ITunes causes DVD drive to fail in Toshiba Satellite laptops

This seemed unlikely to me and I was wondering if anyone had any similar experiences and/or suggestions.
This morning I discovered that the DVD drive on my Toshiba Satellite laptop wasn't working - Device manager said it Failed to Start (code 10). I called Toshiba and they asked what was the last thing I'd done on the PC. When I said, "Updating iTunes," they said that was the problem, due to an interaction between iTunes and Toshiba Satellite laptops.
Sure enough, uninstalling iTunes fixed the DVD drive.
So now I have to install / uninstall iTunes every time I want to update my iPod

Another thing to check on is a device filter conflict:
iTunes for Windows Vista: Troubleshooting CD issues caused by device filters
(One of the applications I' seen conflict in this way with iTunes on a Vista system is HP memories Disc Creator Software, which comes bundled with some HP digital cameras.)
... however, if you're still getting no CD/DVD drive with just the iTunes filters in place, you may be one of the unlucky ones who are getting the issue discussed here:
Optical drives not recognized in Windows Vista after installing iTunes 7
Although it wouldn't necessarily be a short-term thing, keep an eye on that document for updated information about the issue.
In the short term, one workaround might be to use a different application to rip the CDs, and then use the "Add to library" function to get the ripped files into your iTunes. (That way you wouldn't have to continually uninstall/install iTunes.) The following document might be of some help with that:
iTunes: About the Add to Library, Import, and Convert functions
EDIT: sorry Jason, didn't notice you'd already replied here. Didn't mean to butt in.

Similar Messages

Windows Vista Home + iTunes = no DVD drives

I am a long time iTunes user, and have been having an issue with iTunes for the last little while. When I install iTunes (I'm on Windows Vista 32 bit, by the way), after the required restart, my DVD drives' icons disappear (I have 2 of them). I can see the DVD drives in the Device Manager, and they say they cannot start. The only I think I've had these problems since about iTunes 7.0, but I don't burn CDs that often, so I've really not felt too bad about it, except that my wife would like to do so. I've done the registry change where you remove the upper and lower filters, which corrects the drive issue, but then presents the seemingly inevitable Registry issue dialog box, without the option to burn CDs. Here are the steps I've done thus far to try to get my computer and iTunes to play nicely:
1. Tried reenabling the UpperFilter for GearAspiWDM as described here: http://docs.info.apple.com/article.html?artnum=305422
2. Tried downloading new GEAR drivers from their website.
3. Tried uninstalling Quicktime, and then installing it separately.
4. Uninstalled my other music service software (SonicStage), and then reinstalling iTunes.
5. Completely uninstalled iTunes, and then reinstalled it (a couple of iTunes versions ago).
6. Tried uninstalling the non-functioning DVD drives in the device manager, and then scanning for hardware changes. When the UpperFilter was still present, this part failed. It passed after I removed the UpperFilter registry entry.
Please help!
Edit: Here's my most recent diagnostic info (with Drives, without UpperFilters).
Microsoft Windows Vista Home Edition (Build 6000)
MICRO-STAR INC. MS-6728
iTunes 7.6.0.29
QuickTime 7.4
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26
iTunes Serial Number 20D6EAF059AB94B4
Current user is not an administrator.
The current local date and time is 2008-01-15 18:41:21.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., Radeon X1600/X1650 Series
ATI Technologies Inc., Radeon X1600/1650 Series Secondary
** External Plug-ins Information **
Plug-in Name: Last.fm iTunes plugin
Plug-in Loaded: Yes
Plug-in Version: 0.0.13
Plug-in File Version: 2.0.13.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
** CD/DVD Drive Tests **
Failed loading CD / DVD drives, error -43. Try doing a repair install on iTunes from the "Add or Remove Programs" control panel.

Update:
I tried what the diagnostic told me to do, and repaired the installation. I was able to burn a CD in iTunes, but after I restarted, the drives have disappeared again! Here's the diagnostic info now:
Microsoft Windows Vista Home Edition (Build 6000)
MICRO-STAR INC. MS-6728
iTunes 7.6.0.29
QuickTime 7.4
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
Apple Mobile Device 1.1.3.26
iTunes Serial Number 20D6EAF059AB94B4
Current user is not an administrator.
The current local date and time is 2008-01-15 19:09:32.
iTunes is not running in safe mode.
Video Display Information
ATI Technologies Inc., Radeon X1600/X1650 Series
ATI Technologies Inc., Radeon X1600/1650 Series Secondary
** External Plug-ins Information **
Plug-in Name: Last.fm iTunes plugin
Plug-in Loaded: Yes
Plug-in Version: 0.0.13
Plug-in File Version: 2.0.13.0
Plug-in Path: C:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll
No drives showed up to be tested.

Itunes won't load CDs automatically and I have to restart it everytime to load 1 CD. I have ensured I have latest Itunes, latest DVD driver, start itunes from program library in safe mode but nothing works. Any ideas ?

Itunes won't load CDs automatically and I have to restart it everytime to load 1 CD. I have ensured I have latest Itunes, latest DVD driver, start itunes from program library in safe mode but nothing works. Any ideas ?

I have had a similar problem with my system. I just recently (within a week of this post) built a brand new desktop. I installed Windows 7 64-bit Home and had a clean install, no problems. Using IE downloaded an anti-virus program, and then, because it was the latest version, downloaded and installed Firefox 4.0. As I began to search the internet for other programs to install after about maybe 10-15 minutes my computer crashes. Blank screen (yet monitor was still receiving a signal from computer) and completely frozen (couldn't even change the caps and num lock on keyboard). I thought I perhaps forgot to reboot after an update so I did a manual reboot and it started up fine.
When ever I got on the internet (still using firefox) it would crash after anywhere between 5-15 minutes. Since I've had good experience with FF in the past I thought it must be either the drivers or a hardware problem. So in-between crashes I updated all the drivers. Still had the same problem. Took the computer to a friend who knows more about computers than I do, made sure all the drivers were updated, same problem. We thought that it might be a hardware problem (bad video card, chipset, overheating issues, etc.), but after my friend played around with my computer for a day he found that when he didn't start FF at all it worked fine, even after watching a movie, or going through a playlist on Youtube.
At the time of this posting I'm going to try to uninstall FF 4.0 and download and install FF 3.6.16 which is currently on my laptop and works like a dream. Hopefully that will do the trick, because I love using FF and would hate to have to switch to another browser. Hopefully Mozilla will work out the kinks with FF 4 so I can continue to use it.
I apologize for the lengthy post. Any feedback would be appreciated, but is not necessary. I will try and post back after I try FF 3.16.6.

Actual dimensions for Toshiba - Satellite Laptop A665-S6050?

Good Morning Everyone,
I recently purchased the Toshiba - Satellite Laptop / Intel® Core™ i3 Processor / 16" Display / 4GB Memory / 500GB Hard Drive - Slate Model: A665-S6050 | SKU: 9988697.
I would like to purchase a sleeve for this laptop, but I can't find the true dimensions online. I don't have the laptop with me, so I can't just measure it. The specs I'm finding online list the width as 4.2 inches. Clearly, this is an error.
If anyone has the actual length, width, and thickness of this laptop, please reply.
Thanks for the help!
Solved!
Go to Solution.

From Toshiba:
Dimensions (W x D x H Front/H Rear): 14.98” x 10.0” x 1.18”/1.48”
without feet
I am a Bestbuy employee who volunteers on these boards on my own time. I am not paid for posting here, and you should understand that my opinions are exactly that - opinions. I do not represent Bestbuy in any way.
: Open Mailbox

Toshiba-Satellite Laptop Model C655-55225 stopped working after 90 days

I purchased a Toshiba - Satellite Laptop on 9/30/2011, it completely stopped working on 1/5/12. The laptop was not even used until 12/25/11, as it was a Christmas present for my husband. I called Customer Service at Best Buy because Toshiba Customer Service has been of no help, only to be told to call Toshiba. When I called Toshiba the first time they had us run some diagnostics on the laptop, which did not help at all. The computer will not even power up. Please keep in mind this laptop was gently used and well taken care of for the two weeks it was in use. There were no bumps, drops, virus or spills. I have spent a small fortune on products at Best Buy this holiday season and this is how they treat their customers? They offered no suggestions or help at all with a product they sold or offered to intercede with Toshiba. I can tell you with all certainty I will never buy another Toshiba product nor darken a BestBuy entryway. The customer service is equally awful with both companies.

Did they give you any other reason why they wouldn't send it out? It is a pretty common procedure to send it out under manufacturers warranty and I am surprised they would shoot you down. Did you talk to geeksquad or just customer service?
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions.

ITunes 7.1 causes DVD drive issue?

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive. Updating drivers did nothing, so after much frustration I rolled back to a checkpoint established before I installed iTunes and the drive works again!!! Anyone else have a similar problem???

I upgraded to 7.1, after which my computer stopped recognizing my DVD drive.
usually, that sort of thing is associated with a device filter conflict in the registry. (although it usually doesn't hit Toshibas ... Packard Bells from the UK are most commonly hit by it.)
the following document may be of some help with that:
iTunes for Windows: Troubleshooting CD issues caused by device filters

ITunes CD/DVD drive missing

I was trying to burn some songs on a blank CD from iTunes and it says that it cannot find the desired drive. I had the registry fixed for the CD/DVDRW drive so it can show up and I am not sure what to do to make the drive show up for iTunes. After getting the drive working on the computer, I tried to upgrade to the new iTunes 7 and it still was not working. I was not sure which page had the information and I wanted to call first but I was not comfortable doing it myself unless I know what I am doing.
Please help!
Everyone else have a happy Thanksgiving and I hope I get this solved so I can enjoy my music for this holiday.

Here is the Diagnostics for my drive. I want to make a correction to my last post. I am only showing lower filters in the Redgit.
Microsoft Windows Vista Home Edition (Build 6000)
TOSHIBA Satellite A135
iTunes 7.1.1.5
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.6.1),
Current user is not an administrator.
Video Display Information:
Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family
Intel Corporation, Mobile Intel(R) 945GM Express Chipset Family
Connected Device Information:
DiskDrive, TOSHIBA MK1234GSX ATA Device, Channel 0, Target 0, Lun 0
CDROM, PIONEER DVD-RW DVR-K17A ATA Device, Channel 1, Target 0, Lun 0
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
D: PIONEER DVD-RW DVR-K17A, Rev 1.50
Drive is empty.

ITunes makes DVD drive disappear

I installed iTunes for the first time on my machine after getting an iPod Touch. The next day I discovered my DVD drive icon was missing from the Computer window. I assumed it was because of iTunes since that was the only that had changed. I tried restarting my machine, no good. I uninstalled iTunes and my drive was back. I re-installed and uninstalled several times along with updating the DVD drivers, no difference in the outcome. I would like to be able to use iTunes. Does anyone have any suggestions?
Satellite P105-S6024 running Windows Vista

Satellite P105-S6024
The problem is caused by "filters" in the registry.
iTunes for Windows: Troubleshooting CD issues caused by device filters
The registry is a dark and dangerous place. It's easy to mess Windows up by making changes in there. If you are not familiar with registry surgery, read about it first. Start here.
What is the registry? - What is Registry Editor? - Back up the registry
Then read in the Help section of Registry Editor (regedit.exe).
Be sure to export keys prior to modifying them.
-Jerry

Itunes ejecting DVD drive instead of iPod

I have my 80 gb 5th gen iPod set for disk drive use. When I try to eject the iPod after a sync, itunes ejects my DVD drives instead of the iPod. Any idea how I can solve this problem?
Using itunes for Windows (latest version) with Windows Vista.
Thanks

When I plug my iPod into the computer USB port, the iPod summary screen appears and iTunes seems to recognize my iPod. However, the storage capacity and available space listed are those of my hard drive (C:). Further, when I try to download something to my iPod, iTunes appears to be downloading, but nothing is transferred to the iPod. I suspect its going to my hard drive.
i think you're right. (although it's kind of odd to be getting this interaction with a C drive.) do the techniques from the following document help with that?
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear

Itunes and DVD drive

Itunes is making my dvd drive disappear. Any suggestions. I have to delete itunes, use my dvd drive and then reload itunes.

I thought everyone liked a magic act.

Win 7 Blu-Ray DVD driver installation failing

I have a user who just purchased a new HP Pavilion Entertainment laptop Model dv6t-2000. The DVD drive is identified in the Device Manager as "hp BDDVDRW CT21L". The drive appears in Device Manager with the classic yellow icon and the properties list error code 39 as the reason for why Windows cannot successfully start or install the driver. The drive does not appear at all in Windows explorer because it is not installed.
The Recovery Manager has been used to reinstall the hardware drivers but no driver appears for the DVD drive.
I have uninstalled the drive from Device Manager and restarted the system but the problem remains.
I have searched for another source for the correct driver and have found nothing.
The HP website doesn't even recognise the drive name.
As soon as the owner provides the OEM cds, I will attempt to reinstall the driver.
Any suggestions for how to fix this problem would be appreciated.

Hi how's it going, hope ur doing fine.
I am currently experiencing this exact problem and noted the date of your post. [and also the no-response-so-far] Did you ever manage to get a fix for this problem?
I have an hp hdx9313tx notebook pc, that I basically bought to play blu-ray's on. I upgraded from Windows Vista Ultimate x64 to Windows 7 Ultimate x64 and lost blu-ray capability and apparently the quick-play touch buttons don't work properly now either. It still plays back a regular DVD.
When I put a blu-ray in the drive, it seems to get 'read' but when I click PLAY a message pops up that: "VGA Resource is unavailable. Playback is not allowed"
So far hp's Support & Drivers pages are not listing any Support & Drivers for for this model running any version of Windows 7. p/n KU827PA#ABG HDX9200 series
Anyway I hope you did find a way to sort this and look forward to seeing post update from you. Thanks very much from Dave.

CD/DVD drive not recognized on my HP laptop

Hi all, Sorry to post yet another thread on the issue but I've tried just about everything that I've read up on I think. I have a HP Pavilion DV6809wm, running Vista 32 bit. I go into Device Manager and there is no Optical drive listed. I have removed the drive itself, rebooted and reinserted the drive and to no avail. I looked for lower and upper filters in the registry: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} but did not have any to delete. I also tried running Microsoft Fix-it on my computer and all it could tell me was there was no drive found. I searched for drivers for my optical drive (HP AD-7560A) but could not install them because there is no drive. I am up to date on my Windows updates and even uninstalled all of my Sims 3 packs because I thought an update to that was causing a conflict or something. I found and deleted a SecuRom (?) folder in my registry that someone posted should be deleted that games sometimes install to prevent burning or something, I can't remember. Still no optical drive. I'm sure it's a software issue because sometimes (rarely) it does work briefly but then goes unresponsive. I found that when I manually remove the drive and insert it, it tends to at least open and close but is still not listed in device manager. I have thought about buying a new drive but am not sure if that will even fix the issue. Please, any insight would be appreciated at this point!

im having the same problem with a computer i was given to fix. i still cannot get it to function.. it is completely unresponsive when windows is loaded.. doesnt even eject as if there wasnt any power to the drive.. when i restart the computer i do get power to the drive while bios is loading and i am able to open the tray with the eject button but as soon as the windows logo appears it becomes completely dead as if there is no power.. i have booted to windows without the drive inserted and then insert the drive and i am able to get the drive to eject via the eject button but it does not read any discs..
i have tried booting to the OS disc but when i get to the boot menu the only option available is the internal HD.. all settings are correct in bios to boot to the internal drive but never gives me that option..
I know the dvd drive functions as i tried it in another laptop and it works fine..
I would like some insight on this as well.. im just starting to believe there is something wrong with it internally on the motherboard or somehing..
I have also tried booting to an external dvd drive and no luck there either
I have also updated the bios hoping that would solve the problem but that did not help either.. i have tried the registry trick as well and no luck.. even besides that the drive should boot from bios regardless if something is screwy in the os

Cd/dvd drive no longer in bios-satellite a75 s206

I searched around here for a fix, guess I'm stuck-drive works in two other laptops, recognized as dvd drive, plays dvd's-tried the microsoft fix, but the filters mentioned don't exist in my registry in the location that's given-cdgone was no help-downloaded and installed the drivers given on toshibas' site for this model-bios was done as well-nothing was working, so I tried a new motherboard-same problem-hope someone can shed some light on this-have the system recovery disc, but it's of no use without a drive-please help...

It is a bad piece of hardware. You have eliminated all other possibilities. You need to replace the optical drive. In the meantime you can install the software across a network by making the optical drive on another computer within the network shared and access the files on the disk from the laptop. Or you can get a usb dvd drive or you can copy the contents of the cd onto a flash drive and install from there.

DVD drive doesnt show on my Satellite Pro A300

Hello,
I have just taken delivery of a Toshiba Satellite A300 running Vista Home Premium. I cant find the DVD drive when I goto Computer and likewise I cannot access the disk drive for loading software, DVD etc.
When I first got the machine the DVD drive was operating just fine, however after trying to load Pinnacle TV tuner and SimCity4 it has stopped working and no longer shows in my computer.
Any help would be appreciated
[email protected]

Maybe this document can help you http://aps2.toshiba-tro.de/kb0/FAQ8101LA0000R01.htm
Check it out!

DVD drive is not working on Satellite A200-1S5

After installing vista the dvd unit is not reading any disk until reboot. To be more specific, from the first moment I purchased the notebook I try to install ms works from disk but the unit was not reading.
I observed that if the disk was in the unit before the operating system started the unit was reading the disk. If I open the dvd unit and I close the unit (with the same disk inside) I have the message to insert a disk into drive and the message remained until I restart the operating system.
I have tried to recover the operating system with the DVD it came to but after install I had the same problem. I have tried with another operating system , windows XP , with all drivers installed (BIOS inclusive) and the problem still remains. The notebook works very fine except the dvd drive.
Can anyone help me please?

Hi,
one suggestion which could avoid to send the machine to a repair center would be to check the Toshiba Drivers Download site for a "firmware" upgrade for your drive. If no one is available or the firmware does not help to resolve the problem then you should definitively send the machine to an authorised service partner since it could really be a hardware failure.
If you need a link to find the nearest service partner in your country then you should click [HERE|http://eu.computers.toshiba-europe.com/cgi-bin/ToshibaCSG/download_whitepaper.jsp?service=EU&WHITEPAPER_ID=0 000000871] and phone an ASP for a hardware chckup/repair which is nearest to you.
Greets

ITunes causes DVD drive to fail in Toshiba Satellite laptops

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