Interesting Document: Service Deployment and Service Configuration within the Internet of Things

Hi All,
an interesting document:
Service Deployment and Service Configuration within the Internet of Things
Best regards,
Andy.

Hello Marek,
I suppose you are not planning to do any kinds of advanced config using several VLANs and multiple SSIDs so let's just make your configuration simple and working.
In short, you need to remove all references to VLAN 1 and to any subinterfaces possibly related to the VLAN 1. This means in particular (follow these steps in sequence):
Remove the Dot11Radio0.1 subinterface entirely
In the Dot11Radio0 section, remove the encryption vlan 1 mode ciphers tkip command
In the dot11 ssid ciscowifi section, remove the vlan 1 command
After performing these steps, make sure that the ssid ciscowifi and encryption mode commands are still present in the Dot11Radio0 configuration, and if not, reenter them.
Best regards,
Peter

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Hi,
I have another problem - after upgrade ios wirelles connection not work.
After reload i have :
Configuration of subinterfaces and main interface
within the same bridge group is not permitted
STP: Unable to get the port parameters.
Please configure the bridge group on this interface first.
Please configure the bridge group on this interface first.
Please configure the bridge group on this interface first.
SETUP: new interface NVI0 placed in "shutdown" state
my old configuration work propertly in the old software, but after update i have notificatio.
Old thread:
https://supportforums.cisco.com/discussion/12379491/cisco-877w-no-wireless-connection
my current sh run:
version 12.4
no service pad
service tcp-keepalives-in
service tcp-keepalives-out
service timestamps debug datetime msec localtime
service timestamps log datetime msec localtime
service password-encryption
hostname cisco
boot-start-marker
boot system flash:c870-advipservicesk9-mz.124-24.T6.bin
boot-end-marker
logging message-counter syslog
logging buffered 4096 informational
enable secret 5 $1$eCNp$rWuBfZ/cexnwnkm7L447s.
aaa new-model
aaa session-id common
dot11 syslog
dot11 ssid ciscowifi
vlan 1
authentication open
authentication key-management wpa
guest-mode
wpa-psk ascii 7 050D031D26595D0617
dot11 wpa handshake timeout 500
ip source-route
no ip dhcp use vrf connected
ip dhcp excluded-address 192.168.56.1
ip dhcp pool CLIENT
import all
network 192.168.56.0 255.255.255.0
default-router 192.168.56.1
dns-server 8.8.8.8 194.204.159.1 194.204.152.34
lease 0 2
ip cef
no ip domain lookup
no ipv6 cef
multilink bundle-name authenticated
username marek password 7 00121A0908500A
archive
log config
hidekeys
ip tcp path-mtu-discovery
bridge irb
interface ATM0
description Polaczenie ADSL do ISP$ES_WAN$
no ip address
no atm ilmi-keepalive
pvc 0/35
encapsulation aal5mux ppp dialer
dialer pool-member 1
hold-queue 224 in
interface FastEthernet0
description Edzia
interface FastEthernet1
description dom
interface FastEthernet2
description Dziadek
interface FastEthernet3
interface Dot11Radio0
no ip address
no ip redirects
ip local-proxy-arp
ip nat inside
ip virtual-reassembly
no dot11 extension aironet
encryption vlan 1 mode ciphers tkip
encryption mode ciphers aes-ccm tkip
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ssid ciscowifi
speed basic-1.0 basic-2.0 basic-5.5 6.0 9.0 basic-11.0 12.0 18.0 24.0 36.0 48.0 54.0
station-role root
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bridge-group 1
bridge-group 1 subscriber-loop-control
bridge-group 1 spanning-disabled
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description Interfejs dzwoniacy
ip address negotiated
ip nat outside
ip virtual-reassembly
encapsulation ppp
dialer pool 1
dialer-group 1
ppp chap hostname [email protected]
ppp chap password 7 xxxxxxxxxxxxxxxxxxxxxx
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description Polaczenie dla sieci LAN
ip address 192.168.56.1 255.255.255.0
ip nat inside
ip virtual-reassembly
no ip forward-protocol nd
ip route 0.0.0.0 0.0.0.0 Dialer0
no ip http server
no ip http secure-server
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ip nat inside source static tcp 192.168.56.10 22 interface Dialer0 22
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access-list 100 deny ip any any
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snmp-server chassis-id ciskacz
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end
please help - thanks!

Hello Marek,
I suppose you are not planning to do any kinds of advanced config using several VLANs and multiple SSIDs so let's just make your configuration simple and working.
In short, you need to remove all references to VLAN 1 and to any subinterfaces possibly related to the VLAN 1. This means in particular (follow these steps in sequence):
Remove the Dot11Radio0.1 subinterface entirely
In the Dot11Radio0 section, remove the encryption vlan 1 mode ciphers tkip command
In the dot11 ssid ciscowifi section, remove the vlan 1 command
After performing these steps, make sure that the ssid ciscowifi and encryption mode commands are still present in the Dot11Radio0 configuration, and if not, reenter them.
Best regards,
Peter

Responsible Service Org and Service Team (partner function)

Hi all CRM gurus,
I'm trying to understand the reasons behind the following design and I hope someone can clarify some points for me:
1. Organisation structure in CRM is set up with service organisation followed by service team, e.g.
ABC Company
|_Call Center 1 (the service organisation indicator under Function is selected)
|_ Region A
                   |_ Service Team A (the local service team indicator under Function is selected)
                                 |_ User Nancy
|_Call Center 2 (the service organisation indicator under Function is selected)
|_ Region B (the service organisation indicator under Function is selected)
                   |_Service Team B (the local service team indicator under Function is selected)
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2. Organisation determination is set up using rule 14000148 and assigned to the transaction type Z001 for interaction transaction.
3. A service team partner function is created and set up to be determined automatically via the user's assignment in the org structure (14000148). This partner is configured to be made available on the interaction record screen.
4. When a new interaction is created by user Nancy, the system automatically derives the following
Responsible service org = 'Service Team A'
Service organisation = 'Call Center 1'
Service team partner = 'Service Team A'
5. When user Nancy decides that this call should be looked after by another group, she assigns the user Mary and changes the Service team partner to 'Service Team B'. The reason why she has to change the service team partner manually is that the system does not automatically re-determine the partner in change mode.
What I can see is that the focus here is on the service team (which is the partner) and there is no means to update the service organisation and responsible service organisation. So, when the user is changed to Mary, although the service team is captured correctly, the corresponding responsible service organisation (i.e. Service Team B) and service organisation (i.e. call center 1) still remains the same. Is this acceptable?
I would think that the responsible service organisation and service organisation needs to be re-determined but this is not the case.
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I have not seen a lot of queries in this area so am not sure whether my thinking is correct or not.
Appreciate some pointers on the above.
Cheers!
SF

Hi Anyone? Any opinion or comments on this set up?

Service prod in service contract and service order thro RRB!

Hi,
I have service contract with service product say Rep_service with 1 Hr rate as 100 USD in place for a particular equipment with serial number.
I have received a complaint now I am raising a service order SM01 service order with contract
I have maintained the same equipment number in the Service order as in service contract
and selected the service contract too.
i have operations and material consumption for service order.
When I run DP90 RRB the material determined is Service (different service product) based on my DIP profile, (should I maintain the same service product in DIP profile as in service contract or any other service prod can be maintained). What happens to this billing document generated from DP90?
And my service order settles to service contract.
I think when service contract is in place then to generate billing I will use only service contract as reference.
Please suggest me how to go about it.
Kindly if possible give me some link to documents.
Regards,
N.Nagaraju

Hi Nagaraju,
First of all, you can bill Service Contract and Service Order differently. This is because you may wish to charge contract fees irrespective of whether service occurs or not.
Secondly, while maintaining DIP profile, you can use different material from the one used in contract. Just make sure that it gives explanation as to what service was performed so that customer will understand the invoice.
DP90 will generate Debit memo request. You will need to create billing document against this using VF01.
When you settle the service order (KO88), it will be settled against service contract.
Please let me know if you need any further information.
Regards,
Aaditya.

Service Notification and service order in ISU

Dear's
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Witing for your positive responce
Regards,
Syed Zahoor Ahmed

Check out [Work Management Help for ISU|http://help.sap.com/saphelp_utilities472/helpdata/en/c6/4dc955eafc11d18a030000e829fbbd/frameset.htm].
Then you can go to your sandbox SPRO and try the configuration.
For note question, I am not sure whether I understand it correctly. If you want to automatically create MR from the note that you put in notification. There is not configuration for that. you need an enhancement.
Chaiphon

Service Agreement and Service Level Agreement

Hi
Can anyone provide me a copy of Service agreement and Service level agreement which can used between sap partner and a customer.
I am doing my first implementation in SAP B1 and i want to make this agreement with my customer before i start implementing the software.
I searched the portal but couldnt locate it.
Thanks and Regards
C.Louis

Hi,
I think the first agreement document is EULA (end user license agreement). The second is your request.
I think you can ask the sample of the agreement to SAP branch in your country. if not, let me know your e-mail.
Rgds,

Advantages of Service Master and service acceptance sheet

Hi,
I want to know the Pros and cons of Service master and service acceptance sheet for preparing a document.
Pl give me your views on this.
Regards,
R. Dillibabu.

Dear Dillibabu,
When you create a service master you avoid repetetive data entry efforts as again and again you do not require keying in the same text for services which can be volumunous. Also you have the option to group the services using the service/material group which can be done in service master. Also you have the option to assign valuation class in the service master for account determination purpose.
When you do the service entry it is just like the Goods receipt even in the back ground a material document is create with movement type 101 which you can see in the PO history. The biggest advantage of using the service entry is the financial implication. When service entry is done A g/l account for ex service account is debited and GR/IR is credited. Which is then cleared at Invoice posting and liability created towards vendor.
If you do not do a service entry you will have to track these manually as to services of what value is performed and inform to finance.
I hope this helps.
Thanks and regards,
Siddharth

Difference between Service order and service contract

Hi
Can any one plz differenciate the service contract and service order??
why only service contract products can carry object list entries and why not service products??
Thanks in advance.Appriciated with points.
Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
Service Contracts:
Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
Service contracts represent long-term service agreements with customers in relation to the content and scope of services guaranteed within specific tolerance limits for certain parameters, for example, within a predefined timeframe.
I hope this helps

Replicating Service contracts and Service orders from ECC 6.0 to CRM 2007

Hi CRM Gurus,
How can we replicate Service contracts and Service orders from ECC 6.0 and CRM 2007. Any pointers to do this?
Please let me know.
Best regards,
Vinay

Vinay,
I dont think you need any Middleware adaptor objects for CRM Request download .
You need to create a request in CRM using R3AR2 . Here you need to provide the R/3 table name and field name to download the service document along with Document ID
You can monitor your request download in txn R3AR4.
But as MCG rightly told , you should have done all requried customized settigns before downloading service documents .
Regards
Dinesh

Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

SERVICE PO using service master and service PO using Material Type DIEN

Dear Gurus can you differenciate between SERVICE PO using service master and service PO using Material Type DIEN ?
Regards
Vinod Suresh Kakade

Hi,
Material type DIEN is used for when you offer "SERVICE" to your customer.
When you are procuring "SERVICE" from your vendor, you can use external service management where service master is used (Steps are PO created in ME21N with Item Cat. "D" with Acc. ***. Cat. "K" or "C", ML81N, MIRO & F-53).
In Standard DIEN material type designed for Sales usage only, but you can use DIEN for Purchase also to avoid External Services Management.
Regards,
Biju K

Service PO and Service Entry Sheets Question

Hi Guru,
I need some advice on the following questions in service PO and service entry sheets.
1) How can i change the default unit of measure in service PO? where is this in customizing?
2) How can i turn off the message "No message record could
be found for output of message.Save anyway?" when i try to accept a service entry sheet entry?
3)Can someone share with me the business process for service PO?
Is it a must to do MIRO against the service entry sheet? How does the the person who is performing the MIRO transaction knows the service entry sheet number?
Thanks.
Zhulk

HI,
Following are answers to some of your questions -
1) What do you mean by default unit measure? If this is the unit of Service, then you may change this in Service Master (T Code AC03). If the unit is at line item, then it should be AU, because you may order multiple services under one line each having different units of measure.
2) The message "No message record could be found for output of message. Save anyway?" is displayed because, you have not maintained output message for service entry sheet. Either define the output or remove the warning message at Attributes of system messages.
3) The process of service PO is same as material PO. The difference is that the item category for service PO is 'D' & then you maitain services for the line item either with or without service master. After completion of service, you create service entry sheet at transaction code ML81N & after accepting the service entry sheet, service entry sheet based GRN is prepared. The person who is posting MIRO is not required to know Service Entry Sheet number to post MIRO. The system automatically checks the service entry sheets accepted. Anyway, the service entry sheet number can be displayed at Purchase Order History tab of the conccerned PO at PO display option (T Code ME23N).
Hope your query is fulfilled.
Reward points if the answer is helpful.
Regards,
Prashant Kolhatkar

Service Contract and Service Quote, Are they two different application or s

Service Contract and Service Quote, Are they two different application or same application ?
What is the difference ?
thanks
siva

Siva
There is no application called Service Quote (But we can have services in the quoting lines).
Thanks
Nagamohan

Interesting Document: Service Deployment and Service Configuration within the Internet of Things

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