Is Defined Problems
Ya know I keep reading and rereading this section of my CF
Bible and I am
just not getting it...
I am trying to use IS Defined to see if there is a
Session.MM_Username out
there and if not, redirect to a URL using cflocation.
I have on the very top of the page:
<cfif NOT IsDefined (Session.MM_Username)>
<cflocation URL="../index.cfm">
</cfif>
And it keeps telling me that the 'Element MM_USERNAME is
undefined in
SESSION.'
I could have sworn that I am asking if it exists and if not
then go the url
defined in <cflocation>
Could someone please explain this to me and let me know what
I am doing
wrong and why it doesn't work.
Wally Kolcz
Developer / Support
isDefined expects a string. Put double-quotes around your
variable name:
<cfif NOT IsDefined ("Session.MM_Username")>
http://livedocs.macromedia.com/coldfusion/6.1/htmldocs/funct130.htm#wp1106482
Similar Messages
-
Bean: define problem in tomcat.But it is working fine in Jdeveloper. Why?
I am use a logic iterator tag for a dropdown list and bean :define for the show the values of the drop down list in jdeveloper. But in tomcat when i use this same code i got the following errors.
org.apache.jasper.JasperException: Unable to compile class for JSP
An error occurred at line: 152 in the jsp file: /Trip_Consignor_Details_Insert.jsp
Generated servlet error:
[javac] Compiling 1 source file
/data/jakarta-tomcat-5.0.19/work/Catalina/localhost/Lost/org/apache/jsp/Trip_005fConsignor_005fDetails_005fInsert_jsp.java:315: cannot find symbol
symbol : method setValue(java.lang.Object)
location: class org.apache.struts.taglib.html.OptionTag
jspxth_html_option_0.setValue(param1);
^
An error occurred at line: 172 in the jsp file: /Trip_Consignor_Details_Insert.jsp
Generated servlet error:
/data/jakarta-tomcat-5.0.19/work/Catalina/localhost/Lost/org/apache/jsp/Trip_005fConsignor_005fDetails_005fInsert_jsp.java:414: cannot find symbol
symbol : method setValue(java.lang.Object)
location: class org.apache.struts.taglib.html.OptionTag
jspxth_html_option_1.setValue(param2);
^
Note: /data/jakarta-tomcat-5.0.19/work/Catalina/localhost/Lost/org/apache/jsp/Trip_005fConsignor_005fDetails_005fInsert_jsp.java uses unchecked or unsafe operations.
An error occurred at line: 172 in the jsp file: /Trip_Consignor_Details_Insert.jsp
Generated servlet error:
Note: Recompile with -Xlint:unchecked for details.
2 errors
org.apache.jasper.compiler.DefaultErrorHandler.javacError(DefaultErrorHandler.java:127)
org.apache.jasper.compiler.ErrorDispatcher.javacError(ErrorDispatcher.java:351)
org.apache.jasper.compiler.Compiler.generateClass(Compiler.java:415)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:458)
org.apache.jasper.compiler.Compiler.compile(Compiler.java:439)
org.apache.jasper.JspCompilationContext.compile(JspCompilationContext.java:553)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:291)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:301)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:248)
javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)
org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)
org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)
org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)
org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:525)
javax.servlet.http.HttpServlet.service(HttpServlet.java:763)
javax.servlet.http.HttpServlet.service(HttpServlet.java:856)
I think this may caused for the following line of code--
<html:option value='<%=sUomCode%>'></html:option>
May i have to add a jar file for this tag in my classpath and keep the jar file in tomcat's [ jakarta-tomcat-5.0.19 ]/ common/lib?.
i am using ubuntu as os. Please suggest me.I set the classpath in enviornment file in /etc folder.
and in eclipse i did-- right click on project -->properties-->java build path-->Libraries-->Add External jars. [and add the two jars].
My code is ----
<html:select property="sLocCode">
<logic:iterate id="results" name="tripConsignor" property="result">
<bean:define id="param1" name="results" property="sLocCode"/>
<html:option value='<%=param1%>'></html:option>
</logic:iterate>
</html:select>
problem in the line ----
<html:option value='<%=param1%>'></html:option>
Is their any alternative to set the html values. I tried <bean:write>. But failed.
So i just want to set the value of <html:option value="-----------"></html:option>.
please give me the solution or alternative way to set the value. Please Help -
This Server has no web connection defined- Problem by publishing a web repo
Hello.
My problem is that when I create a query in the Bex and want to publish it on the web I get the error message:
This Server has no web connection defined.
When I enter the Url of a template directly in my browser it works.
Where do I have to define the web connection in the system - because I search now nearly 6 hours to get it to work.
Rgards
TimYou'll need to add the icm/server_port_0 instance parameter using RZ10 as it probably does not have the port and protocol defined. SAP needs to be restarted to pick up the change. You would then need to start transaction SICF and select the services under BW, right-click and then select Activate. There are OSS notes on this as well, maybe search for SICF. Transaction SMICM can be used to verify that the services are running.
-
"GLIBC_2.3.3 not defined" problem when10g express installation in Red Hat9
I downloaded "oracle-xe-univ-10.2.0.1-1.0.i386.rpm" from Oracle website, and then
updated the Red Hat 9 with " libaio-0.3.96-3.src.rpm" patch. Now, the RH9 linux looks as below:
==========================
$ rpm -q glibc
glibc-2.3.2-11.9
$ rpm -q libaio
libaio-0.3.96-3
==========================
After that, I installed Oracle 10.2.0 express on the RH9 linux with below commands:
===========================================
$ rpm -ivh downloads/oracle-xe-univ-10.2.0.1-1.0.i386.rpm
$ /etc/init.d/oracle-xe configure
============================================
When I tried to start SQLPLUS, but I encounter the error described as the title:
==========================================================
relocation error: /usr/lib/oracle/xe/app/oracle/product/10.2.0/server/bin/../lib/libclntsh.so.10.1: symbol semtimedop, version GLIBC_2.3.3 not defined in file libc.so.6 with link time reference
==========================================================
I just checked the forum, and found many people have asked the same problem. Have we got one solution to the problem?
At the same time, I found Red Hat 9 does NOT occur in the document "Oracle Express Installation Guide 10g Release 2 (10.2) for Linux" (http://www.oracle.com/technology/software/products/database/xe/files/install.102/b25144/toc.htm)
My question is whether Oracle Express 10.2 can NOT be installed on RH9 or not? Does any expert give us one clear answer? If not, we shall not try it on RH9, and we can install it on Fedora Core4 or SESE SLES-9
Message was edited by:
user545243My question is whether Oracle Express 10.2 can NOT be
installed on RH9 or not? Does any expert give us one
clear answer? If not, we shall not try it on RH9, and
we can install it on Fedora Core4 or SESE SLES-9Oracle CAN be installed on RH9.
However, if you try to mount a modern engine in an ancient Model-T ford car, you must be prepared to make some adjustments.
Same here ... RH9 was released several years before Oracle Database 10.2 and many, many things have been changed in Linux. Oracle assumes that the Linux you are using has a specific set of libraries (glibc being the most important) available at a specific version - they were not available with the same API in RH9 days so you would need to make those libraries available yourself without interfering with other operations of RH9.
The same holds true for other combinations of Linux distro and Oracle database distro. However, some very sharp people have installed using some of those combinations and have published those installation cookbooks - Werner Puschitz at http://www.puschitz.com and Ivan Kartik at http://ivan.kartik.sk/ are the most notable.
I'd highly recommend you consider getting a newer version, and possibly staying very close to a version that Oracle used, to keep the opportunities for troubleshooting to a minimum. -
Dear friends
VERSION 0 NOT DEFINED ERROR
I am working on CC 4000. When I save sales order, system give 0 version not defined problem.
I did:
SPRP-IMG-Controlling-Organization-Maintain version-select 0 Version and click on Setting for Fiscal year then entered the Controlling Area.
Message display Controlling Area 300 does not exist. But I checked in IMG in FI it is there.
Then I did:
SPRP-IMG-Controlling-Organization-Maintain Controlling Area.
Copy 2200 Controlling Area to 3000. Then repeated the same steps.
SPRP-IMG-Controlling-Organization-Maintain version-select 0 Version and click on Setting for Fiscal year then entered the Controlling Area.
Marked the check box in 20007-Integrated Planning and Copy Allowed box then save.
After when I save sales order system still display the same error version 0 is not defined
But when I changed the system date to October 2002 there is no version 0 error.
Can any one give me solution where I am doing mistake or what the exact problem is
Thanks
RajHi,
Go to SPRO-IMG-Controlling-General Controlling-Organisation-Maintain Versions
Select 0
Go To Setting for each Fiscal year on the left side ,
Put your Controlling Area and Version 0 and click Tick
Then select year 2007 and tick copying allowed and save.
Regards
Adarsh -
DPM 2012 R2 Repoting Protection Status as OK but no replica exists for the volume
2012R2 server running 2012R2 DPM. I am using LeftHand SAN as my DPM disks for storing backups. Our production SAN is an EMC VNX5300. I have created a mount point of a LUN and attached it to the DPM server. I have attached a snapshot to the mount point. When
I brought the volume online in Disk Management, it assigned it a drive letter. I removed the drive letter and connected it to a mount point in an empty folder in C:\ActiveVolumes. I am able to browse the folder and look at data in the folder without issue
(except having to elevate for some of the folders when browsing through GUI). In DPM, I created a new protection group. I added the mount point path (C:\ActiveVolumes\MyMountPoint) as a member of the PG. I walked through the wizard and configured my short
term and long term protection options as I have done for other jobs. I had it create the group. At the end of the process, it reported success. Based on having done this with other mount points in similar ways, I was expecting the volume to spend some hours
creating its replica as it is multiple hundreds of gig in size. After less than 15 minutes, it was sitting there with a Green OK display for Protection Status. That seemed entirely to quick so I started to investigate. When I tried to create do anything, it
failed. I looked in Monitoring/Failed jobs for yesterday and today. There was a failed job for the PG that said as follows:
Type: Replica creation
Status: Failed
Description: The Operation failed since DPM was unable to access the file/folder
\\?\Volume{GUID}\Company\Logs\Cleanup\filename.txt on dpm01.domain.pri. This could be due to the file/folder being corrupt or the file system on the volume being corrupt. (ID 2036 Details:
The file or directory is corrupted and unreadable (0x80070570))
There is a second error stating that No recovery point was created, either because synchronization has not occurred since the last recovery point was created, or because no changes were found during synchronization. (ID 208)
When I check the file in question on the original source, it is fine. When I connect to the mount point on the dpm server, browsing to the location, I find that the file says it is indeed corrupt. I will open a call with EMC as well, but it is a little concerning
that a single file can prevent a whole replica from being created. I also tried deleting the corrupt file and tried to synchronize again and it failed on another file in the same folder.
Some additional stuff I noticed as different:
In PG setup wizard, when expanding the DPM server under available members, after a few minutes, I get the following error:
"DPM is unable to enumerate contents in <longalphanumericstring> on the protected computer dpm01.domain.pri. Recycle Bin, System Volume Information folder, non-NTFS volumes, DFS links, CDs Quorum Disk (for cluster) and other removable media cannot
be protected. (ID:38)"
Followed by the following:
"The database of this DPM server is located on a remote instance of SQL server.
To protect the database of this DPM server, you must install a protection agent on the computer running the remote instance of SQL server. After the protection agent is installed, open this wizard, navigate tot eh remote instance of SQL server, and select
the DPM database for protection.
Production server name: dpm01.domain.pri
DPM SQL DB name: MSSQLSERVER
DPM Protection agent: Not Installed"
The above is inaccurate because I am running the SQL on the same machine as my DPM server in the default SQL instance name. I have gotten both of the above errors before when trying to backup other mount points but I was able to back up those mount points
without issue.
I also noticed a difference since I created my first mount point backup. I created two folders on the root of the C: drive. ActiveVolumes and StaticVolumes. I had attached mount points under StaticVolumes previously (c:\staticvolumes\imagefolder1, etc.)
and was able to back those up without issue. When I was configuring that one, it allowed me to select to backup StaticVolumes and then it gave me a warning about mount points and did I want to back those up to. To which I replied yes, back them up. When I
was configuring this one, backing up ActiveVolumes was not an option, only the mount point below it. And it never gave me the warning about mount points. I don't know if this has anything to do with this problem.
Any assistance you can provide on figuring out why this isn't working would be much appreciated. I tried deleting the PG and starting over and got the same results. I am at a loss for how to back this up right now.Hi,
Not sure what you want help with. Did you fix the underlying volume corruption issue ? For future posts, please limit the scope to a single well defined problem so the community can assist you best.
Please re-define a single problem statement if you still want assistance, other wise mark the post as resolved.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. Regards, Mike J. [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights. -
Hi all,
System is giving dump while saving the changes in the project.
Short text
The current application triggered a termination with a short dump.
What happened?
The current application program detected a situation which really
should not occur. Therefore, a termination with a short dump was
triggered on purpose by the key word MESSAGE (type X).
What can you do?
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system
administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look
at and manage termination messages, and you can also
keep them for a long time.
Error analysis
Short text of error message:
Profitability segment number 0026636665 does not exist in operating conc
ern XXXX!
Long text of error message:
Diagnosis
The system discovered a serious inconsistency in the data basis of
Profitability Analysis (CO-PA) This message should never occur in
the course of normal operations.
The system tried to find characteristics from the segment table
CE4XXXX using the segment number 0026636665 in operating concern
This profitability segment number does not exist.
This can occur if you have deleted data from table CE4XXXX and have
already assigned data to profitability segments in this operating
concern.
Another cause may be that you have changed the assignment of your
controlling area to an operating concern. When this happens, the
system tries to interpret the segment numbers in the new operating
concern.
System Response
Do not continue processing.
Procedure
The data in the segment table needs to be reconstructed. It may be
possible to re-enter the assignments to profitability segments.
Look in OSS for notes regarding error message KE499. You may find
information there that could help you solve the error.
Otherwise contact your CO-PA consultant or create a problem
message.
Technical information about the message:
Message class....... "KE"
Number.............. 499
Variable 1.......... 0026636665
Variable 2.......... "XXXX"
Variable 3.......... " "
Variable 4.......... " "
Process -
From WBS element user fields, charactertics value are assigned to profitability segment through derivation rule
WBS element values settles to Profitability segmnet.
WBS element has system staus REL ACPT RESA SETC
System is giving dump while saving any changes in the project. can anybody tell what is root cause and solution for this issue?
Thanks,
SudhirRequest you to refer this note 199959. Take help of you CO cosultant.
Edited : Request you to check with your CO consultant as PSG has been deleted, take help fo ABAP as well. ( May be above note may not help you much, WIth help of ABAP and CO define problem and than seach with your message KE499 in Service market place ) That would be better approach.
With Regards
Nitin P.
Edited by: Nitin Patoliya on Mar 10, 2010 5:02 PM -
Service Desk in Solutiion Manager 4.0
Hello,
I have problem with configuring Service Desk in Solman 4.0.
I have applied instructions from:
/people/federico.babelis2/blog/2006/04/14/service-desk-configuration-guide-for-dummies
and also done several things described on SDN in other topics connected with solman service desk:
Defined Service Desk Destination in the Solution Manager
IBase components are installed
Business partners are created
RFC connections are defined
PROBLEM:
When I want to create message form satellite system (it's SRM) I have following error message:
"Error in local message system; message 008000000140 incomplete"
Please help me
Kind Regards,
JarekHi there Jarek,
I am having now exactly the same problem; i didnt know i could find the messages in solman with DNOTIF transaction.
I could before create support messages from my satellite system, by using RFC BACK connection as log on screen, so the user was able to log on and the messages was succesfully created. Now I am trying to use this RFC connection as not log on screen, with an automatically generated user (with the RFC wizard from SMSY transaction in solman), and im getting same error as you.
I dont know if these are related, but if my explanation can help ypu, or someboday else who knows can help us please
Thanks a lot in advance
regards
katia. -
How to create report using Procedure.
Hi All,
I want to create report in apex.But i do not have sql code.I have one procedure.Is it possible to create report using this procedure in apex.
CREATE OR REPLACE PROCEDURE headcsv_prc2
AS
CURSOR cr_header
IS
SELECT ood.organization_code, fm.formula_no AS "FORMULA_NAME",
fm.formula_vers AS "FORMULA_VERSION",
fm.formula_desc1 AS "FORMULA_DESC",
DECODE (fm.formula_status,
100, 'New',
400, 'Approve for Laboratory Use',
700, 'Approve for General',
800, 'On Hold',
900, 'Frozen',
1000, 'Obsolete/Archived'
) AS "FORMULA_STATUS",
DECODE (fd.line_type, '1', msib.segment1) product,
DECODE (fd.line_type, '-1', msib.segment1) ingrediant,
DECODE (fd.line_type, '2', msib.segment1) AS "BY_PRODUCT",
DECODE (by_product_type,
'W', 'Waste',
'R', 'Rework',
'Y', 'Yield',
'S', 'Sample',
NULL
) AS "BY_PRODUCT_TYPE"
FROM org_organization_definitions ood,
fm_form_mst fm,
fm_matl_dtl fd,
mtl_system_items_b msib
WHERE ood.organization_id = fm.owner_organization_id
AND fm.owner_organization_id = msib.organization_id
AND msib.organization_id = fd.organization_id
AND fd.organization_id = ood.organization_id
AND fm.formula_id = fd.formula_id
AND msib.inventory_item_id = fd.inventory_item_id
-- and fm.FORMULA_NO like'%TEA%'
AND fd.line_type IN ('1', '2', '-1')
GROUP BY ood.organization_code,
fm.formula_no,
fm.formula_vers,
fm.formula_desc1,
fm.formula_status,
fd.line_type,
msib.segment1,
by_product_type
ORDER BY fm.formula_no, fm.formula_vers;
BEGIN
DBMS_OUTPUT.put_line ( INITCAP ('ORGANIZATION CODE')
|| ','
|| INITCAP ('FORMULA NAME')
|| ','
|| INITCAP ('FORMULA VERSION')
|| ','
|| INITCAP ('FORMULA DESC')
|| ','
|| INITCAP ('FORMULA STATUS')
|| ','
|| INITCAP ('PRODUCT')
|| ','
|| INITCAP ('INGREDIANT')
|| ','
|| INITCAP ('BY PRODUCT')
|| ','
|| INITCAP ('BY PRODUCT TYPE')
FOR ch IN cr_header
LOOP
DBMS_OUTPUT.put_line ( ch.organization_code
|| ','
|| ch.formula_name
|| ','
|| ch.formula_version
|| ','
|| '"'
|| ch.formula_desc
|| '"'
|| ','
|| ch.formula_status
|| ','
|| ch.product
|| ','
|| ch.ingrediant
|| ','
|| ch.by_product
|| ','
|| ch.by_product_type
END LOOP;
EXCEPTION
WHEN OTHERS
THEN
DBMS_OUTPUT.put_line ('Error No: ' || SQLCODE || 'Error Msg: '
|| SQLERRM
END;
EXEC HeadCSV_Prc2
Thanks,
RaghuRaghuVarma wrote:
I created one report using sql code.(Ex: select * from emp).
But my higher authorities want that for security purpose They will change the code into java.
What "higher authorities"? What "security purpose"?
In this process they changed my code as a procedure.Finally they give that java code.they tell to me please fix in apex.
Do these "higher authorities" know anything about APEX? What does the Java code actually do? Have you asked them how their approach is to be integrated into APEX?
There is no reason why a properly written Java stored program cannot be used in APEX, provided that whatever it is doing makes sense in an APEX/web context, and isn't some nonsense like using DBMS_OUTPUT to generate a CSV.
I tried so many ways.But it is not fixed.Different Different errors will occurs.
Tried what? Demonstrate what you have tried, preferably using examples on apex.oracle.com.
How to solve this.
How to solve what? No clearly defined problem or requirement has been identified.
Describe the the problem/requirement (not your attempted solutions) in detail.
How to ask questions
Re: 2. How do I ask a question on the forums?
Include as much relevant information with your question as possible, starting with:
APEX version
DB version, edition and host OS
Web server architecture (EPG, OHS or APEX listener), platform, and host OS
Browser(s)/version(s) used
Theme
Templates
Region type(s) -
Report Generation: linebreak text in Word table row
Hello everybody.
Im trying to add some pretty tables to my Word report created with the Report Generation Toolkit.
I build my 2d string array with the table data and that works fine. But if I add a text to the array cell that has a linebreak constant it breaks the table. I.e my strings is not in the right place and some are missing in the table if linebreaks exists in the strings in the 2d string array that I feed to the 'Word Easy Table' VI. Se my lw 7.1 example below.
Any one have an ide how to solve this?
Attachments:
WordTable-LinebreakProblem.vi 82 KBPaul,
You last response got me think about the complex nested grouping of my for loops that are surrounding and embedded in my table(s). I analyzed my groupings and found that two of my levels had similiar values. When I moved those groupings outside my table, the 3 TOC entries FINALLY appeared !!! Newbie error!!! Anyway, the only problem left to resolve is the page number is not generating with the TOC entries (Getting Bookmark Not Defined Problem). I am wondering if this is a context problem ...or still part of a looping problem. I also can't seem to get the table headers to replicate on page breaks in RTF mode. They do work in PDF generation mode. It is sort of difficult to pass info because I nature of the info I am working with. Thanks for your time and patience. I have learned alot just trying to get this complex template to work.
Thanks,
Tom -
Can't set up share point for external drive on Xserve
I have an iomega 2TB drive connected to an Xserve. I can not seem to access the ext. drive from a client machine. I've been able to do this in the past, now it doesn't show up as one of the mountable drives when I connect to server.
I CAN see it if I remote in to the sever. On the server desktop, the ext. drive is mounted. I can access it there, see folders inside and everything. However, if I look in the Server app, from a client machine, the ext. drive shows up in the list of volumes, but the disk space bar is all gray (no green, yellow or red) as if it's not readable. I know this is kinda hard to describe, but the bottom line is that I can't access my ext. drive that is attached to the Xserve.Alex has hit all the right notes in his response and the one that I'd agree with would be the planning. It's not uncommon to hear stories of firms putting SharePoint in, before they get around to thinking what to do with it. It is a collaborative
product that can provide answers to defined problems.
On the SharePoint workspace issue, my personal thought would be give it a miss. It doesn't have a 2013 version and it'll be pointless giving this to your user base, only to have to remove it depending on what your settled SP plans might be.
Steven Andrews
SharePoint Business Analyst: LiveNation Entertainment
Blog: baron72.wordpress.com
Twitter: Follow @backpackerd00d
My Wiki Articles:
CodePlex Corner Series
Please remember to mark your question as "answered" if this solves (or helps) your problem. -
Oracle Performance tunning genral question
Hi,
Below is the list of Areas of Oracle db for which tunning activities are done. You are invited to comment to it weather this is complete list or need some addition or deletion. As I'm learning PT for Oracle now a days, therefore I want to expand my knowledge by sharing what I'm learning and what I need to learn.
So comment with Open hearts on it. Espically from experts and Gurus.
Here is the List
1-Planning for Performance, include Storage consideration( Weather it is SAN, NAS, DAS), Network planning and host OS planning with proper configuration for running Oracle.
2-Database desining (Not under-Normalized and not Over-Normalized with proper usage of Indexes, views and Stored Procedures)
3- Instance tunning (Memory structure + B.g Processes)
4- Session tunning.
5- Segment Space tunning.
6- SQL tunning.
This is what uptill what I've learned. If it needs addition kindly tell me what are these. Please also provide me links(good and precise one) for PT tutorials on web.Also note that I'm discussing this w.r.t Single instance non-rac db.
Looking for Good sugessions
Regards,
AbbasiHello,
This is the oracle course contents:
Contents
Preface
1 Introduction
Course Objectives 1-2
Organization 1-3
Agenda 1-4
What Is Not Included 1-6
Who Tunes? 1-7
What Does the DBA Tune? 1-8
How to Tune 1-10
Tuning Methodology 1-11
Effective Tuning Goals 1-13
General Tuning Session 1-15
Summary 1-17
2 Basic Tuning Tools
Objectives 2-2
Performance Tuning Diagnostics 2-3
Performance Tuning Tools 2-4
Tuning Objectives 2-5
Top Wait Events 2-6
DB Time 2-7
CPU and Wait Time Tuning Dimensions 2-8
Time Model: Overview 2-9
Time Model Statistics Hierarchy 2-10
Time Model Example 2-12
Dynamic Performance Views 2-13
Dynamic Performance Views: Usage Examples 2-14
Dynamic Performance Views: Considerations 2-15
Statistic Levels 2-16
Statistics and Wait Events 2-18
System Statistic Classes 2-19
Displaying Statistics 2-20
Displaying SGA Statistics 2-22
Wait Events 2-23
Using the V$EVENT_NAME View 2-24
Wait Classes 2-25
Displaying Wait Event Statistics 2-26
Oracle Internal & Oracle Academy Use Only
iv
Commonly Observed Wait Events 2-28
Using the V$SESSION_WAIT View 2-29
Precision of System Statistics 2-31
Using Features of the Packs 2-32
Accessing the Database Home Page 2-34
Enterprise Manager Performance Pages 2-35
Viewing the Alert Log 2-37
Using Alert Log Information as an Aid in Tuning 2-38
User Trace Files 2-40
Background Processes Trace Files 2-41
Summary 2-42
Practice 2 Overview: Using Basic Tools 2-43
3 Using Automatic Workload Repository
Objectives 3-2
Automatic Workload Repository: Overview 3-3
Automatic Workload Repository Data 3-4
Workload Repository 3-5
Database Control and AWR 3-6
AWR Snapshot Purging Policy 3-7
AWR Snapshot Settings 3-8
Manual AWR Snapshots 3-9
Managing Snapshots with PL/SQL 3-10
Generating AWR Reports in EM 3-11
Generating AWR Reports in SQL*Plus 3-12
Reading the AWR Report 3-13
Snapshots and Periods Comparisons 3-14
Compare Periods: Benefits 3-15
Compare Periods: Results 3-16
Compare Periods: Report 3-17
Compare Periods: Load Profile 3-18
Compare Periods: Top Events 3-19
Summary 3-20
Practice 3 Overview: Using AWR-Based Tools 3-21
4 Defining Problems
Objectives 4-2
Defining the Problem 4-3
Limit the Scope 4-4
Setting the Priority 4-5
Top Wait Events 4-6
Oracle Internal & Oracle Academy Use Only
v
Setting the Priority: Example 4-7
Top SQL Reports 4-8
Common Tuning Problems 4-9
Tuning Life Cycle Phases 4-11
Tuning During the Life Cycle 4-12
Application Design and Development 4-13
Testing: Database Configuration 4-14
Deployment 4-15
Production 4-16
Migration, Upgrade, and Environment Changes 4-17
ADDM Tuning Session 4-18
Performance Versus Business Requirements 4-19
Performance Tuning Resources 4-20
Filing a Performance Service Request 4-21
RDA Report 4-22
Monitoring and Tuning Tool: Overview 4-23
Summary 4-25
Practice 4 Overview: Identifying the Problem 4-26
5 Using Metrics and Alerts
Objectives 5-2
Metrics, Alerts, and Baselines 5-3
Limitation of Base Statistics 5-4
Typical Delta Tools 5-5
Oracle Database 11g Solution: Metrics 5-6
Benefits of Metrics 5-7
Viewing Metric History Information 5-8
Using EM to View Metric Details 5-9
Statistic Histograms 5-10
Histogram Views 5-11
Server-Generated Alerts 5-12
Database Control Usage Model 5-13
Setting Thresholds 5-14
Creating and Testing an Alert 5-15
Metric and Alert Views 5-16
View User-Defined SQL Metrics 5-17
Create User-Defined SQL Metrics 5-18
View User-Defined Host Metrics 5-19
Create User-Defined Host Metrics 5-20
Summary 5-21
Practice Overview 5: Working with Metrics 5-22
Oracle Internal & Oracle Academy Use Only
vi
6 Baselines
Objectives 6-2
Comparative Performance Analysis with AWR Baselines 6-3
Automatic Workload Repository Baselines 6-4
Moving Window Baseline 6-5
Baselines in Performance Page Settings 6-6
Baseline Templates 6-7
AWR Baselines 6-8
Creating AWR Baselines 6-9
Single AWR Baseline 6-10
Creating a Repeating Baseline Template 6-11
Managing Baselines with PL/SQL 6-12
Generating a Baseline Template for a Single Time Period 6-13
Creating a Repeating Baseline Template 6-14
Baseline Views 6-15
Performance Monitoring and Baselines 6-17
Defining Alert Thresholds Using a Static Baseline 6-19
Using EM to Quickly Configure Adaptive Thresholds 6-20
Changing Adaptive Threshold Settings 6-22
Summary 6-23
Practice 6: Overview Using AWR Baselines 6-24
7 Using AWR-Based Tools
Objectives 7-2
Automatic Maintenance Tasks 7-3
Maintenance Windows 7-4
Default Maintenance Plan 7-5
Automated Maintenance Task Priorities 7-6
Tuning Automatic Maintenance Tasks 7-7
ADDM Performance Monitoring 7-8
ADDM and Database Time 7-9
DBTime-Graph and ADDM Methodology 7-10
Top Performance Issues Detected 7-12
Database Control and ADDM Findings 7-13
ADDM Analysis Results 7-14
ADDM Recommendations 7-15
Database Control and ADDM Task 7-16
Changing ADDM Attributes 7-17
Retrieving ADDM Reports by Using SQL 7-18
Active Session History: Overview 7-19
Active Session History: Mechanics 7-20
Oracle Internal & Oracle Academy Use Only
vii
ASH Sampling: Example 7-21
Accessing ASH Data 7-22
Dump ASH to File 7-23
Analyzing the ASH Data 7-24
Generating ASH Reports 7-25
ASH Report Script 7-26
ASH Report: General Section 7-27
ASH Report Structure 7-28
ASH Report: Activity Over Time 7-29
Summary 7-30
Practice 7 Overview: Using AWR-Based Tools 7-31
8 Monitoring an Application
Objectives 8-2
What Is a Service? 8-3
Service Attributes 8-4
Service Types 8-5
Creating Services 8-6
Managing Services in a Single-Instance Environment 8-7
Everything Switches to Services 8-8
Using Services with Client Applications 8-9
Using Services with the Resource Manager 8-10
Services and Resource Manager with EM 8-11
Services and the Resource Manager: Example 8-12
Using Services with the Scheduler 8-13
Services and the Scheduler with EM 8-14
Services and the Scheduler: Example 8-16
Using Services with Parallel Operations 8-17
Using Services with Metric Thresholds 8-18
Changing Service Thresholds by Using EM 8-19
Services and Metric Thresholds: Example 8-20
Service Aggregation and Tracing 8-21
Top Services Performance Page 8-22
Service Aggregation Configuration 8-23
Service Aggregation: Example 8-24
Client Identifier Aggregation and Tracing 8-25
trcsess Utility 8-26
Service Performance Views 8-27
Summary 8-29
Practice 8 Overview: Using Services 8-30
Oracle Internal & Oracle Academy Use Only
viii
9 Identifying Problem SQL Statements
Objectives 9-2
SQL Statement Processing Phases 9-3
Parse Phase 9-4
SQL Storage 9-5
Cursor Usage and Parsing 9-6
SQL Statement Processing Phases: Bind 9-8
SQL Statement Processing Phases: Execute and Fetch 9-9
Processing a DML Statement 9-10
COMMIT Processing 9-12
Role of the Oracle Optimizer 9-13
Identifying Bad SQL 9-15
TOP SQL Reports 9-16
What Is an Execution Plan? 9-17
Methods for Viewing Execution Plans 9-18
Uses of Execution Plans 9-19
DBMS_XPLAN Package: Overview 9-20
EXPLAIN PLAN Command 9-22
EXPLAIN PLAN Command: Example 9-23
EXPLAIN PLAN Command: Output 9-24
Reading an Execution Plan 9-25
Using the V$SQL_PLAN View 9-26
V$SQL_PLAN Columns 9-27
Querying V$SQL_PLAN 9-28
V$SQL_PLAN_STATISTICS View 9-29
Querying the AWR 9-30
SQL*Plus AUTOTRACE 9-32
Using SQL*Plus AUTOTRACE 9-33
SQL*Plus AUTOTRACE: Statistics 9-34
SQL Trace Facility 9-35
How to Use the SQL Trace Facility 9-37
Initialization Parameters 9-38
Enabling SQL Trace 9-40
Disabling SQL Trace 9-41
Formatting Your Trace Files 9-42
TKPROF Command Options 9-43
Output of the TKPROF Command 9-45
TKPROF Output with No Index: Example 9-50
TKPROF Output with Index: Example 9-51
Generate an Optimizer Trace 9-52
Oracle Internal & Oracle Academy Use Only
ix
Summary 9-53
Practice Overview 9: Using Execution Plan Utilities 9-54
10 Influencing the Optimizer
Objectives 10-2
Functions of the Query Optimizer 10-3
Selectivity 10-5
Cardinality and Cost 10-6
Changing Optimizer Behavior 10-7
Using Hints 10-8
Optimizer Statistics 10-9
Extended Statistics 10-10
Controlling the Behavior of the Optimizer with Parameters 10-11
Enabling Query Optimizer Features 10-13
Influencing the Optimizer Approach 10-14
Optimizing SQL Statements 10-15
Access Paths 10-16
Choosing an Access Path 10-17
Full Table Scans 10-18
Row ID Scans 10-20
Index Operations 10-21
B*Tree Index Operations 10-22
Bitmap Indexes 10-23
Bitmap Index Access 10-24
Combining Bitmaps 10-25
Bitmap Operations 10-26
Join Operations 10-27
Join Methods 10-28
Nested Loop Joins 10-29
Hash Joins 10-31
Sort-Merge Joins 10-32
Join Performance 10-34
How the Query Optimizer Chooses Execution Plans for Joins 10-35
Sort Operations 10-37
Tuning Sort Performance 10-38
Reducing the Cost 10-39
Index Maintenance 10-40
Dropping Indexes 10-42
Creating Indexes 10-43
SQL Access Advisor 10-44
Table Maintenance for Performance 10-45
Oracle Internal & Oracle Academy Use Only
x
Table Reorganization Methods 10-46
Summary 10-47
Practice 10 Overview: Influencing the Optimizer 10-48
11 Using SQL Performance Analyzer
Objectives 11-2
Real Application Testing: Overview 11-3
Real Application Testing: Use Cases 11-4
SQL Performance Analyzer: Process 11-5
Capturing the SQL Workload 11-7
Creating a SQL Performance Analyzer Task 11-8
SQL Performance Analyzer: Tasks 11-9
Optimizer Upgrade Simulation 11-10
SQL Performance Analyzer Task Page 11-11
Comparison Report 11-12
Comparison Report SQL Detail 11-13
Tuning Regressing Statements 11-14
Preventing Regressions 11-16
Parameter Change Analysis 11-17
Guided Workflow Analysis 11-18
SQL Performance Analyzer: PL/SQL Example 11-19
SQL Performance Analyzer: Data Dictionary Views 11-21
Summary 11-22
Practice 11: Overview 11-23
12 SQL Performance Management
Objectives 12-2
Maintaining SQL Performance 12-3
Maintaining Optimizer Statistics 12-4
Automated Maintenance Tasks 12-5
Statistic Gathering Options 12-6
Setting Statistic Preferences 12-7
Restore Statistics 12-9
Deferred Statistics Publishing: Overview 12-10
Deferred Statistics Publishing: Example 12-12
Automatic SQL Tuning: Overview 12-13
SQL Statement Profiling 12-14
Plan Tuning Flow and SQL Profile Creation 12-15
SQL Tuning Loop 12-16
Using SQL Profiles 12-17
SQL Tuning Advisor: Overview 12-18
Oracle Internal & Oracle Academy Use Only
xi
Using the SQL Tuning Advisor 12-19
SQL Tuning Advisor Options 12-20
SQL Tuning Advisor Recommendations 12-21
Using the SQL Tuning Advisor: Example 12-22
Using the SQL Access Advisor 12-23
View Recommendations 12-25
View Recommendation Details 12-26
SQL Plan Management: Overview 12-27
SQL Plan Baseline: Architecture 12-28
Loading SQL Plan Baselines 12-30
Evolving SQL Plan Baselines 12-31
Important Baseline SQL Plan Attributes 12-32
SQL Plan Selection 12-34
Possible SQL Plan Manageability Scenarios 12-36
SQL Performance Analyzer and SQL Plan Baseline Scenario 12-37
Loading a SQL Plan Baseline Automatically 12-38
Purging SQL Management Base Policy 12-39
Enterprise Manager and SQL Plan Baselines 12-40
Summary 12-41
Practice 12: Overview Using SQL Plan Management 12-42
13 Using Database Replay
Objectives 13-2
Using Database Replay 13-3
The Big Picture 13-4
System Architecture: Capture 13-5
System Architecture: Processing the Workload 13-7
System Architecture: Replay 13-8
Capture Considerations 13-9
Replay Considerations: Preparation 13-10
Replay Considerations 13-11
Replay Options 13-12
Replay Analysis 13-13
Database Replay Workflow in Enterprise Manager 13-15
Capturing Workload with Enterprise Manager 13-16
Capture Wizard: Plan Environment 13-17
Capture Wizard: Options 13-18
Capture Wizard: Parameters 13-19
Viewing Capture Progress 13-20
Viewing Capture Report 13-21
Export Capture AWR Data 13-22
Oracle Internal & Oracle Academy Use Only
xii
Viewing Workload Capture History 13-23
Processing Captured Workload 13-24
Using the Preprocess Captured Workload Wizard 13-25
Using the Replay Workload Wizard 13-26
Replay Workload: Prerequisites 13-27
Replay Workload: Choose Initial Options 13-28
Replay Workload: Customize Options 13-29
Replay Workload: Prepare Replay Clients 13-30
Replay Workload: Client Connections 13-31
Replay Workload: Replay Started 13-32
Viewing Workload Replay Progress 13-33
Viewing Workload Replay Statistics 13-34
Packages and Procedures 13-36
Data Dictionary Views: Database Replay 13-37
Database Replay: PL/SQL Example 13-38
Calibrating Replay Clients 13-40
Summary 13-41
Practice 13: Overview 13-42
14 Tuning the Shared Pool
Objectives 14-2
Shared Pool Architecture 14-3
Shared Pool Operation 14-4
The Library Cache 14-5
Latch and Mutex 14-7
Latch and Mutex: Views and Statistics 14-9
Diagnostic Tools for Tuning the Shared Pool 14-11
AWR/Statspack Indicators 14-13
Load Profile 14-14
Instance Efficiencies 14-15
Top Waits 14-16
Time Model 14-17
Library Cache Activity 14-19
Avoid Hard Parses 14-20
Are Cursors Being Shared? 14-21
Sharing Cursors 14-23
Adaptive Cursor Sharing: Example 14-25
Adaptive Cursor Sharing Views 14-27
Interacting with Adaptive Cursor Sharing 14-28
Avoiding Soft Parses 14-29
Sizing the Shared Pool 14-30
Oracle Internal & Oracle Academy Use Only
xiii
Shared Pool Advisory 14-31
Shared Pool Advisor 14-33
Avoiding Fragmentation 14-34
Large Memory Requirements 14-35
Tuning the Shared Pool Reserved Space 14-37
Keeping Large Objects 14-39
Data Dictionary Cache 14-41
Dictionary Cache Misses 14-42
SQL Query Result Cache: Overview 14-43
Managing the SQL Query Result Cache 14-44
Using the RESULT_CACHE Hint 14-46
Using the DBMS_RESULT_CACHE Package 14-47
Viewing SQL Result Cache Dictionary Information 14-48
SQL Query Result Cache: Considerations 14-49
UGA and Oracle Shared Server 14-50
Large Pool 14-51
Tuning the Large Pool 14-52
Summary 14-53
Practice Overview 14: Tuning the Shared Pool 14-54
15 Tuning the Buffer Cache
Objectives 15-2
Oracle Database Architecture 15-3
Buffer Cache: Highlights 15-4
Database Buffers 15-5
Buffer Hash Table for Lookups 15-6
Working Sets 15-7
Tuning Goals and Techniques 15-9
Symptoms 15-11
Cache Buffer Chains Latch Contention 15-12
Finding Hot Segments 15-13
Buffer Busy Waits 15-14
Calculating the Buffer Cache Hit Ratio 15-15
Buffer Cache Hit Ratio Is Not Everything 15-16
Interpreting Buffer Cache Hit Ratio 15-17
Read Waits 15-19
Free Buffer Waits 15-21
Solutions 15-22
Sizing the Buffer Cache 15-23
Buffer Cache Size Parameters 15-24
Dynamic Buffer Cache Advisory Parameter 15-25
Oracle Internal & Oracle Academy Use Only
xiv
Buffer Cache Advisory View 15-26
Using the V$DB_CACHE_ADVICE View 15-27
Using the Buffer Cache Advisory with EM 15-28
Caching Tables 15-29
Multiple Buffer Pools 15-30
Enabling Multiple Buffer Pools 15-32
Calculating the Hit Ratio for Multiple Pools 15-33
Multiple Block Sizes 15-35
Multiple Database Writers 15-36
Multiple I/O Slaves 15-37
Use Multiple Writers or I/O Slaves 15-38
Private Pool for I/O Intensive Operations 15-39
Automatically Tuned Multiblock Reads 15-40
Flushing the Buffer Cache (for Testing Only) 15-41
Summary 15-42
Practice 15: Overview Tuning the Buffer Cache 15-43
16 Tuning PGA and Temporary Space
Objectives 16-2
SQL Memory Usage 16-3
Performance Impact 16-4
Automatic PGA Memory 16-5
SQL Memory Manager 16-6
Configuring Automatic PGA Memory 16-8
Setting PGA_AGGREGATE_TARGET Initially 16-9
Monitoring SQL Memory Usage 16-10
Monitoring SQL Memory Usage: Examples 16-12
Tuning SQL Memory Usage 16-13
PGA Target Advice Statistics 16-14
PGA Target Advice Histograms 16-15
Automatic PGA and Enterprise Manager 16-16
Automatic PGA and AWR Reports 16-17
Temporary Tablespace Management: Overview 16-18
Temporary Tablespace: Best Practice 16-19
Configuring Temporary Tablespace 16-20
Temporary Tablespace Group: Overview 16-22
Temporary Tablespace Group: Benefits 16-23
Creating Temporary Tablespace Groups 16-24
Maintaining Temporary Tablespace Groups 16-25
View Tablespace Groups 16-26
Monitoring Temporary Tablespace 16-27
Oracle Internal & Oracle Academy Use Only
xv
Temporary Tablespace Shrink 16-28
Tablespace Option for Creating Temporary Table 16-29
Summary 16-30
Practice Overview 16: Tuning PGA Memory 16-31
17 Automatic Memory Management
Objectives 17-2
Oracle Database Architecture 17-3
Dynamic SGA 17-4
Granule 17-5
Memory Advisories 17-6
Manually Adding Granules to Components 17-7
Increasing the Size of an SGA Component 17-8
Automatic Shared Memory Management: Overview 17-9
SGA Sizing Parameters: Overview 17-10
Dynamic SGA Transfer Modes 17-11
Memory Broker Architecture 17-12
Manually Resizing Dynamic SGA Parameters 17-13
Behavior of Auto-Tuned SGA Parameters 17-14
Behavior of Manually Tuned SGA Parameters 17-15
Using the V$PARAMETER View 17-16
Resizing SGA_TARGET 17-17
Disabling Automatic Shared Memory Management 17-18
Configuring ASMM 17-19
SGA Advisor 17-20
Monitoring ASMM 17-21
Automatic Memory Management: Overview 17-22
Oracle Database Memory Parameters 17-24
Automatic Memory Parameter Dependency 17-25
Enabling Automatic Memory Management 17-26
Monitoring Automatic Memory Management 17-27
DBCA and Automatic Memory Management 17-29
Summary 17-30
Practice 17: Overview Using Automatic Memory Tuning 17-31
Oracle Internal & Oracle Academy Use Only
xvi
18 Tuning Segment Space Usage
Objectives 18-2
Space Management 18-3
Extent Management 18-4
Locally Managed Extents 18-5
Large Extents: Considerations 18-6
How Table Data Is Stored 18-8
Anatomy of a Database Block 18-9
Minimize Block Visits 18-10
The DB_BLOCK_SIZE Parameter 18-11
Small Block Size: Considerations 18-12
Large Block Size: Considerations 18-13
Block Allocation 18-14
Free Lists 18-15
Block Space Management 18-16
Block Space Management with Free Lists 18-17
Automatic Segment Space Management 18-19
Automatic Segment Space Management at Work 18-20
Block Space Management with ASSM 18-22
Creating an Automatic Segment Space Management Segment 18-23
Migration and Chaining 18-24
Guidelines for PCTFREE and PCTUSED 18-26
Detecting Migration and Chaining 18-27
Selecting Migrated Rows 18-28
Eliminating Migrated Rows 18-29
Shrinking Segments: Overview 18-31
Shrinking Segments: Considerations 18-32
Shrinking Segments by Using SQL 18-33
Segment Shrink: Basic Execution 18-34
Segment Shrink: Execution Considerations 18-35
Using EM to Shrink Segments 18-36
Table Compression: Overview 18-37
Table Compression Concepts 18-38
Using Table Compression 18-39
Summary 18-40
19 Tuning I/O
Objectives 19-2
I/O Architecture 19-3
File System Characteristics 19-4
I/O Modes 19-5
Oracle Internal & Oracle Academy Use Only
xvii
Direct I/O 19-6
Bandwidth Versus Size 19-7
Important I/O Metrics for Oracle Databases 19-8
I/O Calibration and Enterprise Manager 19-10
I/O Calibration and the PL/SQL Interface 19-11
I/O Statistics: Overview 19-13
I/O Statistics and Enterprise Manager 19-14
Stripe and Mirror Everything 19-16
Using RAID 19-17
RAID Cost Versus Benefits 19-18
Should I Use RAID 1 or RAID 5? 19-20
Diagnostics 19-21
Database I/O Tuning 19-22
What Is Automatic Storage Management? 19-23
Tuning ASM 19-24
How Many Disk Groups per Database 19-25
Which RAID Configuration for Best Availability? 19-26
ASM Mirroring Guidelines 19-27
ASM Striping Granularity 19-28
What Type of Striping Works Best? 19-29
ASM Striping Only 19-30
Hardware RAID Striped LUNs 19-31
ASM Guidelines 19-32
ASM Instance Initialization Parameters 19-33
Dynamic Performance Views 19-34
Monitoring Long-Running Operations by Using V$ASM_OPERATION 19-36
ASM Instance Performance Diagnostics 19-37
ASM Performance Page 19-38
Database Instance Parameter Changes 19-39
ASM Scalability 19-40
Summary 19-41
20 Performance Tuning Summary
Objectives 20-2
Necessary Initialization Parameters with Little Performance Impact 20-3
Important Initialization Parameters with Performance Impact 20-4
Sizing Memory Initially 20-6
Database High Availability: Best Practices 20-7
Undo Tablespace: Best Practices 20-8
Temporary Tablespace: Best Practices 20-9
General Tablespace: Best Practices 20-11
Internal Fragmentation Considerations 20-12
Oracle Internal & Oracle Academy Use Only
xviii
Block Size: Advantages and Disadvantages 20-13
Automatic Checkpoint Tuning 20-14
Sizing the Redo Log Buffer 20-15
Sizing Redo Log Files 20-16
Increasing the Performance of Archiving 20-17
Automatic Statistics Gathering 20-19
Automatic Statistics Collection: Considerations 20-20
Commonly Observed Wait Events 20-21
Additional Statistics 20-22
Top 10 Mistakes Found in Customer Systems 20-23
Summary 20-25
Appendix A: Practices and Solutions
Appendix B: Using Statspack
Index -
I have cells that are formatted as numbers to 2 decimal places which hold the result of a simple formula (e.g. =C4/D4) that divides a distance by a duration (to calculate km/h). An example value in the result cell is 28.02.
If I change the formula (e.g. =C4/D4 & " km/h") to concatenate some text to the result of the formula then Numbers ignores the decimal place setting for the cell and displays the maximum number of decimal places. For example, I was expecting to see "28.02 km/h" but instead Numbers displays "28.0155642023346 km/h".
Following the same process in Excel works as I'd expect and the result of the formula is displayed as "28.02 km/h".
Any ideas? Is this is a bug in Numbers?It's really simple.
When you concatenate a number to a piece of text, the number format no longer apply.
Use a formula really asking for what you want, like
=ROUND(C4/D4,2)&" km/h"
and you will get what you want !
What you got is an example of the perfect result to a wrongly defined problem.
Yvan KOENIG (VALLAURIS, France) jeudi 8 juillet 2010 18:19:04 -
Dear all,
Anybody having idea on.......Solution data base(Customer Service)
What do you mean ,,,Symptom/Solution...
I gone through Help.sap...apartfrom that is thr any doc or Just explain me In General terms ,,if possible with Example......
Thanks in Advance
Regards
Luckky.Hi,
The Solution Database is a repository of information which is stored as problems and solutions, and is indexed for immediate retrieval. For the applications that use the Solution Database as a knowledge base, see Integration below.
Knowledge administrators use the Solution Database to define problems and solutions using, for example, free-text descriptions in several languages and customized attributes. They can structure multiple relationships between problems and solutions, and navigate easily between them.
The Solution Database offers a basic interface for knowledge administrators (but also agents, field engineers, and other users) to search for problems and solutions.
[symtom-solution|http://help.sap.com/saphelp_sm32/helpdata/en/33/c7f5414e2fc517e10000000a155106/content.htm]
regards
sadhu kishore -
Setup of FAQs and solution search in ICSS webshop
Dear SAP SDN team
We are currently using SAP CRM 7.0 EHp1.
As per SAP standard best practise, we have configured the ICSS scenarios and setup the FAQs , solution search and live web collaboration.
We are able to login the ICSS B2B and B2C webshops but when we choose FAQs and solution search we do not see any results .. The categories I created for FAQs are not available in the icss and the solution search does not get any results. All XCM settings seem to be fine .
The CRM solution is correctly connected to the TREX system , but not sure where things are going wrong
Could you please help .?
Regards
DineshHi Dinesh,
The following are the pre-requisites to search the result.
1). You have to configure the necessary settings for SAF.
Spro - CRM - Enterprises Intelligence - SAF
2). You have defined the problems and solutions.
Easy Acccess - Service - Enterprises Intelligence - Define Problems & Solutions
3).You have maintained FAQ in the backend for a particular product.
Easy Acccess - Service - Enterprises Intelligence - Maintain FAQ
5). RFC connections has been cheked with the Trex.
SM59
4). You should compile the same .
BSP_ Wd_cmpwb Comp: crmcmp_safadm - Test
After all these steps the data will reflect in the search.
Hope this will clear your issue!
regards,
Sarangamath
Maybe you are looking for
-
More details- i Burned the ISO to a DVD and installed it like that, then after the installation i installed all the latest drivers that i downloaded before the HDD partition. the windows partion is 50 GB which seems subsantial as i will only be using
-
The WebServices Tab to my SOA OC4J in EM(10.1.3.5) Gets Error
When I click on the "Web Services" tab for my SOA OC4J in EM (SOA Suite 10.1.3.5), I get the following (includes additional trace info): illegal module type passed to WSHelper.getUniqueRowKey() Hide Additional Trace Information java.lang.IllegalArgum
-
WS Security Header over WSM ServerAgent
Hello! I've got a OWSM ServerAgent in front of my webservice. This agent does the authentication and authorization, but the webservice behind needs the user. The WS should get the user out of the principle, but with the agent in front there is no pri
-
Comparison between 3750 and 3750-metro
hi folks, is there any links which will provide me on the comparison between 3750 and 3750-metro? for exapmple, isis is not support on 3750 but it support on 3750-metro. The product information from cisco site is insufficient in term of the main diff
-
HT5444 I am at 10.7.5 on a 2009 Macbook Pro. Why should I upgrade to Mountain Lion
I am at 10.7.5 on a 2009 Macbook Pro. Why should I upgrade to Mountain Lion?