Is it true ones been upgraded to ADSL2 it's not po...
Hi
The problem is some months ago I got BT to upgrade my broadband from ADSL MAX to ADSL2 not ADSL2+ thinking I might get better
speeds on my line but in the end all I got from ADSL2 is a hole **bleep** load of problems and no speed increase on download but
just a slight increase in upload speed.
When I was on ADSL MAX I was able to maintain a connection speed of 2.5MB and 3MB maxumum speed but ever since upgrading to
ADSL2 i`m barely even getting 2MB stable because of the **bleep** banding that you get with ADSL2.
During the time I upgraded my broadband to ADSL2, my line had around a 57 db line Line attenuation and
after the upgrade and
when I saw I was getting nothing but problems, BT tried changing my E pare from the green cabinets down to the exchange
thinking this could be causing me the problems which it wasn`t but did gave me a extra 1MB out of my connection giving me a
4MB capable line from the 3 MB maximum I use to have but even then I still can`t even get 2MB on ADSL2.
My line use to only have a sync rate of around 3700Kbps but now has a Line attenuation of 50-51 db with a maximum sync rate of
4800Kbps because of the E pair change.
I have told BT that my line stableness has gotten worse since moving to ADSL2 and if it is possible that could downgrade my
broadband back to ADSL MAX but according to them, ones i`m on ADSL2, it's just not possible to be switched back to ADSL MAX again.
I was wondering if this is correct or are they polling a fast one? and is there anything I can do to get them to downgrade me back
to ADSL MAX?
Thanks for responding.
I forgot to say in my original post that I have been experiencing quite frequent dropouts since the start of this year even when I was on ADSL MAX but I was still able to maintain at least 2.5 MB speeds but it seems I think the main problem is ADSL2 doesn`t like frequent dropouts at all and i've noticed even one bad dropout on ADSL2 is enough to kicking the banding system to drop my speed margins drastically.
As i`m receiving frequent dropouts, my connection is not staying connected long enough for the DLM banding on my line to further reduce to give me back more of my line speed.
At least on ADSL MAX it gave you 10 dropouts within one hour before I would lose speed.
There is a outgoing case between me and BT and my dropout problems now since some months but BT just can`t seem to find where the problem is and I think BT has now had enough and just keep fobbing me off saying the speed ADSL2 is giving me is the maximum supported speed i`ll get from my line which is a load of **bleep** as my line connects no problems at 4MB with a 6db noise margin though because of the stupid banding on ADSL2 and my frequent dropouts, my speed just goes way down to nothing.
Similar Messages
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My exchange has recently been upgraded to ADSL2 - ...
Hello,
I signed up for BT Total Broadband just over a year ago and I was connected at 8,128 Kbps on ADSL Max because that was the best my exchange offered. However, according to Sam Knows, my exchange has recently been upgraded to ADSL2. I tried running the line speed test for my phone number on the BT Broadband signup page and it now estimates my line speed would be 19Mb. I tried restarting my home hub but it just reconnected at 8,128 Kbps with G.992.1 Annex A. Is there anything I need to do to get the faster speed? Or is it just a case of waiting and it will happen automatically at some point?
I'm quite happy with my connection but obviously the faster speed would be great
Thanks for any help!
John
Solved!
Go to Solution.Hi once an exchange goes live it can take from a few days to several months for all lines to be moved over to the new ADSL 2+ equipment you do not need to do anything apart from wait BT will send out an email when your line is due to be moved across
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
Line has been upgraded to ADSL2
So I requested for my line to be upgraded yesterday and I got a very fast response and noticed my line was switched to G.992.3 Annex A (ADSL2) in the early hours of the morning, thanks very much for this.
As I imagined my line is more than enough to handle the upgrade but I was wondering if the full effect has taken place yet or does it take a day to settle or something? So far I haven't noticed even the slightest of difference and also I was wondering why it's G.992.3 Annex A and not G.992.5 Annex (ADSL2+) ?
I'd also like to investigate further with my line so I'll recap what my initial problem is with the connection.
At the beginning of last year I had outstanding latency to most servers especially local and I achieved higher speeds at times as well but this isn't my concern although I could do with a tad more upload which I have achieved before, something like a stable 0.4 etc. But it's the ping which is the main concern here.
Here is a comparison:
January 2014
January 2015
As you can see the ping is a significant difference and the upload is slightly better but please take into consideration that the older speedtest was tested at a server further away than the current one so it was better than what is shown in the image above (speedtest.net 150mi compared to 100mi now).
So I thought a line upgrade would give me a slight increase not looking for anything major here but slight difference, but maybe it's too early?
Thanks,
Robert
Solved!
Go to Solution.I will post the stats when I'm home from work tonight.
I understand the capabilities of my line but I'm only looking for tiny marginal differences when going from 0.3 to 0.4 could make the world of difference in upload and the ongoing issue of why latency has significanly dropped.
If I had an exceptional connection for my line in Janaury 2014 last year as shown above and ADSL2 can't even best that then where is the issue lying?
People expect big increases but I'm only looking for bread crumbs and also it's difficult to adjust playing with such good latency to high ping now.
I was told I would be contacted on Saturday to see how the line was and hopefully some things will have adjusted by then but it still doesn't explain the ping. The exact same thing happened to me with sky after being with them a while and it took a lot of painful phone calls to finally get my latency down again, it was profile / settings etc.
Another thing which is racking my brain is at how much involvement DLM has on our lines, surely each DLM can be adjusted to not interfere with things like ADSL2 profiles and interleaving if BT have the customers consent? I would like to know that manually resetting my router isn't going to continually mess up my profile as resetting routers should be part of regular routine especially if you're a gamer?
Apologies for being picky here I'm just trying to get a full understanding. I forked out over £100.00 for a Netduma router in order to take advantage of the anti flood(prioritise my PC bandwidth over others in the household QoS) feature since my connection is terrible, turns out my upload speed is so poor that it starts to flood the games I play if it's enabled, so you can understand a little frustration. -
Slow speed/high SNR margin after upgrade to ADSL2+...
I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
I cant be positive but I think this started when my iPhone did an automatic software update. I couldn't get any WiFi connection because when I go to turn it back on the iPhone wont let me and Greys out my WiFi on/off button.
But also I think something happened to my iCloud connect as well because next to my iCloud Drive under "Settings" it has that spinning symbol that usually denotes waiting for something to finish downloading. But this time it never stopped! Its been spinning saying "iCloud is Upgrading" for 2 weeks now! I have tried the on/off iPhone restart or reset, and I've even put my iPhone into "Recovery Mode" as a last resort. but when iTunes was finished "Restoring" it, nothing had changed; Still Greyed out WiFi button and iCloud is still "Upgrading"! Help please!Hi Ichin,
I am a bit confused with your statement -
if ((p_select_list is not null) and (p_text_field is not null)) then
return true;
elsif ((p_select_list is null) and (p_text_field is null)) then
return true;
else
return false;
end if;Here this statement -
if ((p_select_list is not null) and (p_text_field is not null)) then
return true;returning the result TRUE when both fields are not null
And this statement -
elsif ((p_select_list is null) and (p_text_field is null)) then
return true;returning the result TRUE again when both fields are null. If you see closely basically is not validating becoz it returning true whatever the input is.
I do not know what you want to use the second statement when you have else statement at the end. It will return false if one or both fields are null unless you want to validate either text field.
Hope this make sense.
Regards,
M Tajuddin
web: http://tajuddin.whitpeagesbd.com -
Upgraded to ADSL2 - what is ADSL2 DELT?
I signed up to ADSL2 and have read the forums about the 10 day training period. It was turned on sometime on the night of 28 December. I have been running a BTspeedtest daily in case any issues developed.
Day 1 was 30 December and the result looked promising
1. Best Effort Test: -provides background information.
Download Speed
7153 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speed achieved during the test was - 7153 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :17524 Kbps(DOWN-STREAM), 840 Kbps(UP-STREAM)
IP Profile for your line is - 7150 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.1:22.64:64.26 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
696 Kbps
0 Kbps
840 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 696 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 840 Kbps
Given the downstream rate on day one I was expecting that the IP profile would catch up.
However on 31 December the result was as follows:-
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
6427 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 6427 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :6656 Kbps(DOWN-STREAM), 880 Kbps(UP-STREAM)
IP Profile for your line is - 15000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 10.18:31.77:58.05 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
709 Kbps
0 Kbps
880 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 709 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 880 Kbps
The downstream has held at 6656 kbs since as has the IP profile at 15000 kbs which to me seems odd. I would have expected the IP profile to have to catch up with the download speed.
I have a Zyxel P660 HW-T1 v2 router and have today noticed that it is in ADSL2 DELT mode. I don't know how long it has been in this mode. After a bit of googling led me to conclude a possible issue with the router due to this http://www.aaisp.net.uk/kb-broadband-zyxelp660hwt1v2.html . I have therefore tried the telnet change suggested and rebooted my router (I know this may mean having to restart at day 1 again, but given that things had settled down I felt that nothing ventured nothing gained). The router is still showing that it is in ADSL2 DELT at the rate of 6656kbs and I am therefore wandering what it is and whether something at the BT end of the operation is causing this.
Whilst posting I would welcome some comments on my noise margin seeing as my router is plugged into an extension via an ethernet cable - it is fairly impracticle to plug it into the master socket as I would have to run wirelessly which I know I could do but some speed loss is inevitable doing it this way.
Margins are:-
noise margin upstream: 8 db
output power downstream: 13 db
attenuation upstream: 11 db
noise margin downstream: 19 db
output power upstream: 11 db
attenuation downstream: 18 db
This 10 day training period is a real pain but I am happy to perservere with it as I feel that given the IP profiles I am acheiving I will end up with a speed that will be the envy of most - I would just like to get to the bottom of the ADSL2 DELT issue as I feel that a cap of 6656 kbs that it appears to be causing is not going to assist the overall training on the line.
Solved!
Go to Solution.I would rather leave it until the 10 period is up before I start testing my router on the master socket. The reason is because the master socket is in the lounge and the router has several bright green lights that irritate my partner. It would also mean I would have to run my PC wirelessly which creates its own set of problems whenever I use my laptop.
If after the 10 days are up there has been no improvement then I will have to consider moving my router or see how much it would cost to get cat 5 cable to replace the phone line to the extension socket - that would eliminate the need to use the router in the master socket. Obviously either course would need a further 10 days to prove that it is either a router setting or something at BT's end.
As you have confirmed the second test and one I did yesterday which is below showed IP profiles inconsistant with 6656 speeds suggest that something is not quite right somewhere.
1. Best Effort Test: -provides background information.
Download Speed
5198 Kbps
0 Kbps
21000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 5198 Kbps
For your connection, the acceptable range of speeds is 4000-21000 Kbps.
Additional Information:
Your DSL Connection Rate :6656 Kbps(DOWN-STREAM), 880 Kbps(UP-STREAM)
IP Profile for your line is - 15000 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 12.93:39.24:47.83 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test: -provides background information.
Upload Speed
732 Kbps
0 Kbps
880 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 732 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 880 Kbps
The Router shows System up time - thats all. It stays on 24/7 even if something has gone wrong at the BT exchange - happened once - the only way the counter can be reset is if you reboot it. As I have advised it was not rebooted until today and I have not seen any explanation for the strange IP profiles when compared with the speed.
These speed tests indicate that something was not quite right before today's reboot of the router - I will continue to monitor daily and review where things are in 10 days time unless anything else strange happens - I am not that concerned if I have a bit of noise on my extension - if my line accepts say 17.5mb but internal wiring strangles it to 10mb that will be still acceptable as I will know that there is something I can do about it. I had some difficulties when I upgraded to ADSL2 but removing the bell wire sorted that one and I was on a steady 7500 IP profile and receiving around 5-6MB speeds through the extension.
It just peeves me that you have to wait 10 days when the evidence is there that something is not quite right. It's like baking bread, if you can't see it rising in the oven you know that the end result is no going to be any good and I think the same applies in this case - if both IP profile and speeds were low then I could accept the wait, but not when the IP profile was there(and hopefully will return over the next couple of days). -
Hello, my name is Karan Taneja and i have been a loyal Apple customer.
I have been using Apple since it introduced iphone 4 and have been upgrading/buying every new phone Apple introduces after that.
I was always happy and surprized to see Apple doing so good to its customers.
Unfortunately, i experienced some thing really unprofessional and different this time.
It begun suddenly one day when i tried to charge my phone, the phone was on silent mode and as usual the phone vibrated when i kept it for charge.
After a few seconds the phone vibrated twice or thrice again when i re-inserted the cable thinking it might be loose.
It continued to charge well when i left the room for 2 hours and finally when i returned i could see a damaged i phone 5
lying on the floor and the phone vibrating continuously and i figured out there was a fault with the cable and the
current wasnt flowing continuously due to which the phone continued to vibrate and fell off the shelf.
Next day i took the iphone to Apple service centre at Saket which was closed.
Thinking its August 15 and so the store might be closed i went back to home and waited for the next day but unfortunately could not turn up since
i had to go to work on odd timings.
I again went to the same service centre on 17th August 2013 and saw the service centre closed again when i tried to contact
the other service centre and was informed about Saket's service centre already been shut down.
There was no hoarding/ banner any kind of intimation for the customers.
Since 18th August was Sunday and i was occupied on 19th August i went to service centre at Ansal Plaza Khel Gaon Marg on
20th August 2013 to complaint about the Faulty Cable and the damaged caused to my iphone 5 due to the same.
I very well explained the same to one of the person at the receiving desk at the service centre who accepted the cable
but explained me that he doesnt have the authority to accept my iphone without permission from the technical support people
who will be able to help me in that case and gave me the toll free number.
i Tried to reach the toll free number and finally managed to get online with a technical support executives who too all my details and
summary of the problem i experienced and finally kept me on hold for almost 10 minutes ormore after which he said he said that my
case cannot be considered and while the discussion was on, the call was disconnected and i was left frustrated as i still was at the service centre
but finally i left with no hope from Apple .
I tried to reach again at the toll free number, and finally managed to talk to a well behaved person who assured me of considering my case and suggested
me to go back to the service centre and advice the the person at the recieving end there to get me connected to the technical support team when i reach so that i could
submit my phone but, since, it was already around 4:30 and the service centre was about to shut and due to traffic
conditions all around i thought of visiting the service centre next day.
On 21st August 2013, i went back to the service centre and spoke to the one of the store person who adviced the case to the manager Mr. Alok ( as i remember )
who was really rude to tell me that i will have to call the technical support team on my own and then he will connect and that its not his work and all that .
I finally connected to one of the senior technical support executives Mr.Mohamed Azharuddin K who understood my concern and spoke to the manager of the store to accept
my iphone.
My iphone was finally collected and i was assured i would get a call back next day from the service centre about the update.
It was now 22nd August 2013, no update was given,no call was received, i tried to call the service centre at 12:30, they were unaware about my case and knew only about the cable and said will call me
back very shortly.
I called back at 2:30, still no update, at 4:30 i called back again when i was told that my case cannot be considered and i can collect my phone.
Similar discussion was held with Mr.Mohamed Azharuddin K.
I knew by the time i will reach the service centre would again close.
He told me that my case cannot be considered since the cable was recieved in the dead condition and wasnt working at all unlike what i told him about the cable.
On 23th August 2013, i went back to the service centre and collected my phone. When i asked about my old cable and told them that it was working and i wanted the technician
to check it properly when i handed it over, they had no answer but to say its already shipped. I spoke to the manager who said that he never told any body that the cable
was received in dead condition and he only conveyed to other authorities that the cable had fault .
I finally dont know what to do and came back with the new cable.
I just visited my time, petrol and parking charges in getting the cable replaced.
If i calculated i have spent around 16 hours and 2000 worth of money in just getting the cable replaced and have a broken phone in hand.
More than a weeks torture.
Is that the way apple compensates for its fault ????????????????
I will make sure that i never buy any thing from Apple and advice all the people i know to not trust Apple blindly.Wow, Karan Taneja, you've just embarrassed yourself on a worldwide support forum. Not only is your post ridiculous and completely inappropriate for a technical support forum, but it also shows your ignorance as to whom you think the audience is. Apple is not here. It's users, like you.
If you would have spent half the time actually reading the Terms of Use of this forum that YOU agreed to by signing up to post, as you did composing that usesless, inappropriate post, you (and the rest of us on this forum) would have been much better off. -
HT2500 has apple blocked leopard from functioning with email if email has been upgraded to icloud?
i upgraded to icloud and suddenly i can no longer receive email on my mac mini or macbook pro. i have my husband and mother's mac account in my email as well and they have not upgraded to icloud and their mail works fine. i have a new computer with lion and my email works there but it is not my main computer so i don't want to run into the bedroom to get mail. besides, since it is lion, it does not work with my printer so i can't print any email.
my password is correct, setting are the same, absolutely nothing changed from one day to the next other than upgrade to icloud. has apple stuck us so we HAVE to get a new system to get our email?i would think that, but i have 2 other mac email addresses that have not been upgraded to icloud that work perfectly fine on the same mail program on my 2 computers that do not have lion. the settings are exactly the same on all 3. hence the beginning of my query.
-
Aperture is asking to upgrade library every time I open the application, even after it has already been upgraded. I just ran the update and it is still not fixed. What can I do??? My plug are asking me to re-register them too. This is annoying. Please help!!!!!
How do you try to start the repair dialogue? By starting Aperture or by opening the Library?
If you not already have tried it with directly opening the library:
reveal your Aperture Library in the Finder
Whilst holding down Command(⌘)- option (⌥) double click on the Aperture Library.
Select "repair library" from the dialogue.
What about Frank Caggiano's questions above?
It would be really helpful to know, how many libraries you have, and if this problem is restricted to one of them. -
What To Expect As Exchange Is Upgraded To ADSL2+
Hi
Currently I have ADSL Max with 8128/448 down/up line speeds. I get around 7 meg actual download speed. I use a TP-Link ADSL2+ modem router instead of the HomeHub 2 because the wireless network in the HomeHub kept crashing all the time (bug in firmware).
Yesterday I typed my phone number into the checker to see what line speed I should be getting these days and it gave me the ADSL2+ figures saying I should get around 17 meg download.
Called BT support who confirmed my exchange has been upgraded. They moved my line onto another channel and said that the speed should increase within a few hours. It didn’t so I called again and was told that even though the exchange had been upgraded, it would take several weeks for all the subscriber lines to be moved over to the new equipment so I should be patient.
I’m presuming that when my line is moved, the electrical connection will be broken, I will lose broadband temporarily and my router will automatically reconnect at the higher speed once the line is connected to the new equipment. Is that right or should I periodically reboot my router over the next week or so?
Is there anything else I should do in order to get ADSL2+ as soon as possible?
Thanks
PP
Solved!
Go to Solution.Just in case it helps any others in future, I thought I would post what actually happened to me so others can know what to expect.
1. The offshore support people haven't got a clue. They gave me false information.
2. About 10 days ago I had an internet chat with another support guy (seemed like he was based in UK). He said I would have to phone in after 10/12/11 and sign up to a new contract in order to get the speed bump. This turned out to be false information too.
3. Earlier this week I received an email from BT telling me that my line would be upgraded today and to expect exactly what john46 told me on this thread. That's exactly what happened half an hour ago.
I now have about 16mbps download speed and the whole internet experience is a lot snappier.
I do however wish that BT could get its act together. It is obvious that the support people haven't been properly briefed.
Happy days -
Hello folks, my first post here so be gentle .
On wednesday morning my line was upgraded to adsl2 .. instant increase in upload speed and download stayed around my normal 4.3mb. Since then I have seen it resync a couple of times, each time the upload speed increased ( now over 1mb ) and the download speed decreased, currently at 3.9mb.
Like adsl max I take it the adsl2 has the 10 day training period? if so should I simply leave it alone for the first 10 days or would a reboot now and again help?.
I had a fault a few months back which caused my target SNR to be set to 15, will this reduce now with the different service after a period of stable time or will this have been kept at 15?.
Only other thing I have noticed is that the power on the line is:
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Is this a normal figure? im nearly sure it was not at 0 before the service changed.
I would appreciate any help or suggestions on these figures.
Many thanks in advance,
Alex.Hi Subby
Welcome to the forums.
We can take a look at this for you can you carry out a speedtest@ http://speedtester.bt.com and when its complete send an email to [email protected] with your BT Account number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Exchange recently upgraded - no ADSL2+, speed decr...
I got an email on 18/04/2011 from '[email protected]' saying:
'Good news. We’re rolling out our faster broadband and we’ll be upgrading our network in your area on 21-Apr-11. This’ll make the things you do online quicker.
This happened and since then my broadband speed has decreased from being a constant 8128Kbps down and 448Kbps down to varying from 6Mbps to 8064Kbps and LOTS of retraining. Any realtime applications like Skype or BT Broadband Voice are just unusable due to the constant retraining.
I have been on this line since 01/10/2010 and it has always been 8128Kbps down and 448Kbps up and never deviated until the 'upgrade' on 21/04/2011.
I use a Cisco 877 router with IOS 15.1(2)T2 and have tried various ADSL firmware (4.0.17, 4.0.18, 4.0.195, 4.0.209 & 4.0.210) all have given the same behaviour. I have now reverted back to the 4.0.17 firmware as this supposedly has fixes for UK ADSL2+:
ADSL firmware version 4.0.17 for UK annex M support only. Compatible with Huawei MA5300 DSLAM, EADB line card
I have spoken to BT and they say this is normal for the 10-day stabilsation period following the upgrade. I was hoping following the upgrade that ADSL2+ would be enabled and due to the maximum 8128Kbps I was getting prior to the upgrade I would get a faster connection. So far its been bad news.
I am likely to get ADSL2+ and will it stabilise at some point?
AndyATM0
Alcatel 20190 chipset information
ATU-R (DS) ATU-C (US)
Modem Status: Showtime (DMTDSL_SHOWTIME)
DSL Mode: ITU G.992.1 (G.DMT) Annex A
ITU STD NUM: 0x03 0x1
Vendor ID: 'STMI' 'IFTN'
Vendor Specific: 0x0000 0x71BE
Vendor Country: 0x0F 0xB5
Chip ID: C196 (0)
DFE BOM: DFE3.0 Annex A (1)
Capacity Used: 99% 50%
Noise Margin: 2.5 dB 26.0 dB
Output Power: 20.0 dBm 12.5 dBm
Attenuation: 29.5 dB 14.5 dB
FEC ES Errors: 0 0
ES Errors: 1170 11
SES Errors: 0 0
LOSES Errors: 0 0
UES Errors: 0 0
Defect Status: None None
Last Fail Code: None
Watchdog Counter: 0x1E
Watchdog Resets: 0
Selftest Result: 0x00
Subfunction: 0x00
Interrupts: 8326 (0 spurious)
PHY Access Err: 0
Activations: 8
LED Status: ON
LED On Time: 100
LED Off Time: 100
Init FW: init_AMR_4.0.017.bin
Operation FW: AMR-E-4.0.017.bin
FW Source: external
FW Version: 4.0.17
Interleave Fast Interleave Fast
Speed (kbps): 7680 0 448 0
DS User cells: 202317 0
US User & Idle cells: 9206020 0
Reed-Solomon EC: 61972 0 0 0
CRC Errors: 624 0 0 0
Header Errors: 240 0 0 1
Total BER: 5607E-10 0E-0
Leakage Average BER: 5758E-10 0E-0
ATU-R (DS) ATU-C (US)
Bitswap: enabled enabled
Modulation is ITU G.992.1 (G.DMT) Annex A according to the router stats. I have tried forcing ADSL2+ on the router but it fails to train.
The router is connected to the BT Master socket using the BT ADSL v1.0 faceplate that I took from the previous line when we moved.
Andy -
Exchange and Account Upgraded to ADSL2+ - Stuck at...
Okay, so toward the end of July my exchange was upgraded to ADSL2+. I requested my account be upgraded which I am assured has been done, along with the associated profile change, with an estimated speed of 17Mb.
However, my Draytek Vigor 120 ADSL2+ modem is still syncing at 8128.
I have tried manually setting the connection to:
VPI: 0
VCI: 38
Enscap: VC Mux
Protocol: PPPoA
Modulation: ADSL2+(G.992.5)
When I do this, the modem just sits at 'hand shaking' but if I set modulation to multimode then it connects at 8128.
I have tried switching to the master socket and tried a different modem/router, but the sync never changes. I don't have a home hub as I have always had my own equipment.
I am awaiting an engineer visit on Saturday, but I thought I'd check here first, in case there is anything else I can try, especially since there is the usual; BT's fault it's free, my fault £99.
Any thoughts would be gratefully received, thanks in advance.I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 3 working days
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
I think my exchange has been upgraded but BT can't...
Hi,
Talk Talk have tried to entice me away from BT and told me my BT exchange (Repton - EMRPTON) has been upgraded, which I kind of believe if I look on the samknows website and the fact that BT now say my telephone number should be between 6.5 and 15 Mbps, estimated at 11Mbps.
Now I've called BT twice and nobody seems to be able to understand what I am asking.
All I want to know is why their website has been updated to show the above figures, do I only get the following from the http://speedtester.bt.com site:
Download speed achieved during the test was - 4.61 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.56 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
Can anyone shed any light onto my request. How do I get 11Mbps?? Do I need to do anything like get a BT Home Hub 3?
Surely my line profile should be 15Mbps?
Many thanks for reading this and here's hoping for an answer.Please see
Am I on ADSL Max or ADSL2+
all of the home hubs will work at the higher speed.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
My iPad is currently on OS version 7.1.2 and has not been upgraded to 8 yet. If I do an "Erase All Content and Settings" on the device will the device be forced to upgrade to 8 ? I would like to keep the device at 7.1.2.
To Perform the Erase All Content and Settings directly on the iPad it does not need to be connected to a computer.
In fact yes, is better if its not connected to one, but simply connected to its charger, and have it plugged in. Erase All content and settings, will not update the iOS.
If you restore the iPad using iTunes on your computer with the iPad connected, then it will update to iOS 8. Because the restore will place the newest available iOS version supported by the Phone on it.
Basically disconnect the iPhone, plug it in to its charger, and the charger to the wall, and then on the iPad go to Settings->General->Reset->Erase all Content and Settings. This will wipe clean the iPhone but will do nothing to the underlying iOS installation.
Once everything is removed, you can plug it into iTunes and sync your content back. Do not attempt to restore from backup while connected to iTunes, as it will update the iOS version in the process. Simply sync and you should have no issues.
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