Remove previous issues from Adobe Content Viewer

We do not have a DPS licence as yet, but as part of the process to get the business to sign up we have created some example docs in InDesign and shared with the decision makers directly.
We now want to remove some of these examples, and have 'unshared' the folios but they are still appearing in the Content Viewer? If I delete the issue, the thumbnail remains with the option to download it again.
Help?

On the iPad, you (or your clients) need to tap the gear icon in the upper right corner of the library and choose "Remove Issues from iPad." Then you select the downloaded folios and delete them. If the folios have been unshared or removed from the server, they'll no longer appear in the library.

Similar Messages

Interactive issue in Adobe content Viewer.

Hi, I would like some help about interactive stuff in an InDesign document.
When i test it in the Preview in the toolbar in InDeign it works … but when i export it to the Adobe content viewer it do not work and neither when i see it in the Adobe content viewer on my ipad. It is things like links, videos and bottoms
Thanks!

You cannot use the Preview panel in InDesign for DPS previews. This is for SWF export only.
You need to start out by reading the documentation and watching the videos on tv.adobe.com.
Bob

Issue with Adobe Content Viewer

Don't know if anyone else has this issue. Am using CS5.5 and just installed Air 2.6 (to see if that solves it) I am new to the DPS, but know my way round InDesign, I am experimenting with the creation of pages. They upload fine into the Folio builder but when I click on Preview in the Folio Builder window i get the below screen and nothing else after it Launches.
I am taking files intended for Print and copying them into the new pages. However I have converted all the artwork to RGB, the images are jpegs. Is there any chance there could be an issue with that somehow?
Am I doing anything wrong in the creation of the files? I have followed the instructions and yet I still get this even with the tutorial assets.
Any ideas?
Thanks
Ian

Hi, Ian:
Have you got it to work now? If you'd like, you can share the folio with me ([email protected]) and I can give it a try.
Thanks!
Jianlan

"Temporarily Unavailable" Foilo on Adobe Content Viewer

I have uploaded, published, and updated my Folio in Folio Producer, and it is listed as available for Download from Adobe Content Viewer on the iPad. but when I go to download there is a message saying "This content is temporarily unavailable. Please try again later."
I have been unable to find any reason for this or support. Is it something to do with My Adobe ID? or a Subscription? I have been using a trial of InDesign CS5.5, could that be the issue?
What can I do?

Same problem.
I held off of submitting it to itunes Connect just in case my folio is defective, do not want a reject from apple.

Adobe Content Viewer (desktop preview) issues

The Adobe Content Viewer (desktop preview) runs off the bottom of my screen (27") when viewing content from InDesign for the new iPad. Would like to be able to alter window size and be able to scroll down to view artwork at full size. Am I missing something simple?
I've downloaded the latest updates for the folio producer tools as well as the folio panel update.

The Adobe Content Viewer for the desktop currently doesn't preview new iPad (2048x1536) folios properly. This desktop preview issue should be fixed in the next release.

Adobe Content Viewer v22 for Android - folio update issue

Yesterday I updated our Xoom to Android 4.1.1 and updated the Adobe Content Viewer to v22. Both we and a client have had issues with not seeing the "Update Available" message for folios that are been updated. The "Updating Library..." message flashes briefly at the top of the viewer in library mode, however nothing changes. It's only after killing the app and restarting that it takes its time while checking the library for updates and finds them. Has anyone else had this issue? The iPad rendition of the same folio has been showing update messages in the usual, almost instantaneous, way.
Has anyone else had difficulty with updating folios in the Android v22 Adobe Content Viewer? In the past couple of versions I've noticed some strangeness with the Sign In/ Sign Out part of the library where it seems like the text tells you you're signed in, but sometimes you have to sign out and sign back in to get updates. Sometimes you could go back to the home screen and then go back into the app and it would trigger a check for updates as well, however that trick doesn't seem to be working anymore.
Andrew

Thank you for the reply Himanshu. Evidently the problem is much worse than I thought because previously created apps don't even open anymore!
None of the apps we have published to the Android app store are getting past the splash screen. The library flashes briefly on some of them before the app crashes. The error message it gives is "Unfortunately, ____ has stopped." This is a big problem!! Will updating the apps to v22 solve this issue? When will Adobe have this major problem fixed?
I'm flashing back to June of last year when reliability of basic functionality (like apps opening and folios being downloadable/viewable) was still unpredictable. You Adobe guys and gals have got to figure out how to make the DPS system dependable. I understand this is an operating system conflict, but surely you knew this update was coming and could test how well your software would hold up to the changes. This isn't a barely used minor feature that isn't working, this is something that makes users uninstall the app and lessens their opinion of the company that released it. Please make this your top priority and get it fixed today. We and our customers are paying for a much higher level of service than this.

Limitations/issues Adobe Content Viewer (Adobe Viewer) on Ipad 1 (not tested on 2)

There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Limitations/issues v.2 Adobe Content Viewer on Ipad 1 (not tested on 2)

Update on 23-Feb-2012
There a a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out, instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
The viewer on the ipad will crash on a navto://NameOfPage#PageNumberOtherThenTheFirst, if that page where it directs to has a slideshow. this happens 90% of the time.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Update on 24-Feb-2012
There are a few problems/limitations I'm running into with the Adobe Content Viewer for Ipad 1 (not tested on 2), like:
Navto:// crashes to non preloaded pages with slideshow:
Additional information/ text examples:
                - Say we are on page 2. depth 2: and you link to page 4 with depth 1 (not 0/first) (which has a slideshow on that page) This results in a crash.
                - Linking to pages with depth 0 (and have slideshows, works.
                - Say we are on Page 2, depth 3 and link to Page 3 depth 2 with a slideshow, works.
                - Linking to all next to pages and top pages with slideshows, works.
Fixed (viewer 2.3.1) Autoplaying more than 1 multiple-state is impossible. Only the object in the highest place in the layers is visible
                                       (like having pulsing navigation arrows and a fade in text) -works perfectly in de windows Adobe Content Viewer with Indesign 5.5
Fixed (viewer 2.3.1) Autoplay of an multistate object with 'stop at last frame' does not work. It just fades the entire multistate object out,
                                        instead of holding. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Fixed (viewer 2.3.1) Cropping Images (changing the objectbox) in indesign, becomes skewed (or squashed) like the image just gets pushed in the new objectbox size.
Fixed (viewer 2.3.1) Buttons with a click image/appearence become invisible in a multistate object. -works perfectly in de windows Adobe Content Viewer with Indesign 5.5.
Some ideas for change
Not allowing an Overlay (which is larger than the page itself) on a page depth of 1, on top of a page with depth 0. Seeing content of the page below the currentpage seems quite unuseful.
Allow multistate objects to autoplay within another multistate object (thus allowing like a: menu catagorie wich can call an autoplaying slideshow)
Zooming in on an image without first having to tap on it to enable zooming.
Updating content button.
Hitting the update button in Indesign cs5.5 (windows) doesn't update all changed content.
Hitting download update in de Adobe Content Viewer (Ipad 1) doesn't change all changed content. Archive and redownload nessesary.
We would love to see the top issues working.
Kind regards,
R. Heijne

Adobe Content Viewer, library downloading issue

I have the free version of the folio building tools currently with acrobat.com as I test the capabilities of the publishing suite for our company. I updated the folio tools, can sign in, create a folio, and it appears OK in the shared workspace on acrobat.com. I sign into the Ipad and open up the Adobe Content Viewer app. I sign in and it gives me the message downloading library. Here is where the problem happens. After it is finished loading, nothing updates. I can't get the folio to load into the Ipad and neither can my workmate who I shared the file with. I made sure the app was completely up to date.
Any suggestions on how to fix this problem? Is this a common problem?
~ V

All,
I just worked with another customer reporting the same circumstances, and it turned out that, as part of their migration from prerelease to their purchase of DPS, they had not provisioned the Adobe ID that they used to build their custom Viewer app. I need to know the name of your company, and the Adobe ID used to build your app, to determine if this is the cause of your failures.
Alternatively, if you have not yet purchased DPS, then your failures are due to the shut down of the prerelease program.
Matthew
I just work for the company so I would not be able to get a hold of their Apple ID. We have the Creative Suite and I am working in InDesign CS5 with the updated folio tools extension.
I wanted to confirm that because the prerealease program is shut down, those with the free acrobat.com account can not publish a folio to the Adobe Content Viewer? Because a few weeks ago, we could. I can still see my folio in the shared workspace on acrobat.com
~V

Adobe Content Viewer issue

I'm using a web overlay linked to an html resource with javascript actions, but I can't figure out why the javascript does not display properly using Adobe Content Viewer version 2.9 or 3.0 on a 4th generation iPad? The very same code and file displays perfectly when viewed on a 1st gen iPad with same version of Adobe Content Viewer so it doesn't appear the code is the issue. It appears to be an issue with the Adobe Content viewer on the iPad 4 with retina display. I need to test on this device, but have hit a wall. If need be, are there other ways to test a DPS app on iPad 4 without using Adobe Content Viewer? Thanks for your help.

Sorry, but I don't have an iPhone to test. I tried using Safari Web Inspector on my Mac, but I'm not able to select mobile safari in the user agent to simulate. The html page is not published on a server in order to run it through a browser outside of my Mac. The code is validated and tests fine on my Mac and on Adobe Content Viewer on iPad first generation. How can I resolve? Thanks.

Removing book from Adobe Content Server

Hello.
I would like to remove book from Adobe Content Server. I used answers from that thread http://forums.adobe.com/thread/621994 .I successfully removed book from distributor inventory but can not remove it from operator (built-in distributor) inventory. I got this error:
data="E_ADEPT_DATABASE http://acs.authorcloudware.com:8080/admin/ManageResourceKey Cannot delete or update a parent row: a foreign key constraint fails (`adept`.`fulfillmentitem`, CONSTRAINT `fulfillmentitem_ibfk_2` FOREIGN KEY (`resourceid`) REFERENCES `resourcekey` (`resourceid`))"
How can I delete data from 'fulfillmentitem' table from php script?
Best regards,
Tamara.

Finally, I found a way to remove book from adobe content server. This article Public Knowledge Base helped me a lot.
So, in order to remove book from acs you need to make 4 requests:
- request to admin/ManageDistributionRights with distributor ID
- request to admin/ManageDistributionRights built-in distributor ID
- request to admin/ManageResourceItem
- request to admin/ManageResourceKey
This is how my requests look like:
//Remove book from distributor
<request action='delete' auth='builtin' xmlns='http://ns.adobe.com/adept'>
     <nonce>Mjc3MjQzMTI=</nonce>
     <expiration>2014-05-26T09:57:37+00:00</expiration>
     <distributionRights>
          <distributor>urn:uuid:3bbdd5ee-c325-4ba9-86d9-8cc428d725ac</distributor>
          <resource>urn:uuid:cd9879ce-7648-49ad-8202-243a54486938</resource>
     </distributionRights>
</request>
//Remove book from built-in distributor
<request action='delete' auth='builtin' xmlns='http://ns.adobe.com/adept'>
     <nonce>MjYzNDA0ODQ=</nonce>
     <expiration>2014-05-26T09:57:38+00:00</expiration>
     <distributionRights>
          <distributor>urn:uuid:00000000-0000-0000-0000-000000000001</distributor>
          <resource>urn:uuid:cd9879ce-7648-49ad-8202-243a54486938</resource>
     </distributionRights>
</request>
//Remove Resource Item Info
<request action='delete' auth='builtin' xmlns='http://ns.adobe.com/adept'>
     <nonce>MjYxMDgxOTI=</nonce>
     <expiration>2014-05-26T09:57:38+00:00</expiration>
     <resourceItemInfo>
          <resource>urn:uuid:cd9879ce-7648-49ad-8202-243a54486938</resource>
          <resourceItem>0</resourceItem>
     </resourceItemInfo>
</request>
//Remove the resource key
<request action='delete' auth='builtin' xmlns='http://ns.adobe.com/adept'>
     <nonce>MjgyNjU2NDI=</nonce>
     <expiration>2014-05-26T09:57:39+00:00</expiration>
     <resourceKey>
          <resource>urn:uuid:cd9879ce-7648-49ad-8202-243a54486938</resource>
          <resourceItem>0</resourceItem>
     </resourceKey>
</request>
Value of "resourceItem" tag is important. Actually I didn't find description in documentation what this tag means. I found that this is optional resource item index and that default value is 1. But when I send delete request with 1 in <resourceItem> the last request, which remove resource key, return error. If you know what this tag mean please answer in this thread.

Need to download folios repeatedly in Adobe Content Viewer

Hi:
We are using Adobe Content Viewer (ACV) for a digital education project. The ACV app is used in iPad´s and when are turned off, we need to download again all the folios previously downloaded to the ACV app.
Someone who has the same problem, how to fix it?.
Thanks,
Oscar

I am using iPad 2 with iOS 7.0.4. and latest ACV, more than 10 gb free.
1. Basically, I download a folio on my iPad device, I can open it and everything is just fine. When I click "remove issues from library" I see both folios, one occupies 28 mb, the other one 48 mb. One is made for viewer version 20 the other for 26.
2. Then, I shut down the device completely and turn it back on after few seconds.
3. I launch ACV, both of those folios appear just fine, until I click on them.
4. Just as I click on a folio, the background appears just light gray, without any content. If I tap on the screen, I don't even get top menu, where I can return to library. So I have to force quit ACV.
5. When I launch ACV again, both folios have the cloud icon next to them, and I need to download them in order to view them, HOWEVER, when I click "remove issues from library" button, I see that both folios are still there with the same mb size.
So, it looks like they are still on the device, but for some reasons I need to re-download them again.
Unfortunately I don't have any other iPads to test these folios.
Just to remind, this happens only to 2 out of many folios, both were made in summer last year, they are not published and are only used on the current device as presentations.
Regarding updates, to be honest, I don't remember if I had this prior to last iOS update, but I might not have noticed that.
Usually, if I see there is an update, I just update it.
Is there anything you would recommend to try?
I have not yet tried to remove ACV from the device and re-install. Or unshare that folio and share it again.

Cannot download folio in adobe content viewer - urgent help please

Hello,
my folio won't download in my Adobe content viewer ("cannot connect to server") and I would have needed it for a presentation at the client - the client also wanted to download the folio on his device but the same error came up. I tried it then with another iPad, same problem on 3 different iPads. I uninstalled the ACV app, installed it again, removed old issues of the magazine from the iPad and tried all that. But everything failed. In the past it always worked fine. This time, the only difference is that I have 2 Youtube videos as "web content" in the folio, but I can't imagine that could be the problem. There were no problems when having the iPad connected to my laptop, everything worked fine. But without cable connection and trying to download it into the Adobe content viewer, the download does not work. Can somebody help me please? And will that have a negative affect on the submission towards the Apple App Store?

Hello Neil,
I tried 2 different wireless networks with 3 different iPads and I had the problem with all networks and iPads unfortunately. When I did other app magazine issues for that client in the past, everything always worked fine with the 2 different networks and there were no settings changed. This is why I am so confused about this.
Meanwhile, I have managed to give my client access by private-publishing the folio via the Folio Panel with my personal Adobe ID and I gave my client my personal Adobe ID for that. Not the ideal solution but at the moment that works.

Removing previous versions of Adobe Photoshop Elements

I have Elements 10 and would like to remve versions 8 and 9 from my computer without losing any pictures. Do I uncheck the "
Remove downloaded content" box?

ok, I can use the uninstaller program. I just wanted to make certain I would not lose any of the pictures. I have WIN 7 home 62 bit.
Date: Sat, 3 Nov 2012 15:05:38 -0600
From: [email protected]
To: [email protected]
Subject: Removing previous versions of Adobe Photoshop Elements
Re: Removing previous versions of Adobe Photoshop Elements created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
No you will want to uninstall the software using the uninstallers installed on your computer? If you need more specific directions on how to remove the software can you please respond with the operating system you are using?
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4821201#4821201
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Start a new discussion in Downloading, Installing, Setting Up by email or at Adobe Community
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Adobe Content Viewer is Blank

When I open the Adobe Content Viewer on the iPad, the screen is blank or white. I remove the app from the most recently used apps and then it works, but I have to download my DPS folios all over again. So long as Adobe Content Viewer is stored in cache, I can return to it and all is well. But if I use a few other apps in between, when I return to the Adobe Content Viewer, nothing is displayed. Please advise. Thanks!

I would like to make sure that the issue you are seeing is indeed the same problem that Ivo references.
The issue we are aware of is related to folios that have upper-ascii characters in the magazine name. If you download such a folio, view it, return to the Library, forece close the app ("swipe up" method on iOS 7) then launch the app again the folio will ultimately need to be re-downloaded again for you to read it. Is this the problem?
Thanks,
-nate

Remove previous issues from Adobe Content Viewer

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