Installing Premier Elements 10 trial.

I am having trouble installing the trial of Premier Elements 10. I have downloaded the software twice with no apparent problems. Have tried to install 3 times. All 3 times it appears to be installing properly until it gets to the step of installing shared technologies. At the point of installing "Data 7", it locks up, eventually gives an error message that it didn't install properly, then goes through a lengthy step of rolling back all the installed software. After that is done, requests a restart of the computer. I had no other programs open at the time and set my screen saver for several hours, so I don't think that caused the problem.
Computer stats: PC with Windows Vista, 64 bit. 8 Gb ram. I have PS CS4, Adobe Reader 10 and Adobe Flashpayer installed and working fine. No previous versions of Premier.
Any help in solving this would be appreciated.

Once you have downloaded the files, please navigate to the folder to which the files have been extracted.
1. Click on the Adobe Premiere Elements 10 folder.
2. Then look for a folder named PRE10. Click on it.
3. Here double click on the folder named ElementsST1Installer (ST1 means Shared technologies 1)
4. Click on the Set-up icon you will see here.
5. Once set up completes, try installing the software.
If you still have the same issue, please follow the steps in the below mentioned document:
http://kb2.adobe.com/cps/408/kb408730.html

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What computer operating system is involved?
When you first installed the program, did you go through the registration process?
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On how many of my computers am I allowed to install Premier elements if I purchase it ?

On how many of my computers am I allowed to install Premier elements if I purchase it ?
Is the software provided on a CD ?
thanks

temolo
If have Premiere Elements just on your old computer and you decide to buy a new computer and use the same purchased S/N Premiere Elements on the new, there are several options....keep in mind that your goal is NOT to have installed this purchased serial number on more than two of your computers.
a. If you want to sell the old computer and/or never want to use Premiere Elements version x on it, then Deactivate in the Help Menu/Deactivate of the program if that option is there. Then close the program and uninstall via the typical Control Panel route.
or
b. You could leave Premiere Elements on the old computer and just install the same purchased serial number Premiere Elements on the new. The matter of having to buy a new Premiere Elements may come up only if you then want to leave a Premiere Elements with the same serial number on the old and new computers and then buy a 3rd computer and want to put Premiere Elements with that purchased serial number on that as well - not removing the program from old and new.
Focus on....each purchased serial number represents a license and that license does not permit you to put that purchased serial number on any more than 2 computers.
Please review and see if the above helps. If you have one purchased copy of Premiere Elements along with a serial number unique to it and just two computers are involved (old and new), it is not clear to me when you talk about a 3rd license. If you do not see my point, please let me know and I will try to explain another way. No problem.
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Video tracks I import (h.264) will play fine (although see below.) Then if I try later they won't: timeline doesn't move, no sound no nothing. No rhyme or reason to it. I've tried deleting the project and all media files from Premier and Elements Organiser and trying again. No luck. Repeat, and this time they work; I presume at some point they will stop. I've had even more trouble getting them to play in the organiser. They have played but now no matter what I do they don't seem to want to: I'd ask if the organiser can play videos or not but I've seen it do it so I know the answer.
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Regards
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Thanks ATR - not sure I explained my self properly, but here's some background...
I have a DVD that consists of a slideshow of photos from a window. As above, these seem to transition in over 1 or 1.5 seconds stay for 2 and then the next one transitions in. I've ripped the DVD using handbrake to a H.264 format so I can play on AppleTV (no copyright issues by the way!) The DVD is actually split into 5 titles: 4 of 6 minutes 7 seconds duration and 1 of around 20 seconds duration. In the DVD of course they play continually appearing as a 24 minute 48 seconds.
The intention was to load all 5 clips into Premier on the timeline and create 1 output. That actually works (when it works!) so in some respect I can achieve what I want, except.....
Let's take clip 1. It's 6 mins 7 secs long in iTunes. In iTunes it plays as expected: each photo transitions in for 1.5 secs, sticks for 2 seconds then the next photo transitions in. In Premier, the clip is 6 mins 7 secs long. However, it plays as follows: each photo transitions in then the next photo transitions in without pause. It seems that the transitions have extended in duration to what appears to be 3.5 secs thus there's no clear point where I can see the photo (a split moment when I could press pause is the only possibility.)
So that question was really: why would Premier take a clip that has been copied from DVD, and which iTunes plays the same as the DVD, and play it back differently? I read the thread which was useful in explaining how different programs dealt with transitions whilst building up a video/slideshow - perhaps I misunderstood it.
This isn't the main reason for testing Premier actually. I have a video camera capable of 1080/50p which iMovies can't handle without significant jiggery-pokery. And the exports are just plain rubbish. I've just loaded some clips into the Elements organiser - here's another problem which I'll mention here but for which I'll give more feedback on a separate thread later:
when playing back a clip, the sound will just stop. Video will continue, but no sound. If I pause it, reset the play marker backwards then play sound comes back. It may or may not disappear later in the playback. Either way, in the organiser playing clips either works, doesn't work sometimes (often??), plays with sound, plays some sound then stops.
Sorry...but this seems like a buggy program to me.
Thanks
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Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 8 error(s), 7 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed

troythorngolf
Lots of conflicting information, but let us see if any can be sorted out.
1. You have a new Mac Book Pro computer, and you are trying to install Premiere Elements 10 Mac on it.
a. Is the installation disc an Adobe installation disc that specifically says "Adobe Photoshop Elements 10 & Adobe Premiere Elements 10" and is further labelled DISC 3 OF 5? If not, then I am guessing that you have an unauthorized copy. Did the sale to you go through Adobe with regard to transferring the license from the "someone" online seller to you?
b. Adobe allows a purchased serial number for the product to be used on no more than 2 of the users computers. So, a possibility might exist where the seller did not deactivate the product from his/her computer before sending you the product. But, if that were the case, I suspect you would be blocked by a message about too many copies of the serial number on your computers.
c. When you said that the "Photoshop CD installed perfectly", are you referring to Photoshop Elements 10? And, please confirm whether you installed this Photoshop Elements 10 from the same installation disc as the one that you are using for the Premiere Elements Install.
d. In the absence of any of the above possibilities, there are special issues to be addressed with installing Premiere Elements 10 Mac. Those are defined in the link that I have cited already.
e. Besides all the rest, Premiere Elements 10 and QuickTime need to be run under Administrator Privileges. So, you need to set that up. Unless someone steps forward here to detail how to do that with your Mac Computer, please check this out with the Best Buy people. I am strictly an Elements Windows user otherwise I would be giving you a step by step on that aspect of the matter. But, check out the following online link to see if it is helpful with regarding to setting these permissions
http://kb.eset.com/esetkb/index?page=content&id=SOLN2592
f. Do no presume that your video card is up to date. Verify that at the web site of the web site of the manufacturer of the video card, the computer manufacturer, or Best Buy Geek Squad. Since you purchased the computer there, they should be very helpful with these details of Administrator Privileges and video card/graphics card update. Do you know how many video cards/graphics cards your computer has and at least one is NVIDIA?
g. You will need to explain how an "Elements 12" got into the mix. If you want to update Premiere Elements 10, then you need to purchase a serial number for Premiere Elements 12. All the Premiere Elements versions are standalone programs. "Upgrading" related to them refers to a pricing matter rather than updating the existing software.
Please review and then we can decide what next.
Thank you.
ATR

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frank-flp
Please review the following Adobe document on the install of Premiere Elements 10 Mac. Sounds like it may have the answers to your issue.
http://helpx.adobe.com/premiere-elements/kb/updated-installation-instructions-premiere-ele ments.html
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ATR

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My order no for these products is AD002791065 NZ- Serial numbers - [removed by moderator]
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Hello
Thank you very much for your help. I am still trying to fix my error. Will try your suggestion and let you know.
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Can't install Premier Elements 10 from download

First, I have Win7 (32) so there shouldn't be any issues like those related to 64's or Macs. I ordered Photophop Elements 10 and Premier Elements 10 download from the Adobe education store.
Got the email w/ serial #'s and the link to my purchasaes. Photoshop Elements was listed (with S/N) with a download link. Premier was also listed (w/ S/N), but with no download link (said "not applicable"). So I proceed with Photoshop and all goes well. When prompted, I enter the S/N for Photoshop Elements, and it comes up fine. But there is never an indication of how to use the Premier number. I try a chat, but the tech can't help (after about 40 minutes). We go from "should have seen a second box to put in S/N" to "call for supporrt." But since the phone folks're not really 24/7, I thought I'd try you guys.
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Kani999 I would recommend completing the following steps to locate your software.
Log in to your Adobe account to download your software.
Go to the Adobe Store for your country and sign in with your Adobe ID and password.
Click My Orders and then My Order History.
Locate the order number, and click the Download link in the Downloads column.
Start the download by doing one of the following:
Click Download and follow the onscreen instructions.
Click Akamai Download Manager and follow the onscreen instructions.
Click Alternate Download Method, and then click the .7z and .exe files (Windows) or the .dmg file (Mac OS) to download the software to your computer.
Also you may want to review Install | Premiere Elements | Photoshop Elements | Windows | Mac OS.

Problem with install Premiere Elements 12 trial version

Dear support
I have a little problem with install Adobe Premiere Elements 12 (trial)
During the installation I get the message (in German) Während der Installation des folgenden Produkts ist ein Fehler aufgetreten: . Starten Sie Ihr System neu und versuchen Sie es erneut.
I installed the SW in two different notebooks. Unfortunately I get the same message on both notebooks.
Below I have make some print screens during the installation and the error message.
second picture is the error message.
Could you help me in this case what I can to do?
Thanks in advanced for you support.
Best regards
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Try the basic troubleshooting steps :
Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )
--> It’s already enabled
Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )
--> I have disabled it.
Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
--> I have disable it.
Reboot and Install in the enabled Administrator account and check.
Murat Tan
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Installing Premier Elements 10 trial.

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