Installation error for Indesign CC "Unable to extract to temp directory. Contact Customer Support EX11". What can I do?
Haven't been able to install Adobe Indesign CC through Creative Cloud. Gives the following installation error "Unable to extract to temp directory. Contact Customer Support EX11". What can I do?
Jeremy Jediel Gongora then it is likely a file permission failure as was previously discussed. You can find details on how to adjust the file permissions of your temp directory at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
I would also recommend reviewing your installation log files for additional error messages. You can find details on how to locate and interpret the installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. You are welcome to post any specific errors you discover to this discussion.
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Unable to extract to temp Directory
Hi there
I tried installing a trial version of InDesign and I keep getting an error message that says "Unable to extract to temp Directory. Please contact customer support (EX11).
Has anyone else encountered this issue?
Than kstry using this link, Adobe CC 2014 Direct Download Links – Creative Cloud 2014 Release | ProDesignTools
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Unable to Extract to Temp Directory (EX11 error for InDesign CC)
Good Afternoon,
I purchased the annual subscription for the creative cloud suite, for use on my Windows 7 PC. All programs downloaded and installed just fine, with the exception of InDesign. I receive the error "Installation failed - unable to extract to temp directory. Please contact customer support (EX11)."
Screenshot of error provided: Dropbox - Screenshot 2014-09-07 10.16.48.png
In searching through the forums, I found several similar instances; however, I didn't really see any resolutions. It just so happens that InDesign is the program I need most for a project with a deadline approaching this week. Figures it would be the one that gives me trouble on the install
Any assistance that could be provided, as timely as possible, would be very greatly appreciated. Thank you in advance!I resolve this error by searching through other forums.
Apparently there is a bug where if your Windows account name is longer than 12 characters, you are unable to install InDesign. My administrator account name is 13 characters. I created a second administrator account, with the name "test" and I was able to then install InDesign without any issue.
I hope that others who have the same issue I did find this to be helpful. -
I have Windows 7 32-bit Am trying to download InDesign from Creative Cloud desktop version and I keep getting the error message "Installation failed, Unable to extract to temp directory. Please contact customer support. (EX11)
have tried going into temp files and moving Indesign file to desktop, but still failingCreative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
While trying to download indesign i get a message " installation failed" then i click the learn more then it says unable to extract to temp directory , please contact customer support (EX11)
Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
Installation failed: Unable to extract to temp directory. EX11
Hi there,
Today I decided to upgrade from ADOBE CS4 toa CC subscription. I am on PC, running WINDOWS 7. My main design computer is 64-bit, my laptop runs 32 bit WINDOWS. I downloaded the app manager and selected apps without problems on my main computer - but as I am trying to install on my Fujitsu Lifebook T900 laptop computer (running 32-bit Windows 7) - I get download problems - so far both Photoshop and Indesign have failed to install. Bridge updated sucessfully.
NOTE: I did uninstall CS4 on my laptop and reboot my system before beginning the CC app download
The error message for INDESIGN states this:
Installation failed
Unable to extract to temp directory. Please contact customer support. (EX11)
Can you help me with how to make this work?
Thanks
Helma SawatzkyHi Helma,
Please follow the below steps:
1) Quit Adobe creative cloud desktop application.
2) Click on start button and right click on Properties.
3) Advanced system settings>> Advanced>> Environment Variables>> Highlight first line item and click on Edit.
4) Variable Name: TEMP and Variable value: "C:\Temp". Do the same thing for the second line item.
5) Click Ok and Apply, once done launch Adobe creative cloud and then try to install Indesign once again.
Please let me know if that helps
-Ankit -
File can not be extracted to a temporary folder. contact customer support (EX11). I have a PC. What is wrong?
Creative Cloud Error Codes (WIP) | Mylenium's Error Code Database
Mylenium -
Any help would be awesome. I've closed and reopened the app many times and even restarted the computer. I'm using a MacBook Pro with OS XYosemite.
Chopper Duke for information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.
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Customer support is unavailable . has anyone else had this issue? If so, how was it resolved?
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html -
My replacement Ipad2 says Iphone cannot receive or make calls. Restore from itunes. Have tried 10 times with no success.
Make an appointment at the genius bar.
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HELP:( Download Error: Press retry to try again or contact customer support.
after i reinstall it,and I click on Apps, all it says is 'Download Error: Press retry to try again or contact customer support.' what can i do .Please help me .I saw that some of you tell to rename some folder but i can't find the folder.
Creative Cloud "Download Error" message
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Installation error of InDesign on CC
Hello, when I try and download InDesign App on CC it errors at about 40% of the download and says "Installation failed, unable to extract to temp directory"does anyone know what I need to do in order to sort this issue? I have previously downloaded Adobe Illustrator without a problem.
Thanks,
Sarah.Sarah then you probably have insufficient file permissions under your current User account. I would recommend verifying your installed security software is not blocking saving and extracting files in the temporary directory. I would also recommend you verify you have correct file permissions for the temp directory. You can find details on how to adjust file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5.
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