Instant ink problem cannot print

Instant Ink Problem cannot print is the error I'm getting with my officejet 4630. It was working fine until now. I have enrolled in the instant ink program. My problem now is somehow my printer is not showing up on my account. it tells me to add a device. Fine, but when I try to add it wants a claim code which I have already used so there is no claim code to print. I couldn't print it anyways for the error " instant ink problem cannot print shows up. How do I add a device now???

Hi Gertiee,
Welcome to the HP Support forums. I see that you are unable to print using your HP printer.
Try removing and re-enabling Web Services from your printer’s control panel. Check your printer’s control panel for the Setup or Web icon, and then follow the appropriate instructions to enable Web Services. The steps to remove/enable Web Services vary by HP printer model. For your model:
HP Officejet Removing Web Services: Use Setup > Web Services Setup > Restore Factory Settings to remove Web Services from the printer.
Then re-enable web services on your printer. If the web services info sheet does not automatically print within a few minutes of re-enabling web services, web services has not been fully enabled on your printer. You may need to wait and remove and re-enable web services again in few hours to allow the issues affecting your printer’s communication with the cloud servers to clear up. Until a web services info sheet prints out your web services registration is not complete. Complete the steps below while your printer is connected to the Internet.
Officejet Enable Web Services:
On the printer control panel, touch the Apps icon, touchYes to enable Web Services, touch Yes to Accept Terms of Service, and then touch Yes again for automatic firmware updates. An information sheet prints that has your printer claim code.
On the printer control panel, press theePrint button or icon to open the Web Services
Either select Yes to enable Web Services, select Yes again for automatic updates, and then press the ePrint button again. Or, select Enable Web Services , and then select OK . An information sheet prints that has your printer claim code.
On the printer control panel, touchSetup, and then touch Web Services.
Select Enable Web Services , and then select OK . An information sheet prints that has your printer claim code.
If it continues to not print, see the Web Services connectivity troubleshooting here.
If you need to reach an HP Instant Ink support person, please contact 1-855-785-2777. Hours are: Monday through Friday 8:00am to 11:00pm / Saturday 9:00am to 8:00pm Eastern time.
Thank you,
KAB_11
Although I work on behalf of HP, I am speaking for myself and not for HP.
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Although I work on behalf of HP, I am speaking for myself and not for HP.
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution. Please click on the Thumbs Up on the right to say “Thanks” for helping!

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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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