IP phone service development

Hi all.
I am not a pro in development but i am interested in learning xml and developing service for cisco ip phones. I know there is cisco sdk for it (i think) but is there any website or articles that can help me get started ? i know there was 1 book from cisco press but its very old and i think its outdated now. Pls guide me

Hi John
I have that book - there is new stuff for sure, but in terms of the operation of the phone's browser and the XML objects you can use, the basics are still the same. The book does a reasonable job of going over the basics which isn't something you can expect from the Cisco SDK docs. To be honest I'm quite experienced with the various APIs now but a lot of the documentation isn't clear, and I'm sure that's not (always) a lack of understanding on my part.
The question would really be 'what do you want to do?'. There are a wealth of APIs available for providing various functionality and the interface presented on the phones may only be a small part of it.
Aaron

Similar Messages

Simple IP Phone Service Issue

I am developing an IP Phone Service. I am creating a IPPhoneTextObject and have added several soft keys. This works fine, however, on the phone (7945), If I push one of the soft key buttons, the phone displays: "That Key Is Not Active Here"
Anyone have any ideas? I sincerely appreciate your time.
Michael

Thank you so much for the reply. I greatly appreciate it. That was a typographical error on my behalf. Here's the current XML that is generated & I still recieve the same error.
IP Phone Service
Button Configuration...
Developed By M. Smith
Button1
http://10.1.0.75/Page2.aspx
1
Button2
http://10.1.0.75/Page3.aspx
2
Button3
http://10.1.0.75/Page4.aspx
3
Button4
http://10.1.0.75/Page5.aspx
4

IP IVR - Query to a DB as a Phone Service

I already develop a script for IP IVR to access a DB on MS SQL 2005 which is working very good. But I was wondering if I could do this same task to make a query to the DB using a Phone service, in the xml mode, is this possible?? Can I use the same script or have to develop another one??
If the answer is yes, give some ideas, commands or anything to look at, it will be very helpful your help.
Regards,

Well that's the must logical next command, but how to I define the value on Document field?? I tried to use the lines created before for telephony trigger, but it's logical that the syntax I'm ussing it's not correct.
I tried with this lines:
StringBuffer buffer = new StringBuffer(100);
buffer.append("First Name(s): ");
buffer.append(GetFirstName);
buffer.append(System.getProperty("line.separator"));
buffer.append("Last Name: ");
buffer.append(GetLastName);
buffer.append(System.getProperty("line.separator"));
buffer.append("Your account is: ");
BigDecimal bd_orig = new BigDecimal(GetBalance);
BigDecimal bd_frac = bd_orig.divide(new BigDecimal(1),2,BigDecimal.ROUND_HALF_UP);
String GetBalanceEmail = java.text.NumberFormat.getCurrencyInstance(java.util.Locale.US).format(bd_frac);
buffer.append(GetBalanceEmail);
buffer.append(" dollars");
return buffer.toString();
and I received the message error "unassignable type: String; expecting Document"
How would it be on xml format??
Regards,

Degraded phone service

I upgraded to the latest operating system 6.1.3 a few days ago and have had degraded phone service ever since regardless of location or service strength. I have a iPhone 4. I'm told by the recipient of a call that it sounds like I'm in an echo chamber. Any suggestions?

You couldn't have updated to 6.1.3 several days ago as it was just released today. Unless you had a developer version.
What troubleshooting steps have you already taken? Have you tried resetting your device by pressing and holding the Home button and power button until the silver apple appears?

Phone Service disconnected over VPN

Hello,
I'm using Version 9.2.1 (147214) of Jabber for OS X and I'm using a VPN to connect to my work network with AnyConnect Secure Mobility Client.
My issue is that Phone Services are disconnected while the Voicemail and Meeting Accounts are functioning as expected.
My server settings are configured automatically, and I'm using the same saved credentials that work when I'm at the office.
Any ideas?
- Ken

This issue is fixed.
Once I changed the automatic configuration of the CCMCIP from an IP address to the hostname that my CUCM uses, my phone service registered across the VPN.

No phone service

I am a customer who receives your internet for 34.99 and lifeline landline service.
I chose lifeline service for the landline rather than my lifeline cell as I was told I can only have 1 according to the Govt.regulations. I was also told I had to have the land line to keep your internet on. So I chose to have the landline than the safe link govt. issued cell phone.
Did you know your competitors do not need a land line to access the internet so I’m wondering if this is true or needed.
Now here is my frustrating issue,for a while I have been having very bad interrupted internet load and speed for the last few months. Been told to just shut off and on and I had someone come to my house on one occasion last month who left for 3 hours and I had to call Verizon to find the worker and dispatch. They located him and her so I got a call back from them and finally was told to just plug my internet back on, and that was it. It worked for a little while. Then off and on again.
But since the 14th of July to my knowledge I have had no PHONE service now. NONE. No One can reach me either. I honestly find this unnaceptable, Verizon. I pay my bills on time and would like to just get answers and some service . I have been patient up to this point . I am also a customer who does not mind to pay more if it mean more better service.
I have made numerous calls ,been disconnected after long wait times, bounced from one person to another ,a number of times people came to my house and my building to fix the problem.
On a number of times I have dealt with inconsistencies like dates made when they actually come a day EARLY when I am not there. I also have made appointments and also been told they don’t need to come to my house anymore so when I am not there they come another day and say an excuse that I wasn’t home when I was told I didn’t need to be since the issue is not in my house and told it is supposedly in 1 of the boxes downstairs.
I have had other situations where someone comes out to the building downstairs a number of times and says they fixed it and I go home to make a call and the phone goes dead and the problem starts all over again.
The last time someone came out Tuesday the 29th of July (and I was sure to be home that Monday also in case they came a day before as they are known to do so) ; they told me that no none is downstairs to open the door to another box my building super seems to be in charge of and needs a key.
Shouldn’t Verizon keep such keys ???
Now I nor anyone can reach the building super so that leaves me still with no service as a women approaching elderly age of 60 years.I have no home phone in case of emergencies and my internet wifi not working properly and overages on my cell phone piling up when I use the internet on my cell and they are restricting data due to over the limit. What am I to do now with you guys??
I WAS told by your company I need this phone line to keep my( slow) internet on. I get only2 mbps in my area and still cant get Fios in my building where there are people in my block who I was told have already .
I have spoken to your competitor Time Warner and they say they don’t even need to get in a box and they do everything through a modem if this is true I might need to go to another company.
I feel like Verizon is like the old ages.Why? Is there not anything your company can do to progress this situation at this point? I thought you guys where the leading company. I will try other means of getting this complaint out if you guys do not handle this or if I am contacting the wrong dept here and or do not get a reply ( not an automated or outourced either please.)
Please direct me to who can as I will keep looking. The better buisness bureau fcc news can be somewhere to go if you guys cant honestly help me in which i really hope you can. I also know that if it was you guys going through all this runaround you would be just as frustrated as i am .
I am a dissapointed customer .

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Jabber for iPhone & iPad too long to connect to "Phone Services"

Hello,
Has anybody ever experienced delay issues with Jabber for iPhone and/or iPad to connect to "Phone Services"?
In my case, the service does connect but it can take about 1 minute. Some times it can be faster but some others it can take a while to make the service available.
Regards,

You've hit the nail on the head with your last sentence, though to me a month (and then another) to wait for a new line is nothing - I am on my fifth order with BT. They lost the first three, then tried charging me an arm and a leg in excess charges for the fourth. I am trying again, this time with a total package to see if they are a bit more useful when they actually know I'm not going to switch to another provider - fingers crossed.
If they do come back with massive excess charges again though this time I've done my homework. I now know the measurements between my property and the pole as well as the BT price list they use to calculate the charges. I've also worked out a cheaper route than the one they were suggesting - Ofcom say they should offer the cheapest route and the opportunity for the customer to do some of their own work but with me they didn't do either. They also didn't consider that we don't have reliable mobile signal here. They also didn't provide me with any details of how they'd come to that figure and just demanded it. I've had lots of advice from DEFRA, the Department for Business, Innopvation and Skills, Ofcom and ex-Openreach planners and should be able to get a line under the USO. I have a horrible feeling that I've done all this homework now though and they'll just come out and do it without demanding the excess, but if they do I am at least ready this time.

Home Phone Service via Verizon Wireless needs some SERIOUS rethinking!

Has anyone else signed up for home phone service over Verizon Wireless?
Here in LA, they offered a $19.99/month deal using the wireless service - a box provides the service, and you plug your home phone in. The service is adequate, but somebody forgot to think about how home phones work. I tried to get my billing set up through my bank, and after getting no notice for three weeks, I got a message in my email box that my bill was delinquent, and I owed a late fee. I had tried to set up the billing via My Verizon, but could never get a password to work. I finally got a phone number to call, and they sent me a new password via text message - to a home phone with no text capabilities. After hearing and seeing nothing for another two weeks, I called again, and they told me they'd sent the message. I had to remind them that this was a home phone - no texts. So they offered to send me a letter with a new password, within 7-10 ten days. It arrived two weeks later, and didn't work. Each of these phone calls took about an hour, and I still didn't have a connection.
I put the bills (now up to two delinquent cycles) on my credit card, just to bring thins current, and got one more password. This time I called BEFORE trying it, and with the assistance of a more determined tech, got an ID and password combination to work. I can now see my bill. I still don't know if the autopay will work, and I have no idea if there's any way to get a notice that the bill wasn't paid.
I cancelled my AT&T service because of its cost, but at least its billing worked. Verizon has some serious rethinking to do about how it's billing system works for home users. And they didn't lock me into billing hell for two years.
The topper is, today, I got a notice from Verizon that I've been delinquent in returning a refurbished instrument I never received, billed to a phone number I don't have. And of course there's no phone number to call to straighten it out.

Hello KeyGroupGJ!
Wow, Im sorry for all the issues you have had with the Home Phone Connect service! I'd really like to assist you. You mentioned that there is no number to call to get this straightened out. No worries, there is no need to call us, since I can reach out to you. Please send me a direct message with your name, your mobile number, and a good contact number for you. I'll be happy to assist you!
Christina B
VZW Support
Follow us on Twitter @VZWSupport

No phone service for entire holiday weekend for senior citizen

Phone service went out over 4th of July weekend and finally partial service on Sunday and better service on Monday, however there is static noise in the line and verizon acts like that is all right. There are bushes in alley that have grown so large that they are pulling wires down from their sheer size. 20 years ago the alley was maintained and kept clear, times change and now I can't remember the last time the alley was cleared...if verizon don't do anything about this stretch of wires between the 2300 block of Wilder/Gerritt Streets (South Philly) they will when they fall. Just a heads up to future problems.

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
You should be able to visit the page below and setup a free divert of incoming calls to a mobile.
Reporting Phone Faults
Compersation details here
Customer service guarantee
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

No phone service, now bogus email from Verizon

We haven't had phone service for over a week and now received a bogus email that would like me to believe it is from Verizon saying there was a problem processing my payment. Does Verizon want to know about this email and how would I contact them regarding it? It is very hard to find information on website other than very general information. Thanks
Solved!
Go to Solution.

Try this link>> https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it !

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it ! It wont activate. I just recentely got AT&T. When I had verizon before and my phone got disconnected it allowed me to still iMessage off my number.

If your phone service is disconnected, it's not your number any more.
If you "just got AT&T", how can it be disconnected?

If phone service is disconnected can the iphone still connect to internet through wifi?

If I close my phone account with a particular phone service because I no longer need my personal phone, will my Iphone still work like an ipod in that it can still get to the internet through WIFI? Or general what functions will the piece of equipment still have? For example, will apps still work?

Hey there
you do not net a sim card to use the iphone all you need the sim for is for activation.
I must state you do not need a sim to use your wifi

Jabber 9.5 phone service not registering over VPN

TCT devices register fine over Any Connect VPN until I upgraded to 9.5!
After upgrade IM/P and Voice Mail services connect successfully over VPN but phone service indicates it fails to get configuration from server.
Everything works locally. Any ideas what might have changed with 9.5 release that would impact ASA config!

We've come across this issue also except ours is different we can't even login. Just says username or password is invalid.
Works ok on corporate wifi
Does not work on anyconnect over internet wifi.
Does not work on anyconnect over 3G cellular data network.
I can see it connects to the TFTP server pulls the XML files down connects to each CUP server in HA but both return wrong username and password.
-- 2013-11-06 17:33:30.594 ERROR [6dee000] - [JabberWerx][log] [CupSoapCli]: login cup failed, reason: Wrong username/password
-- 2013-11-06 17:33:30.598 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: CLoginCup::OnLoginFailed, -1, Wrong username/password
-- 2013-11-06 17:33:30.599 ERROR [3c04618c] - [JabberWerx][log] [assert]: /Users/jingwliu/depot/jwcpp/branches/s201301mobile/jwcpp/LoginMgr/LoginContext.cpp(940): CacheCupServer, ASSERT(!"CacheCupServer() not implemented.") failed!
-- 2013-11-06 17:33:30.600 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: OnStateChanged CLoginStop::OnStateChanged
-- 2013-11-06 17:33:30.601 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
-- 2013-11-06 17:33:30.601 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: login, OnError, 10
-- 2013-11-06 17:33:30.602 ERROR [3c04618c] - [JabberWerx][log] [JabberWerxCPP]: JWLoginSink::OnError, lerr:10
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] OnLoginError: LERR_CUP_AUTH: <10>. data: 0
-- 2013-11-06 17:33:30.603 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] **************************************************************** -- 2013-11-06 17:33:30.594 ERROR [6dee000] - [JabberWerx][log] [CupSoapCli]: login cup failed, reason: Wrong username/password
-- 2013-11-06 17:33:30.598 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: CLoginCup::OnLoginFailed, -1, Wrong username/password
-- 2013-11-06 17:33:30.599 ERROR [3c04618c] - [JabberWerx][log] [assert]: /Users/jingwliu/depot/jwcpp/branches/s201301mobile/jwcpp/LoginMgr/LoginContext.cpp(940): CacheCupServer, ASSERT(!"CacheCupServer() not implemented.") failed!
-- 2013-11-06 17:33:30.600 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: OnStateChanged CLoginStop::OnStateChanged
-- 2013-11-06 17:33:30.601 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
-- 2013-11-06 17:33:30.601 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: login, OnError, 10
-- 2013-11-06 17:33:30.602 ERROR [3c04618c] - [JabberWerx][log] [JabberWerxCPP]: JWLoginSink::OnError, lerr:10
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] OnLoginError: LERR_CUP_AUTH: <10>. data: 0
-- 2013-11-06 17:33:30.603 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
I've opened a support call with our vendor.

Phone Service

My in-laws are moving from the eastern part of Virginia up to the northern part of Virginia. They are currently renting a house. Now, is there a way of forwarding there calls to their cell phones and having the service in the rental house turned off? They have had this number for over 30 years, bussiness calls, family, and of course those sale calls (just joking) they need to have access to. They are willing to contnue paying for phone service so they can forward all calls, but I think it is not a good idea to leave the service on in a rental house if you are not living in it. Please help me in order to help them.
{edited for privacy}
Solved!
Go to Solution.

Welcome to the forums. You're talking to other customers here. If you want a response from Verizon you need to call or chat with them.
I've never heard of any offering from Verizon that allows you to keep a phone number active without an associated phone line. I sincerely doubt they can do this for you. If they can, it's most likely a very costly business service.
A better option is to port the phone number to a VoIP service such as Vonage or OOMA. With these services, you install a device that connects to your broadband Internet and then plug your phone(s) into it. Regardless of where it's installed it will use the same phone number. This will give you a very similar experience as a regular phone line. Just pick up a phone and call. Some VoIP providers also allow app based calling so you can access your phone number while on the move. There are monthly fees with these providers that vary with the subscribed services.
Another option is Google Voice. They will charge you a fee to port the number. No equipment is associated with Google Voice; it is purely network (cloud) based. You setup Google Voice to forward incoming calls to any real phone you want. It could be land line, cell phone or another VoIP provider. Outgoing calls can be placed through an app on a smartphone, tablet or computer. It's a different experience than a traditional phone line. There is no monthly fee.
If you do decide to port the number, under no circumstances should you place any service orders with Verizon. This includes a cancellation order. Any pending orders will delay or prevent the number port. Porting can take several weeks, so it is best to get started on it well in advance of your plans to vacate the old property. I'd say two months to be safe.
Good Luck.
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Phone service in multiple states

I am setting up 2 branch offices in another state. Each office is relatively small, with about 10 users in each. I would like to know the best way to provide phone service to these users. Each site has a VPN back to us for their data but are on their own phone system. We would like to deploy Cisco phones to these offices that we can manage. We use Cisco Call Manager 8.6 at our HQ. My concerns are how to handle local calls and 911 emergency services. Currently we have several PRIs through AT&T. Can AT&T read the calling party number and route the call to the appropriate PSAP regardless of which state the call originates from or what path it took to get to the PSTN? Same thing with local calls. Will it still be a local call if it has to go through another state before it reaches the PSTN? I've considered setting up Call Manager Express at these sites to get around these issues and I would appreciate any hardware recommendations for these sites.

As far as i know PRIs will not be able to route calls based on ANI and route it to the PSAP but I *think* there is a SIP service that ATT provides that does this. Else you might have to look at putting a small router with 1 or 2 analog lines just for 911 (and SRST if needed). A 2901V/K9 bundle with FXO ports should help you with this.

IP phone service development

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