Very Disappointed in Verizon Tech Support re: iPhone Visual Voicemail

I receive a new iPhone 4S with no voicemail capabilities. I take it into the Verizon store and they are nice enough to call tech support with me and do a restore and all of that. Tech support says my phone is "a lemon" and I have to go into Apple and get a new one and that they would give me one for free, no big deal. Okay, no big deal. 
So I go into Apple and get a new phone, but it's *not* free. It's $162. Fine. I need voicemail. No big deal (this time with gritted teeth).
I pay the $162 and get the new phone and activate it. Still no voicemail!
So the Apple genius calls Verizon Tech Support. Nobody knows what's going on. We work our way up the chain and finally get someone who fixes the problem which is an issue with Verizon's network.
So I'm out $162. I have a new phone I did not need and I wasted about 2 hours solving an issue that took less than 2 minutes to actually fix.
I realize that everyone is human. I'm trying to decide whether to let it go or to pursue some some of compensation. I'm guessing that's futile as I have no record of anything.
To make this more useful than just a kvetch:  VISUAL VOICEMAIL is a NETWORK ISSUE with Verizon and has absolutely nothing to do with the device itself. Just in case you find yourself with the same problem.
And out of curiosity, has anyone else had this problem?

It's NOT Verizon....  You are talking about the iPhone which runs a different system than what Verizon offers for Android and other devices.  You need to contact Apple to fix your issue.  Apple uses their own servers for their iPhones which are owned, run, and maintained by them.  They offer the service for "free" to get people locked into their ecosystem.

Similar Messages

  • BEWARE: I was scammed and a Verizon tech support person was involved

    Yesterday I tried to trace a package that Verizon shipped to me but when I went on the UPS web site and put in the tracking # I had I was told by UPS that they had no record of the #. I then called Verizon tech support. The person I was eventually connected to looked into the problem and told me that my computer had been compromised and had been hacked. He then directly connected me to a comapny (Mandatech) that he said was a Microsoft associate companyh and that they would take care of the problem for me. Mandatech took over my computer and, according to them, cleaned out all of the garbage and took care of the hacking problem. This service cost me $350 plus I bought a 1 year service contract to make sure I was never hacked again, this cost $300. At the end of the session Mandatech contacted Verizon and I was given the delivery information for my package. Today when I tried calling the support phone number for Mandatech I got a recording that said that the line was not in service. At this point I realized that I had been scammed. I contacted Verizon's frlaud department and was told that they would look into it but had no way of determining who the Verizon tech person was that connected me to Mandatechl and that Verizon had no responsibility to what happened to me. I also reported this incident to Microsoft and they are checking it out.
    I find it incomprehensible that although it is obvious that the Verizon tech person was directly a part of the scam Verizon couldn't find out who the person was and took no responsibility for this action.

    Welcome to the forums.  You're talking to Verizon's customers here.  If you want to talk to Verizon, click here: Contact Us.
    Unfortunately, it looks like you fell into one of the many methods scammers use to steal money. Scammers have figured out how they can get bogus phone numbers to turn up in search results.  When you use those numbers, you end up calling the scamers instead of the company you really want.  I'm guessing that you used a search engine to look up Verizon's support phone number.  If you didn't call 1-800-VERIZON this is most likely what happened.
    Verizon will never, ever ask you to pay money to fix a computer virus problem.  They simply do not do that.
    If you google "telephone tech support scams" you can learn a lot about how the scammes operate.
    If I were you, I would immediately cancel the credit card used to pay the scammers and report it to your bank.
    You should also find a local computer expert to help you remove any software the scammers installed on your computer.  A complete system wipe may be the best course of action.
    Good Luck.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

  • Verizon Ellipsis 7 Tablet and Verizon Tech support issues!!!! Save your money!!!

    Where to begin? I just want to thank Verizon for the $11 a month paperweight that they have me locked into a contract for. My wife and I had gotten a pair of these tablets for their Labor Day sale at the exact same time. I want to prefernce by saying that my wife's tablet works just fine with no issues. Me on the otherhand is a completely different story. After a month of use working just fine, starting in October, I had noticed that my tablet would work completely fine after powering up then after about 5 minutes the problems will start happening. The tablet cycles through full coverage, no coverage and coverage but with 2 bars. Which since then, I have done countless factory resets, changed out the sim card, sent it in twice and returned my tablet back to me and I am still having the same issues, and had 2 or 3 back office tech support tickets completed with no additional follow up from Verizon. The last time I sent the tablet in for them to look at it, I was very detailed as to everything that I had tried, including making sure the tablet software was the right version and everything. They still sent it back saying they found no issues. I couldnt tell you over the past 2 months since this issue has been coming up how many people in the technical support department I have talked with to troubleshoot. This company has horrible customer service!!!! Especially when I was told that the "Warehouse" where I was to send in my tablet to be looked at said they were to service the device for a turning on issue which wasn't the case at all. It really makes me wonder why they charge so much for their service. It isn't like they actually do anything when you have an issue. Just try to do more troubleshooting that doesn't work. They said they won't send me out a replacement tablet until I send the one I have in, I absolutely refuse to send it in because I have been told that twice and both times the "Wareshouse" sends me back the same tablet with a piece of paper saying they couldn't find anything wrong with it. I am so fed up with this company and their technical support department. I have previously heard how good Verizon customer service is, I will gladly hand them my tablet and tell them to deal with it and let me know if you want to stand by how good Verzion really is. After the headache that this has been over the last 2 months, I am ready to tell people don't bother going to Verizon, save your money and go elsewhere!!!!!!!!!!!!!!!!!!!!!!! They won't stand by what they sell nor do the right thing. This is not a company I want to do business with!!!!

    $11 per month?? On More everything, Tablets are $10 each.
    Did you put insurance on it? You could do an insurace claim. That way you would get a new or different one.  I have haven't had any issues with mine, so I am sad to hear it is not working our for you.

  • Verizon tech support for FIOS - how to get around the attitude.

    Most are helpful, but some are rather disdainful of macs or linux, or act surprised if you have more than one computer.
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    ONLY in the instance where only ONE computer is down, does it make sense to isolate the router. Thus, the FiOS people are just trained to eliminate the obvious, but they also talk smack. MOCO? Why would I have a major OC24 type network connection in my home? I've been hit with just such questions. Wouldn't verizon know if I had a backbone connection through them???
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    Good thing about verizon is that they don't appear to cap bandwidth, and for that I respect them no matter how much garbage I get from a few of the tech support staff. Even most of those people are pretty nice. One of them actually talked linux with me for a half hour, and that was a breath of fresh air.
    Verizon needs to realize that there are three to six times more linux operating systems in use now worldwide than all windows products combined. The US Army and US Navy have switched to linux systems and dumped windows. I'm shopping for another new desktop, and I'm only buying penguin computers. I won't buy "7" because I've seen the source code, and don't have a high opinion of it. Linux is more robust, and for whatever reason, MSFT still refuses to implement the System Five and UNIX security levels that are inherent to a safe Operating System, and a kernel component of unix. I don't see why not. NT is capable, but all suggestions to turn it 'on' are ignored.
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    All I have to say about that is, "People fear what they do not know." Everyone has a comfort zone. Some people's comfort zone is larger than others, or encompasses different aspects of life. Most Windows users aren't comfortable with Mac or Unix operating systems. Most English speakers aren't comfortable with foreign languages. Most two-year-olds aren't comfortable with spinach.
    C'est la vie.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

  • Very disappointed in Verizon's service after being a customer for over 8 years

    I bought 2 LG chocolates on the family plan.
    From the start the touch feature has been less than satisfactory, when you scroll it scrolls so fast you often can't get to where you want to be.
    Recently the touch screen has completely broken down and you can't text, retrieve calls, find a contact  using the touch screen because it freezes.  This was the case on both phones within the same time frame
    I took the phones back to verizon yesterday and told them the problem. They acknowledged that this was a defect with the phones. They told me they would apply a software upgrade which would take abou 20 minutes anth that would fix the problem
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    I argued the point that this was a defect and it should be replaced/fixed as a defect. They told me that when you buy a car, and the warantee expires, you have to pay for repairs.
    I said that when a car has a defect, they recall the car and fix it for free. They then countered with the fact that  I shuold remove my internet package to reduce payments.. even though I told them I needed to access e-mails.
     They then tried to sell me a home phone, which I had not come in to buy, but they refused to address the real issue which was that I had to replace the faulty phone that had a KNOWN DEFECT!!
    I  am so disillusioned by verizon wireless that when my contract is up I am seriously considering one of the other carriers that provide unlimited calling/texting for much less
    To her credit, one of the techs who was helping me did get my connection fee waived because she saw how upset I was, but the other one was completely unheplful.
     And one of the other engineers told me I had bought an piece ofold technology garbage .
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    Phones sold by Verizon have a one year manufacturer's warranty, and the tech was right, after that time period, unless you have paid for the extended warranty, you are responible for repacing a defective unit.  You can look for another carrier, but these warranties are provided in partnership with the companies that actually make the phones.  That means that the policies are basically the same across all carriers, because ultimately, it goes back to the same handful of companies that are making the devices.
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  • BUG: Verizon iPhone Visual Voicemail Not Working with Ported Number

    I ported my number from ATT to Verizon with the new iPhone 5.
    Visual Voicemail keeps asking me to set it up with a password. Then it says unauthorized. I spent an hour on the phone with Verizon support. They said I had to wipe my phone and set it up as a new phone.
    I backed up, set up as new, went to Voicemail. It called my voicemail. I set up the account, and left a test voicemail. Visual Voicemail worked.
    Then I restored back to my iPhone backup, getting all my data, apps, and contacts back, and the Visual Voicemail doesn't think it is setup anymore.
    What gives??? Is this an Apple or Verizon issue? It works on a "new" setup phone, not a restored one???

    I found that this was an issue (when I setup my iPhone 5) was solved when I went in and reset the network settings.
    It seems that somehow the provider network settings weren't quite right:
    Settings -> General -> Reset -> Reset Network Settings
    After resetting the network settings, everything just worked again.
    Perhaps the same thing can correct the issue for you as well. (worth a shot)

  • I am a very long term customer how is now very disappointed with Verizon!

    I am writing in to give one final try at gaining a positive response from Verizon.  I called in to talk to Customer Service today with a request and was really disappointed at getting a NO for a response.   I have a family plan with 4 phones of varying contract/upgrade dates.  Mine…6/10/15. Wife’s…5/29/14.  Mom’s…6/20/13.   Son…4/11/16.  Two of the phones are past their date and thus we can upgrade without additional fees.   I will be disconnecting my mom’s phone as she hasn’t used it since 8/6 and won’t be using it as she is moving into a Memory Care facility for Alzhiemers.   Thus my request was whether there was a way to upgrade my phone and my wifes phone to the iPhone 6 without having to pay an added fee for upgrading mine early.   I asked that they take into account that my mom’s is 16 months past her upgrade date, I am 9 months from mine and we are very very long term customers. Verizon has been our cell phone company ever since we bought cell phones a long time ago.  I was told NO.    I then told the service rep that if I have to wait until 6/10/15, I have no real reason to stay with Verizon as saying no to this request just makes no sense when it is being ask by a customer of such long standing.  I was told NO again.  Even though I am clearly not a customer that hops from one cell phone service provider to another...Verizon told me NO.  Even if it costs a bit more to switch to AT & T (which it may or may not...I don't know)…on 6/11/15 my wife and I will be leaving Verizon and my son can have an individual account.

    You sign a contract promising to a 2 yr service commitment in exchange for a substantial discount on a phone. You are 9 months from completing your commitment. There is no reason for Verizon to grant your request. In fact, they may be contractually obligated to NOT do so depending on their terms for selling the iPhone negotiated with Apple.
    In the past, Verizon has been lenient(by a month or 2 but never 9 months) with approving an early upgrade, but NEVER with an iPhone. The reason for this has been hinted at being because of the contract terms Verizon has with Apple. Verizon is not going to jeopardize their ability to have iPhones on their network to satisfy your demand.
    Currently, there is a limited time offer to upgrade early with Verizon if you are eligible to get a discounted upgrade by 11/15/2014. Unfortunately you fall outside of that window.
    Good luck with the new provider, you will be unlikely to ever get an early upgrade at another provider either.

  • I am very disappointed with Verizon!!

    I have sent 2 e-mails to support through this website and so far i have not had a response yet.
     I bought the thunderbolt when it first came out because i was told it was verizons top of the line phone and have had nothing but problems since. Im sure i dont have to list all of the problems that this phone has. It seems like whenever i start experiencing a problem i come to the internet only to find thousands of people who also have the same problem. I was told that an update was coming to fix alot of issues and supposedly it has came and went and this phone seems worse if that possible. Now my ringtones are are screwy and i never know who his calling by the ringtone anymore.
     A few months ago i called support to ask if i could exchange the phone for one not so plauged with issues, of course they said NO. I left T-Mobile with 2 lines and 2 ETF's and it looks like i will have to leave verizon too since they cant even respond to my complaints. I work hard for my money and im not gonna throw it away on a company who doesnt give a crap!
      Thank god Sprint has excellent coverage in my area!  I am willing to listen to some suggestions on what to do however.

    Have you tried calling 611 from your phone?  I usually get a customer service rep without too much wait by doing it that way, have never emailed them.  Mary

  • I am VERY disappointed with Verizon FIOS and service

    I was a contented Comcast customer for years.  Then FIOS came around with "an offer I couldn't refuse".  Now it turns out I should have.  In the past few months there have been two major problems with On Demand.  First, all the HD programs On Demand disappear for months.  Now, On Demand will not save my place.  If I exit a program/movie or if I pause it and it times out, I have to start from the beginning.  A real pain if I'm an hour into something.  I called and was told they knew about it and it would probably be fixed the next time an update was applies which was "every few months".
    What the heck!  No wonder it took so long for the HD to come back.  They only do updates every few months, even if there's a major problem.
    Add to this the fact that I have to wait on hold ten to fifteen minutes any time I call for support.  This NEVER happened to me with Comcast.
    I really am disappointed.

    I agree ... their customer service has gone down the toilet to boot. Have you found an email address for customer service(?) as their live chat to india is useless. I often wonder if they money they save is equal to the customers they lose?? every email & text update i get from them is also in spanish which is like salt to my wounds...

  • Very disappointed in Verizon

    My wife and I have been loyal Verizon wireless customers for at least 10 years now and I have never considered leaving until now.  My wife has had many problems with her cell phone since she purchased it and has received 2 replacement phones without it helping.  Recently she was given a warranty replacement phone and her old phone was put into the box and sent back.  The other day we received an email that we were being charged $300 because the phone was physically damaged upon return to them.  When my wife put the phone in the box to return it, it was in perfect condition with the exception of the software problem.  We tried to dispute it with them but they said the warehouse took pictures of the box and it wasnt damaged.  They also stated that the screen was broken and the piece that was broken wasnt in the box.  My wife and I are very honest people and if we broke the phone we would have just filed an insurance claim on it and paid for the phone that way.  They are saying there is no way to reverse the charge and when I asked to have the broken phone sent back to me and I would send the other one back to them they stated that the phone was already being repaired.  So basically they are forcing to pay the $300.  I would love to know if anyone can have this charge reversed, I would appreciate it, otherwise I will be leaving verizon when our contract is up in Feb.  I hope someone is smart enough to realize losing a loyal customer who pays their $200+ bill every month over a questionable at best $300 charge is good business.

    Joemac9408...
    Your experience sounds identical to ours!  We recently had the same situation.  I also told customer service that the phone must have been dropped in the warehouse.  The phone was packaged in the same packaging that my wifes new phone came in.  The original phone #3 went back because of a known charging issue.  It was NOT damaged!  They claim it came in with a cracked screen.  I told them that it wasn't sent that way and wanted them to check security cameras in their warehouse.  I even received a case # and a supervisors name Pete.  He informed me they would investigate and within a few days, VZW is hounding me for payment I refuse to make.  This sounds like a big revenue scam and if anyone with similar issues wants to go for a class action, I am in!
    Looks like there is at least two more with identical issues...
    >> Link removed (contained personal information) to comply with the Verizon Wireless Terms of Service <<
    Message was edited by: Verizon Moderator

  • Very disappointed with Verizon

    A few days ago my phone got dropped and my screen cracked. I was out of town and called Verizon to see what my options were. I need a phone for work so i ask what can i do to get a phone right away. I was told i could go into a Verizon store and either use my upgrade or pay full retail and make payments for 24 months. Since i was out of town i asked my wife to go to the store and get a replacement for me. I said to just get the same phone.
    She goes to the Verizon store near our house only to find out that she cant get the payment plan there, she has to go to a corp. store. Well there was a waste of 45 minutes while she waited in line. Then she drives another 30 minutes to the Corp store where she waits in line again for 30-45 minutes and tells them what i wanted where they spend another 15-20 minutes trying to up sell phones as she has to repeatedly tell them i want the same phone i had before, evidently they are really pushing the iPhone now. Anyway i was eligible for an upgrade but we were saving that for my wife's phone because it has been malfunctioning more and more lately. So i told my wife to use the payment plan not the upgrade that i was told was an option from the phone conversation i had with customer service.
      Anyway turns out that the payment plan also uses the upgrade AND you still pay full retail for the phone, which we were not told. I contacted costomer service to see if there was something we could do. We still have one phone that doesnt work right. I offered to resign for another 2 years on the phone that has no contract if they allowed us to upgrade my wifes phone but was turned down.
    So know i have 3 choices.
      1. Keep the phone and let my wife keep using a phone that doesnt work right
        2. keep the phone but pay full price for the phone up front (which i dont have)
       3. Return the phone, Pay $250 to get out of my one line still on contract and go to sprint where i can get unlimted data and 2 free iphone 5's.  This would seem like the best deal for us but yet i like the phone i have now and up to this point had been happy with verizon.
    Seems like the best deal for Verizon would be just to let us upgrade my wifes phone. The lose half the retail on the phone but gain $3000 over 2 years on our contract.
    Its your move Verizon. We will be going to the sprint store on Monday night most likely and if nothing is done by then i guess see ya.

    I am in the same situation. My daughter cracked her phone earlier this year back in February. In the mean time she has been using my old HTC Thunderbolt, which of course is old and had a lot of issues. When we heard about the Verizon Edge plan, we thought this was a great solution. So we waited until the plan was available, only to find out that we are not eligible for the Verizon Edge Plan. It would seem that the advertising is deceptive. They state upgrade at any time; they mean anytime as long as you are eligible for an upgrade which basically leaves you in the same situation, nothing is different. My daughter attempted to sign up for the edge plan and was told she had to be eligible for an upgrade. The she was told that she could get a phone and use the payment plan program which means you can purchase a phone at full price and pay over the course of a year. This of course means paying for  a $600/$700 phone over 1 year.  I asked if we could pay for half the phone up front and pay the remaining balance over the course of a year and they said no, any additional payment would be added to account payment for services. The Verizon Edge plan is a scam, it is not what it seems. There really is no flexibility at all, my daughter will have to wait tip August 2014 to purchase a new phone under this plan. I have paid verizon over $200 a month for my familiy's plan for 7 years. This is not customer friendly service; I will be changing carriers as soon as I am eligible, I will not pay so much money for this type of service. T-Mobile is starting to look much better, I hear positive things about their customer service even with their coverage. I don't travel much anyway!   ...........Unhappy Customer!

  • Very Disappointed with Lenovo Products & Support

    After spending times during the holidays researching the new laptop, I found out that T400 would be really powerful and slick and I was excited placing an order and could not wait to receive it.  Today, I received the product.  It was delivered couple days earlier than the dellivery date.  So far perfect!
    After having dinner, I jumped in the work - opened up the package and put the battery and plug the power on.  Here is what I've been waiting for.  Hit the power on!
    The system ran very quietly - greatly, then the system is setting up the VIsta Business OS. 
    Than PING!!!  'Install Windows - can not complete installation.  Restart the installation' error message displayed!
    Can't be!  Next thing I know I spent 0/5 hours recyclying the power and the error message was still in the loop.  Got no where!
    I called support for help.  The first guy asked me to hit F11 to go to recovery OS.  Tried that - the system had problem recovering the OS.  It gave me an error about Windows recovery proble.  The support guy told me that I need to go online to register my product, so my warranty is activated and then call back the Lenovo support to ask for System Recovery discs.  DId that and called back.
    The second support guy was on the call and tried to give me some help.  Didn't go anywhere.  He said he'd transfer me to talk to T400 support people.  Sound good!
    I was on the phone for 1/2 hrs with the third guy trying to ask me to hit all those F8, F11 key for system recovery.  At this point, my head was all of steam and ran out of patience.  I asked him if he knows what he's talking about.  He counter-argued with me and blamed on me for not following the process.  He finally came back to me to go to Lenovo website to find instruction how to create my own system recovery discs.  I followed his direction and go the the website he recommended.  After reading the instruction, the assumption is that you must be in Lenovo thinkpad and in Windows Vista to create the recovery disc.  This is typical to all Vista OS.  Struck out for the third time for the lousy support.
    I decided to call back for the last time.  Talked to the fourth support guy.  He read the case and asked me to go online and register and call back to ask for the System recovery discs.  That's it for me.  I told him that I had enough of the BS.  I've decided not to tolerate this scrappy support and pack this brand new T400 which I now believe it was the worst laptop I've ever bought.  I could buy a no brand name laptop and it worked even better and I don't have to talk to these kinda support people.
    What a nightmare!  No more Lenovo!  I'm sharing a real life experience with highly overated brand name Lenovo!  It's off my list for now. 
    Jeff

    OK.  Thing just got worse and worse which I'm now convinced that Lenovo organization is far below inferior.
    In the last couple days, I've placed multiple calls to the RMA dept. and dealt with 4 different analysts trying to have the MFG defected T400 RMAed back to Lenovo with full refunds.  These analysts advised me that I had to pay 15% restocking fee or I had to order the new laptop for exchange.  I told that I do not feel obligated to pay for the restocking fee since this is a MFG defected brand new laptop; otherwise, this would be a good but scammy business model that Lenovo is running.  These guys stuck with their policy, so I asked to speak with the supervisor/manager on duty to have this matter resolved.  I've already requested three times couple days ago and have not heard back from them.
    I kept calling them back.  The last analyst I spoke to with the name Akshatha Rxxxxxxx (x. 17xxx) based in India tried to asked me with same old questions from the previous analysts (one of them is Ahmed Sxxxx - x17xxx) which I declined to go through the same scripted interview.  I told this lady that I was just simply wanting to speak with the supervivor or manager on duty to have the matter resolved ASAP.  She told me that I had to answer her questions, otherwise, she will not help me with my request.  I then just told her to end the call and file a formal complaint with Lenovo.  She said you do so.  So that is what I have to go through.
    I can't imagine Lenovo's customer service stands at this inferior level.  Rightnow, I'm getting a brand new laptop that doesn't work and have to deal with these kinds of service flows.  Where does Lenovo stand at the customer's voice?
    I'll definitely file a formal complaint and raise this matter publicly.  I'll keep you posted...
    Jeff
    Modertor Note; Full names and contact details from Lenovo employees edited as per forum rules.
    Message Edited by andyP on 01-10-2009 12:09 AM

  • Very disappointed in Verizon.  This is not the Verizon I know.

    Ok, it looks like I cannot paste my text, so I will have to add it as an attachment.
    Synopsis:
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  • Very disappointed in Verizon Wireless customer service

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    The good payment history, as Ann154 states, means payment on time monthly. Instead of voiding a customer's "good payment history" for a late payment six years ago, for example, they instead limit it to the past six months. And the six months to wait for good payment history to be restored begins on the day the late payment was made. The policy might not suit what you want, but VZW is adhering to the guidelines with every customer. Telephone agents aren't able to change bill to account status, either.

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    •I was wondering why no one left me voicemail after they called, so I decided why not check it manually.
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    First update your firmware.
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