Iphone 5 has error during iOS 8 update in iTunes & now can't use phone!

i really need help! my iPhone is stuck in limbo, plugged into the computer to iTunes and trying to do the iOS 8 update. now i can't use my phone at all! what do i do?

What computer OS do you have?
Is your computer iTunes up to date?
What happen when you connect iPhone to the computer?

Similar Messages

  • HT4623 my iPhone 5 is frozen while I was updating with iTunes.  Can not use phone and is stuck on the iTunes and USB screen.  How do you fix it?

    I can not use the phone at all.  It is frozen on the iTunes and USB screen.  iTunes is not recognizing the phone as connected either. What do I need to do to fix it.

    Open iTunes on computer. Connect iPhone to computer with Lightning Cable. Hold both home and power buttons for about 20 seconds until iTunes recognizes the iPhone in Recovery Mode. Click the Restore button of iTunes. If there are any problems with this, you have 1 year Warranty with Apple. Make Genius reservation or set up service and take or send to Apple for resolution.

  • IPhone 4 crashed during ios update (5.0.1) and won't restore. anyone know how i can get my iPhone working again?

    iPhone 4 crashed during ios update (5.0.1) and won't restore. anyone know how i can get my iPhone working again?

    Try to force your phone into recovery mode. Disconnect it from the computer's USB cord. Turn it off if you can by holding the sleep/wake switch until you see the red slide to off. If you can't turn it off, please continue. Press and hold the home button while plugging it into the computer's USB cord. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message. See http://support.apple.com/kb/HT1808 for details.
    Then you can restore your phone: http://support.apple.com/kb/HT1414

  • I updated to iOS 8.2 and now can't use iMessage.  Keeps telling me my password is not correct, but continues to do so after changing it.

    Updated to iOS 8.2 and now iMessage won't work. I disabled 2-step verification, changed password, but still no go.  What gives?

    Hello David,
    Thank you for contributing to the Apple Support Communities.
    It sounds like you're not able to use iMessage on your iPad. You've tried some good troubleshooting steps, and I'd recommend these additional steps:
    Turn off iMessage and FaceTime and restart
    Go to Settings > Messages and turn off iMessage.
    Go to Settings > FaceTime and turn off FaceTime.
    Restart your device.
    Turn iMessage and FaceTime back on.
    Still not activated after an hour? 
    It might take a few minutes to activate iMessage and FaceTime. If you've waited more than an hour, try these steps:
    Make sure that your device has the latest version of iOS.
    If you're using an iPhone, contact your carrier to make sure that you can receive SMS messages.
    Contact Apple Support.
    From:
    If you get an error when trying to activate iMessage or FaceTime - Apple Support
    Best Regards,
    Jeremy

  • Updated my itunes, now can't even open the program - nothing!

    I received my ipod back from apple, and followed the instructions for the latest updates (I have done this once before without a problem 3 months back) Now, if I go to open itunes, my computer seems to think for a moment, and then nothing happens. I cannot play music at all, from anywhere on my system. Excuse my ignorance, but does anyone have a suggestion?? Thanks.

    at the current state, my quicktime opens fine...I get the error when trying to open iTunes.
    okay. that's possibly a problem with your itunes preference files. if that's what is going on folks can sometimes get past it by rebuilding those preference files.
    i usually work through preference files issues on Windows XP machines rather than Windows 2000. so my standard set of instructions for the pref file rebuild are optimised for XP.
    see the following post:
    b noir: Re: iTunes 7.0.1 crashing
    the difference that i can think of here might be that you might not have the <username> folder in your path to the two sets of pref files. so if you run into trouble locating those folders, post back and i'll try to track down some assistance from someone with a Windows 2000 PC.

  • IPhone 4s - Fail during iOS update (7.+) & Unable to recover

    So the title is pretty much clear. But just to be sure:
    I have an iPhone 4s.
    It started acting up. By that I mean that a few applications started crashing at random times. And the connection between iTunes and iPhone (cable) wasen't working well.
    Asked some friends, told me that I probably didn't update everything properly.
    Then I updated iTunes and my iPhone, while my iPhone was updating it suddenly stopped and it put on the "connect to iTunes" screen.
    So it basically went from updating iOS to asking for a clean recover in 10 mins.
    The problem now is, that when I connect it to iTunes and click the "Recover iPhone" button, it gets stuck.
    The exact point where it gets stuck is where iTunes says "checking/updating iPhone Firmware" and on my iPhone the loadingbar stops arround 55-60%
    After that the message "The iPhone iPhone cannot be recovered. An unknown error has occurd (29)".
    Any help would be appreciated!

    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
    The above comes from here:
    http://support.apple.com/kb/TS3694#10

  • How do i fix my issue: Apple Logo flashes on and off after iphone battery died during IOS update?

    I've tried the methods I've seen on youtube and other iphone tech help sites but I am still having the same problem. Today while updating to IOS 7 my iphone 4 battery died and I didnt have a charger, now that I am home an I put in on the charger I notice the apple logo just flashes on and off. I've tried to restores using the DFU mode with the home and power button but that only seem to stop the logo from flashing and even then the iphone still isnt recognised by the pc to restore, Is there any other way i can go about fixing this problem!!!!

    You can try the steps recommended in the User Guide.  If they don't work bring your phone into Apple for evaluation.
    http://manuals.info.apple.com/en_US/iphone_user_guide.pdf

  • IPhone 5 froze during iOS update

    My iphone froze during the iOS 7.1.2 halfway through. I've tried to do the hard reboot many times but my lock button is not working. Is there any other way of fixing it? Please help

    No, since your sleep button is broken.

  • HT1338 did the update.  now, can't use phone.  just shows iTunes, logo.  have tried restore and update-won't work.

    Anyone help with this???? Grrrr!!!!

    Which update? Need more information. If this is happening on the iPhone, try posting here.
    iPhone community

  • Update bundle for 9360 has froze at 13% whilst backing up data, can't use phone!!!!!!

    My son received message this morning on his phone saying it needed updating, he started the update. It is only on 13% now, saying it is backing up his data. Has said this now for 11 hrs. We can't do anything with the phone, it wont go off this screen. We've tried taking battery out an restarting phone but when it comes back on the same screen comes on again. Can someone please help. 

    Hey martiepoopoo,
    Welcome to the BlackBerry Support Community Forums.
    Thanks for the question.
    When the BlackBerry® Curve™ 9360 smartphone is backing up the data, does it say which data is being backed up?
    As a workaround you can complete the workaround by completing the software update on a PC via force detection.  Follow the steps in this KB article: www.blackberry.com/btsc/KB10144
    Let me know if you have any more questions.
    Cheers.
    -ViciousFerret
    Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
    Be sure to click Like! for those who have helped you.
    Click  Accept as Solution for posts that have solved your issue(s)!

  • Bought a song from iTunes, now can't use Complete My Album

    I purchased "Foreplay/Long Time" from Boston's first album. Now I'm interested in purchase the full album, but in Complete My Album it doesn't appear. What gives?

    Unfortunately, this form does not have a category for my problem.
    Indeed. : - (
    As you can see, this Apple Support page refers to that form for more information about the Complete My Album feature.
    You might want to try selecting a category/sub-category such as Purchase(s)-problem/This item is mislabelled which is somewhat related (emphasis on somewhat) and then filling out the Ask your question here section with the particular details of your concern.

  • HT4623 My iphone 4s freezed during IOS 6.0 update

    My iphone has freeze during IOS 6.0 update.

    Is it frozen or does it display the 'connect to itunes' screen? if that's the case, you need to restore it through a computer with itunes on it

  • In updating my iPod to 6.1.2, I received an error during the update.  Now, ipod is not rebooting.  Has screen showing usb to Itunes picture.   Turning off and back on it goes back to this picture.  I don't know how to reset so that I can restore my backup

    In updating my iPod to 6.1.2, I received an error during the update.  Now, my ipod is not rebooting.  It continues to display a screen showing usb to Itunes picture.   Turning off and back on, it goes back to this picture.  I don't know how to reset so that I can restore from my backup.
    A similar thing happened when I updated the ios on my ipad.  But, I was able to reboot, and then restore from backup.   How can I get my ipod to reboot and allow restore when it is not even recognized as I reconnect to my computer?

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My iphone 3g  stoped working during the updating by itunes, so nothing is appeared on the screen now. During the updating itunes gave me error 1005

    y iphone 3g  stoped working during the updating by itunes, so nothing is appeared on the screen now. During the updating itunes gave me error 1005

    http://support.apple.com/kb/TS3694?viewlocale=en_US&locale=en_US
    but I am not seeing a fix for this issue with the iPhone
    You may need to trade it in for a new iPhone.. is what it may sound like

  • HT201210 My iPhone has crashed and i went to iTunes to restore it and after waiting for it to be restored it said "The iPhone could not be restored. An unknown error occurred (2006). Can anybody please help suggest what i should do now?

    My iPhone has crashed and i went to iTunes to restore it and after waiting for it to be restored it said "The iPhone could not be restored. An unknown error occurred (2006). Can anybody please help suggest what i should do now?

    This error normally appears if you attempted to downgrade or modify your iOS. See here http://support.apple.com/kb/TS3694#error1015

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