Itunes is not working on my laptop and I need to back up my contacts on a 3Gs phone?
Itunes is not working on my laptop and I need to back up my contacts on my 3Gs Iphone?
Hello KP530,
It sounds like you are unable to unlock your phone because you cannot use the screen, and you need to back up your phone. I recommend these steps from the article named:
iOS: Forgotten passcode or device disabled after entering wrong passcode
http://support.apple.com/kb/ht1212
Connect the device to the computer with which you normally sync and open iTunes.
Note: If iTunes asks you to enter the passcode, try another computer that you have synced with. Otherwise, go to "If you have never synced your device with iTunes, or you do not have access to a computer" section below.
If the device is still disabled, or if iTunes does not automatically sync your device, sync the device with iTunes.
When the backup and sync is complete, restore your device.
Thank you for using Apple Support Communities.
All the very best,
Sterling
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iTunes free download from www.itunes.com/download
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The issue seems similar to that in the first box though it would be nice to have the complete error message. Tearing out all iTunes components and reinstalling as given in the second box should resolve.
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