Installed bases and service contracts

Hi,
Is it possible that:
1. There are multiple installed bases from the same customer being covered in a SINGLE service contract document (i,e, referencing mulitple I-base objects) for the same type of service.
Example : 100 installations for the same customer being covered for the 3 free services per year through a SINGLE contract document
2. Is there a functionality where by all the installed bases for a given customer can be seen location wise under a single tree structure ?
Thanks,
Dhaval.

Hi Dhaval,
It is possible to do this.
1. You could add all the objects under the object list assignment block in the contract item. So, here you specify that the service item is available as part of the contract for a set of objects.
2. In this case, you could create the customer's installed base as the root and add all the installed bases under that customer in a hierarchy, while maintaining the Ibase master data. Else, you could search for Installed Base using the search criteria "Header Using Partner Data". But, this does not show a single tree structure.
Hope this helps.
Regards,
Shwetha

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