ISU-CRM scenario

Question

Hi Guru's
This is regarding  CRM ISU integration.We are using CRM for the new connection request processing.The scenario is as follows
Customer comes with all the required document and submits the doc to the service centers,physically,after receiveing the documents agent create the customer. The documents then forwarded to various department like inspection,maintainance,engg,accounts and finally the connection is approved...
can any one suggest or guide how this scenario can be mapped with SPA CRM..i was thinking of ...account creation then business agreement..contract and move in,but need clarity on how to deal with the other department thru which the document flows for approval..
Also which biz  Role i need to use for this.
regards
Hrishikesh

Answer 1

Hi Xiaoming Cai,
We run the report with GEN_FROM '01.01.1000'  but still there is no result. We already check the table EVER with the report selection parameter and with this selection parameter there is around 100.000 data.
When we checked the report source we see that the table epdprod is checked before calling the function 'ISU_CRM_GET_DUMMY_PRODUCT'.
select product crm_product prodid crm_product_guid
   from epdprod
   into corresponding fields of table tl_epdprod
                          where
                            crm_product  ne ' '     and
                            crm_template  = 'X'     and
                            validfrom   <= sy-datum and
                            ( crm_actstat = l_status  or
                              crm_actstat = 'F'   )   and
                            validto     >= sy-datum.
Does it mean that we have to define template to define the dummy product.
Thank you very much for your coorparation...