Iphone 4S lemon

Dear Verizon,
This is probably going to get deleted, but since your customer service line is no longer answering my calls, this is the only way I walk you through my current predicament:
1. You sold me a refurbished iPhone 4S phone while the cashier claimed it was new, just in a different box.
2. The lock button on said phone stopped working after 1.5 months of having it. When I went to the store to get it fixed (since it was under warranty), the manager said that it's my fault that the button broke because I must "take too many selfies or something", and that it's not covered under warranty.
3. Following that, I called your tech support which said that if I go to the store, they will replace my phone.
4. When I got to the store, the manager there (different from the first one), said that I should go home and back up all my info and it would be no problem to replace the phone.
5. After backing up my information, and erasing everything on the phone, I go back to the store where I am told that my phone has water damage, and that I must have also dropped it, which voids the warranty, and tough luck. The problem is that I never dropped my phone, nor did I drop it in water. Seeing as the lock button broke after 1.5 months, I wouldn't be surprised if there were other things wrong with it as well.
6.After calling your customer service, and speaking to a manager who seemed to be getting somewhere, my call was dropped, and since then I have tried 6 times to call back, and am not being connected. This is my first time with Verizon, and I was quite happy with the service until this issue came up. With all the negative press Verizon gets about it's terrible customer service, I guess I should have known better than to go with your company. If I'm not right, please prove me wrong.
TL;DR: Verizon sold me a lemon phone, and told me "tough luck" even though it's under warranty. Please replace my phone.

iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
Click the link above. Evidently some iphones have a wake sleep issue. Although it states iPhone 5 it may also occur on your model.
Hey it is worth the effort.
The box if a refurbished device clearly states it on the front of the box. If it just shows the photo of the iPhone without stating it is refurbished, then you were sold a new device.
Bring the device to a local Apple retail store and then let them look at it. They can see drop damage or water damage. By the way water damage can be done via hot environments or caused by steam or even a humid day. It does not mean physically emersing in liquid.
You are better off going to the Apple Store and don't even bother with Verizon trying to do anything with it.
Good Luck

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Oh yeh - the opening hours actually say Sun 10:00am til 4:00pm or even 6:00pm in some places.......how convenient - when you call (them on their landline FROM a landline) you get the engaged signal!

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Hi everyone, hopefully someone can guide me int he right direction.
Last summer I upgraded my 3G to a 3GS, I imported all of my content from my 3G onto my 3GS.
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I'm not sure if this is possibly a corrupt file in my back up? Or if this phone is just a lemon. It's definitely not caused by any applications that are installed because I haven't reinstalled any.
If your iPhone has not been restored with iTunes as a new iPhone or not from your iPhone's backup, do so. If the same occurs after restoring with iTunes as a new iPhone or not from your iPhone's backup, this will indicate there is a problem with your iPhone and needs to be exchanged under warranty. If the same does not occur after doing so, this will indicate there is a problem with your iPhone's backup.

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-Rob
Message was edited by: Rob X

Have you tried to reset the iphone, holding the sleep and home button together for 10 seconds?
Also, a firewire cable only charges the iphone. You will need a usb cable to sync - the usb cable does not allow for charging I think.
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Its becoming a problem of epic proportions...so many people are having the exact same problem...I have a Feb 2010 Toyota Land Cruiser Series 200 and since upgrading to OS 4 my USB function no longer works like it did before the upgrade.
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Message was edited by: Emawati

scootchy69 wrote:
I have tried all that…I have tried multiple chargers and have not had any success! I think I have a lemon! Not too happy about all this either because I will probably have to pay for support since I have had the phone for more than 90 days
While Apple may request a Pay-Per-Incident, if it is determined that your device has a hardware issue, that PPI will bewailed after troubleshooting is completed. Or, you can request that they waive that if you've already done a lot of troubleshooting. The PPI is only for issues that a user could resolve on their own but want Apple to provide a walkthrough over the phone. You can get free support by going to an Apple Store instead, for example, as well.

IPhone 3G little cracking case... Any Support, please?

Dear Folks,
This is my third post regarding my iPhone 3G because the 2 previous ones were deleted by one Apple Moderator (I hope that this one is not because I need help, and I don't know where to find it, please).
In fact, several days ago, after take out my nice protective Belkin Black silicon cover, and take a look around the plastic bottom cover, I discovered it! I was suffering the same cracking case that other user suffered! My beloved iPhone had a hairline casing crack between the earphone jack and the silver trim!... (Although I never drop it and I treated it like a newborn) (I never took so much care with an electronic daily-use device... but I wanted to have it so shiny like the box unpacking first day).
I am in Belgium, so the only Support can be done by the local Mobile telecommunications, but they told me that this kind of defect is not covered by the Apple iPhone 3G Warranty because none kind of Plastic Breakages are not covered, then they ignore me,... but I need to put in contact with Apple Customer Support, please.
Do you know how I can put in contact Apple Support to receive some help for my in Warraty Time period iPhone 3G, please?
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1) Why I cannot reach Apple for this issue with my mobile phone, if for an iPod Touch I can trough their web directly?
No one here can answer Apple's policy directly. Terms of use forbid us on the right to guess it, and the vast majority of posters don't have any direct affiliation with Apple. If you don't like it, you can always post feedback here:
http://www.apple.com/contact/feedback.html
2) Why I have to pass through MOBISTAR (Belgium) and I cannot contact directly with Apple? This is damaging the image of Apple, which is more shiny and worldwide than MOBISTAR.
The government likely has certain agreements with certain phone carriers who can contract the airwaves. That's the way it is here. Unfortunately it has allowed monopolies to develop, and create untenable situations for the consumers. When certain monopolies contract out their phone service, they end up picking the manufacturers who they think will give the best contract for the carrier, regardless of how the consumer squelches.
3) How many users suffer this issue without complaints thinking that is their fault when it is not?
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Message was edited by: a brody
Message was edited by: a brody

Very Disappointed in Verizon Tech Support re: iPhone Visual Voicemail

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So I go into Apple and get a new phone, but it's *not* free. It's $162. Fine. I need voicemail. No big deal (this time with gritted teeth).
I pay the $162 and get the new phone and activate it. Still no voicemail!
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So I'm out $162. I have a new phone I did not need and I wasted about 2 hours solving an issue that took less than 2 minutes to actually fix.
I realize that everyone is human. I'm trying to decide whether to let it go or to pursue some some of compensation. I'm guessing that's futile as I have no record of anything.
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And out of curiosity, has anyone else had this problem?

It's NOT Verizon.... You are talking about the iPhone which runs a different system than what Verizon offers for Android and other devices. You need to contact Apple to fix your issue. Apple uses their own servers for their iPhones which are owned, run, and maintained by them. They offer the service for "free" to get people locked into their ecosystem.

Iphone 4S lemon

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