0aGVudGljYXRpb24BAAdQS0FQT09SAgADMDAwAwADTlBQBAAMMjAxMDA1MTQxMjI5BQAEAAAACAoAB1BLQVBPT1L/APkwgfYGCSqGSIb3DQEHAqCB6DCB5QIBATELMAkGBSsOAwIaBQAwCwYJKoZIhvcNAQcBMYHFMIHCAgEBMBcwDjEMMAoGA1UEAxMDTlBQAgUAvcHEjTAJBgUrDgMCGgUAoF0wGAYJKoZIhvcNAQkDMQsGCSqGSIb3DQEHATAcBgkqhkiG9w0BCQUxDxcNMTAwNTE0MTIyOTE0WjAjBgkqhkiG9w0BCQQxFgQUlAm8aswCUKAlYpvxwj0OBqUVpp4wCQYHKoZIzjgEAwQvMC0CFQDYe36B0TpCW2BA9VQypbnuN1XDlQIUZuyo00o7JX7dydUsqfLHOHpJVMw=
our infoview login url is:
http://server:port/InfoViewApp/logon.jsp

Are you using Tomcat as a web server?
A workaround is to use the following URL for the InfoVIew
http:<server:port>/InfoView/loginNoSso.jsp
Regards,
Stratos

Similar Messages

Business Objects XIR2 Infoview login issue

Hello -
I have a typical issue with BO Infoview login screen where the system name is showing incorrectly. The value should be coming from the configuration from web.xml file but it shows a totally different name with no option to update it. I checked the windows registry and system valiarbles but I haven't found anywhere on the system. Any ideas where this value is coming from ? Thanks.

Thanks Denis. I see that the login issue has been resolved, but I noticed a different error when I login and logout from CMC. Here's the error message... not sure if this is connected to the previous one.
D:\Program Files\Business Objects\Tomcat\work\Catalina\localhost\jsfadmin\org\apache\jsp\adminPages\Common\PreLogoff_jsp.java:78: as of release 1.5, 'enum' is a keyword, and may not be used as an identifier
(try -source 1.4 or lower to use 'enum' as an identifier)
while (enum.hasMoreElements()) {
^
An error occurred at line: 17 in the jsp file: /adminPages/Common/PreLogoff.jsp
Generated servlet error:

Bypass INfoview Login Page

Hi
We have enabled Single Sign On for Windows NT Authentication. (.Net environment and Windows2003 server, BO XIR2)
I was wondering if there is any way to bypass the infoview login page so that user does not need to select the windows NT authentication and is directly taken to his or her home page.

The Steps to Bypass the infoview login page are as follows :
Enable NT Authentication
1. Start the Crystal Enterprise Launchpad.
2. Click 'Central Management Console'.
3. From the Central Management Console (CMC), click 'Authentication'
4. In the 'Windows NT' tab, ensure that the 'NT Authentication is enabled' check box is selected.
5. Ensure you have configured the default domain and add the groups you want to give access to.
NT Authentication is now enabled.
Disable anonymous access
1. On your web server computer, go to Start > Settings > Control Panel > Administrative Tools > Internet Services Manager. The 'Internet Information Services' dialog box appears.
2. Click the '+' sign next to the computer icon to expand the view.
3. Click the '+' sign next to the 'Default Web Site' to expand the view.
4. Right-click the Default web site folder and then click 'Properties'
5. Click the 'Directory Security' tab and then click the 'Edit' button in the 'Anonymous access and authentication control' section. The 'Authentication Methods' dialog box appears.
6. Clear the 'Anonymous access' check box.
7. Repeat the above steps for your application's virtual folder.
Anonymous access is now disabled.
Enable impersonation in your .NET application
\Program Files\Business Objects\BusinessObjects Enterprise 11.5\Web Content\Enterprise11\InfoView
Once the web.config file is open, use the following steps to modify this file:
1. In the <WebDesktopSettings> section, change the following values to reflect you installation:
<add key="cmsDefault" value="CMSMachineName" />
<add key="ssoEnabled" value="true" /> (changed from "false")
<add key="authenticationDefault" value="secXXXXXXX" /> (i.e. secWinAD for Windows Acitve Directory)
2. In the <system.web> section, find the authentication section and modify the following line:
From: <authentication mode="None" />
To: <authentication mode="Windows" />
3. Add the following key before the "<authentication mode="Windows" />"
<identity impersonate="true" />
Restart the IIS server for the effects to work , also make sure the servername is added in the trusted sites
And now use the following link:
[http://servername/businessobjects/enterprise115]

InfoView Login - Language menu

Hi,
Is it possible to have a language menu during InfoView Login?
So that people can change between languages easier than with Browser or Locale settings within preferences?
Sometimes the same people need reports in two languages.
(I don't want to create the same report in german and english)
Or maybe it is possible to create a variable (within BEx Query designer or in Universe - doesn't matter) to define the language, that is used to display a report (basis BW query) in the chosen language?
(We have BOXI 3.1 SP3)
Thanks a lot!
Heike

Hi Muhammad,
Thanks for your answer.
Actually we have english and german installed, so all we need.
But it doesnu2019t matter if I set Preferences to English, German or Browser Locale. I always get the English headers in my WebI Document. (The universe underneath has a connection to SAP BW, where both, English and German metadata are available)
There is also no difference between universe connection logon parameters (Language free or u201CDEu201D ; When connecting to SSO u201CSaveu201D or u201Cdo not saveu201D)
I always get the English headers! The only thing that is switching from English to German is the report and query name within the WebI report. (As soon as I translate it with translation manager).
One more information: Within SAP BW german is the default language, not English!
I would like to have one universe that could return English or German metadata.
I think this should work, right?
The next thing is, that I would like to return english or german metadata depending on logon or variable in the report itself, not the browser or preference locale settings. Because this way, one user cannot get both versions.
Any proposals would be very helpful.
Thanks a lot.
Heike

Customize InfoView Login Screen

I have Business Objects Edge XIR3.1 I have it installed with TomCat. I want to modify the Login Screen to Change the wording, for example I want to put the phone number of the help line there.
Can anyone tell me where to find the files that contain this text?
Thank You.
Jeff

Hi Jeff,
maybe this Documents will also help you:
https://www.sdn.sap.com/irj/boc/index?rid=/library/uuid/30d43d7a-c53e-2b10-0ba9-c149b0502d38&overridelayout=true
Regards
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InfoView Login Looking for CMS Cluster....that doesn't exist

Hello,
I have inherited a BO install and I am not tracking down a problem they are currently facing. When logging into InfoView they get the error:
CMS host 'Prod_Server' address was resolved properly, but cannot be reached to establish a CMS connection. Verify that your router/firewall allows communication on port 6400
Now here is the thing. We don't have a cluster or at least that wasn't the intention. One machine is for test one is for prod. The error above comes when logging into the test machine. According to the error message it is looking for the prod server??? As for the error in and of itself YES prod is in a dmz so I'd expect the error if I was trying to connect to prod...but I'm not...yet it is??? Looking at the CMS in CCM shows they are part of their own cluster...yet in the registry for the TEST machine CMSCluster key has an entry for the PROD server???
So do I just start commenting out keys and rebooting to see what happens or can someone shed some light on this for me?
Thank You
JB

BO XI R2
Is that what you were after?
....Problem solved. Someone had renamed the server and we were all using / expecting an old server name. They were supposed to use the old server name for the move but instead created a new name.
ARRGHHH
Edited by: 5280_JB on Apr 21, 2010 1:47 PM

Login to infoview directly to the home page

Hi
I am triying to create a jsp script that will aloow to enter to the infoview without entering the log in page
but the page that comming up is the log in page with an error message "your session is not valid or has expired"
did any one solved this issue?
here is the script:
<%@ page contentType="text/html; charset=utf-8" %>
<%@ page import="com.crystaldecisions.sdk.exception.SDKException" %>
<%@ page import="com.crystaldecisions.sdk.framework.CrystalEnterprise" %>
<%@ page import="com.crystaldecisions.sdk.framework.IEnterpriseSession" %>
<%@ page import="com.crystaldecisions.sdk.framework.ISessionMgr" %>
<%@ page import="com.crystaldecisions.sdk.occa.infostore.IInfoStore" %>
<%@ page import="java.io., java.net., javax.servlet., java.util."%>
<%
String authMethod = "secEnterprise";
/* Log on using the Enterprise SDK */
String userID = request.getParameter("user");
String userPwd = request.getParameter("password");
String cmsName = request.getServerName()+":6400" /=request.getParameter("cms")/;
try {
IEnterpriseSession enterpriseSession = CrystalEnterprise.getSessionMgr().logon(userID, userPwd, cmsName, authMethod);
session.setAttribute("EnterpriseSession", enterpriseSession);
IInfoStore iStore = (IInfoStore)enterpriseSession.getService("InfoStore");
session.setAttribute("InfoStore", iStore);
String logonToken = enterpriseSession.getLogonTokenMgr().getDefaultToken()/createlogontoken/;
String openDocURL="http://" + request.getServerName() ":8080/InfoViewApp/listing/main.do?token="logonToken;
response.sendRedirect(openDocURL);
} catch(Exception e) {
out.println("Error: User, Password or CMS name is wrong or Not all parameters sent by URL");
%>
Thanks

Hi,
I have the same requirement where I need to check BO InfoView login.
Could you please let me know how did you ran the jsp code. I tried to run to but its giving me error. I used the same code provided by you and replaced the URL and Login Token as mentioned by you.
Error:
org.apache.jasper.JasperException: Unable to compile class for JSP
Generated servlet error:
Only a type can be imported. com.crystaldecisions.sdk.exception.SDKException resolves to a package
Generated servlet error:
Only a type can be imported. com.crystaldecisions.sdk.framework.CrystalEnterprise resolves to a package
Generated servlet error:
Only a type can be imported. com.crystaldecisions.sdk.framework.IEnterpriseSession resolves to a package
Generated servlet error:
Only a type can be imported. com.crystaldecisions.sdk.framework.ISessionMgr resolves to a package
Generated servlet error:
Only a type can be imported. com.crystaldecisions.sdk.occa.infostore.IInfoStore resolves to a package
An error occurred at line: 8 in the jsp file: /new.jsp
Generated servlet error:
IEnterpriseSession cannot be resolved to a type
An error occurred at line: 8 in the jsp file: /new.jsp
Generated servlet error:
CrystalEnterprise cannot be resolved
An error occurred at line: 8 in the jsp file: /new.jsp
Generated servlet error:
IInfoStore cannot be resolved to a type
An error occurred at line: 8 in the jsp file: /new.jsp
Generated servlet error:
IInfoStore cannot be resolved to a type
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:512)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:377)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:314)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:264)
javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
Please let me know how to do this.
Thanks,
Nikhil

BO Edge R3 Infoview AD login?

Hey guys,
I have AD autentication setup in Edge R3 and I can log into the CMC fine. When I open up the infoview page I don't have a drop down to choose Active Directory? Am I missing something here. R2 had the drop down so you could pick enterprise or AD. Even the R3 CMC has it. Any idea why the infoview login is not giving me the option?
Thanks!

Hi Adam,
Until XI 3.0 we have always had the options to select false but the default was always true.
I haven't found an explanation as to why it was hidden in XI 3.x and I don';t think it would be very hard to escalate an issue to our product group explaining that this is causing problems. If you open a message with support you can always ask to get this escalated if its causing problems. We have created KB/notes on it as well from the SMP portal search for authentication.visible. You may want to escalate this for the system.visible option as well.
I think there are 2 ways of looking at this .
call generator - customers that wish to change CMS or authentication options have to do an extra (probably not documented as well as it could be) step
call generator 2 - customers login with the wrong auth type or CMS by accident (when they are visible by default)
Apparently a decision was made that #2 is more problematic. I don't agree (but that's just one engineers optinion)...
Regards,
Tim

SSO to InfoView with IIS 7 problem

Hello,
I couldn't find a answer to my problem in other threads. I read the dokumentation for this but one piece is missing since it is not funktion properly.
Description of Problem or Question:
I do get a Windows login promp when I configure Windows-Authentication in IIS 7. It asks for user-credentials of the IIS-Server-Host. (Which is also the CRServer) The only user accepted is the local administrator. I can't fugure out which peace of configuration is missing.
Where do I configure which type of authentication in IIS? I have several options (from top):
IISServername - Default Web Site - InfoViewApp - logon
I have tried every possible combination between Anonymous and Windows Authentication.
Product\Version\Service Pack\Fixpack (if applicable):
Crystal Reports Server 2008 V1 12.1.0.882
Relevant Environment Information (OS & version, java or .net & version, DB & version):
Windows Server 2008 (32bit), CMC: WACS, InfoView: IIS 7, (all on the same server)
SQL Server 2005
Windows XP Clients with IE8
Sporadic or Consistent (if applicable):
Consistent.
What has already been tried (where have you searched for a solution to your question/problem):
I searched this forum and some guides.
Steps to Reproduce (if applicable):
When I configure in IIS 7 everywhere Anonymous Authentication, then I get in InfoView login page the error: Account Information Not Recognized: Internal error. When I type in an domain user account the login works fine.
When I configure in IIS 7 for example at the Default Web Page (I don't know if this is the right place) and try to open the InfoView login page, I get before the page can open a windows login promt where it want's a login to IISServer or CRServer (which is the same). When I enter the local administrator of the IISServer then InfoView login page opens and I can access InfoView with a domain user. If I enter three times incorrect user credentials I get an HTTP 401 error.
By the way once logged in SSO2DB works fine. "Just" SSO2Infoview does not.
Please help since I think it's just a litte peace missing.
Edited by: Richard Martinek on Feb 9, 2010 4:21 PM

Ok the issue I was thinking of may just be for IIS server farm and wasn't noted just emailed to me.
"Turns out in IIS 7 changing the APP POOL to run under the service account isnu2019t enough anymore. We also had to configure a setting in the ApplicationHost.config file.
Hereu2019s the snip from the blog and a link to it: http://blogs.msdn.com/saurabh_singh/archive/2008/12/25/service-principal-name-spn-checklist-for-kerberos-authentication-with-iis-7-0.aspx
Special case of running IIS 7.0 in a WEB FARM
If you are running IIS 7.0 server in a Web farm the KDC will not know in advance which individual server the request may go to and hence ticket decryption may fail. Hence in such a scenario instead of registering SPNs under a specific machine account use a domain account. I am not a SharePoint guy but based on what I have read on the Web this scenario is also applicable to a single SharePoint server configuration.
There are two ways to go:
Either
Disable Kernel mode authentication and follow the general steps for Kerberos as in the previous IIS 6.0 version. Refer this.
Or,
[Recommended for Performance reasons]
Let Kernel mode authentication be enabled and the Application pool's identity be used for Kerberos ticket decryption. The only thing you need to do here is:
1. Run the Application pool under a common custom domain account.
2. Add this attribute "useAppPoolCredentials" in the ApplicationHost.config file.
<system.webServer>
   <security>
      <authentication>
         <windowsAuthentication enabled="true" useKernelMode="true" useAppPoolCredentials="true" />
      </authentication>
   </security>
</system.webServer>
Remember there is no GUI setting for this. You need to modify the ApplicationHost.config file from
<%SystemDrive%>/Windows/System32/inetsrv/config folder on the IIS 7.0 machine.
3. Add the SPNs in the form:
http/<virtualhost-name> and
http/<virtualhost-name.fully-qualified-name> for the Application Pool Identity.
Ensure that we don't have such an entry for SPNs for any other account including IIS server machine account."
This KB is for IIS 6 but shows the AD and web.config instructions required for .net kerberos
1356046 - Setting up .net Infoview for kerberos SSO with an AD service account in XI 3.1
Regards,
Tim

Scheduling Repot in InfoView - Dynamic Parameters.....

If I have some parameters set as dynamic and I try to schedule the report through InfoView....the login prompt appears. I do not want my users to have to log in ever.
I have the database configuration set - To Use original database logon information from the report and To Use same database logon as when report is run. When I view a report on-demand I don't get the prompt.
Does anyone know how I prevent the login prompt from appearing when a report is scheduled and has dynamic parameters? We do not want our users to have SQL id's to the database - only Infoview logins.
Thanks in advance for your help!

Hi Lisa,
When you create a dynamic prompt in Crystal and save the report to enterprise a business view will be created in the repository automatically. This Business View will have a datasource associated with it (used to connect to and obtain the dynamic list of params from the DB).
It is on this datasource that you need to manually code the login details and select do not prompt at runtime. You can do this by using the Business View Manager Tool. Best practise for managed reports is to create your dynamic lists first in Business View Manager not Crystal and then present these to your report developers - this will give you some central control over the lists.
See Crystal Reports user guide/Business View administrator guide.
Hope this helps.
James

Execute WebI Report within Xcelsius - Bypass Authetication of Infoview

Hi,
Env: BO Enterpise XI3.1 SP3, Xcelsius 2008 and LiveOffice.
I have 2 web intelligence reports say Report1 and Report2.
In Xcelsius, Report1 is embedded using Live Office. The data is displayed in form of a list. When the user selects a record from the list, appropriate parameters are passed on to the 2nd report i.e. Report2 by clicking the URL button. The URL uses the openDocument to execute the Report2.
The problem is when I am trying to click the URL, On clicking the URL, It is displaying the Infoview Login screen and is requesting to enter the login credentials. The URL is as follows:-
http://<servername>:8080/OpenDocument/opendoc/openDocument.jsp?iDocID=AVGE4RlLphlNo0LFC0DkYno&sDocName=OperatorDetails&sIDType=CUID&sType=wid&sRefresh=Y&lsSEnterBilling+Operator=ABC
I am not sure how to suppress the Infoview login screen. I assume it is looking for a token but am not sure how to generate the token within Xcelsius. One of the blogs did mention a process to bypass the authetication of executing the dashboard by creating a token in jsp and then calling the dashboed swf file. Is there something silimar we can do by creating token within Xcelsius to avoid authetication to Infoview thus running webi report using openDocument from within Xcelsius.
Thanks.

Hi,
As the second report is to be viewed with the help of OpenDOc URL, so if logon tickets are not passed then the pop-up will be displayed to share the same.
You can refer the below Opendoc guide from the latest BOE version released and go through the Logon Ticket section for more information.
http://help.sap.com/businessobject/product_guides/boexir31SP3/en/xi31_sp3_opendocument_en.pdf
Hope this gives you proper details.
-Noor.

Windows AD Auth - Logon to Infoview fail "java.lang.NullPointerException"

OS: Windows Server 2003
Java Application Server: Websphere 6.0.2.21
Product: BO XI R2 SP2
We are trying to setup the the Windows AD authentication.
I have tried to setup Windows AD authentication with SP1 (with websphere v6.0.2.21) before and I can login to Infoview with Windows AD Authentication successfully. But when I upgrade to SP2, the Infoview Login give me error "java.lang.NullPointerException".
The CMC Login works fine with both Enterprise Authentication and Windows AD Authentication.
Infoview Login works with Enterprise Authentication but not with Windows AD.
I have searched the KBase for the similar issue:
http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=9920833&sliceId=&dialogID=23466615&stateId=1 0 23468352
http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=9066672&sliceId=&dialogID=23466615&stateId=1 0 23468352
http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=9762898&sliceId=&dialogID=23466615&stateId=1 0 23468352
I have implemented the solution given by the articles, also asked IBM for help and still the problem persists.
The error I found on the log file is
<log4j:event logger="com.crystaldecisions.enterprise.ocaframework.ManagedService" timestamp="1212742571944" level="WARN" thread="ProxyPoolRefresher for Thread[WebContainer : 0,5,main]">
<log4j:message><![CDATA[invoke(): Irrecovrable exception]]></log4j:message>
<log4j:throwable><![CDATA[com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
            at com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuseHelper.read(oca_abuseHelper.java:106)
            at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAd._PluginDistributionVerStub.getPluginInfoByTypeVer(_PluginDistributionVerStub.java:156)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compiled Code))
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compiled Code))
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java(Compiled Code))
            at java.lang.reflect.Method.invoke(Method.java(Compiled Code))
            at com.crystaldecisions.enterprise.ocaframework.e.invoke(Unknown Source)
            at com.crystaldecisions.sdk.occa.pluginmgr.internal.c.getPluginInfoByTypeVer(Unknown Source)
            at com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr.getPluginInfo(Unknown Source)
            at com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr.getPluginInterface(Unknown Source)
            at com.crystaldecisions.sdk.occa.infostore.internal.al.continueUnpack(Unknown Source)
            at com.crystaldecisions.sdk.occa.infostore.internal.al.startUnpack(Unknown Source)
            at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(Unknown Source)
            at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query(Unknown Source)
            at com.crystaldecisions.sdk.occa.infostore.internal.at.query(Unknown Source)
            at com.bo.aa.util.CorbaUtils.setClusterName(CorbaUtils.java:886)
            at com.bo.aa.util.CorbaUtils.getEnterpriseSession(CorbaUtils.java:121)
            at com.bo.aa.util.CorbaUtils.getInfoStore(CorbaUtils.java:154)
            at com.bo.aa.util.CorbaUtils.queryInfoStore(CorbaUtils.java:182)
            at com.bo.aa.util.CorbaUtils.GetNotDisabledDashboardAnalyticsServerNames(CorbaUtils.java:1219)
            at com.bo.aa.occa.AAServersHandler$ProxyPoolRefresher.run(AAServersHandler.java:812)
]]></log4j:throwable>
</log4j:event>
<log4j:event logger="com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr" timestamp="1212742571944" level="WARN" thread="ProxyPoolRefresher for Thread[WebContainer : 0,5,main]">
<log4j:message><![CDATA[getPluginInfo(): Failed to get plugin:[email protected]:13]]></log4j:message>
<log4j:throwable><![CDATA[com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuse: IDL:img.seagatesoftware.com/OCA/oca_abuse:3.2
            at com.crystaldecisions.enterprise.ocaframework.idl.OCA.oca_abuseHelper.read(oca_abuseHelper.java:106)
           at com.crystaldecisions.enterprise.ocaframework.idl.OCA.OCAd._PluginDistributionVerStub.getPluginInfoByTypeVer(_PluginDistributionVerStub.java:156)
            at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compiled Code))
            at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java(Compiled Code))
            at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java(Compiled Code))
            at java.lang.reflect.Method.invoke(Method.java(Compiled Code))
            at com.crystaldecisions.enterprise.ocaframework.e.invoke(Unknown Source)
            at com.crystaldecisions.sdk.occa.pluginmgr.internal.c.getPluginInfoByTypeVer(Unknown Source)
            at com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr.getPluginInfo(Unknown Source)
            at com.crystaldecisions.sdk.occa.pluginmgr.internal.PluginMgr.getPluginInterface(Unknown Source)
            at com.crystaldecisions.sdk.occa.infostore.internal.al.continueUnpack(Unknown Source)
            at com.crystaldecisions.sdk.occa.infostore.internal.al.startUnpack(Unknown Source)
            at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.queryHelper(Unknown Source)
at com.crystaldecisions.sdk.occa.infostore.internal.InternalInfoStore.query(Unknown Source)
            at com.crystaldecisions.sdk.occa.infostore.internal.at.query(Unknown Source)
            at com.bo.aa.util.CorbaUtils.setClusterName(CorbaUtils.java:886)
            at com.bo.aa.util.CorbaUtils.getEnterpriseSession(CorbaUtils.java:121)
            at com.bo.aa.util.CorbaUtils.getInfoStore(CorbaUtils.java:154)
            at com.bo.aa.util.CorbaUtils.queryInfoStore(CorbaUtils.java:182)
            at com.bo.aa.util.CorbaUtils.GetNotDisabledDashboardAnalyticsServerNames(CorbaUtils.java:1219)
          at com.bo.aa.occa.AAServersHandler$ProxyPoolRefresher.run(AAServersHandler.java:812)
]]></log4j:throwable>
</log4j:event>
anyone ecntounter this error before?
HELP!
-oey-

It seems that SP2 of our product ran into some type of bug in WAS 6.0. I believe 6.1 resolves or see this KB for a fix.
http://technicalsupport.businessobjects.com/KanisaSupportSite/search.do?cmd=displayKC&docType=kc&externalId=9762898
Regards,
Tim
Edited by: Tim Ziemba on Jun 11, 2008 8:32 AM

SAP Portal Integration with InfoView

Hi Experts,
I have successfully configured SAP Portal Integration with InfoView using the following steps provided by Ingo:
- set the system that you want to be authenticated against as the DEFAULT system in the options of the SAP authentication.
- go to the webapps folder of your app server and navigate to the InfOView folder
For the Java version of InfoView (Windows environment) you need to edit the file web.xml, which is located (assuming Tomcat as application server) in the directory \Program Files\Business Objects\Tomcat55\webapps\InfoViewApp\WEB-INF for the actual deployment.
In addition you can make the change to the file in the folder <INSTALLDIR>\BusinessObjects Enterprise12.0\warfiles\WebApps\InfoViewApp\WEB-INF. The files in the second locations are being used when you redeploy the web applications with a tool like wdeploy. You need to change the following values
authentication.default = secSAPR3
siteminder.enabled = False
sso.enabled = True
Then I have created URLiView to InfoView login page, when the user click on the link, BOBJ will use the DEFAULT system to authenticate user.
However, there is a new requirement for users who exist in another SAP system to SSO into InfoView too. My question is whether we can specify in URLiView url or other configuration to select which SAP System to authenticate user on?
I would like to create Role A and Role B in Portal and each will display different URLiView that will authenticate user against different SAP System if possible.
Appreciate your advise.
Regards,
Medy

Hi Ingo,
Thank you for your reply.
We are trying to create an URLiView to the logon page of InfoView: http://<BOBJ Server>/InfoViewApp/logon.jsp that will bring the user to InfoView home if SSO passed instead of OpenDocument URL.
I have tried to add URL parameters to the URLiView (http://<BOBJ Server>//InfoViewApp/logon.jsp?SAP_SYSID=DCD&SAP_CLIENT=200), but InfoView is still using the default system in CMC to authenticate user.
Please advise.
Best Regards,
Medy
Edited by: Medy henry on Apr 29, 2010 4:00 AM

Can BO infoview open a SAP Portal iview?

Hello,
Not sure this is the right place, but I know SAP Portal can open BO Infoview, but can BO Infoview open SAP iviews?
thansk for you time,
Arnold

Hai,
Before you can use InfoView and Web Intelligence you need the following
information:
u2022 a URL to the InfoView server
u2022 the InfoView server name and port number
u2022 your login and password
u2022 your authentication, which controls the InfoView resources available to
you
Contact your adminstrator for these details if you do not already know them.
Note:
By default the InfoView server name and authentification method are not
displayed on the InfoView logon page. You need to supply this information
only if your administrator has made these options visible.
You access Web Intelligence by using your web browser to log into InfoView,
the corporate business intelligence portal. Once you are in InfoView, you
can analyze and enhance Web Intelligence reports.
1. Launch your web browser.
2. Point your browser to the InfoView bookmark or URL.
The InfoView login page appears.
3. If the System box is blank, type the name of the InfoView server followed
by a colon (, and then type the port number.
4. In the Username box, type your user name.
5. In the Password box, type your password.
6. In the Authentication box, select the authentication provided to you by
your administrator.
7. Click Log On.
The InfoView home page appears.
20 Performing
Thank you,
praveen

Don't see Windows NT option in authentication tab on the CMC login page

I installed BusinessObjects Enterprise XI 3.1 and installation was successful. We are using Widows NT athentication. I mapped the Window NT Users. Window NT Users group was populated under u2018users and groupu2019. Everything looks fine.The problem is that I am not able to see Windows NT option in authentication tab on the CMC login page. (I can see only Enterprise, LDAP and Windows AD). I can see Windows NT option in authentication tab on the infoview login page without problem.
I tried to reconfig the web.xml file ( I replaced 'secEnterprise' with 'secWindowsNT' but it still doesnu2019t work).
web.xml in E:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\warfiles\WebApps\CmcApp\WEB-INF is as followed now

    
    <context-param>
        <param-name>authentication.default</param-name>
        <param-value>secWindowsNT</param-value>
    </context-param>
    
    
    <context-param>
        <param-name>authentication.visible</param-name>
        <param-value>true</param-value>
Any idea? Thanks

Sherri, on page 457 of the admin guide it says:
"The CMC and other Java-based applications do not support NT
authentication."
I think it's because only windows based app supports windows NT authentication but not java based ones.
I thinkt he CMC is a java based application.

Infoview login TICKET_ENCODING_ERROR

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