Is it better to post a new topic if a problem recurs?

I just changed a topic from answered to not answered in the Safari forums because it recurred again. Should I have started a new topic? It has to do with Safari not connecting to the internet. Yesterday I fixed it so when it happened again, I tried the same solution, but it didn't work. So I changed the topic to not answered. then thought, maybe it was better to start a new one? Figured this was the forum to ask that question before starting over?
thank you.
Laverne's Mom

You're welcome!
I am starting to take serious notes as to what I am doing on Safari so that I can pinpoint (hopefully) when it happens. I do know that accurate information about when and what will help all of you help me figure out how to permanently fix it
That's the best thing you can do. You'd be surprised how few do and then try to come to the AD to seek help but don't remember key things that could correct the problem more quickly if at all.
I'm sure ~Bee will pop in over there to add help if she can.
good luck,
littleshoulders

Similar Messages

Kad: What is a forum, board, and category and how to post a new topic?

Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
In the Discussions Feedback board you'll see this quote:
If your question concerns a hardware or software technical issue, please do not post in this forum — instead, go to the Apple Discussions Homepage, select an appropriate product category and follow the links until you reach the correct forum for your post, then click the Post New Topic link.
It appears that many still miss this advice as they go ahead and ask in the Discussions feedback page how to post a new topic. This advice is as clear as can be, though some may not understand what the terms are in this quote. To clarify Apple Discussions is organized into the following elements:
Apple Discussions Homepage
- Categories of Topics
- - Individual _Topic Forums_
- - - Individual _Topic Threads_
When you enter a Category you will see _Topic Threads_ but no Post New Topic link. The reason for this is that all the threads in each forum are combined beneath the individual Forum links. If you wish to post a new topic in any specific Forum, you have to navigate to the Forum first to post a new topic in that Forum. Don't let the preponderance of views or responders make you think you need to post a "me too". In fact this makes it harder on the original poster to determine what is the cause of their problem. It is better to post your own topic, so you can get more focussed attention, and a wider audience who can help you. If you have a reply that might lead to a solution for the original poster, by all means reply. Otherwise you just contribute to the length of the thread, and don't really help in finding a solution.
An example of a Category: iMac
An example of a Forum: Using your iMac G5
Note also the header of the board says: "Category" or "Forum" to help guide you.
Be sure also to identify your Mac or operating system before posting in specific forums, as some Macs may look similar. If you need help, ask first.
Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

Hi there!
Well If what you did is you transfered the Pictures from one folder to another using your phone, the Root folder is the main folder so lets say you transfered it to the memory card the root folder is the memory card.
Hope tis' help!
"If you think this post is helpful, please click on the green button"

Why can't I post a new topic in the Leopard discussions.

The option is available in other Apple discussions, but for some reason it's not an option for me in the Leopard area.
I just want to ask a simple question about why Firefox is now launching every time I restart my computer, but don't want to do so in a discussion about Final Cut or iLife or any of the other forums where posting a new topic is an option because that would be bad etiquette. At the same time, I'm not given much of an option.
Message was edited by: dddnlb

Hi dddnlb!
"Why can't I post a new topic in the Leopard discussions."
The info posted below is also available in the Announcement How to Post a New Topic
If you have a Technical question about Apple Hardware, Programs, Services, Technology, Software, Applications, Products, etc, from this page Discussions - Forum Home, select an appropriate Category from one of the sixteen divisions.
For example, under Mac OS X Related Software, choose the Category Mac OS X v10.5 Leopard.
On the page that opens, select a Forum, such as Installation & Setup, or Using Mac OS X Leopard.
Most Category pages, have numerous Forums within them.
But some may have only one, two, or three.
For example, the Safari Category page, has three choices listed under Forum / Category:
Safari For Windows
Safari for Mac Support forum
Safari 4 (Beta).
And the Apple Remote Desktop Category, has only one Apple Remote Desktop Forum.
From a Category page, select an appropriate Forum to post in.
On Forum pages, there is an option to Post New Topic.
More info here How Is Discussions Content Organized?.
Edit: I have requested that a Host, relocate your Topic to a more appropriate Forum.
As it will be transferred, it is not necessary for you to repost elsewhere, at this time.
ali b

Can't post a new topic

I have been trying to post a new topic without success. First, under the discussions there is no such topic I want to place mine under. I then proceed to do a search under "clock" under which I can find a button to place my new topic.
Basically I want to place a topic about if someone know any software/hardware on "Biometric punch clock" for the Mac.

Hi Angel!
Here is some additional info.
If you have a question, or suggestion, about using Discussions, from this page Feedback about Discussions, click on Post New Topic.
If you have a Technical question about Apple Hardware, Programs, Services, Technology, Software, Applications, Products, etc, from this page Discussions - Forum Home, select an appropriate Category from one of the sixteen divisions.
For example, under Mac OS X Related Software, choose the Category Mac OS X v10.4 Tiger.
On the page that opens, select a Forum, such as Installation & Setup, or Using Mac OS X Tiger.
Most Category pages, have numerous Forums within them.
But some may have only one, two, or three.
For example the Safari Category page has four choices listed under Forum / Category, but only two of them, are Forums:
Safari For Windows
Safari for Mac Support forum.
And the Apple Remote Desktop Category, has only one Apple Remote Desktop Forum.
On Forum pages, there is an option to Post New Topic.
More info here How Is Discussions Content Organized.
It can be confusing, but explore the different areas, and you will acquire a better understanding of the hierarchy.
ali b

The "Roman" font is not being recognized in Firefox 4.0. As such, I cannot read any previously posted topics or post any new topics on websites using this font.

The "Roman" font is not being recognized in Firefox 4.0. As such, I cannot read any previously posted topics or post any new topics on websites using this font.

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

When posting, please post a new topic if you don't have an answer!

Occasionally you may be tempted to add your voice to a chorus of complaints. Unfortunately, if what you are here for is to get assistance for a problem which you can't find an answer for, trailing an existing thread with a second complaint, is usually considered bad form. It has been given the nickname of "threadjacking." Instead, when you don't have an answer, and are seeking an answer, start a new topic by clicking on the Discussions header links of the board below the big bold text "Apple Discussions" to locate the board most appropriate for your question. Once you have found the board appropriate for your question, above the posts on the upper left should be a "Post a New Topic" link. Use that link to create your own topic. If that link is not there, you have probably already entered another thread, and if that is the case, use the link Batch to Topic List link to return to where you can Post a New Topic.
Here are the advantages to not threadjacking:
1. You will get a much wider audience of possible experts to help you out.
2. The original poster of the thread will not get advice that does not pertain to their situation, and you won't get advice that doesn't pertain to your situation. You wouldn't want either you or the other person to get the wrong advice and try something which could make them get more in a hole.
3. The experienced users with this situation won't get confused who they are offering advice to and give the wrong advice to the wrong person.
Thank you!

You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(117937)

Why can't I post a new topic in the Safari discussion board?

When I go to the Safari discussion board, there is no Post New Topic button.
Why?

Hi Scot!
You are probably on the Safari Category page.
From there, you need to click the Safari Forum page.
On Forums there is an option to Post New Topic.
EDIT: Yep!
ali b

Not able to post a new topic to Discussions Safari Safari for Mac

Hi, I'm new to Apple Discussions, but not new to posting to forums.
Currently I'm not able to post to Discussions>Safari>Safari for Mac. I can login, view all post threads, create and save a draft, preview the draft, but cannot post the draft to Discussions>Safari>Safari for Mac.
However I am able to post to a different category; Discussions>Mac OS X v10.4 Tiger>Using Mac OS X Tiger. See posting "This is a test. Please do not reply to this post".
When I try to post to Discussions>Safari>Safari for Mac I get pushed to another web link and system message as follows;
http://discussions.info.apple.com/backsoon/discussionstempaway.html
We're sorry, Apple Discussions is temporarily unavailable. We'll be back soon.
Until then, please visit http://www.apple.com/support
Currently when I open the category Discussions>Safari>Safari for Mac, I see an error message that reads;
Error
An error in the system has occured. Please contact the system administrator if the problem persists.
I have searched for a link to "contact the system administrator", but cannot find it.
I get around the Safari for Mac category error message by clicking on 'next' and it then displays the current threads.
Any help would be greatly appreciated. This is a bonus issue I'd like to resolve asap, to get to my original issue with Safari 4.1 crashing.
Thanks to those who can help!

You're Welcome cuzindave!
That's odd. It was OK before but when I checked again it was down and now it's back.
Safari For Mac
"Is there really a system admin to contact?"
Posting here is the correct procedure.
ali b

New topic on old problem - MacBook Pro Late'08 + Vista x64 Freeze

Hi All,
I read many topics on freezes and have not found the solution. People are re-installing WiFi drivers and are solving problem with lags for audio.
I've Vista x64 SP1 installed + Bootcamp + multitouch drivers from Apple.
When I use Standard VGA drivers - system works well (not 1-2 hours, but as much as I need - up to 2 days uptime). But when I use ANY nVidia driver (modded or no) I could get freeze after 30 minutes or after 3 hours.
But I'm missing Aero + stand-by features.
So - had anybody found nVidia driver that is not crashing system?
As I understand WiFi driver is working well, because with standard video driver there are no crashes/freezes at all.

Download the latest official driver from NVidia and use an application called RIVATUNER to force a fixed performance level of "low-power 3D".
That keeps the NVidia driver from switching clock-rates and voltages dynamically and thus prevents three problems:
1. Constantly changing voltages and thus power-draw from the battery/PSU and mainboard components. This should help stability.
2. Audio dropouts (and likely other drivers and processes dropouts as well) due to extreme DPC spikes whenever clock-rates are switched.
3. Possible audio dropouts (and likely other drivers and processes dropouts as well) due to too low GPU memory clock-rates in 2D mode.
Just to clarify that, even when you are only working in 2D the NVidia drivers keeps switching performance-levels/clock-rates up and down according to what it thinks is necessary. Sometimes just opening a web-page with video content can lead to the GPU switching to performance-3D (maximum voltage and heat) just to have it clock down over several steps again (each time producing a huge DPC Latency spike).
The Microsoft Standard VGA Driver runs at constant clock-rates, thus it's less susceptible to stability and performance problems.
I am using a Latebook 2.8 Ghz with Vista 64 myself here. Can you give any hints on how to reproduce a freeze (like any specific load/software)?
Message was edited by: T1mur

Kichat: FAQ 4 When do I Post a New iChat Topic ?

Disclaimer: Apple does not necessarily endorse any suggestions, solutions, or third-party software products that may be mentioned in the topic below. Apple encourages you to first seek a solution at Apple Support. The following links are provided as is, with no guarantee of the effectiveness or reliability of the information. Apple does not guarantee that these links will be maintained or functional at any given time. Use the information below at your own discretion.
When do I Post a New iChat Topic ?
Applies to All Version of iChat
Welcome to the  Discussions
We realise you may be new to posting here in these Discussions. Please consider the following (Link to Terms and Conditions See item 2).
If your Post seems NOT to be an answer for the original postee. Please Don't Threadjack. See above link for explanation.
Pause for a moment and consider carefully if your reply belongs with an existing topic.
Is your issue the same as the Original Message ?
It's okay to post a "me too" and any relevant details you have. But if your issue is only similar, but different in some way, your reply may dilute the focus and divert the current effort in the thread (threadjack), so you should consider Adding a Discussion Topic about your issue, which will get more concentrated attention, and signify a trend in topic titles (if you use a similar subject title).
Note: The Reply links at the top right with preceding return arrow of the original message will result in a new reply to the original message. Consider that this may not be what you intended.
So, here's a Tip: Always use the reply button of a message (every reply in a thread has a Reply link) to relate your post to that message, and you'll always be in the proper position in the thread.
I suggest that you Post a New Topic (Here For iChat 3 or here for iChat 4) including information which would help better answer your question such as: Mac model and speed. Router and settings, Modem and settings, circmustances:
* Your computer's specs. Scroll to the bottom and fill in the boxes and Save.
* Your OS specs (As Above)
* Which Version of iChat.
* Your connection method.
* Details of your Uplink and Download speeds from here with some indication if this is near the figure your ISP says you should get.
* The ports you have set up on your Mac's Firewall (Tiger for iChat 3 or if ON in Leopard for iChat 4).
* The ports you have set up in your Router and Or Modem.
* Any error Messages you have seen and where that was. (See Note on Restrictions at bottom of this User's Tip)
* An indication of whether you have read the User Tips
And any additional info such as:
* Firewire cards and devices - powered and unpowered.
* What camera and type it is.
* The number of computers connected to the internet at your location.
* The number and type of devices (routers and modems) are in your set up.
* If you are using an SIP service like Voice over IP or Vonage.
Unless you have a solution for the original poster of a thread, it is not a good idea to hijack a thread with a new problem no matter how similar the problem is. You can reference to other threads by copying the web address into your post. But solutions given in a thread will not always pertain to you, and solutions to your problem won't always pertain to the initial poster if you attempt to hijack a thread. It is best to have individualized attention so the right advice is given to the right people. You can read through other threads and ask if something pertains to you, but please don't hijack the threads. It is worth noting that often most posters have not turned Off the Subscription feature so they will get an email of every subsequent reply.
Note:
Since OS 10.4.7 and iChat 3.1 Apple have included a Log feature that pops up on failed Audio or Video chats.
This Pop up can be expanded by using the Details Reveal triangle to see the content before you send it to Apple.
Copying and posting this Log can be useful.
However not all of it is and it should be restricted to the bits above the line that reads "Binary Images for iChat"
Old Logs are stored on your Computer in your Home Folder (Little House icon)/Library/Logs/iChatConnectionErrors.
Hope this helps.
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
This is the 3rd version of this tip. It was submitted on 9:50 PM, Friday; June 19, 2009 by Ralph Johns (UK).
Do you want to provide feedback on this User Contributed Tip or contribute your own? If you have achieved Level 2 status, visit the User Tips Library Contributions forum for more information.

Done Deal

Posting New Topics VERY unintuitive.

I want to post a simple question. I would think that posting a question would not require me having to search "how to post a question". It's VERY annoying that it's not obvious. When I click on a category there should be an obvious link on every page. Even the FAQ's and Help pages, while they make is sound simple, are misleading since a "Post a New Topic" link does NOT show up on every page. VERY, VERY frustrating. Less experienced users should not be made to feel like simpletons as these forums were initially designed for specifically for them. In this day and age it should not be that difficult to make things more intuitive.

I would think that posting a question would not require me having to search "how to post a question".
I think that's true.
I also think that your larger point about the shortfall of intuitiveness of the navigation of AD must be at least partly true. Arguably, evidence to that is in the fact that this Feedback forum is inundated with people posting technical questions.
On the other hand, there is a very clear notice at the top of this forum explicitly requesting that technical issues not be posted here. Links to the main page and instructions about how to go about choosing the appropriate forum in which to post technical questions also appear at the top of this forum. These admonitions and instructions are repeatedly overlooked and/or ignored, however, and this leads me to believe that even if explicit instructions about how to locate an appropriate forum in which to ask a question were added to the top of the main page at Apple Discussions, they would also be overlooked or ignored by at least some people.
One might argue (and they have) that in addition to the suggestion that "+If you need help using Discussions, check out the Help & Terms of Use link in the sidebar to the right+," these or similar instructions should be added to the top of the main page, at minimum, and at the top of the list of forums on the category pages as well, to assure that people who are inexperienced in using this kind of site will be steered in the right direction. Others (including Apple) might disagree, pointing out that the vast majority of users who have ended up on the main page of Apple Discussions know what discussion boards are, have navigated to Apple's Discussions purposefully, and can intuit that the lists of hardware and software items on the main page +might at least be a starting point+ in their search for an appropriate place to begin looking for the place to post their questions.
When I click on a category there should be an obvious link on every page.
Of course, there are obvious links on category pages, but these links are to individual forums. It's rather like going to a restaurant: When we are seated at a restaurant, we are handed menus. In this sense, the Apple Discussions main page can be likened to a restaurant menu. In a restaurant menu, items are divided into various groups; the better the restaurant, the greater the number of categories of food items that are listed on the menu. For example, my favorite restaurant here in New York is an Italian place on Thompson Street with a fair sized menu, divided into categories, including +Antipasti E Salumi+, Primi, Secondi and +Piatti Del Giorno+; there is also a separate menu containing the categories, Formaggi, Dolci, +Caffe E Te+, and another containing +Vino Dolce Al Biccchiere/Bottiglie+, +Vino Liquoroso+, +Grappa e Acquavite e Brandy+, Amaro, and Sambuca. For the purpose of our analogy, let's just focus on the dinner menu:
At the top of the list of categories on the dinner menu is +Antipasti E Salumi+, under which are listed Verdura which includes various small vegetable dishes; Carne, which includes various small meat plates; Insalate, under which various salads are listed, and Pesce, under which are listed various small fish plates. A lot to choose from! How do we decide?
Well, we know it's not enough to tell our server that we want an antipasto (just as it's not enough to tell Apple Discussions' server that we have a question about our Apple product). We need to tell them which antipasto we want. There again, it's not enough to tell our server that we'd like a verdura (as it is not enough to click on the Mac OS X 10.5 Leopard link on the main page here); we need to be specific about which verdura we want (just like we need to choose a specific aspect of Mac OS X 10.5 Leopard about which to post a question) in order to be rewarded, which, in a restaurant, means we are able to enjoy our tasty vegetable plate, and, here in Apple Discussions, that we are able to find a 'Post a new topic' link.
In the end, as I have learned to navigate restaurant menus, I, and most users, have been able to intuit how to navigate the menus here at Apple Discussions without ever having read the Help pages. You can, too!
Good luck!

New Topic Posting

Posting a new topic could be a lot easier. IF there is no category in which to post your topic then you must choose one that will allow at least posting. Then you get questions as to "why are you posting here?" So then you have to search and search until you find a category CLOSE to what you are asking or at least arbitraily ( spelling?) pick a category just to get out a post. At least make the posting easier by putting the new topic button at the beginning of the discussions page?

Hello Jan,
I don't understand, if you are requesting a reorganization of Discussions, posting a Tip, or asking for directions to navigate this site, but here is some information.
If you have a question, or suggestion, about using Discussions, from this page Feedback about Discussions, click on Post New Topic. As you have done.
If you have a Technical question about Apple Hardware, Programs, Services, Technology, Software, Applications, Products, etc, from this page Discussions - Forum Home, select an appropriate Category from one of the sixteen divisions.
For example, under Mac OS X Related Software, choose the Category Mac OS X v10.4 Tiger.
On the page that opens, select a Forum, such as Installation & Setup, or Using Mac OS X Tiger.
Most Category pages, have numerous Forums within them.
But some may have only one, two, or three.
For example the Safari Category page has five choices listed under Forum / Category, but only three of them, are Forums:
Safari 3 Public Beta for Windows
Safari 3 Public Beta for Mac
Safari for Mac Support forum.
And the Apple Remote Desktop Category, has only one Apple Remote Desktop Forum.
On Forum pages, there is an option to Post New Topic.
Click here for all iPod Forums.
Click here for all iTunes Forums.
More info here How Is Discussions Content Organized.
It can be confusing, but explore the different areas, and you will acquire a better understanding of the hierarchy.
ali b

"Post new Topic" button only works once

Having posted once into the feedback forums, the link no longer does anything. Had to restart the app to post this!

So... you don't see the "Post a new topic" button?
Cheers – Marc.

A quick way to post a new message/topic

I am not even sure how I finally got to this point. So, how does one QUICKLY post a new topic in this forum without a lot of searching about???

Hi
You are right about this one. I am trying to ask a question ..but I am having trouble trying to locate the "New Topic" lead.
RP

Posting new topics

Other than here I've NEVER been able to figure out how to
post a new topic. How to I post a new topic in the quicktime forum? The little icon I clicked here to make this post doesn't exist over there.

The little icon I clicked here to make this post doesn't exist over there.
If you're logged in and you're not seeing the "Post a New Topic" link, then you're probably looking at a category page, rather than an actual forum page where you can post. A category page lists the forums within that category. Click on the relevant forum in that list and you'll be able to post there.
For example the iPod category page lists a large number of more specific iPod forums in which you can post, starting with "Using your Fifth Generation iPod" and "Connecting the Fifth Generation iPod to Windows" and on down the list from there.
If you're still not sure which kind of page you're on, look at the URL in your address bar. A category page will end with "categoryID=nnn" while a forum page will end with "forumID=nnn."

Is it better to post a new topic if a problem recurs?

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