IPad Mail Program Password

I'm trying to help a friend set up her new gen 4 iPad. Her old computer will not sync the iPad, so we are doing things via iOS6 and her new Airport Express based network. She uses Time Warner as her ISP.
In trying to set up Mail, we copied the settings from her computer, but, get an error that the user name or password is incorrect. We're sure the user name is correct, it's the same one she uses everywhere. But, the Password shows 10 digits and we're not sure what it is.
My questions: Is the password in the Settings>Mail section set by her ISP and could we recover it from them? Or can we somehow reset it ourselves without knowing the original?
Some of the trouble solving suggestions we've seen include deleting her Mail account on the iPad and setting up a new account with a new password. Is that our last resort? Will we be able to select a new password that will work with TW?
Thanks for any help. Bob.

Maybe the mail setup assistant for iPad will help. I'm not sure if Time Warner is a big enough carrier to be independently recognized as a standard carrier by this. But maybe the assistant will help you.
iPad Setting up Mail

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