Installation ... Fax Wizard ... fax test ... FAIL

Hi 
Had the fax working before,  but had to move things around and replace the telephone extension boxes. 
3 wires come from the BT Master box (2= Blue/White, 5=White/Blue, 3=Orange/White) to start the extension chain.
My problem appears to be that the fax requires 4 wires (above, plus  4=White/Orange) as the Ringer from the Phone ???
Using the software to set up the printer,  run the Fax Test  ...  hardware = pass, wall jack = pass, phone cord = pass, type of  cord ("Wire Test") = fail 
The "cord"  (with plugs ?)  is the one supplied with the machine;  so it must be a problem with the wiring of the extension boxes. 
Has anyone got advice ?    I have Googled this and searched everywhere but no answers or explanation. 
cheers

Hi @BobSharp,
Welcome to the HP Forums!
I noticed that you cannot fax with your HP Photosmart c309 printer. I am sorry to hear this, but I am happy to help!
Please see the following guides:
Setting Up the Printer to Send and Receive Faxes.
Cannot Send or Receive Faxes. 
Hope these guides clears things up for you, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    Test Steps
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  • M1212nfMFP- canot received Fax and fax out

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    when i try to fax out there is tone, but the receiving party also connecting then it drop off.
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    Hi @ivay ,
    I understand that you are having issues sending and receiving faxes, but the fax test passed everything. I would like to help you resolve this issue.
    Check these fax settings on the printer:
    Go to setup, (wrench) fax setup menu,OK, fax receive setup, OK, private receive, OK, turn if off.
    Go to setup, (wrench) fax setup menu,OK, all faxes, OK, error correction, OK, turn it off.
    Go to setup, (wrench) fax setup menu,OK, all faxes, OK, fax speed, set it to medium.
    Go to setup, (wrench) fax functions, clear saved faxes, OK to clear.
    Go to setup, (wrench) fax setup, OK, fax receive setup, OK, answer mode, OK, make sure it is set to Auto.
    Test the fax now.
    If you are still having issues then go through the steps in this document.  Cannot Send or Receive Faxes.
    Please provide the following information so I can assist you better.
    What type of connection do you have? (Analogue, DSL, Cable Modem)
    Are you using the 2 wire fax cable?
    Do you have distinctive ring set up on the line?
    Is there any voice mail set up?
    Do you have a answering machine? (Where is it connected to?)
    Where is the fax cable connected to? (modem, wall jack)
    Is there a phone also connected the printer?
    Are you using a filter?
    Have a wonderful day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

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