Phone Service disconnected over VPN

Hello,
I'm using Version 9.2.1 (147214) of Jabber for OS X and I'm using a VPN to connect to my work network with AnyConnect Secure Mobility Client.
My issue is that Phone Services are disconnected while the Voicemail and Meeting Accounts are functioning as expected.
My server settings are configured automatically, and I'm using the same saved credentials that work when I'm at the office.
Any ideas?
- Ken

This issue is fixed.
Once I changed the automatic configuration of the CCMCIP from an IP address to the hostname that my CUCM uses, my phone service registered across the VPN.

Similar Messages

Been without any phone service for over 8 hours

There is no way to report the outage online as the diagnostic does not show anything. All of Chihuahua Valley in Warner Springs, California has not had phone service for over 8 hours and Verizon will not admit a problem despite numerous phone calls from friends who are outside the community and have phone service. One of the neighbours was told there are no reports of an outage and was told that she could make an appointment for a tech to come out on the 15th!!!!! Well if anyone at Verizon is reading this then get off your **bleep** and get this fixed. 951 767

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

No internet or phone service for over a month

I will try to write calmly, but I am EXTREMELY angry and frustrated with verizon support.
Our internet and phone service have been down for over a month. We've called over and over, and they've sent technicians. The first two technicians disappeared after fiddling around with our cables. Then someone from Verizon came around and said our cables and setup was fine, but it was something wrong at the Verizon office. They said it would be fixed within 2 days.
Then about a WEEK after that, we got angry and called Verizon support. They sent a technician 2 days later, who fiddled around. He said that it should be working within an hour and that he'd call us to see if it was working. Well 2 hours later, it still wasn't working..but Verizon sent me a call on my cellphone saying that our "problem" was cleared.Well IT WASN'T.
And now it's been about 2 weeks since THEN and we haven't had internet or phone service. We filed another request, but it says in the Status that Verizon does not need to send a technician or something. Well WE DO NOT HAVE PHONE OR INTERNET SERVICE. And they have the NERVE to keep sending us bills.
We are just tired of Verizon. We do not know what to do. Somebody get me a lawyer. Or some verizon support that DOESN'T have an indian accent, and can fix this **bleep** problem.
Thank you.

I can see why you would be angry and frustrated. I got the same Central Office story from the (otherwise very helpful) agent with an Indian name that I online chatted with yesterday, which makes that sound like a generic **bleep** response for something that's wrong with the Fios network. I've only been out for about 34 hours so far (they've said I will have service back by the evening of May 3, meaning only 4 1/2 days without service, lucky me!), but I was dumb enough to get phone, internet and TV all through Fios, so I have none of those. Fortunately I kept a Comcast internet account as backup, which is how I can access this forum. I do have a cell phone and I can get a few TV channels over the air, but that's not why I'm paying {please keep your posts courteous}$155 a month. And it is simply insulting to call Support and get put on hold for an hour. I'm reminded of the old Lily Tomlin SNL skit where she says something along the lines of "we're the telephone company, we don't have to care". Verizon may no longer be Ma Bell, but that attitude hasn't changed.

Phone service disconnected

2/1/2013 After a long battle to get my phone service back after being ported out to Metro PCS. I received a bill from Verizon for $135.11 , I called Verizon to make sure the amount was correct since I did not have phone service from 12/3/2013 to 12/30/2013. Representative stated that I did not have a balance on my account. So I received another bill from Verizon and it stated it was the final notice. I called Verizon again twice checked on the automated line as well as with a representative, checked on line and was told again that I did not have a balance and to disregard the bill. Well on 2/1/2014 my service was disconnected. I contacted Verizon right away and ended up with a Mrs Davis who told me she would look into it, she called me the next day stating that she was still working on it . It has been a week and I have received another bill for services previous balance of $135.11 and new charges for 1/28 to 2/27. I do not have a problem paying the bill, I just want to make sure that I was not charged for the time I did not have services. No one is willing to give me information regarding that balance.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Faulty Line - No Phone service for over 4 weeks.

Hi,
I've had NO phone or broadband for over 4 weeks and no useful information as to when this will be fixed.
I'm hoping someone could provide me with and alternative contact number to the 0800 800 151/0330 123 4151 one, where I can speak to someone who is willing to actually help me and not just quote the false information that has been presented to them.
I reported my fault on Friday 12th December 2014 and the online fault details page still shows an estimated repair date of Wednesday 17th December 2014.
Being reported on a Friday it wasn't until the Monday 15th that an engineer turned up, spent all day investigating the fault to say that it was a network fault but that the engineers needed to get into a manhole in the middle of the street and this would require traffic lights and someone who be in touch with an update.
No update received so I called and was told it took 5 days to arrange traffic management so engineers would be dealing 23rd/24th December.
Needless to say the deadline passed no engineers no phone. Next call on the 29th told engineers would be dealing 31st December or 2nd January. Seems to be a pattern developing here.
Called again, told traffice management was still to be sorted (thought this only took 5 days, what were the engineers doing 23rd/24th December or 31st December or 2nd January??????). Told engineers would be dealing 9th January.
Surprise, surprise no engineers no fix one falsehood after another.
Used chat this time only to be told "don't know why you were told engineers would be dealing on the 9th January, traffic management is still to be arranged.
But I was told this would only take 5 days back on the 16th December??????
Conversations just go round and round with no one willing to take owership of this fault and get it resolved.#
To add further insult both the engineer who visited back on the 16th December and at least one of the numerous people I have spoken to on the phone had said that there are several household impacted by this fault.
Knowing that I would have expected a bit more urgency.
Mobile service is poor at my home location and I have elderly parents who need to be able to contact me and my land line is essential for this. Hotspots are very weak and I'm lucky if I can connect for a few minutes at a time, and if other household members want to connect at the same time then there is no chance.
Very disappointing.

Only people on forum that can help are the forum mods who are BT employees. They will post a contact us link.
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

No phone service, now bogus email from Verizon

We haven't had phone service for over a week and now received a bogus email that would like me to believe it is from Verizon saying there was a problem processing my payment. Does Verizon want to know about this email and how would I contact them regarding it? It is very hard to find information on website other than very general information. Thanks
Solved!
Go to Solution.

Try this link>> https://www22.verizon.com/Content/ContactUs/EmailUs/emailus.htm
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Jabber 9.5 phone service not registering over VPN

TCT devices register fine over Any Connect VPN until I upgraded to 9.5!
After upgrade IM/P and Voice Mail services connect successfully over VPN but phone service indicates it fails to get configuration from server.
Everything works locally. Any ideas what might have changed with 9.5 release that would impact ASA config!

We've come across this issue also except ours is different we can't even login. Just says username or password is invalid.
Works ok on corporate wifi
Does not work on anyconnect over internet wifi.
Does not work on anyconnect over 3G cellular data network.
I can see it connects to the TFTP server pulls the XML files down connects to each CUP server in HA but both return wrong username and password.
-- 2013-11-06 17:33:30.594 ERROR [6dee000] - [JabberWerx][log] [CupSoapCli]: login cup failed, reason: Wrong username/password
-- 2013-11-06 17:33:30.598 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: CLoginCup::OnLoginFailed, -1, Wrong username/password
-- 2013-11-06 17:33:30.599 ERROR [3c04618c] - [JabberWerx][log] [assert]: /Users/jingwliu/depot/jwcpp/branches/s201301mobile/jwcpp/LoginMgr/LoginContext.cpp(940): CacheCupServer, ASSERT(!"CacheCupServer() not implemented.") failed!
-- 2013-11-06 17:33:30.600 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: OnStateChanged CLoginStop::OnStateChanged
-- 2013-11-06 17:33:30.601 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
-- 2013-11-06 17:33:30.601 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: login, OnError, 10
-- 2013-11-06 17:33:30.602 ERROR [3c04618c] - [JabberWerx][log] [JabberWerxCPP]: JWLoginSink::OnError, lerr:10
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] OnLoginError: LERR_CUP_AUTH: <10>. data: 0
-- 2013-11-06 17:33:30.603 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] **************************************************************** -- 2013-11-06 17:33:30.594 ERROR [6dee000] - [JabberWerx][log] [CupSoapCli]: login cup failed, reason: Wrong username/password
-- 2013-11-06 17:33:30.598 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: CLoginCup::OnLoginFailed, -1, Wrong username/password
-- 2013-11-06 17:33:30.599 ERROR [3c04618c] - [JabberWerx][log] [assert]: /Users/jingwliu/depot/jwcpp/branches/s201301mobile/jwcpp/LoginMgr/LoginContext.cpp(940): CacheCupServer, ASSERT(!"CacheCupServer() not implemented.") failed!
-- 2013-11-06 17:33:30.600 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: OnStateChanged CLoginStop::OnStateChanged
-- 2013-11-06 17:33:30.601 INFO [3c04618c] - [JabberWerx][log] [LoginMgr]: conn, canceled due to no needs. supposed:0, signning-on:0, signed-on:0
-- 2013-11-06 17:33:30.601 ERROR [3c04618c] - [JabberWerx][log] [LoginMgr]: login, OnError, 10
-- 2013-11-06 17:33:30.602 ERROR [3c04618c] - [JabberWerx][log] [JabberWerxCPP]: JWLoginSink::OnError, lerr:10
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
-- 2013-11-06 17:33:30.602 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] OnLoginError: LERR_CUP_AUTH: <10>. data: 0
-- 2013-11-06 17:33:30.603 INFO [3c04618c] - [csf-unified.imp.Login][OnLoginError] ****************************************************************
I've opened a support call with our vendor.

IP phone CP7911G over VPN

Hi,
is there voice problem with CP7911G over VPN? I have a CP7911G that works fine on my network, but when i call another extension on VPN, i hear some noise during the call.

Tomcat port needs to be manually modified per following instructions:
1. Change the http port in server.xml file in \conf
value="org.apache.tomcat.service.http.HttpConnectionHandler"/>
value="8088"/> <---------- Change this to 80
2. Restart Tomcat from Windows Service Control Manager
3. Change the Cisco IP Phone Services URL's Port to 80 or remove the port from the url.
For instance,
http://:8088/ipphone/jsp/sciphonexml/IPAgentInitial.jsp
to
http:///ipphone/jsp/sciphonexml/IPAgentInitial.jsp
4. Change the URL authentication parameter is applicable. This required IPPhone to be reset via the power cord.
For instance,
http://:8088/ipphone/jsp/sciphonexml/IPAgentAuthenticate.jsp
to
http:///ipphone/jsp/sciphonexml/IPAgentAuthenticate.jsp

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it !

If my phone service is disconnected, can I still use the number to iMessage? Under my setting in iMessages it only allows me to select my linked emails and the telephone number is there but grayed out and i can't seletect it ! It wont activate. I just recentely got AT&T. When I had verizon before and my phone got disconnected it allowed me to still iMessage off my number.

If your phone service is disconnected, it's not your number any more.
If you "just got AT&T", how can it be disconnected?

PHONE SERVICE OUT FOR OVER A MONTH

What is the mne Satter with VERIZON Landline Phone Service. I DOn't have a dial tone for over a Month now. Whatever repair was supposed to be done was supposed to be done for over a week ago. Who do I complain to About this Chicken**bleep** Outfit?

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

HT201269 I have upgraded to the iPhone 5s and I have transferred all information over but I do not know how to transfer the phone service. Please help

I have upgraded to the iPhone 5s and I have transferred all information over but I do not know how to transfer the phone service. Please help

The phone should have activated when you set the device up. If it didnt, contact your carrier

How to update my new phone number after my U-verse phone service is disconnected?

How to update my new phone number for forwarding after my U-verse phone service is cancelled/ disconnected?

I did call them. They said once the phone service is disconnected, there's nothing they can do about it. The thing is that when I called them to cancel the U-verse service yesterday, they did not offer me the opportunity to update the new phone #. This is so frustrating!

I just bought an iphone 4s. phone service and wifi kept disconnecting and so i restored the phone. i had error code 1645 and 1602. so i stopped the restore. but now my iphone is stuck in the restore screen and is not recognised by itunes or com

I just bought an iphone 4s. phone service and wifi kept disconnecting and so i restored the phone. i had error code 1645 and 1602. so i stopped the restore. but now my iphone is stuck in the restore screen and is not recognised by itunes or com

i have restarted my com, re-installed itunes and repeatedly tuned on and off my iphone to no avail. please help!!!

If phone service is disconnected can the iphone still connect to internet through wifi?

If I close my phone account with a particular phone service because I no longer need my personal phone, will my Iphone still work like an ipod in that it can still get to the internet through WIFI? Or general what functions will the piece of equipment still have? For example, will apps still work?

Hey there
you do not net a sim card to use the iphone all you need the sim for is for activation.
I must state you do not need a sim to use your wifi

Jabber call to voice mail fails with fast busy over VPN

I have an issue that I ran into with CIPC phones over a VPN. If a CIPC phone called over a VPN and started ringing a phone the call would fail with fast busy at the time the call would be forwarded to voicemail. I found the issue was when remote the CIPC phone would negotiate the g.729 codec, when forwarded to a voicemail pilot over a SIP trunk set to g.711 the call would fail due to codec missmatch when no transcoders are present.
So now I am running into what I believe to be the same issue with Jabber, when on premise the calls to voice mail work just fine, but when remote they fail. I can directly call the voicemail pilot without error, but if calling a phone the call gets fast busy at the point we are forwarded to voicemail. Even though all my regions are set to talk to all other regions on G.711 and the voicemail SIP trunk is set to G.711, I believe with the new features in CUCM9 that a lower speed codec has been negotiated since the we are going over the VPN, or Jabber has done this as it knows it's over VPN (not sure). WIth CIPC I could go into the settings and turn off the Optimize for Bandwidth check box and the call would negotiate G.711. With Jabber I can't find anything that would tell my Jabber client to stay on G.711 and I can only imagine this is a codec missmatch as the following are true.
1. CIPC and Jabber share the same line
2. VPN established and CIPC optimised for low bandwidth un-checked
3. Over the same VPN the CIPC phone can leave a voicemail
4. Over the same VPN the Jabber client gets fast busy once forwarded to voicemail
5. Voicemail environment is Exchange-UM over SIP trunk
6. SIP trunk is assigned a Device Pool, that is assigned to a region that all other regions communicate G.711 to
7. On CIPC if optimised for low bandwidth is checked I get the exact same issue as I get with the Jabber client (fast busy when forwarded to voicemail)
Would anyone know what I can do in CUCM 9 to fix this issue, as said no issue when all devices are on premise. Wondering if there is a service parameter or a way to change the codec selection so the Jabber client attempts to always negotiate G.711. The correct answer would be to get some PVDM DSP resources and kick up a transcoder in my resource group, and that may be what I talk them into doing if I have no other options.

We have been getting the exact same thing for almost a year now... since switching to FiOS Digital Voice in May of last year! Every time I call in to report it they 'escalate' the issue but it never gets resolved. The problem seems to be in the initial connection. Most of the time it works fine but, several times a month, after I call to get messages and it starts to play the new message it goes dead and I get the busy signal. I get the same message when I call back: “I’m sorry – that account is in use at this time. Please try again later!” I have even called in with my cell phone and get the same message! I HAVE EVEN used the Internet to see if I could get my messages and, when I hit Play, I get a pop-up saying: “Your Voice Mail box is currently in being accessed; please try again later. If the problem continues, please contact our Customer Support Center at 1-888-553-1555. We apologize for any inconvenience.” This is obviously a software bug that Verizon has no clue on how to troubleshoot OR fix!!! I wonder how many people have the problem and just don’t bother reporting it because of the hassle? When it first started happening they destroyed my entire mailbox and I had to re-enter the complete mailbox setup again – 3 times!!! NEVER let them talk you into that!!! It’s their problem and they need to fix it!!!!!!! I wish I could go back to the ‘normal’ voicemail we originally had… they want hundred$ to switch back because I’d be breaking my #$@%^&* contract! Good luck if you have Verizon………

Phone Service disconnected over VPN

Similar Messages

Maybe you are looking for