Issue with DEBMAS IDoc,not all fields are reflected in the IDoc Seg E1KNB1M

For IDoc type DEBMAS, there is a segment E1KNB1M. This segment is relate to the customer correspondence details (XD02 -> company code data -> Correspondence).
For any change to the customer master a DEBMAS IDoc is triggered which has data in segments including the E1KNB1M.
In my case for few customers, the not all fields in the segment E1KNB1M contain data. Few fields contain data but the rest are filled with u2018\u2019. This is happening only in the production system, for the same customer in the quality system the data is there as required.
I checked in debugging, and found that the data is correctly passed to the segment in program SAPLVV01 Include LVV01F01. And the segment contains data till the IDoc is triggered. I.e. the fields are not getting cleared at any point.
Can anyone suggest what is happening and how to fix this? Please note that the issue is only in the production system and not in the quality system ( for the same customer).

BTT... Need some help on the above

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