Issue with W510 hardlocking frequently

I recently purchased a W510 for mobile performing, and now I'm running into a real issue; the machine will hard lock itself at random, every 5min-1hour. Sometimes I have to pull the battery just to get a restart. I've turned off all the Lenovo services in an attempt to fix it, checked the event log; I can't find anything at all to explain it. I use a cooling pad and I don't even do anything too intensive.
I looked around on the forums but can't find a number to call; just the "certified support people", but some posts talk about people sending their laptops back to Lenovo. I'm confused here! How do I get this problem fixed? Do I open a ticket with Lenovo somehow or just take it to a repair shop? I don't want to be paying a dime for this >< Very frustrated with this!
Thanks in advance.

From my safety and warranty guide; www.lenovo.com/support/phone.

Similar Messages

USB 3.0 Hub Issue with W510 Please Help

I tried to search for this but no luck. I just bought a Syba 4-port USB 3.0 hub to use with my W510. After plugging in the power and then the USB cord, the drivers installed and everything seemed fine. After restarting the computer I noticed that I had lost Bluetooth (even the LED was off). I tried restarting again and using the Function-F5 keys but Bluetooth wasn't even an option. I disconnected the hub, restarted the computer, and was able to see and reenable Bluetooth. I repeated the problem, and now have resorted to hooking up the hub to my desktop. To make sure it wasn't a "hub" issue I tried a USB 2.0 hub with the laptop and it booted up just fine, with Bluetooth still enabled. Also, while I didn't confirm it, somehow I think plugging the Syba hub in (AC adapter) and then inserting the USB cable actually turned my computer on...weird. Does anyone know why this USB 3.0 hub won't let my computer boot normally? Can anyone recommend a USB 3.0 hub that can be left plugged in and doesn't have any boot or Bluetooth issues? I couldn't find a BIOS setting that might be the culprit.

There appears to be a BIOS bug with the latest BIOS (1.34 for my 4318 CTO W510). After the above failed attempt to hook up a USB 3.0 Hub I tried a different brand (Monoprice) and had exactly the same result. You can't have a hub (with AC Adapter attached or not) to my laptop without it disabling Bluetooth at bootup (the radio is unavailable in Windows until you unplug the hub, restart the computer, and reenable with Function F5). I've elevated the issue to Lenovo and hopefully they'll have a BIOS update...it isn't a driver issue (I don't think) as the Bluetooth gets disabled prior to Windows booting. Has anyone else successfully been able to get a USB 3.0 hub to work, while mainting Bluetooth? By work...I mean not having to plug and unplug everytime...you should be able to leave it plugged in, turn off the computer, turn on the computer, and everything still work. Frustrating.

I am frequently unable to join the internet or it runs very slowly. I have a Time Capsule in my LAN. Are there any compatibility issues with Time Capsules and any ISPs?

I am frequently unable to join the internet or, if I can, it is exceptionally slow. The ISP says nothing is wrong ontheir end. Are there any compatibility issues with any ISPs when using Time Capsule and/or iMacs?

Tried this several times to no avail. I believe it is the ISP causing the problem...Time Warner.

I'm having issues with Safari and Mavericks. It encounters errors frequently and cannot attach docs to my web e-mail without redundant steps. Any solution ideas?

When using my web e-mail (Outlook web app) Safari frequently closes the page and says it must reload the page...then it errors-out. When this happens I must close Safari completely then reopen it, and reopen Outlook web app. My cache is cleared frequently (at least once per day). I am also unable to directly attach docs to e-mails - I must go the through the process twice. This never occured before Mavericks.
Any ideas on a solution...anyone else experience issues with Safari/Mavericks operations?

Hello Cabamyk,
It sounds like you are having issues loading this web app for Outlook. I was thinking that there may be a 3rd party add-ons interfering with Safari or perhaps one may need to ge re installed. Use this article to help troubleshoot add-ons:
Safari: Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
http://support.apple.com/kb/ts3230
Use the add-on's uninstaller, if possible
Quit Safari.
Remove any unsupported third-party add-ons you've installed (see if the add-on's installer includes an uninstall feature).
Open Safari again.
If these steps fix the issue you were having, check the website of the software's developer to see if there is an updated version available, or avoid using the add-on.Manually uninstall third-party add-onsIf the software doesn't have an uninstall feature, quit Safari and try manually moving the third-party add-on files. These files are usually installed in one or more of the following locations:
/Library/Internet Plug-Ins/
/Library/Input Methods/
/Library/InputManagers/
/Library/ScriptingAdditions
~/Library/Internet Plug-Ins/
~/Library/Input Methods/
~/Library/InputManagers/
~/Library/ScriptingAdditions
The first four locations listed are in the root-level Library on your hard disk, not the user-level Library in your Home folder.The tilde (~) represents your Home folder.
To access the Home folder in OS X Lion, OS X Mountain Lion, or OS X Mavericks, open the Finder, hold the Option key, and choose Go > Library.
To access the Home folder in Mac OS X v10.6 and earlier, open the Finder and choose Go > Home. Then, click the Library folder.
If the issue is resolved by removing items from the above locations to a different location, return the items one at a time and test Safari. That way you can determine which item is causing the issue. Once identified, remove the problematic item and put the others back. Check for updates to the items that are found to cause issues, or report the issue to the add-on developer.Important: When removing items from the above locations, do not put them in the Trash. Instead, put them in a new folder or on the desktop while troubleshooting. If removing the item does not resolve the issue, you can put it back where it came from. In Mac OS X v10.6 or later, you can use the Put Back feature of the Trash to automatically put items back where they came from.Files that should not be removedThe following items should not be deleted from your system:
/Library/Internet Plug-Ins/iPhotoPhotocast.plugin
/Library/Internet Plug-Ins/nsIQTScriptablePlugin.xpt
/Library/Internet Plug-Ins/Quartz Composer.webplugin
/Library/Internet Plug-Ins/QuickTime Plugin.plugin
/Library/Internet Plug-Ins/QuickTime Plugin.webplugin (Mac OS X v10.5.x only)
/Library/Internet Plug-Ins/VerifiedDownloadPlugin.plugin (Mac OS X v10.5.x only)
Reinstalling the above plug-ins requires reinstalling OS X. Some application or system updates may restore specific plug-ins.
Thank you for using Apple Support Communities.
All the very best,
Sterling

Issue with 2 Lenovo D30 4354-C9U workstations locking up frequently

Okay guys and gals, I am completely stumped at this point with 2 workstations that keep freezing. We use Lenovos throughout our company and they have worked great with 2 exceptions. Those two exceptions are two of my engineers. They are the only two people with this particular model of the D30. They have identical hardware and software. Both machines have the Nvidia k4000 video card in them. Both have a 160GB SSD as the primary HDD and a 1 TB SATA HDD for storage. Both also have 32 GB of memory. The issue is thattypically after 2 1/2 to 3 hours of activity, they both simply freeze. We have replaced the memory in them as well as the video cards, and finally after frustration we had Lenovo send a tech out and replace the motherboard. The result is that less than a week later, the problem is back again. I have also reinstalled Windows...
This topic first appeared in the Spiceworks Community

Dear Mr. Hurd,
I don't know if your staff will make you aware of my open letter to you or not, however I am willing to take that risk and directly write to you. I chose this venue because I don’t want to waste time debating with HP support staff. I already made contact with HP describing my issue with the Laptop I bought for my daughter about three years ago. Unfortunately I was told they could not help me with my issue. My service tag number is 803757473. As I mentioned, I bought my daughter’s laptop May 2007 and the mother board died 2 month ago. Some might think that the average life of a laptop is about three years. I beg to differ on the grounds that a motherboard should be seen as the engine of the laptop and should not die in a short amount of time. I know in due time any product begin to deteriorate little by little. That is expected. I am sure computers slowdown and so forth in due time too. But failure of the mother board is totally an acceptable to me.
Sir, if you truly stand behind your product, you will make this right. I don’t think I should pay to replace the mother board. I did a lot of reading on the internet regarding this particular model and I believe a lot of people who bought this model are very frustrated at HP. In fact a lot of people decided never to buy your products. Before I reach such a decision, I decided to write you an open letter, hopping you would resolve this issue.
Serial number [text removed for privacy]
I am on HPs mailing list. Please use my e-mail to contact me. I hope to hear from you either way.
Thank you
Yoseph Tesfaye

Software seems to have issues with crashing frequently. Mainly anything MSN

Latest version of all software and hardware and all done at the factory.
Seems to be mainly with anything MS....Even more specifically, Remote desktop and Office for Mac.
NEWBY

Hi jprice49,
Welcome to the BlackBerry Support Community.
Are you able to test with another battery to rule out any issue with the battery itself on your BlackBerry® Storm2™ 9550 smartphone? I would advise trying this step first. If that does not resove the issue, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Hope this helps.
-FS
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Frequent issues with the contacts

Hi,
Everyday I face issues with the contacts. It does not search the contact I wanted to look and stuck on the first page of the list for few seconds and then move to the searched contact. But when I open that contact, it shows the contact details of first name of my conact list, not the one I searched. It is irritating and happens everyday.
Only way to resolve this is by restarting the device or power off and ON it.
Does anyone face this. Is there any solution availble for this issue.

I am a real estate broker and I have 1200 contacts and when I transferred the contacts from my old BB Torch to z10, the transfer was successful and all my contact fax numbers are listed as fax. BB has announced that they are going to have USB Outlook sync in the future release of BB link. I am eagerly waiting just like you, it is important part of my business and online cloud sync is not an option for me. I currently email my contacts from my desktop to my z10 as a .vcard and update any new contacts.. Same with the calendar. You can also save it on your sd card. A temp solution until the feature is available. or use outlook.com or other cloud service.
To add a fax to your contact, open the contact in edit mode, click on add field and select fax.. You also have a choice to set fax work, home , direct or other.

IPhone 4S issues with wi-fi and iMessage & Apple support

Against my better judgement and experience I bought an Apple iPhone 4S when it was released. I should have remembered the extensive pain I experienced with Apple's so-called "support" when I had iPod/iTunes issues but I bought into the promise and the hype by Apple's marketing. I'm still wondering why this product includes only 90 days of support if Apple is so confident in it's reliability. So I was having increasingly frequent problems with my iPhone connecting or remaining connected to known strong and good wi-fi connections. It would arbitrarily disconnect from my wi-fi and go to a 3G connection which of course causes me to use data on my Verizon data plan. Usually I didn't notice the change in connection until I was waiting far too long for the requested information to show up. As you can imagine, that issue will push me towards exceeding my data plan quckly and thus cost me more money on my Verizon bill. Not acceptable.
Then in the last two weeks I started having an issue with iMessage/IM in being able to reply to messages. I could read them, I could open and close the app, but once I tapped in the field to type my reply it froze. I could not type anything. I could close and reopen the app, same problem again.
So I set up a call with Apple's glorious support system for which I had only a few days left on my extensive 90 day support term. The lady that called me was friendly and fun to talk to. No issues there. She had me initiate a backup after checking a few things. Because the backup was going to take about 20 minutes, she asked if she could call me back. I was fine with that, no need to make small talk for that amount of time. I got a call back but it was from a guy at another location. This concerned me but he said he had all the notes so I was hopeful. He advised me that if there was some corrupt SW on my iPhone, restoring would only put the problem back on my phone. I'm a sales guy in the IT industry, so I bought that. He said he was going to set my phone back to "new" as if I just bought it, then would restore all my apps, settings, contacts etc back to my phone. It was a big leap of faith for me, but I went along because they are supposed to be the experts. After spending close to an hour on the phone with this guy, who was also polite and fun to talk to, he has me start the restore process and waited on the phone with me for a while. The process was taking quite a while, I think around 30 in total so about 20 min into the process he has me stop the restoring session and tells me I can restart it later. He wants to check that my wi-fi is working. It was, so he asked if there was anything else I needed. I said just to put my phone back to the way it was with my apps, contacts, music etc. He told me that would complete when I finished the restore. I had to go to my company's office for the afternoon and spent much of that time resetting everything that was on my phone to how it was before. I noticed that the iPhone had pulled every single contact from my Outlook db on my personal computer (where iTunes resides) and all the contacts that I had set up on my iPhone were gone unless they were also in my Outlook. The really aggravating part of this issue is that I have about 800 contacts in my Outlook, many of which are people I don't want or need to have on my phone. The contacts I had entered on my iPhone over the past almost 3 months were the people I call or call me. All that data appears to be gone. I have since restored twice and the same thing occurs, everything is set back to "new" status and nothing is the way it was. I am now so angry I could crush this phone with a hammer and switch to the competition. Neither of the very nice people who "helped" me told me I would lose any information. In fact, both assured me my phone would be back to the same setup I had previous to their help.
I ask you folks at Apple, what is the use of backup if it doesn't back up AND restore all the information? We have a saying in my business, "you can back up the entire world, but how well can you restore?". I don't know if some step was missed along the way, or I initiated a restore from an incorrect target, but I am not a happy customer. Add to that the fact that I'm locked into a 2 year contract on this thing, and have had issues with poor support before and I'm pretty angry. I've gone into my local Apple store to ask a question about my iPhone's capability. It was a simple question that required only a "yes" or "no" answer and I would have been fine either way. What I got from the pasted on smile Apple associate was a sales pitch on the product I was showing her! Continously smiling and telling me the world is beautiful does not answer questions or resolve issues. I was eager to buy an iPad in the near future but with the pain I seem to get everytime I buy an Apple product, that purchase is never going to happen. You can block me here, blacklist me or whatever you like to do to keep people from reading negative comments about Apple, but I will be posting this same story elsewhere as well. For the amount of profit you make from these devices, I expect much better service and much less aggravation.
Sincerely,
Rick S.

The nice thing about owning this overpriced POS is that Apple not only doesn't support it, but also doesn't want to hear about anything negative regarding it. So I spoke to the so-called "support" people at Apple who successfully screwed up my contacts beyond repair. I got a nice email from Apple asking me to rate the support I got. I was actually civil and described the issue tactfully. What do I get in return? Nothing. Not a damned thing!! You're luck you've got me by the short hairs on a 2 year contract but I'm still tempted to throw this POS through the front window of the nearest Apple store!! Not only will I be replacing this phone with a competitive product but I won't be buying anymore Apple crap. I guess when you con 27 million people into believing your rhetoric and sales lies, you don't have to care whether some customers get screwed or not. I'll be going back to Verizon and threatening legal action if they don't take this electronic dung heap back but I'm sure the teams of lawyers Apple and Verizon have on staff have insured that I have no rights in this matter and you're free to screw me anytime you please. Sad. I used to love Apple as a company and your products. Now you're just another Microsoft with more trendy looking junk. I've had it with you. If any of your executives are brave enough to talk to me, please contact me at your convenience.

Performance Issue with BSIS(open accounting items)

Hey All,
      I am having serious performance issue with a accrual report which gets all open GL items, and need some tips for optimization.
The main issue is that I am accesing large tables like BSIS, BSEG, BSAS etc without proper indexes and that I am dealing with huge amounts of data.
The select itself take a long time and after that as I have so much data overall execution is slow too.
The select which concerns me the most is:
SELECT zuonr hkont gjahr belnr buzei budat blart wrbtr shkzg xblnr waers bukrs
             INTO TABLE i_bsis
              FROM bsis
              WHERE bukrs = '1000'
              AND hkont in r_hkont
              AND budat <= p_lcdate
              AND augdt = 0
              AND augbl = space
              AND gsber = c_ZRL1
              AND gjahr BETWEEN l_gjahr2 AND l_gjahr
              AND ( blart = c_re      "Invoice
              OR    blart = c_we      "Goods receipt
              OR    blart = c_zc      "Invoice Cancels
              OR    blart = c_kp ).   "Accounting offset
I have seen other related threads, but was not that helpful.
We already have a secondary index on bukrs hkont and budat, and i have checked in ST05 that it does use it. But inspite that it takes more than 15 hrs to complete(maybe because of huge data).
Any Input is highly appreciated.
Thanks

Thank you Thomas for your inputs:
You said that R_HKONT contains several ranges of account numbers. If these ranges cover a significant
portion of the overall existing account numbers, then there is no really quick access possible via the
BSIS primary key.
Unfortunately R_HKONT contains all account numbers.
As Rob said, your index on HKONT and BUDAT does not help much, since you are selecting "<=" on
BUDAT. No chance of narrowing down that range?
Will look into this.
What about GSBER? Does the value in c_ZRL1 provide a rather small subset of the overall values? Then
an index on BUKRS and GSBER might be helpful.
ZRL1 does provide a decent selection . But I dont know if one more index is a good idea on overall
system performance.
I assume that the four document types are not very selective, so it probably does not pay off to
investigate selecting on BKPF (there is an index involving BLART) and joining BSIS for the additional
information. You still might want to look into it though.
I did try to investigate this option too. Based on other threads related to BSIS and Robs Suggestion in
those threads I tried this:
SELECT bukrs belnr gjahr blart budat
FROM bkpf INTO TABLE bkpf_l
        WHERE bukrs = c_pepsico
        AND bstat IN (' ', 'A', 'B', 'D', 'M', 'S', 'V', 'W', 'Z')
        AND blart IN ('RE', 'WE', 'ZC', 'KP')
        AND gjahr BETWEEN l_gjahr2 AND l_gjahr
        AND budat <= p_lcdate.
SELECT zuonr hkont gjahr belnr buzei budat blart wrbtr shkzg xblnr waers bukrs
           FROM bsis INTO TABLE i_bsis FOR ALL ENTRIES IN bkpf_l
                     WHERE bukrs = bkpf_l-bukrs
                      AND hkont IN r_hkont
                      AND budat = bkpf_l-budat
                      AND augdt = 0
                      AND augbl = space
                      AND gjahr = bkpf_l-gjahr
                      AND belnr = bkpf_l-belnr
                      AND blart = bkpf_l-blart
                      AND gsber = c_zrl1.
The improves the select on BSIS a lot, but the first select on BKPF kills it. Not sure if this would help
improve performance.
Also I was wondering whether it helps on refreshing the tabe statistics through DB20. The last refresh
was done 7 months back. How frequently should we do this? Will it help?

Please help me...major issues with authorized repair center

I could really use the advice of those more "techie" than myself. About a month ago, my iBook G4 crashed on me. I brought it to an authorized repair center and they replaced the hard drive for $270. When I got it home, it seemed to be acting funny - freezing, slower, etc. I noticed that About this Mac under the Apple menu said it had 128 MB of memory, yet when I brought it into the repair center it had 256 MB. Yet when I installed an extra memory card I had laying around it said 600-something (I forget), which is impossible, because my Mac can only hold 512 MB total. Anyway, very long story short, I've brought it back once to complain that my computer wasn't preforming the way it used to. I was told two things. One, it's because I'm running Tiger on an old machine (bullsh*t, I ran Tiger since July with NO problems). Second, they said my computer is screwy because I'm running 10.4.4, which is known for having bugs. Is this true? The same day they told me there was "nothing wrong with your iBook, sorry" it crashed again, and I can't get it to start! I've made an appointment with the owner of the repair shop, and I'd like to be able to defend myself because I think they screwed up. I'd like them to fix it for free, or refund my money and get the HD back. Any advice is GREATLY appreciated. Sorry this is so long, I love my Mac
PS...I got it to start for about 3 minutes lastnight before it crashed again. I cannot open the Finder, and anything on the Dock that I try to click on shows a large grey question mark. What's that mean?

Did you inform the repair center that your RAM reported had dropped? Tiger I would not run on anything less than 512 MB of RAM anyway. I've read stories that repair centers frequently remove any third party RAM you might have installed, and this may be another one such case.
The gray question mark means the files have basically relocated themselves to someplace the system can't find them. If you didn't move anything, it is possible the directory got munged. To repair the directory, first make sure your data is backed up, and then follow these instructions:
http://docs.info.apple.com/article.html?artnum=106214
If that indicates something it can't fix, get Alsoft Disk Warrior 3.0.3.
It is possible the RAM you have in there is bad, and that may be why you are detecting less RAM too. RAM can go bad at anytime. So can the memory slot itself go bad. And frequently the issues which make it go bad are undetectable by any hardware test. Though if a hardware test detects an issue with RAM, that's believable.

Multiple issues with Leopard (Network, Pages, iPhoto, iTunes, General)

It's been so much fun.
I have 3 macs right now, per my profile.
I started updating the G4 because it's the experimental system, the MacPro is production, and the MacBook is for the kids and for me to wander the domain and still be productive. These Macs and some other things sit behind a Linux/iptables firewall.
1st issue: After updating the G4 certain web sites have been inaccessible, including just about any apple sites behind SSL, ADC, iTunes Music Store, iPhoto Store (calendars, books), Network Solutions, Newegg, etc. However, as of 10.4.11 on the other 2 Macs, 10.5.1 and 10.4.11 had parity, or close to it, in networking.
2nd issue: The other problem I had right off the bat was remote printing to the MacPro which has an Epson Stylus Photo printer hooked up. At the time this was first noticed, the MacPro was 10.4.11 and the computer I was attempting to print from was 10.5.1. I erroneously thought that had to do with the disparity on OS versions. Not so. The result of trying to print anything to the remote printer is the immediate cratering of the app you're printing from, Safari, Pages, Firefox, Preview. I can reproduce this at will.
3rd issue: Straight from the previous 2 issues, I can't log any problem reports. This is frustrating.
I initially didn't see the problems that I saw a lot of people registering on here, other than the ones I noted above, and as far as the networking thing went, 10.4.11 and 10.5.1 were equally cr*y. So, I bit the bullet and upgraded several things, iLife '08 (which I couldn't adequately check out on the G4), iWork '08 which I hadn't had any problems with, and Leopard on the remain 2 macs.
Issue 1 was, as expected, no better or worse, and more and more talked about on these discussions. I thing that helped, notably to allow me to finally login to the discussions, rather than just read them, was:
sysctl -w net.inet.tcp.pathmtudiscovery=0
Thanks to mreckhof for that little gem
This helped with the login here, but didn't help with anything else. And in retrospect, 10.5.1 is much worse then 10.4.1 as far as the networking goes. When/if I expose the mac by putting it outside the firewall, it's actually much much worse than it used to be. There are several places where any of the Macs directly connected to the internet are completely useless for talking to websites, DNS, and other things. The web site problem is that more than a handful don't load. Most of these make heavy use of akamai, as apple does. The Linux Firewall and exposed Linux desktops don't have this problem.
Right now, I can't buy or use a few of the bought things from iTunes Music Store. I could not order calendars from iPhoto, which shot holes in several of our holiday gifts to friends and relatives. I can't purchase or update several things with other online vendors from the mac, where I would usually do such things. There is a veritable litany of things, real monetary that I also can't do to earn money as well now that we've upgraded, but I'll get to that.
Issue 2 and issue 3 were unchanged.
4th Issue: iPhoto lost, on import, several photos and movies. This happened just recently. Currently the iPhoto library has around 30,000 photos and videos in it spanning the last several years. it's around 500GB. The problem was that after the import was "done" and it was cleaning off the memory card, it crashed. The imported items were not successfully imported, that I can find, and the memory card was successfully cleaned off. The images and movies appear to be lost completely. The problem is that we derive some of our income from the picture. There backed up in 2 different ways, but we have to be able to trust that they'll arrive safely for the backup to work. I'm rethinking that. I can't trust I photo so memory cards are filling up.
But I thought we still could do things with iPhoto with what is there. Woe is me.
Issue 5: Using Pages 3.0.1, and dragging photos from iPhoto to it, something that has brought good success in the past, and produced some great results, stopped working reliably, in a big way.
The document in question is about 80 pages long and contains a couple hundred photos, dragged and dropped from iPhoto. On or around page 62, Pages started throwing up a "Image file ****.jpg is corrupt and cannot be used, all other photos already imported blah, blah, blah." I'm paraphrasing at the moment because 1) Pages crashes, when you're lucky, soon after this and 2) when you're not lucky, the whole computer freezes in a non-recoverable way. The system log is littered with:
2008/01/07 23:00:17 Pages[173] Pages(173,0xa0748f60) malloc: * mmap(size=3051520) failed (error code=12)
* error: can't allocate region
* set a breakpoint in mallocerrorbreak to debug
2008/01/07 23:00:16 Pages[173] CGContextSetShouldSmoothFonts: invalid context
2008/01/07 23:00:17 Pages[173] CGContextConcatCTM: invalid context
2008/01/07 23:00:17 Pages[173] CGContextConcatCTM: invalid context
2008/01/07 23:00:17 Pages[173] CGContextSetFlatness: invalid context
2008/01/07 23:00:17 Pages[173] CGContextRestoreGState: invalid context
2008/01/07 23:00:17 Pages[173] CGContextScaleCTM: invalid context
2008/01/07 23:00:17 Pages[173] CGContextClearRect: invalid context
2008/01/07 23:00:17 Pages[173] CGContextSetLineCap: invalid context
2008/01/07 23:00:17 Pages[173] CGContextAddLineToPoint: invalid context
2008/01/07 23:00:17 Pages[173] CGBitmapContextInfoCreate: unable to allocate 3047424 bytes for bitmap data
2008/01/07 23:00:17 Pages[173] CGContextTranslateCTM: invalid context
2008/01/07 23:00:17 Pages[173] CGContextSaveGState: invalid context
2008/01/07 23:00:17 Pages[173] CGContextSetFlatness: invalid context
2008/01/07 23:00:17 Pages[173] CGContextRestoreGState: invalid context
2008/01/07 23:00:17 Pages[173] CGContextScaleCTM: invalid context
2008/01/07 23:00:17 Pages[173] CGContextClearRect: invalid context
There were around 100 instance of the above error in at the same timestamp.
I'm not sure where it's trying to malloc this from, but the machine has 8GB of physical ram and plenty of space for swap. It normally reports 34GB of VM and when pages is started, 6+GB of real ram is available to it.
And the image isn't corrupt. I'm able to start a fresh document up and put a few pictures into it.
I am unable to cut and paste, use the media browser or otherwise to add more than an image at a time into the document. The same is, I still have the old pages around, and we had done a very similar thing with it, several times, but this one was started with 3.0.1 and saved as a 3.0.1 document. The amount of time put into it, at this point, is non-trivial.
When things go very badly, iPhoto and Pages conspire together to lock the computer up wholly and completely. I'm unable to kill Pages, at all, from the command line. I have been able to kill iPhoto from the command line, but it doesn't change anything, and I really hate to do it. If I issue a shutdown from the command line, it doesn't something is preventing us from getting a clean shutdown.
And I've had varying degrees of success registering my products, but they're all recent purchases and I've got serial numbers that appear to all them to work even if I'm unable to send in the registration over the internet. They're family versions.
Issue 6: Now that frequent hard restarts, I have mds and mdworker tacking up several CPUs on restart for an extended period of time. I've never been able to get any clarification on what these 2 processes do, but they keep my from doing anything useful for a good long period of time. Looking at the process listing, they appear to be in the MetaDataService suite of OSX apps, and that's about all I've been able to determine looking at man pages and several searches of apple sites.
Issue 7: Only on the G4 Mac, periodically I'll get the gray overlay of "You must restart your computer now." The thing is, things still appear to work somewhat, and what I've been able to see is that one of the CPUs appears to be offline in the activity monitor, which I always have up. I'm able to quit cleanly, AFAIK, out of most of the things I have running, but can't issue a normal shutdown, always requires hard reset (power button for 8 seconds or whatever the timeframe). spindump appears to be the culprit, or instigator. The CPU going offline is troubling. Not sure if I have a CPU going bad or a software problem with an app. The logs are riddled with all kinds of errors, but nothing indicative of what the problem is in fact.
This probably won't all post, and I don't expect everyone to take a stab at any and all of the issues. Just a less than gruntled user, and long time supporter, less than impressed lately. The features are big sellers and instigated a lot of the upgrade. For instance, I love spaces, some of the new themes in iDVD, and a lot of other things. I could do without the instability.

Oh, well that was a whole other kettle of fish:
Oh the G4 I attempted to install iLife '08 before Lepoard was available. About the only thing that installed cleanly was iPhoto. I ended up reinstalling everything back to iLife '06, and then upgrading back to the current stable version of the iLife '06 version. I didn't attempt a reinstall until after I upgraded to Leopard.
When I did reinstall, I made a iLife '06 folder, copied all iLife apps into it, and upgraded. Seemed to work, except for the part where iMovie gets left behind and iDVD is only mostly functional.
When I installed on the other 2 machines, it was after installing Leopard and all upgrades. On those 2 machines, I didn't bother with the copy, I just moved everything to the iLife '06 folder I created, and did a fresh install.
I didn't have to do anything with the iPhoto Libraries, that I can recall.
I always do an upgrade, never an archive and install. I've never had a problem with this back to 10.1 or 10.2.

Anyone else having issues with location services since the 7.1 update? Ever since I updated i've been seeing the location services on my status bar at all times.

Anyone else having issues with location services since the 7.1 update? Ever since I updated i’ve been seeing the location services icon on my status bar at all times. I noticed that google was the app that was using it a lot, but after I turned the feature off for google my phone started using the “traffic”, “frequent locations” and “cell network search”. When I turn the feature off for all of those things it’s no longer a problem. So just wondering if anyone else is having this issue or if anyone has a solution?

The "solution" is probably to increase your knowledge. You've done good things. Perhaps this article will educate you a bit more about location services.
Basically, they can be very useful, but can cause a lot of iPhone use. A major example is "Remind me to ... when I leave home."
http://support.apple.com/kb/HT5594

Issues with Firefox hogging resources...

I have several issues with Firefox intermittently consuming 99-100% of my CPU memory. Now, let me preface this by saying that I am NOT an advanced user, and can only tell you what I see on things like the Task Manager and such. Furthermore, I know that you guys know about some of this stuff - at least, I am pretty sure you do - but I am nowhere near comfortable enough to mess with any command line... stuff... in Firefox. I just am not knowledgeable enough about the program, and I don't want to 'break' it (lol). Anyway, down to business. Here are the issues I am having:
1. Upon startup, Firfox takes between 30 seconds and a minute and a half to load 5 tabs. When I first downloaded and installed it, these same tabs took less than 10 seconds to load. I have tried clearing my cache and history but nothing seems to help. If it matters, I have been using Firefox for going on 5 years now.
2. Once the program has loaded, '''any''' keyboard shortcuts I use in it (ctrl+a, ctrl+c or v, alt=tab, etc) cause the CPU memory usage of Firefox to spike to 99 or 100 percent. In affect, it freezes my computer for anywhere between 2 and 30 seconds, roughly. It does this usually, but not always, and I frequent all the same sites, so the page I am on does not seem to matter.
3. I have noticed that some of the addons I use with Firefox, mainly Multi Links, lag as well when the above issue is occurring. Not sure if the two are connected in any way (also not sure why that feature is not ''built into Firefox to begin with'') and would have checked this but I will not risk not being able to get back here again. See below.
4. This is unrelated, but I felt it merited some small mention. This is effectively my SIXTH attempt at posting my query. The first time, I created an account and it forwarded me to some page basically saying 'Yup, you're logged in alright.' Then it KEPT doing that every time I tried to flesh out and ask my question, until I navigated COMPLETELY away from the page ''four times'' and attempted this one last time. Very frustrating. I even tried going to Live Chat for help, but somehow got off the chat window page and then suddenly chat was closed... right. Anyway, point being, it was difficult to get this posted and it has me even more annoyed. >.<
I have always loved Firefox because it was faster and more reliable than IE. But here recently... it just seems to be going downhill. For instance, I have seen others ask questions about what's going on with the plugin container and that stupid flash plugin - I happen to have that issue rather severely, to the point that I must leave Flash off entirely until I ''have to'' turn it back on (which is wearing down my last nerve, I might add, since I use sites that require that particular plugin daily), and while I did see a couple rather nice solutions about editing/tweaking internal Firefox settings, I must profess that I am nowhere near competent or comfortable enough to even think about attempting them. Furthermore, I do not believe I should be required to make such changes in order to get the program to function properly and risk ruining it completely so that I have to uninstall and reinstall just so I have Firefox. This is all rather exasperating, and judging from the replies I saw on those topics, I do not expect much help here (a couple of people were rather rude on one of those topics, I am afraid I am a minority here, not knowing my way around program language and all =( ). My main goal is to make you aware, if you are not already, that issues exist and if you have tried anything on your end to rectify them, it has not worked for some. I am at my wit's end here, I do not know what else to do to try to solve these issues other than clear cache and history, restart Firefox, so on and so forth. *sigh* I'm seriously thinking about going back to IE, and you have no idea how much that really ticks me off; I think, out of all of this, even all my wasted time, that's what upsets me the most.

Issues of this sort are, unfortunately, more common and the we'd like them to be. However, they tend not to be cause by Firefox itself, but rather by software that is running either inside or alongside it, such as add-ons or firewalls. Since these issues have a broad span of possible causes, you need to diagnose your problems before fixing them. Follow these instructions ''to the line'', as they'll probably help you diagnose and fix the problems you're having.
#run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe-mode] to disable all extensions, themes and plugins. If this fixes your problem, be it with RAM or CPU usage, then you know it's a problem with add-ons (plugins, themes or extensions). Proceed to number 2. If safe-mode doesn't fix your problem, then read bellow, after this list;
#update all extensions (go into ''Tools > Add-ons > Extensions > Find Updates''), themes and plugins (see [https://www.mozilla.com/en-US/plugincheck/ this page] in your Firefox. If this doesn't solve the issues, proceed to the following number;
#disable all extensions, themes and plugins in your Firefox (not running safe-mode). This is temporary and for diagnostic purposes only. Being certain that, as in safe-mode, the problems you're having have gone away, enable one plugin at a time. You should be certain that you actually want that plugin to be enabled. It's best to keep the overall number of enabled plugins as low as possible. When you encounter problems, you know you've found a problematic plugin, so disable it for good. Keep enabling all plugins (except problematic ones) until you've gone through them all. If you need support for a problematic plugin, you need to contact its author for support;
#enable one extension at a time. Again, be certain that you actually want that extension to be enabled. As with plguins, it's best to keep the overall number of enabled extensions as low as possible. Also, try the theme you want to have installed so see if that is what's causing the problem. When you encounter problems, you know you've found a problematic extension/theme, so disable it for good. Keep enabling all your extensions (except problematic ones) until you've gone through them all. Just the same as with plugins, if you need support for a problematic extension/plugin, you need to contact its author;
#if you've followed my instructions above, you're done! You've fixed your problems with problematic add-ons. If you want to keep using those problematic add-ons, please contant their authors for support.
Ok, now... ''If'' disabling all extensions and plugins through safe-mode didn't work to fix your problems (or, in other words, if you've just read number 1 on the list above and come straight here), then you have different issue. The most likely scenario is that you have a third party software running on your computer that is messing with Firefox. Detecting which program it is may be tricky, but the following list should help you. Make sure you follow it carefully. Don't forget to answer the question on the last point, if nothing else helps.
#try reinstalling Firefox. No data will be lost. You can get the latest version (for free, as always) at [http://www.getfirefox.com/ getfirefox.com]. Make sure you [http://support.mozilla.com/en-US/kb/Uninstalling+Firefox uninstall Firefox] prior to reinstalling it. For help installing Firefox, see [https://support.mozilla.com/en-US/kb/Installing+Firefox this support article]. If that doesn't fix the problem, proceed;
#do a virus/malware check on your computer. See [https://support.mozilla.com/en-US/kb/Is+my+Firefox+problem+a+result+of+malware?s=malware&as=s this support article] for help on this point. ''This is a very important step'', so please pay attention to it. If your problem is not due to viruses/malware, proceed;
#disable all software running in the background that you don't want to have running in the background (in Windows operating systems, this is done by pressing WINDOWS+R in your keyboard, typing ''msconfig'' and pressing Enter; now, under the ''Startup'' tab, you can uncheck the software you don't want, and reboot your system for changes to take effect; if you're unsure of what software you want running, ask someone with more experience). If this doesn't fix your issues with Firefox, proceed;
#check if your firewall/antivirus/security suite is conflicting in any way with Firefox's normal behavior. Check for enabled functions/features that you don't want and/or may be causing problems with Firefox. You'll find that these features are most likely tied to Internet Security features, such as link scanners or URL checkers and the like. If you're not sure they are conflicting with Firefox, simply try to disable them temporarily to see whether or not that's true. If this doesn't solve the issues, proceed to the following number;
#check your operating system security options, mainly advanced options that are not configured by default. While it's very unlikely that this may be the cause of the problem, it's remotely possible. If this doesn't work, proceed to the following point;
#update your modem/router software. There have been some reports that some modem/router software may cause Firefox and other browsers to loose performance and/or stability. If updating doesn't fix your issue, try other versions of the software, if possible. If you need support with this, contact your modem/router manufacturer. If this doesn't help, proceed;
#if you are using a Windows operating system, clean up your OS registry using appropriate software. There have been reports that badly maintained Windows Registries may case problems with Firefox. If this doesn't help, see the following point;
#please try creating a new temporary Firefox profile ([http://support.mozilla.com/en-US/kb/Managing+profiles managing profiles]) and see if the issues persist. Please report the results, so we can help you further.

Outlook 2013 Not Responding and Offline Address Book Issues with Office 365

Around 3 months ago I setup a small business with Office 365 for email. They have 10 PCs, all running newly installed Windows 7 Professional 64-bit, eight with Office 2013 and two with Office 2010. All are connected to a local domain (Server Essentials
2012) with a single internet connection through a new TP-LINK router. Each user logs into their own PC only.
The network runs perfectly, internet connection is good but there seems to be RANDOM, INTERMITTENT issues with email not being SENT from Outlook every so often. Email will sit in the outbox for up to an hour sometimes before, eventually, being sent. Incoming
email seems ok, although this is more difficult to tell. At others times, email will be sent instantly - the size of the message and any attachments makes no difference.
The issue has happened at some point on every one of the PCs but no particular PC/user seems worse than any other. When email is stuck on one user's PC it can still be sent ok by other users at the same time - so the internet connection is not down. Users can
can always login to the OWA service ok and iPhones etc. all sync ok even when email is stuck in the Outbox.
To debug the issue I have worked on one particular user's PC and carried out the following changes -
Changes that made no difference
I have checked the router. A SPI firewall is available on the router but this is switched off.
I have changed the MTU on the router with no effect.
There are no unsual add-ins to Outlook
Outgoing email virus scanning is disabled
Outlook is NOT integrated with Lync
The OST file is around 1.7 GBytes is size.
I have recreated the Outlook profile twice but this made no difference
Switched OFF "Cached Exchange Mode" - this made things worse !
The Outlook address book is set to \Offline Global Address List
I have disabled with Windows firewall on the client PC - no change
I have adjusted the KeepAliveTime for packets in the registry of the PC to 20 minutes
Changes that reduced the frequency of "Not Responding"
I have changed the Outlook automatic Send/Receive time from 30 to 10 minutes - this seemed to help
Possible Related Problem
I have attempted to download the offline address book manually - this hangs at "Copying offline address book template file" in the Send/Receive dialog and there a NO OAB files in the data file location on the PC.
So the only measure that has so far "helped" has been the Outlook Send/Receive time change - now set to 10 minutes. Even so, Outlook will occasionally go "Not Responding" for 30 minutes or more (no windows active - only option
is to close and reopen Outlook).
There does seem to be a problem with the Offline Address book. I can download this ok for this user on my home PC (Outlook 2010) but this will not download manually on the work pc with Outlook 2013 (despite following all the debug steps above).
On work PC I can see literally hundreds of "Schannel" errors in the Windows System event logs -
Error - Event 36888 Schannel
The following fatal error was generated :10
The internal error state is 10
These errors occur every 2-4 minutes continually all the time Outlook is running. When Outlook is closed the "Schannel" errors stop !
Can anyone suggest what else to try, please ?
I have already investigated this issue on the Office 365 Community Forum, and the Outlook forum and they suggested that it was a client (i.e Outlook) issue and that I should post here for further information.
Thanks for reading !

An update to this problem.
I brought one of the office PCs back to my home network and connected it up there. With no changes to the PC I was immediately able to download the Offline Address Book without errors.
This suggests to me that there must be some problem with the internet connection or router setup in the office environment.
The router is a TP-LINK W8970. The internet connection is PPPoA. I have seen some suggestion that an SPI firewall can cause issues. This router has an SPI firewall but this feature is disabled on the router.
While investigating this issue I have frequently been connected remotely to an office PC - sometimes for up to an hour or more. During these periods I have not experienced any connection dropouts so the actual internet connection seems to be ok (i.e. it is
not dropping out).
However, something seems to be preventing the Outlook client from connecting properly with the Office 365 Exchange server in the office environment - or something is dropping the connection to Outlook. Does anyone know of any router settings that might affect
this ?
I could try changing the office router but I do not have a spare available. Can anyone suggest a reasonably low cost, currenbtly available router that they know definitely works in the Office 365 environment so that I could buy this for test purposes ?

Serious boot issues with Powerbook G3 (Wallstreet II, OS 9.2.2)

Hello,
I have major issues with a Powerbook Wallstreet II I got recently. When it's finally running, it works just as well as Wallstreet Powerbooks usually do, no errors, no crashing, smooth performance, everything fine.
But booting it up is, to put it mildy, a bloody pain. First off, it does not power up, when it's only connected to batteries. I have two of them, both working fine for several hours when put in after bootup, but no matter if I place one or both of them in any bays, nothing happens when pressing or holding the power button (apart from screen flickering and speaker crackling). I'm always forced to connect the power adapter, which immediatly (without pressing the power button) causes the power LED to light and the cooling fan insanely spins up for a mere couple of split seconds until everything wents silent again.
Having reached this point, I can disconnect the power supply (if at least one battery is in) and usually hear a nice "BONG" when pressing the power button once again. Thereafter, nothing happens for a oppressive 30 seconds, then, the screen finally lits and shows the Mac OS 9.2.x splash screen on monochrome background. Sadly, this is already the end of most of my first boot up tries, because at this point, I usually get told by a dialogbox that a bus error has just happened. The box also has a nice "Reboot" button, which I cannot click as the trackpad hangs as well.
Pressing ShiftFn+CrtlPower works here in about one out of three time, so in most cases, I have to go through the same procedure. Pull out power sources, give a shot via PSU, have it iddling for 30 secs. In most cases, this second try lets me pass splash screen, loader, yes, it even lets me see the desktop, the taskbar, the HDD icon and... pouf. Success is so close but no, it has to suddenly drop into sleep mode and
a short press on power proves the apprehension true, that it won't be easy to wake it up again. Hrmph. But I don't give that easily. So pulling everthing out for the second time, connect PSU for the third time and look there, it fully boots.
Three tries to successfully boot is about average at first try series. Afterwards, it seems to be "warmed up" and things get easier. I made a log recently with 5 test series, made at very frequent intervals:
Series 1:
1. Bootup: Bus Failure (Hard reboot fails) (bays empty)
2. Bootup: Sleep Mode (bays empty)
3. Bootup: Sleep Mode (bays empty)
4. Bootup: Sleep Mode (both batteries)
5. Bootup: Bus Failure (Hard reboot successful)(both batteries)
6. Bootup: Success (left battery, right bay empty)
Series 2:
1. Bootup: Success(left battery, right bay empty)
Series 3:
1. Bootup: Bus Failure (!!!) (left battery, right bay empty)
2. Bootup: Success (bays empty)
Series 4:
1. Bootup Success (left bay empty, right battery)
Series 5:
1. Bootup Success (both batteries)
Thanks in advance for any helpful suggestions.

jpl,
Thank you for continuative support.
If you plan on buying a 256MB memory module, the Wallstreet requires
a 256 specifically made for it (and the early iMac
and Lombard). Modules 128MB and smaller can be
generic if they meet the Wallstreet's specs.
Thanks for this information.
You might find it useful to disassemble the 'book to the PMU, carefully remove/reseat the PMU card, then test.
Well, to be honest, I don't have the time to perform this very labour-intensive work. However, I pulled out the large PMU connector (the one that can be reached by lifting the keyboard) and reseated it, without any results. Shouldn't that suffice? Or is there another connection that could need maintenance?
Regarding sleep: There is no display position sensor, only a simple magnet in the right display bezel approximately 4" from the bottom...you can stick a paperclip to it. When the display closes, it triggers a sleep switch located next to the delete key in the side rail.
Ah, okay.
According to Apple, if the powerbook will not run on battery, it could be the charge card or PMU board or power supply card or logic board. However, your 'book apparently runs on battery once started via power adapter.
Actually, it does not allow me to power up, if I attach the adapter right after an unsuccessful try to operate from battery. Even if I remove the batteries (after adapter connection).
It's like it is "crashed" before it's even running. Which means, I have to pull all power sources to be able to perform the resuscitating power up via adaptor.
A normal power manager reset on the Wallstreet is this:
1. If the computer is on, turn it off.
2. Simultaneously press Shift-Fn (function)-Ctrl >(control)-Power.
3. Wait 5 seconds.
4. Press the Power button to restart the PowerBook >computer.
A successful reset will briefly flash the sleep light plus >spin up the fan for a second. If a reset does not solve the >startup and sleep issues, then you will have to look >elsewhere.
I can see the sleep LED and I do hear the fan, however, this didn't help in most cases. After perfoming this action (in a freeze situation), I usually only got rattling noises out of the speakers or screen flashes when trying to power up.
Be sure the powerbook only freezes when closing the display to sleep it.
Well, I noticed it sometimes also freezes when left idle directly after start up (and power save is activated). Later, it comes right back again.
- Is the sleep light blinking before you open the display?
Yes.
- When the display is opened, does the sleep light continue to blink? (It should.)
Yes.
- When you press the power button, do you hear a 'buzz' or some similar noise? If you do, you may have another issue to explore.
No. I usually only hear speaker noise when trying to power up from battery. But oddly enough, the lenght of the sleep light blinks changes when power button is hold down in "frozen sleep".
I would also go to the System Folder > Preferences folder and drag the Energy Saver Preferences to the Trash, close all windows, then restart...a new preference file will be created on restart. You can reset the Energy Saver to your like, then test sleep.
Done.
-Does sleep/wake always work when NOT closing the display? Try this after resetting the power manager and trashing the pref file mentioned below.
If I initiate sleep, yes. If it suspends automatically, well, usually. But not always (see above).

Issue with W510 hardlocking frequently

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