Integrating CRM with multiple R/3

Hi All,
We have 3 R/3 and 1 CRM systems. All master data same 3 ERP systems. For example Material number :ABC same 3 ERP systems. 3 ERP systems different master data GUID number produced and this GUID number problem extraction to CRM system.
Can somebody please tell how to integrate the CRM to multiple R/3 systems for both Initial and delta download
Best regards,

Hi Okan,
Define the naming convention that you are going to follow in CRM for the Business Partner.
Define a External No range for your Busienss partner in CRM w.r.t to your R/3 system
It is very much possible to assign your No ranges to the Business partner during its intial Load.
When delta comes you have to mach the same key as it was generated during the intial load.
Hope this helps
Regards
Sourabh

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SAP CRM with multiple MS Exchange Servers

Hi all,
I would like to use a SAP CRM 7.0 system with multiple MS Exchange servers. It is possible to forward emails from these Exchange servers to the SAP WAS via SMTP, so that SAP ERMS functionalities can be used to process the emails?
Thank you,
Till

The answer is yes. You need to just setup the exchange servers to route the e-mail to the inbound SMTP port setup on the CRM WAS server. You will then configure the inbound e-mail address on the WAS to map to the ERMS service.
CRM does not care how the message got sent to it, it just needs to be dropped off at that location.
Take care,
Stephen

Integrating BIP with multiple LDAP servers

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my question is very simple. In Admin->Security Configuration->Security Model section i've setted Security model combobox with LDAP value. Then i've filled all LDAP information field (for example:URL). All works. But in my rpd i 've multiple LDAP servers (multiple URL) and in the form i can insert information about only one LDAP server.
Is it possible configure BIP with multiple LDAP servers?
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Giancarlo
P.S. I'm using OBIEE 10g

Hi,
my question is very simple. In Admin->Security Configuration->Security Model section i've setted Security model combobox with LDAP value. Then i've filled all LDAP information field (for example:URL). All works. But in my rpd i 've multiple LDAP servers (multiple URL) and in the form i can insert information about only one LDAP server.
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Integrating Presence with multiple AD/Exchange Domains

We have a single CUCM cluster that support several organizations. Some of these organizations want to implement CUPS with integration with their Exchange Servers. Each organization has their own, seperate AD Tree and Exchange server (some integrate with their own Unity, some others have their own Unity Connection server). However, Presence only allows a single Outlook Presence Gateway for Free/Busy indication. This is a problem.
One thought is that each organization get their own Presence server, but can non-clustered Presence servers integrate with one CUCM cluster? I know that a single Presence Cluster will not support multiple CUCM clusters, but does it have to be a 1-to-1 relationship?
Second, can different Presence servers in the same cluster point to different Outlook Presence Gateways? If so, we can simply add a Presence server for each organization that points to that org's Exchange server.

The answer is yes and no.
Yes, you may install multiple CUPS servers with one CUCM cluster. You may point each CUPS server to different Exchange server.
Most of the features will work but phone presence ("on-the-phone" status). Because on CUCM, you can only specify one SIP trunk as PUBLISH trunk. And one SIP trunk can only point to one CUPS server (cluster).
There might be some "workarounds". But I haven't tested them yet. So it might or might not work.
Workaround 1: Set up a "proxy device" to redirect traffic. All CUPS server point to this device. This device will redirect the traffic based on difference email domain. This device could be a layer 7 content switch, an Exchange server, or a firewall/web proxy with content inspection features.
Workaround 2: On CUPS > Presence > Settings, uncheck "Enable SIP Publish on CUCM". Without this option, CUPS will use SUBSCRIBE/NOTIFY model to get phone presence from CUCM. You don't have to specify a PUBLISH trunk on CUCM. This works on CUCM 5.x. But I haven't tested on CUCM 6.x or above.
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http://htluo.blogspot.com

Integrating CRM with hosted Exchange server that is not Office 365

I started out by setting up our domain, but it seems to be pushing me to add loads of DNS records so that Office 365 can use it. Firstly, do I have to use an Office 365 hosted Exchange, or can I use an alternative (my Exchange is hosted with COLT CEANO)
When I try and create an email server profile, I only have the ability to specify a name and description - the fields to specify incoming and outgoing servers etc. are not visible.
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If you are refering to the email function in CRM, then you have 3 option
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sender is a party and 2 receivers are 2 different business systems....
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Hi All,
Thanks,
I got the solution.... like below....
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You design a client/server system; you design the RMI remote interfaces; you write implementations of these interfaces, and RMI client code to make use of them. You deploy.

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We are moving towards deploying Outage Management System (Oracle Utilities NMS) to help localize the fault, achieve Outage Management and a transparent network with a near-real time stats. We already have SAP ECC 6.0, ISU, SAP PI 7.0 and SAP CRM 7.0. One of the challenges we are facing is to decide how should we go about the integration of SAP CRM with Oracle's Outage Management System.
Here is a sample business scenario,
CSR receives a call from a consumer and inquires about planned outages for a particular area.
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We receive around 1000 consumer complains and against every complain a ticket is generated in CRM. Now If CRM is integrated with OMS using SAP PI, the volume of the data being exchanged via PI is very much high and exceeds our licensed volume for SAP PI. So I do need to know the best practices for either approach that you may recommend.
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does anyone have an idea about this one, I've asked this question in a few places and no one really seems clear about it.
Also, I've read here and there that SAP Business One is not a real SAP product. It was bought by SAP and is sold by them but has little do to with SAP's technology (R/3, SAP ERP, Netweaver, SAP CRM, ...), and that therefore they don't support it that much ? Is any of this right ?
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Hi All,
We are doing same scenario(Integration of CRM with ECC and replication of material/customer).My question is how to integrate CRM and ECC(Proxy OR WS). what are the interfaces involve in sap pi and any software component required in PI side.
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Regards
Ravi

Hi Ravi,
Check first these links:
Synchronizing SAP CRM data to external systems via SAP PI
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/f0f10991-2c4d-3110-aab0-ad4bf5708baf?QuickLink=index&…
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CRM integration possibility with gATP through ECC

Hey Gurus,
We would like to setup the integration between CRM (731), ECC (606) and gATP.
But I will NOT setup gATP integration directly with CRM. But rather CRM sales order replicated in ECC, ECC should perform the ATP check by calling gATP. Afterwards the ECC sales order replicates back to CRM. Then CRM get the ATP result from gATP indirectly.
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Ying

Hi Bala,
Thanks for the input.
While we have the RFC and Logical setup between ECC<->SCM.
And data exchange between CRM and ECC has also been established.
Currently we can run ECC-APO gATP integration.
The thing is we want to integrate CRM into this gATP check through ECC.
As you mentioed: RFC and connections between ECC - APO- CRM, do you mean besides ECC <-> SCM/APO connection, we should also setup the RFC and logical system connection in bi-direction between CRM <-> SCM/APO?
From CRM side, there is one customization about ATP check - "ATP Profile", it can be set as "ECC ATP check" or "No ATP check". (we do not want to use "APO ATP check" profile in CRM).
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Hi
Could you please give links or documents that clearly (step by step) tells about Integrating SRM with MDM and CRM with MDM ?
Thanks
manian

Hello Manjan,
you can refer the threads for CRM-MDM integration as mentioned below:
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Connecting MDM to CRM
Integration of SAP CRM with non-SAP-Systems
To integrate the SRM or CRM System with MDM, you might be need some middleware like XI/PI in between.
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Re: MDMGX Transaction in R3-XI-MDM Scenario
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One SRM integrated with multiple Backends

Hi All
Can One SRM be integrated with multiple Backends?
If so any insights, documentation, pros-cons that can you all can share?
Does the version of SRM or ECC matter?
SRM version will be 7.0 and ECC 6 EP3.
Thanks,
Gamad

Hi Gamad,
multiple backend systems for one SRM is normal and works fine.
You just need to connect the systems, replicate the materials/vendors you would like to use and maintain the SRM customizing:
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-> Supplier Relationship Management -> SRM Server -> Technical Basic Settings -> Define Backend Systems
2) Define the scenario/follow-on document creation for the product categories
-> Supplier Relationship Management -> SRM Server -> Technical Basic Settings -> Define Backend System for Product Category
3) Define the scenario/follow-on document creation for the product categories
-> Supplier Relationship Management -> SRM Server -> Cross-Application Basic Settings -> Define Objects in Backend System (Purch. Reqs, Reservations, Purch. Orders)
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Integrating SAP CRM with IBM Websphere Portal

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Is it possible integrate SAP CRM with IBM Websphere Portal??
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P L E A S E D O N O T C R O S S P O S T I N D I F F E R E N T F O R U M S

Creating Profile type report that hold fields with multiple values

Really hoping someone can please help me out as I am very new to Crystal Reports.
We use Maximizer CRM and we have been in need of some custom reports to rule out risk for regulators. I contacted Max and they suggested the only possible way is to create through Crystal. Its been almost one month already and I still cannot for the likes of me get this report operating properly. I have been inside and out on all sorts of forums, posted topics but no luck! So I will give it one more attempt in hopes that one of you geniuses can show me the way.
In Maximizer CRM there is date, numeric, alphanumric and table. Our table fields items can be set to either single value or multi-value. So in crystal i did a default join of Client.tbl and the user-defined fields from view and joined the client id and contact number from all the view fields to client table. See Image:
and I have dragged all the relevant fields in rows (in details section) rather then columns because we would be reporting on more then 1 record at a time. My problem is - If there is a table with multiple items selected (values), the records triple in count and it will show the same record over and over with just single field value changing at a time.
The formula field you see in the image is from when I posted a discussion and Abhilash assisted me by providing the formulas I should add:
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whileprintingrecords;
stringvar s := s + {field_with_multiple_values} + ", ";
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whileprintingrecords;
stringvar s;
Left(s, len(s)-2);
This method is not working out for this type of report. When I add the formula Crystal is still counting my 2 records as 5 records but I can only view it as a single record and the multi-field has all the values for both records and displaying as a single record. See image:
Can anyone please assist and advise where I am going wrong?
-Jared

Hi Jared,
Thanks for taking down memory lane that is Maximizer. Nice to see their table structure hasn't been simplified in the last 20 years.
If I understand what's happening, you should only see 2 records and not 5. That means your joins are creating duplicate records. For now I'm going to skip over trying to optimize your query because I still have bad dreams of linking Maximizer tables.
There are a couple of ways to work around the duplicates, one is to create a group and instead of having your formula in the Detail section, put it in the Group Header. The question is what would you create your group on that would get you a unique record?
If you know where the duplicates are coming from, create a Record Selection Formula that will remove the duplicates.
There is also the menu option Database | Select Distinct Records. I've never really had success with this one but there's no harm in giving it a shot.
I would have you try and find which table or combination of tables is generating the duplicates but that requires playing with your links. Normally I'd start by adding one table at a time and dropping one field onto the report. If it doesn't repeat then add another table and field and repeat until you get your duplicates. Once you know where they are coming from then you can either drop that table from your query or create a selection formula that removes the duplicates.
Good luck,
Brian

I want to use Mac Mail for my work email address, which containts multiple outbound options (i.e. hr@, me@ etc). Is there a way to set up Mac Mail to have an account with multiple outbound addresses rather than adding in multiple accounts?

I want to use Mac Mail for my work email address, which containts multiple outbound options (i.e. hr@, me@ etc). Is there a way to set up Mac Mail to have an account with multiple outbound addresses rather than adding in multiple accounts?

This sounds like the age old problem with keychain & Safari. I don't know of a way to solve it without using something like 1Password.
The iOS app has it's own built in browser, so it has more control over what gets autofilled. Safari on OS X has an 1Password extension that handles account selection & autofill etc.
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http://apple.com/feedback/macosx.html
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Integrating CRM with multiple R/3

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