Interactive issue in Adobe content Viewer.

Hi, I would like some help about interactive stuff in an InDesign document.
When i test it in the Preview in the toolbar in InDeign it works … but when i export it to the Adobe content viewer it do not work and neither when i see it in the Adobe content viewer on my ipad. It is things like links, videos and bottoms
Thanks!

You cannot use the Preview panel in InDesign for DPS previews. This is for SWF export only.
You need to start out by reading the documentation and watching the videos on tv.adobe.com.
Bob

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Remove previous issues from Adobe Content Viewer

We do not have a DPS licence as yet, but as part of the process to get the business to sign up we have created some example docs in InDesign and shared with the decision makers directly.
We now want to remove some of these examples, and have 'unshared' the folios but they are still appearing in the Content Viewer? If I delete the issue, the thumbnail remains with the option to download it again.
Help?

On the iPad, you (or your clients) need to tap the gear icon in the upper right corner of the library and choose "Remove Issues from iPad." Then you select the downloaded folios and delete them. If the folios have been unshared or removed from the server, they'll no longer appear in the library.

Issue with Adobe Content Viewer

Don't know if anyone else has this issue. Am using CS5.5 and just installed Air 2.6 (to see if that solves it) I am new to the DPS, but know my way round InDesign, I am experimenting with the creation of pages. They upload fine into the Folio builder but when I click on Preview in the Folio Builder window i get the below screen and nothing else after it Launches.
I am taking files intended for Print and copying them into the new pages. However I have converted all the artwork to RGB, the images are jpegs. Is there any chance there could be an issue with that somehow?
Am I doing anything wrong in the creation of the files? I have followed the instructions and yet I still get this even with the tutorial assets.
Any ideas?
Thanks
Ian

Hi, Ian:
Have you got it to work now? If you'd like, you can share the folio with me ([email protected]) and I can give it a try.
Thanks!
Jianlan

Limitations/issues Adobe Content Viewer (Adobe Viewer) on Ipad 1 (not tested on 2)

There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Limitations/issues v.2 Adobe Content Viewer on Ipad 1 (not tested on 2)

Update on 23-Feb-2012
There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
The viewer on the ipad will crash on a navto://NameOfPage#PageNumberOtherThenTheFirst, if that page where it directs to has a slideshow. this happens 90% of the time.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Update on 24-Feb-2012
There are a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Navto:// crashes to non preloaded pages with slideshow:
Additional information/ text examples:
                - Say we are on page 2. depth 2: and you link to page 4 with depth 1 (not 0/first) (which has a slideshow on that page) This results in a crash.
                - Linking to pages with depth 0 (and have slideshows, works.
                - Say we are on Page 2, depth 3 and link to Page 3 depth 2 with a slideshow, works.
                - Linking to all next to pages and top pages with slideshows, works.
Fixed (viewer 2.3.1) Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible
                                       (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Fixed (viewer 2.3.1) Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out,
                                        instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Fixed (viewer 2.3.1) Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Fixed (viewer 2.3.1) Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Adobe Content Viewer/no interactivity or animation

We're running InDesign CS5.5
I work at an advertising agency and just had my IT department update my extensions to:
Folio Producer Tools v.1.10.1
Folio Panel v.12.2.2.1
I also updated my Adobe Content Viewer App on my iPad 2.
My problem:
The pages show up in Content Viewer, but no interactivity or animation of any kind works now. It used to.
Thanks,
Aaron

[Animations DO NOT work with PDF! It’s SWF only.]
You are right, I was remembering a robust presentation we did a while ago and we hosted it as an SWF file on the web. I thought it was a "PDF (Interactive)." Thanks for setting us all straight.
Much to your benefit... I spoke with another Art Director here and we figured out why my elements weren't working.
Here are the answers for everyone's benefit:
1. SCROLLABLE FRAME: I didn't include the Empty graphic box on the far right of the active viewable area. (See Bob Bringhurst's "Digital Publishing Suite Tips App")
2. All BUTTONS must be scripted "On Release" (I incorrectly had it as "On Click")
3. My second BUTTON was an info icon that I wanted to show a modal [pop-up] window and then have some way to close that new window.
Incorrect way:
I made both the info icon and the modal window as buttons and used the "Show/Hide button" actionscript. This doesn't work with "On Release."
Correct way:
Make the modal window into a Multi-state Object.
State 1= No Fill/empty graphic box. State 2= the complete modal window. State 1 is the default view so it appears blank when the viewer first sees the page. The info icon button "On Release" shows State 2.
To make the modal window disappear, create a separate No Fill/empty graphic box DIRECTLY OVER the modal window. (Don't to forget to add an "X" or "Close" into the design as a visual clue only). Make this empty box a button and have it script "On Release" to show State 1 of your multi-state object modal window.
Thanks to you guys! I'm sure I'll have more. And thanks a million for the App with tips Bob B., keep updating this please!

Interactive elements and even article zoom sometimes freezes on first page in Adobe Content Viewer r31.

Interactive elements and even article zoom sometimes freezes on first page of articles in Adobe Content Viewer release 31 (tested on iPad 3 and iPad Air). If user swipe to second page and return back to first page, all elements works normal again.
Interactive elements are mostly buttons for changing states of multi-state objects, or buttons for opening URL in build-in browser.
What could be the reason? Is there some bug in ACV r31? Or it alocates more memory for the application, so there is less memory left for the content? It wasn't happen before in r30.

hello, me the same thing is happening. I made a folio and he usually worked before the last update of content viewer. the multi-state buttons also freeze and take to work. This bug will be fixed in the next update?

Adobe Content Viewer issue

I'm using a web overlay linked to an html resource with javascript actions, but I can't figure out why the javascript does not display properly using Adobe Content Viewer version 2.9 or 3.0 on a 4th generation iPad? The very same code and file displays perfectly when viewed on a 1st gen iPad with same version of Adobe Content Viewer so it doesn't appear the code is the issue. It appears to be an issue with the Adobe Content viewer on the iPad 4 with retina display. I need to test on this device, but have hit a wall. If need be, are there other ways to test a DPS app on iPad 4 without using Adobe Content Viewer? Thanks for your help.

Sorry, but I don't have an iPhone to test. I tried using Safari Web Inspector on my Mac, but I'm not able to select mobile safari in the user agent to simulate. The html page is not published on a server in order to run it through a browser outside of my Mac. The code is validated and tests fine on my Mac and on Adobe Content Viewer on iPad first generation. How can I resolve? Thanks.

Adobe Content Viewer (desktop preview) issues

The Adobe Content Viewer (desktop preview) runs off the bottom of my screen (27") when viewing content from InDesign for the new iPad. Would like to be able to alter window size and be able to scroll down to view artwork at full size. Am I missing something simple?
I've downloaded the latest updates for the folio producer tools as well as the folio panel update.

The Adobe Content Viewer for the desktop currently doesn't preview new iPad (2048x1536) folios properly. This desktop preview issue should be fixed in the next release.

Adobe Content Viewer v22 for Android - folio update issue

Yesterday I updated our Xoom to Android 4.1.1 and updated the Adobe Content Viewer to v22. Both we and a client have had issues with not seeing the "Update Available" message for folios that are been updated. The "Updating Library..." message flashes briefly at the top of the viewer in library mode, however nothing changes. It's only after killing the app and restarting that it takes its time while checking the library for updates and finds them. Has anyone else had this issue? The iPad rendition of the same folio has been showing update messages in the usual, almost instantaneous, way.
Has anyone else had difficulty with updating folios in the Android v22 Adobe Content Viewer? In the past couple of versions I've noticed some strangeness with the Sign In/ Sign Out part of the library where it seems like the text tells you you're signed in, but sometimes you have to sign out and sign back in to get updates. Sometimes you could go back to the home screen and then go back into the app and it would trigger a check for updates as well, however that trick doesn't seem to be working anymore.
Andrew

Thank you for the reply Himanshu. Evidently the problem is much worse than I thought because previously created apps don't even open anymore!
None of the apps we have published to the Android app store are getting past the splash screen. The library flashes briefly on some of them before the app crashes. The error message it gives is "Unfortunately, ____ has stopped." This is a big problem!! Will updating the apps to v22 solve this issue? When will Adobe have this major problem fixed?
I'm flashing back to June of last year when reliability of basic functionality (like apps opening and folios being downloadable/viewable) was still unpredictable. You Adobe guys and gals have got to figure out how to make the DPS system dependable. I understand this is an operating system conflict, but surely you knew this update was coming and could test how well your software would hold up to the changes. This isn't a barely used minor feature that isn't working, this is something that makes users uninstall the app and lessens their opinion of the company that released it. Please make this your top priority and get it fixed today. We and our customers are paying for a much higher level of service than this.

Adobe Content Viewer, library downloading issue

I have the free version of the folio building tools currently with acrobat.com as I test the capabilities of the publishing suite for our company. I updated the folio tools, can sign in, create a folio, and it appears OK in the shared workspace on acrobat.com. I sign into the Ipad and open up the Adobe Content Viewer app. I sign in and it gives me the message downloading library. Here is where the problem happens. After it is finished loading, nothing updates. I can't get the folio to load into the Ipad and neither can my workmate who I shared the file with. I made sure the app was completely up to date.
Any suggestions on how to fix this problem? Is this a common problem?
~ V

All,
I just worked with another customer reporting the same circumstances, and it turned out that, as part of their migration from prerelease to their purchase of DPS, they had not provisioned the Adobe ID that they used to build their custom Viewer app. I need to know the name of your company, and the Adobe ID used to build your app, to determine if this is the cause of your failures.
Alternatively, if you have not yet purchased DPS, then your failures are due to the shut down of the prerelease program.
Matthew
I just work for the company so I would not be able to get a hold of their Apple ID. We have the Creative Suite and I am working in InDesign CS5 with the updated folio tools extension.
I wanted to confirm that because the prerealease program is shut down, those with the free acrobat.com account can not publish a folio to the Adobe Content Viewer? Because a few weeks ago, we could. I can still see my folio in the shared workspace on acrobat.com
~V

Adobe Content Viewer, Articulate Studio file

Hello! I am learning DPS bit by bit and have successfully begun publishing my document for viewing in the Adobe Content Viewer on different devices. Here are the issues I am having and the questions associated with those issues:
1. When I publish my document and go to view it on my devices (Android tablet and iPad3), I get a gray box where I should have an Articulate Studio *.html file. I think it may be a memory issue, but how do I truly preview my DPS document so that I see all interactive content? I am assuming it is a memory issue, but it may be a linking issue to the Articulate file, though I am able to see the Articulate file when I preview just that article within my folio on my computer.The total filesize is about 33 Mb and I have seen on other posts that some magazines are 500Mb in size. Is the Adobe Content Viewer limited in its content file size for previewing publications?
2. I have been publishing my file over and over and now have multiple copies of the file in my Adobe Content Viewer on both devices. How do I get rid of the duplicates and have only the most recently updated item on my device? Is this something I can do through the Folio builder online? (I am only seeing one file in the Organizer and Publish Requests.)
Thank you for any help with these questions.
Sincerely,
Amber Price

Thank you so much for the feedback. Yes, I created the file as an overlay (web content) and linked to the html file that is created when you build an Articulate Studio file. Is there a way to have it preview on the mobile device? Do I have to upload those files separately, somehow? If there isn't a way to preview it, does that mean it will not work when I go to publish it for real? In my latest preview, I can now hear the audio, but cannot see the video on my device (but this isn't every time). Another issue: when I go to preview the entire portfolio on my local computer using the Adobe Content Viewer, it never loads the preview--it just hangs on the load screen and I see "Proxy.folio" and the file never loads [see image below].
I have created one folio with articles in that folio and I have changed and updated those articles. I have also tried signing out and back in to the Adobe Content Viewer and I still see the duplicate files. I also tried restarting my devices to see if that would update everything and the duplicates are still there.
Any other help is greatly appreciated! ~Amber Price

Adobe Content Viewer app

Hi Guys I created my interactive document on Indesign 5.5 yesterday. I can view it on my desktop 'Adobe Content Viewer'. Is there a way I can view my document on the iPad without buying the expensive Adobe Digital Publishing suite? I don't want to publish the document, I just want to text it on the iPad? When I log into adobe acrobat I can't organise the files, I can only view the workspace!? Also the 'Adobe Content Viewer app' keeps telling me it needs to be updated?? Can anybody help?

Bob,
I have been closely monitoring many threads here at DPS (and DPS Private Beta Forums) in the last few weeks, and yes I am new to this particular product group having only been in it since March. But I wonder if there is some way that Adobe can be made aware of how serious this issue is with Builder and Viewer and tools "not lining up" with Apple.
To keep putting this problem on Apple is somewhat of a shopworn technique (and I say this with all due respect.). Still, Apple commands fully 80+ % of the tablet market. They are the big dog.
Suggestions for the future: Perhaps there will be a way to choose a tools/viewers workflow at startup -- or to put a bigger "red flag" before installing any update that is not yet supported by Apple. Approaching this from the engineering side, you may have forgotten just how many disclaimer screens the average designer/production person faces every week! Many of us don't read them carefully. (Richard Dreyfuss reads them).
I have nothing but admiration for what Adobe software engineers are trying to do -- and these are nascent times to be sure. But it certainly seems like this launch is going poorly.
-- Jeff

Adobe Content Viewer not installed on V28

Today I updated both my CC and CS6 versions of InDesign, so I now have V28 of DPS tools, however there is no Content Viewer app available for my Mac (Running )SX 10.8.5).
When I try to preview on Desktop via the Folio Builder panel, an error stating that the Adobe Content Viewer couldn't be found comes up.
All the Adobe Support documents go through the process of finding the AdobeContentViewer.air file in the /Library/Application Support/Adobe/Installers/AdobeDigitalPublishingCS6/ContentViewer folder, but I only have three files in that folder:
Adobe AIR Installer.app
Install Adobe Content Viewer.app
Install DPS App Builder.app
So I can't double-click it to reinstall it.
My Air is up to date, my Updates are all up to date, and I can't find how to unistall InDesign (I am a Creative Cloud subsriber).
I used my Time Machine backup to go and get it from a back up, but it wouldn't install when I double-clicked the old version (I was getting desperate!)
However I can preview the same Folio on my connected iPad running the latest version of the Adobe Content Viewer app
After a live chat, then over two hours on hold for some UK technical support on my land line, and just over an hour on my mobile, plus a Skype call to the US 800 number to be informed of over an hour's wait there, and to discover UK support is only during office hours, and after nearly two hours it has passed 5.30pm, I had to give up on Adobe's official technical support, and resort to more searching on Adobe forums, but have found nothing for CC or CS6 that I haven't already tried, except unistalling and reinstalling InDesign. But I can't find how do that via Creative Cloud. At one point I had to tell one of the nice indian "technical support" staff not to put me back in the same loop as I'd been in twice before as I was close to tears. He sympathised but told me it wasn't his area of expertise - surprise surprise... Not a good day.
Pleeeese, is anyone else having this problem, or has anyone else solved this problem?
Thanks in anticipation

Thanks Neil, that worked once I'd installed it directly into the Applications folder, not within a subfolder.
So if anyone else has this issue, install the Desktop Viewer app for CC and it works for both CS6 and CC.
NOTE, that you need to double-click the Install Adobe Content Viewer.app file, don't look for a file called Install Adobe Content Viewer.air as per the instructions, as they are out of date.
Phew, I have finally got all my DPS functionality back, and have created a V27 app using V28.

How do you download the Adobe Contents Viewer to a Kindle Fire?

Trying to view a folio created in InDesign 5.5 on a Kindle Fire. I downloaded Adobe Contents Viewer and it gives me this error: This issue is available for download, but requires a newer version of the ap Adobe Content. Please update your app from the Android Market. I tried downloading it from Android Market but it still gives me the same error.

Moved discussion to Digital Publishing Suite forum.

Interactive issue in Adobe content Viewer.

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