Is apple care good worldwide

If I buy AppleCare on a laptop in Canada is it valid if I move to the US?

Yes

Similar Messages

Good Evening, I bought a Mac Book Pro in Miami and with Apple Care that was recorded in the Apple Store - Lincoln Road. Now I can not get access to Apple Care here in Brazil. Someone tell me what happens? Please help me solve this problem.

Good Evening, I bought a Mac Book Pro in Miami and = with Apple Care thatwas recorded in the Apple Store - Lincoln Road. Now I can not get access toApple Care here in Brazil. Someone tell me what happens? Please help mesolve this problem.

Call Apple Care

Big Thanks to Apple Care! Good News Post

99% of the post here are people with problems so i thought I would post some good news. Last week my iPhone got the White Screen of Death!!! I called the 1-800 number. I was told I get a new one mailed to me for $29 or I could go get one at a local Mac Store (that was over 2 hours away) I decided to travel to the store in Atlanta. 2 hours on Saturday. Got back with the new phone and guess what. The WiFi doesn't work!! My wife's phone and daughter's touch finds wifi easy but my new phone, NOTHING!!! I called today and was upset and told them I could NOT drive 2 hours again and can't see why I should pay $29 for a shipping when THEY give me a BROKE phone! They waved the free, sending me a new phone again over night!! They were VERY easy to talk and deal with! I thought for sure I would have the fight for the fee to be waved. They did place a credit hold on my credit card but that is just to make sure I send my phone back. So a BIG thanks to Apple Care!

Well, LukeD , that's one of the nicest pieces of feedback, I've seen on these boards!
Many thanks for the kind words. Such things matter far more to each of us, I suspect, than any acknowledgment or not from Apple!
And there are plenty of others who contribute here greatly (too numerous to name) , too, of course and make it a place worth coming back to for us all.
Cheers
Rod

My Display Only Works Part of the Time and Apple Care Won't Help Me (Long)

I bought my computer at a discounted price because it was a restocked item, but was it really worth it? I'm beginning to think not. I saw that it had one stuck pixel, but saving that much money on such an expensive computer, the pixel hardly seemed like a travesty. However, I think I've discovered the real reason why the last owner gave up such a seemingly exceptional piece of hardware...
After about a month of flawless operation my "new" computer started to act a little strangely. It wouldn't always go to sleep when it was scheduled, the screen saver wouldn't always come on by itself...things that I though a simple PRAM reset, SMC reset, or disk permission repair would fix. After countless attempts at all three "fixes" I was still having problems...a few days after these problems started occuring something even more drastic happened: My computer would turn on (the little light would come on, I'd hear the fans start running and the start up tone) but the screen would remain black. I tried several PRAM and SMC resets as suggested on this forum, but the screen continued to come up black for about an hour. That's when I called Apple.
The Apple Care specialist on the phone asked me for the serial in which I had to lift the computer up to get (since I obviously couldn't read it off the screen). She suggested an SMC reset which, I explained to her, I had tried already but it hadn't worked, however, I was willing to give it another shot. Oddly (and rather annoyingly) enough it worked, and for a short amount of time I was happy...until it happened again...another call to Apple...and again...and about 3 or 4 calls to Apple Care later, they suggested that I go in to an Apple Store to have it looked at.
The Apple Specialist made an appointment with me to meet with an Apple Genius the next day at 4:30PM at a store about a mile away from my house. The next day I lugged my 24" iMac through the local mall (I'm female, 5'2", and I weigh about 108 so it wasn't too easy of a feat) to discover the apple store was CLOSED for the next few days so that they could "make the store better." I called Apple Care on my cell phone right there in the mall and asked them what was going on. Didn't they know that this Apple Store was closed? The man I was talking to said that they knew and he wasn't sure how the person I had talked to just the day before had signed me up for an appointment when he hadn't even asked for my e-mail address. It was most bizarre. This man made an appointment with me for later that same day at an Apple Store about 45 minutes away from where I live. I didn't want to go, but I'm a college student and I was a desperate for my computer to work again.
Shaking around in that box must have brought it out of it's strange seized-up state because as I brought it out for the Mac Genius to look at it turned on for him no problem. Quite a frustrating problem because it's so spontainious that it keeps making me look like either a liar or a fool. He said he'd run an 8-hour diagnostic check on it and I could pick it up the next day. So the next day I waited for their call but I got none. I called them and they said that they were still running tests and it'd be ready the next day. The day after, about an hour and a half before I had to go to work, they called me and told me my computer was ready. They said they had ran a 24-hour diagnostic and everything was working fine but they said they'd run more tests if I wanted them to. I'm a full-time college student and I need my computer for just about all of my classes, so I declined more tests and told them I'd pick it up right away. I dashed over there to pick it up and dashed back as fast as I could (and I even made it to work on time...but just barely). Later that night I found that they had accidentally left their diagnostics CD in my computer (I called them about it and they said that would like it if I would bring it back...I still haven't mailed it).
All was fine and good (well, just okay...it still had problems with its sleeping and screen-savering) with my computer until yesterday. I got that black screen again upon start up....but this time my "fixes" worked after a few tries. There were no more problems for the rest of yesterday.
However, today I came home from school and go to start up my computer and the screen turned on and I saw the little mac symbol and that little circle of bars...but then it froze. I held in the little button to force a shutdown and when I started it back up again I was greeted by my good old friend, Mr. Black Screen. Just wonderful. I tried my "fixes" but today I didn't get lucky. So while I was holding in the button to start up my computer (again) and give it another go, I held it longer than I was supposed to and the little on light began flickering. Then I heard this unpleasant tone that lasted a few seconds before stopping and treating me to the startup sound. This time the screen turned on. Yay! I go to call Apple to find out what I had just done, and I find out that my 90 days are up and unless I wanted to pay $50 for them to be puzzled by my issue once more or give them $300 for not quite 3 more years of service, I'd have to lug my computer to an Apple Store or post here to get help. Thanks a lot Apple Care.
My "new" computer cost me almost $3,000. It should work the way it's supposed to. I need it to last me no less than 6 more years, but with the problems I've had with it in the first 3 months (which seem only to be getting worse and more frequent), I don't know if I'm expecting WAY too much out of it. I've been a loyal Apple user for 13 years and out of the 5 computers I've had in that time I've never had so many problems (actually I've never had any problems, at least nothing really serious; I'd never even called Apple Care before this). I'm a fairly experienced user (I'm not a Mac Genius or anything, but I know the ropes) and I am sure this is not normal behavior for an Apple computer (or any computer of that matter).
I'm so frusterated I'm not sure what to do. What's wrong with my computer? How can I get Apple to help me? How can I get Apple to even believe me? Any advice would be greatly appreciated and thank you so much for reading my very long (and rather dramatic) story.

Thanks for reading and thanks for the advice. Perhaps I'll ask them about it next time this problem occurs, although carrying the thing through a mall that is only about a mile away is the least of my worries. I'll do if it is both free (I don't make enough at my job to pay for such a service) and relatively speedy, although I'd hate for them to come over and for the computer to work properly (as bad as that sounds). It'd be a wasted trip and nothing would get fixed.
I'm contemplating videotaping myself performing my "fixes" on it the next time I have this problem.

Can apple replace my stolen iphone? i bought apple care but not insurance from cspire.

its just not fair. apple should at least make sure its stolen. apple care should cover theft. now i know the reason they wont replace apple products, because someone could easily say their iphone got stolen and didnt even have a phone in the firt place. Thats understandable but cant they check my records? ANYTHING! Check with my provider. Cspire knows my phone has been stolen for over a month. IT`s Gone. please! i dont want any other phone ! my account is still active. its suspended but not shut down. please ! is there anything i can do BESIDES find my iphone . that app is useless at times like this!

It's a good idea to check the terms of your insurance first. Some companies will raise your rates as soon as you make any kind of claim, no matter how small, and the deductible may be so high that making a claim is not worthwhile.
Sorry for the loss of your phone. It's a huge pain, I know.

Can't access a USB Drive connected to Time Capsule from a Windows PC. Apple Care can't/won't assist. HELP!!!

Trying to get my Windows 7 PC to access the USB Drive that is connected to my Time Capsule. I have a Fat32 Formatted USB drive connected to a 2TB Time Capsule and I'm trying to get access to that drive from a Windows 7 PC. I've attempted to map the network drive (based on some 3-4 year old articles I could find online) but any time I access a file from the PC, the Time Capsule "freaks out" and disconnects all connections to it which forces me to unplug it to restart the Tim Capsule. I'm at a loss now as to what to do.
Spent a few hours talking to Apple about this and much more. Apple Care can't or won't help with this particular problem (the guy I talked to, as nice and helpful as he wanted to be, had no experience supporting their hardware in a Windows environment).
Someone has to know how to fix this so, PLEASE, help if you can!

First off, Archon23, what you want to achieve is possible. I have access to both my Time Capsule (TC) and the USB drive connected to it, from a Win. 7 and Win. XP machine.
Here is what I see from the Windows side of things:
     From My Computer - TC USB Drive (Y)
     From Windows HomeNet - Time Capsule:
Now getting there is the trick.
One caveat before proceeding: I am not well versed in Windows Networks, Windows Sharing and Firewall settings so some of the following may not be elegant, may not be absolutely required, and may not be the best way of getting there. But it is what I did to see both the TC drive and it's attached USB drive on the Windows side of my network..
1.) First, I added Airport Utility to the Inbound rules of Win 7 Firewall
While poking around my Network Sharing and Firewall settings trying to figure this out, I got a Pop-up recommending I do that. AND I did that. Oh, and while you are at it, make sure you have a Home network established.
2.) Next, on a hunch, I installed a USB Wi-Fi Adapter (under $20) to my Win PC, enabled that Wi-Fi connection and disabled my Ethernet connection. I was getting no where on this matter with my Ethernet connection to a DSL Gateway. But with a Wi-Fi connection to my AirPort Express Base Station, I made progress.
3.) Finally, while poking around my Network Sharing Center some more, one by one I started the various network device Setup Wizards in there, and Trouble Shooters, to find the elusive TC/USB devices in question...AND voila, it worked.   And it's stable, been this way for going on two weeks now.
Good luck.

Apple Care works? For me don't

Apple Care is not working for me.
I call then and they are saying that they can't unfortunately resolve my problem.
I have an Imac 21.7 and it's with an yellow mark behing the glass of the monitor.
I bought the computer on agost 20th, and they are saying that I've bouthg my computer on may 2nd.
<Edited by Host>

And remember, don't panic. The only thing you are entitled to now is free phone support 90 days from August 20th, and that's what you need to remind AppleCare/Customer Relations. Hardware support, AppleCare purchasing to extend to 3 years from date of purchase is still available until May 19th, 2012 at the minimum, and if you get the right person at AppleCare/Customer Relations, August 19, 2012. After which point all AppleCare coverage is on a case by case basis for both hardware and software without warranty. Note, a warranty is only a warrant against manufacturer defects. It does NOT cover accidents, or things Apple considers normal wear and tear. You can read that on the http://www.apple.com/support page. I do recommend buying AppleCare, if only for the simple reason you will get unlimited phone support to explain things about Apple software from Apple itself. If limited time manufacturer defect should surface, that's what AppleCare is also good for. But don't expect accidental spills, falls, or bumping of the computer to be covered. This as rkaufmann says is a user to user forum. We can just explain our experiences to you. For Apple directly you must call AppleCare/Customer Relations.

Canon support says this is an Apple issue, Apple Care 3+ yrs old.

I just purchased a Canon PIXMA MG7250 all-in-one printer. I'm connecting via WiFi. The printer installed correctly, the Mac recognizes it and works via WiFi just fine. But, there are separate drivers for the printer and scanner and my Mac won't recognize the scanner driver.
Called Canon support, spent nearly 2 hours on the phone with them. They seemed knowledgable and helpful, took me through a bunch of steps including:
- Checking all settings on the Canon IJ Scan Utility
- Ensuring both printer and scanner were on the same network (both connect to a Belkin 2.4 Extender via Time Capsule as router)
- Ensuring network sharing turned on
- Ensuring all MAC software updates installed
- Removing and reinstalling printer
- Repairing disk permissions
… and finally ensuring that the previous printer's files were completely removed. It was a Kodak Artisan (ESP 7250 IIRC). Canon had me check the TWAIN folder under Macintosh HD/Computer/Library/Image Capture/TWAIN Data Sources. Even though I thought I removed the Kodak files there were still 2 in this folder. "A-ha!" the Canon rep exclaimed, "That's it!"
So I trashed those files, removed the printer, completely reinstalled, checked the TWAIN folder again expecting to see the newly-placed Canon files and… nothing.
At this point the rep had exhausted all her avenues and suggested I reach out to Apple Care. The computer is over 3 years old so… here I am. I'm computer literate but not exceptionally savvy. Anyone here have any ideas?
Thanks in advance.

Hi folks.
Life got in the way for a while and troubleshooting this had to take a back seat. Found some time to finally figure this thing out.
@rkaufmann87, I tried connecting via USB and going through the steps for adding printers that Apple recommends per your link… except when I connected the printer, instead of simply following prompts to add the latest drivers I received an error message (immediately upon inserting the USB to the Mac) that there was a network error. The dialog box acknowledged that a driver was available, but it could not download due to the error.
For the record there was no network error.
So I started Googling the issue and saw a recommendation to disable wifi on the Mac and allow the OS to install from the local files instead of trying to connect. That didn't work either.
So I started searching for drivers for the MG7520 and came across http://printerdriverseries.com/. I noticed that the full driver download was a different (older) version than the one on Canon's website.
Updated version on Canon's site: mac-mg7500-1_1-mcd.dmg
Older version on printerdriverseries.com: mac-mg7500-1_0-mcd.dmg
So I downloaded that, installed and… success!!!! It's some sort of compatibility issue with the most updated scanner driver and OS X 10.7.5. So I'm good to go, right?
Right…???
Wrong. Dark red eyes suddenly appeared on my PIXMA's touchscreen display and a voice boomed, "THIS IS NOT MY FINAL FORM! MWA-HA-HA-HA!"
While the scanner works fine, now the printer driver won't work. Printing options aren't listed in the Canon Quick Menu and no software on the Mac acknowledges that any printer is attached, even though it was the full driver suite that I installed.
So I tried downloading and installing the latest printer driver-only from the Canon site. No luck.
Tried installing only the Printer Driver and Quick Start software from the updated 1_1-,mcd.dmg (hoping the previous version of the scanner would remain and I'd be good to go). No luck. Once again I get an error dialogue box saying Apple could not automatically install the necessary driver. After searching more I came across a site that said "Apple no longer automatically installs printer drivers in Mac OS X 10.7 and 10.8." Is that true? It certainly seems that way from experience.
FML. Not literally, but this is frustrating. First a printer that works fine but no scanner. Now I have a wonderful scanner, but can't print.
Back to the drawing board.

MacBook Pro Mid - 2010 has question mark folder and block sign at start up could I get apple care and apple will fix it

I need information ASAP on what I should do with my MacBook Pro , am I able to just give apple the money for the apple care cost and they'll fix problem

It's too late, at this point, to get AppleCare, unless you purchased the machine on or after February of 2011 - and then you'd only have a few months, at best, of extended warranty.
The best thing that you can do is to either diagnose the symptoms and fix the machine yourself or take it into an Apple Store or AASP and have them diagnose and fix the problem(s).
If your profile is correct and you're running 10.5.8 then you should get disc one that came with your machine and boot from it and run Disk Utility's Verify and Repair commands on your hard drive. If it fails, you'll know that the problem is most likely with the hard drive.
Good luck,
Clinton

Problem with Apple Care Registration Process

My MacBook warranty will expire pretty soon. So, I ordered my Apple Care Protection Plan from Apple online store in Thailand since September 9, 2009. It arrived this morning (September 15, 2009).
When I try to register Apple care for my machine, Problem was starting. I do following on screen process, put my Macbook Serial No. and Apple Care Protection Plan registration No from package. Screen Show "We're sorry, but this registration number is not valid. Please check your information and try again."
I tried to contact Apple Care representative in Thailand. He was kindly enough to ask Apple online Store about this. He came back with answer that there are some problems about Apple care registration and I have to wait for week for response!!
Why product from apple online have this kind of problem? And customer have to wait for one week without knowing anything!!

You should be fine. The good thing is 1) you bought it from Apple and 2) you have contacted them about it before your initial warranty expired. Just be sure to follow up with them. If you haven't done so... you may want to give them a call back just to get a case number so you can have something to reference in case they don't get the problem sorted out before you warranty expires.

APPLE CARE AGREEMENT NIGHTMARE

I'm not sure if this is the right section but I saw no better place to list it. When the iphone 4 released I purchased 5 for my family. I had 5 new apple care agreements purchased separately. I registered the agreements to the phones and they showed up online when I logged into support online. After about a month one of the phones was acting up. I went to the apple store and they swapped it out. All was well.
I looked at my agreements about a month later when I purchased another apple piece of hardware and realized one of the phones was missing. I called apple and they told me after quite some time of research the agreement was not moved to my new phone and it was somehow assigned to someone in a different country (don't recall where). They assured me the problem would be resolved and all the data was in the system. I hung up and waited.
A month went by so I called again. Same scenario as last call with the same results. I have now called no less than 12 times. I have been assigned different case #s periodically. Now one of my other phones no longer shows on my account. Apple support tells me they show the 2nd phone listed on their side and no idea why I am unable to see it listed on my account.
I last spoke with apple on 6/28/11 and the rep assured me he would escalate the case and call me back. No return call so today I logged in and checked the case online. To my dismay the case says it was closed on Feb 9th. How can that be??? I spoke with the rep on 6/28/11.
The phone is now out of warranty and the apple care agreement should kick in. The phone has been having some issues today and I started thinking I am about to get screwed by apple since they won't fix my apple care agreement.
Can anyone offer any advice as to how I can fix this? When I call support they tell me there is no way to contact the department that resolves these matters and they can't even call that department. All they can do is escalate cases. I can't believe a company like apple would put a loyal customer through this much grief! Can anyone out there offer any help???

Call the Apple tech support number and ask to speak with someone in Customer Relations. When you get a CR representative on the line, explain the situation to them including the names of the people you spoke to and when they promised a callback, provide all the case numbers you've been given, and ask for assistance in obtaining a resolution to this problem.
That's all anyone here can suggest, I'm afraid.
Good luck and regards.

Apple Care *****

I took my 17" Powerbook into the Apple Store locally.
The problem was that my PB wasn't charging when it was connected to the charger unless you held it a certain way. They fixed that by providing me with a new adapter and also replacing my DC board. That portion of the service was great.
However, the other portion of the service bites because the other problem is that my PB won't stay closed - the lid won't stay shut. This may not seem like a big deal but I cannot carry it around in my bag or wherever without turning it off because it drains the battery. They said they were going to fix this.
When I picked it up they said that they didn't fix it because it was my fault according to them - they said it looked like the screen had been misaligned by some sort of jolt to the PB and that was the cause of the problem. He said a "rubber band works great". Otherwise, it would cost me $600 to have them repair it.
First of all, I have never even dropped my PB - it's never suffered any sort of damage yet they do what they ALWAYS do to save money and blamed it on the user. Everytime anything goes wrong and I call customer service all they end up telling me is either A) It's my fault as the user or B) Take it into an Apple Store. They're useless typically.
What is the point of having Apple Care if they can't ever really help you? Yes, if I didn't have it they would have charged me for the DC replacement and I agree that that is good but in the grand scheme of things, if they don't fix the problems you're having and aren't that helpful on the phone I'm not sure if it's worth it...on my NEXT Mac.

I made the experience with (German) Apple Care that the friendliness and quality-of-service varies significantly from employee to employee.
So maybe you try to speak with an other technician and explain that you are not responsible for the damage. Also asking for the department manager helps sometimes
Spoken generally, I find that the extended Apple warranty isn't worth its money. Sure, they repair and replace parts free of charge for a longer time period, but how often may this happen during the extended warranty ?
For me I made the decision that I save this extra expense, because in the many years I worked with mobile computers, not even a single one was in need to get repaired. Maybe I just had luck, maybe I'm exceptionally careful, not sure

Apple Care will not return my Hard drive.

I have a Power Book G4 1.67 . The hard drive has failed, it is covered under applecare for another 6 months, I have case number, the person on the phone was very nice, they sent the shipping box.
I think it's more then just the HD, however. The drive was partitioned in 3 sectors. Of course the system sector was the one that failed. I can boot in Target Disk Mode and see the other 2 sectors of the drive. The system sector is the one that is bad, I can't get that info off there. I am sure someone else can who is better qualified can. I really need that info, I can see they system partition in Disk Warrior, but am not a guru in that or the couple of other products I bought to see if I could rescue this info.
I asked AC Rep if I could have the Hard Drive back, they said no, I asked if they would back up the information, they said no, I said I would pay for either back up or pay for the old hard drive myself, (again) they said no.
So now I am stuck, if I replace that HD myself, I may void the warranty, I know it's a customer installable part. I have replaced many over my apple years, upgrading HDs about every 2 years in multiple computers and putting the old ones in external cases. I have also upgraded RAM, airport cards, pram batteries so I am comfortable working the simple upgrades. So I could simply replace that Hard Drive and then send it in, but then they may blame me for the problem.
There also smaller problems, screen latch won't stay closed, superdrive will not eject correctly, screen has some lines in it occasionally. It's not a road warrior, but I use it a lot and always treat these well. The drive was making no noise at all and no indication of a impeding failure. I treat my machines very carefully, I still have a Pismo that is gasping it's last breath.
This HD has all my important passwords and other personal info, I was in the middle of backing it up when thing went blitz. I saved the data from the other 2 partitions but I need that HD. Why will they not return my old part ? Or even back it up for a fee. I am afraid to replace the HD with a new one, and then send it off, or even try to reboot it from a new one as I maybe be stuck with it and they say well I did the damage.
Yes I know multiple back ups, but this is the first HD failure in 20 years and I should have had 2 HDs for back ups instead of one. Any other part I could see their point, but that HD has information I need and I don't want someone having it either. Is there a fair solution here.
This thing has been down a week, I just got the box and I need to do something. There is no Apple store up here and the company that can do the repairs, messed up a iBook G4, so the only option is sending it out to apple care.
Ideas and Suggestions?
Geoff

Well Holy Smoke !! Apple has agreed to let me get my data back a bit of a round about way but we will see.
I am going to use a hard drive recovery service so it will go like this.
A" local service provider," whom did not do anything at all to fix an iBook I gave them, under Apple Care to repair, but keep it 3 weeks and then said, I could not find anything by Goggling the problem...I see the problem that cursor is all over the place and jumps anywhere it wants., a problem came up and by the time we got back the iBook was out of warranty . Sometimes the local help is tough, but I try to support them.
I think, with me standing there, they can remove the hard drive from my powerbook, it's pretty easy..
Then, with Apple Care's blessing, I can send the drive into a recovery company, yes expensive, then return the drive in parts if that is the way it comes back, with my powerbook, ship it and AppleCare will fix it the PowerBook.
That is really good, and if all goes well, I will be very impressed and not hesitate to get that new
MBP. They even offered to let me take out the drive, but I thought, better to keep it in the "Apple Family."
Now they did not send a letter or email to this effect, that would have made me feel better, but the attitude at Apple, has really changed, these people went multiple times to supervisors to get this answer and solution. Not the quickest way to get it fixed, but
I am willing to bend, if they are willing to alter what is a well oiled line and will create a bump in their flow..
We will see, I told them they just might get a bag of parts and I will not reinstall the bad drive, as it is most definitely shot. No problem, it's all in the notes the CSR said.
We will see, but for today, this is sure a different attitude then the last go around, a few years ago. The CSR people are nice, understand English, as they seem to be based in Canada, which is a whole lot better then anywhere else I would want to talk too, or have talked to. They can understand abstract ideas, unlike those who just read from a card and stick to what the card says.
I am holding my breath, but I hope to report that this all goes smooth. I liked it when Apple was a good company. People went out of their way to help you no matter it took to get it fixed or working. I think a company can be good, profitable, plus have a excellent CSR and repair program.
For today at least, here is to Apple, way to go.
Geoff

Apple Care and 1st generation MBP-Should you get it?

So, how many of you have got Apple Care?
I have a 1st generation MBP (I got one a few weeks after they came out).
Mine still has the whine, but I’m able to silence it with the mirror widget which I’ve been using for nearly a year. (I realize this can now be fixed, but I can’t send my computer off for repair for any length of time).
$349.00 for Apple Care is a lot of money—heck, these days you can buy a brand new PC laptop for this kind of money (albeit a bad one, but whatever).
I’m a little worried of having problems because my MBP is a first generation and it has had the problems we all have heard about on this forum (heat, whine, bad battery, warped lid, etc).
My thinking is, if I DON’T get Apple Care and I need to get my MBP fixed, and it costs MORE than $349, wouldn’t it just be worth it to get a new computer if it needs THAT kind of work? AND, who here thinks that there could possibly be a repair that would warrant $349?
How many of you people with 1st generation MBPs have had problems and actually utilized Apple Care? I know a lot of us are getting close to the ONE YEAR mark and need to make a decision if we’re going to thrown down $349 or not.
Just looking for good insight, knowledge, statistics and/or opinions on the subject to help make the best decision.
Thanks.

I went for the Apple Care contract on my original PB17" that I got in 2003 and was glad I did. I bought the contract, oh, about 8 months into the first year's warranty.
I never had super major problems with it, but everything little thing that happened made it worthwhile.
For example:
(1) I started hearing "clicks" coming from my hard drive about 18 months into ownership. Apple replaced the HD with no questions asked.
(2) I had some problems with the power adapter after about 2 1/2 years. Apple sent me a new one.
I don't know if it came to $300 worth of stuff or not, but it probably did in total. And it was reassuring.
I have a question about those extended credit card warranties though, since somebody mentioned it.
I bought my new MBP with a credit card that offers "one extra year on any product that is warrantied for three years or less".
I assume that means that I get two years now instead of 1 on my standard warranty.
But does that also mean I would get FOUR years instead of 3 if I go for the Apple Care warranty?
And how do those usually work? Like if I have to replace the LCD I shell out, what? A thousand dollars and the credit car company pays me back?
doug

Mac Pro and Apple Care

Hi,
I am taking my Mac Pro to the Apple store tomorrow to get a few things repaired under apple care such as the Super Drive and one of the USB ports which I can not get to work. On my case one of the rivets fom the front of the case is also loose... Any advice ?
Since my HD is encrypted with PGP, Would I need to add a bootable HD in order for the techs to be able to work on my machine?
Thanks in advance for all your help

Loose rivets are considered to be wear and tear, meaning an out-of-pocket repair. Your best bet is to get some strong contact cement, set the rivet, and let it dry for a day.
As for a boot drive, any reasonably prepared technician will have their own boot drive to start from if the internal one is no good. Just be sure to mention your HD's particulars, or else they may unknowingly view it as a "problem" which requires "fixing" (re: horrible unspeakable things happening to your data).

Is apple care good worldwide

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